Mercure Madrid Centro bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.225 ulasan

Jaminan Harga
Terbaik
Mercure Madrid Centro - Image 1
Mercure Madrid Centro - Image 2
Mercure Madrid Centro - Image 3
Mercure Madrid Centro - Image 4
Calle Lope De Vega 49, 28014 Madrid, Spanyol

Deskripsi

Keistimewaan hotel

  • Hotel bintang 4 yang tenang di pusat Madrid

  • Kurang dari 10 menit dari museum, stasiun Atocha, dan metro

  • Kamar ber-AC berkapasitas hingga 3 orang dan suite dengan teras

  • Tersedia tempat parkir. Hewan peliharaan tidak diizinkan

  • Dekat dari Retiro Park dan Botanical Garden

Akomodasi kami

Lokasi hotel

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spanyol

GPS:40.4139175, -3.6944082999

Telepon
Fax +34 914 29 23 91

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.225 ulasan

Peringkat TripAdvisor  4.0/5  1.298 ulasan

Sertifikat keunggulan 2024

Good stay

Catatan Tripadvisor 4.0/5

Auntyemm Ulasan TripAdvisor tersertifikasi

Great hotel, ideal location, clean and comfortable, good breakfast. Some occasional noise came through from room next door but didn't last long. Reception staff very helpful and friendly during our stay. Would be very happy to stay here again.

Irritated by extremely bad wifi

Catatan Tripadvisor 2.0/5

KiwiViajero Ulasan TripAdvisor tersertifikasi

I stayed here in August 2024. In general, the hotel is ok, but what irritates me and causes me to give this hotel a poor rating is that the wifi was abysmal - probably the worst that I've come across in any hotel. The wifi either did not work at times or was slow at others. Maybe this was just my room, but that's no excuse. The wifi should work in all rooms because that's what all guests pay for. Nowadays good wifi is an expectation in any decent hotel. I won't ever return to this hotel as I needed the wifi for work-related reasons and I assumed that a Mercure hotel would have decent wifi.

A wonderful experience

Catatan Tripadvisor 5.0/5

Conrad Bond B Ulasan TripAdvisor tersertifikasi

The Mercure Madrid Centro is located in an ideal place, right in the heart of town and in close proximity to the Prado Museum (Museo Nacional del Prado). The local area offers countless cafes and restaurants that will give you options galore. The hotel itself has well-appointed, modern rooms with quality furnishings, as well as a delightful dining area that offers a nice ambiance and a decent spread for breakfast. Staff are welcoming and helpful and the check-in and check-out processes are a breeze. The hotel is clearly properly managed and well-maintained. I would definitely come back to the Mercure during my next trip to Madrid.

Perfect location

Catatan Tripadvisor 4.0/5

Keith H Keluarga - Ulasan TripAdvisor tersertifikasi

This hotel is a little tattered and worn, and our rooms were a bit small, but the location was ideal for its proximity to museums, parks, historic walls, and shopping. We were generally pleased with the breakfast, and the staff was friendly.

Mixed feelings

Catatan Tripadvisor 4.0/5

chantal v Ulasan TripAdvisor tersertifikasi

I have mixed feelings about this hotel. Starting with the positives: the location is good. Across from Prado Museum, close to many good restaurants and bars and close to the bus stop when you're coming from the airport. The basic rooms are not too small and have a well equipped bathroom. Room and bathroom are kept very clean. We had a room at the front of the hotel with a little balcony looking out onto the Prado. Wifi in the room is good, not so in the breakfast area. Breakfast has a good selection of fresh foods (coffee is not the best though). The minibar has 5 soft drinks that are complementary. They are not restocked. There is a kettle and some soluble coffee, no nespresso. There are no bathrobes. Pablo at the reception was extremely friendly and nice... Some staff are friendly... However, upon arrival, check in was done with a long face making me feel unwelcome. I am a Diamond All Accor member and yes, I am used to being treated like a VIP in hotels of the Accor chain. This hotel did not make me feel special in any way. There was no upgrade even though I kindly asked for one months before our arrival. There were lovely chocolate snacks in the room as an apology which was a nice gesture, but they simply replaced the welcome gift. I e-mailed beforehand that it was my boyfriend's birthday during our stay and a special gift was agreed upon (birthday cake). However, there was no gift even though during our stay I reminded staff that we were celebrating his special day. If you are looking for an impersonal hotel with good rooms and a good location and you can get a good deal then I would recommend the hotel. If you are looking for that little extra and especially if you are used to being pampered in hotels (or you have expectations because you are a Diamond member), then I suggest you look elsewhere. I find it a pity, a smile and keeping their promises would have made all the difference for me.

Dear Chantal, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Mercure Madrid Centro****. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. I would like to apologize if we couldn´t do an upgrade on your reservation, we are the only one hotel Mercure in Madrid city and we are always fully booked. I remember you had send some mails from January and we tryed our best to do a free upgrade but, we only have 6 superior rooms and all of them were already booked. Thats why we gave to you a room with balcony to the main street, to guarantee nice views during your stay. On the 14th we let on your room a piece of cake for your boyfriend´s birthday with a note, we are sorry if you had expected another kind of surprise, or another kinds of present, normally this birthday details, makes our guests very excited! but, we will take a note to keep working on it and improve to do better surprises. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Best regards, Rosario Ortega Front Desk Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 794 ulasan 9.6/10 Lokasi
  • 756 ulasan 6.8/10 Kamar
  • 878 ulasan 9.2/10 Pelayanan
  • 76 ulasan 2.4/10 Internet
  • 456 ulasan 4.9/10 Kenyamanan
  • 409 ulasan 7.9/10 Sarapan
  • 232 ulasan 8.8/10 Kebersihan

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Regulasi pihak internal

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.