Mercure Madrid Centro bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.187 ulasan

Jaminan Harga
Terbaik
Mercure Madrid Centro - Image 1
Mercure Madrid Centro - Image 2
Mercure Madrid Centro - Image 3
Mercure Madrid Centro - Image 4
Calle Lope De Vega 49, 28014 Madrid, Spanyol

Deskripsi

Keistimewaan hotel

  • Hotel bintang 4 yang tenang di pusat Madrid

  • Kurang dari 10 menit dari museum, stasiun Atocha, dan metro

  • Kamar ber-AC berkapasitas hingga 3 orang dan suite dengan teras

  • Tersedia tempat parkir. Hewan peliharaan tidak diizinkan

  • Dekat dari Retiro Park dan Botanical Garden

Akomodasi kami

Lokasi hotel

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spanyol

GPS:40.4139175, -3.6944082999

Telepon
Fax +34 914 29 23 91

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.187 ulasan

Peringkat TripAdvisor  4.0/5  1.300 ulasan

Sertifikat keunggulan 2024

A Nightmarish Stay: Beware of This Hotel’s Infestation

Catatan Tripadvisor 1.0/5

Nermein L Ulasan TripAdvisor tersertifikasi

As an Accor Gold member, my experience at this hotel was nothing short of disastrous, and it will be my first and last stay there. I discovered insects in the bed, which was both shocking and revolting. I documented the issue with photos and videos to show the hotel staff, but their response was underwhelming. The discomfort didn't end there; I felt itchy and developed a rash that lingered for days as a result of the infestation. I requested full refund from hotel however, they rejected my request. Despite reaching out to Accor to express my concerns, my complaints were met with silence. It’s disheartening to feel ignored, especially after being a loyal member. This experience not only ruined my stay but also left me questioning the hotel’s commitment to cleanliness and guest well-being. I urge potential guests to think twice before booking here. The lack of proper hygiene and the disregard for customer feedback are major red flags. No one should have to endure such an unpleasant experience, especially when staying at a hotel that claims to uphold high standards. Save yourself the trouble and choose a different place to stay; there are certainly better options out there.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the experience you described and appreciate your loyalty as an Accor Gold member. We want to assure you that we uphold rigorous hygiene and sanitation protocols to maintain the highest standards of cleanliness throughout our property. Your experience is certainly not reflective of these standards and is the first of its kind reported to us. We have thoroughly investigated the situation you described, and we are deeply sorry for any discomfort caused. As a gesture of goodwill, we processed a partial refund for your stay and extended a significant discount for any future visit. We hope you might give us another opportunity to provide you with the quality experience you expect and deserve. We truly value your feedback, as it allows us to continually improve our services for all guests. Should you wish to discuss this matter further or have any other concerns, please do not hesitate to reach out to us directly. Thank you for your understanding, and we hope to welcome you back in the future for a much more satisfying experience. Sincerely,

Good stay

Catatan Tripadvisor 4.0/5

Auntyemm Ulasan TripAdvisor tersertifikasi

Great hotel, ideal location, clean and comfortable, good breakfast. Some occasional noise came through from room next door but didn't last long. Reception staff very helpful and friendly during our stay. Would be very happy to stay here again.

Irritated by extremely bad wifi

Catatan Tripadvisor 2.0/5

KiwiViajero Ulasan TripAdvisor tersertifikasi

I stayed here in August 2024. In general, the hotel is ok, but what irritates me and causes me to give this hotel a poor rating is that the wifi was abysmal - probably the worst that I've come across in any hotel. The wifi either did not work at times or was slow at others. Maybe this was just my room, but that's no excuse. The wifi should work in all rooms because that's what all guests pay for. Nowadays good wifi is an expectation in any decent hotel. I won't ever return to this hotel as I needed the wifi for work-related reasons and I assumed that a Mercure hotel would have decent wifi.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the inconvenience you experienced with our Wi-Fi service during your visit in August 2024. We appreciate your concerns, as we understand how important reliable internet access is for our guests, particularly for work-related purposes. Please be assured that your comments have been taken seriously and will be communicated to our management team. We are committed to enhancing our services and ensuring that facilities, such as Wi-Fi, meet the expectations of all our guests. While we regret to hear that we did not meet your expectations on this occasion, we hope you might consider giving us another opportunity in the future. We strive to provide a better experience for all our guests and would welcome the chance to demonstrate our commitment to quality service. Thank you once again for your valuable feedback. Should you have any further concerns or queries, please do not hesitate to reach out directly. Warm regards,

A wonderful experience

Catatan Tripadvisor 5.0/5

Conrad Bond B Ulasan TripAdvisor tersertifikasi

The Mercure Madrid Centro is located in an ideal place, right in the heart of town and in close proximity to the Prado Museum (Museo Nacional del Prado). The local area offers countless cafes and restaurants that will give you options galore. The hotel itself has well-appointed, modern rooms with quality furnishings, as well as a delightful dining area that offers a nice ambiance and a decent spread for breakfast. Staff are welcoming and helpful and the check-in and check-out processes are a breeze. The hotel is clearly properly managed and well-maintained. I would definitely come back to the Mercure during my next trip to Madrid.

Perfect location

Catatan Tripadvisor 4.0/5

Keith H Keluarga - Ulasan TripAdvisor tersertifikasi

This hotel is a little tattered and worn, and our rooms were a bit small, but the location was ideal for its proximity to museums, parks, historic walls, and shopping. We were generally pleased with the breakfast, and the staff was friendly.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 773 ulasan 9.6/10 Lokasi
  • 734 ulasan 6.6/10 Kamar
  • 845 ulasan 9.3/10 Pelayanan
  • 72 ulasan 2/10 Internet
  • 444 ulasan 4.7/10 Kenyamanan
  • 402 ulasan 7.9/10 Sarapan
  • 225 ulasan 8.6/10 Kebersihan
  • 25 ulasan 4.7/10 Minuman

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Regulasi pihak internal

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.