Sofitel Mexico City Reforma bintang 5

Beautiful hotel, central location, friendly and knowledgeable staff. Modern design throughout with great views of the city. Staff were great across the board. Santiago, Max and Natalia were helpful throughout our stay! Thank you!

Where to begin?! This hotel is stunning - not only because of the views out the windows! The finishes, textures and design are amazing! Of course all of that is great - but it was the service that made it memorable. The Sofitel team were warm, kind, efficient and became a part of our team! They remembered our names, our preferences and always had a big smile to greet us! Tom, Enrique and Carla stand out and were wonderful hosts to our meetings and meals! I loved every single thing about this hotel. No reason to stay anywhere else in Mexico City! I will be back!

We had a really wonderful experience at the Sofitel. All the staff were super friendly, courteous and helpful. Service was prompt and solution-oriented. Breakfast has an amazing spread with some really great hot breakfast options. Rico, Raul, Ximena and Fatima provided exceptional service at the Balta restaurant breakfast. Club Millesime also has excellent staff - Santiago took special care to ensure we had options of our choice. Maria provided excellent customer service constantly checking on our needs. Anna at the pool was helpful and thought ahead to what we would need during our time at the pool.

The Sofitel Mexico City surpassed our expectations in every way, and provided some of the most hospitable service we have ever enjoyed anywhere in the world. The room itself was exquisite, with a very unique layout and trademark Sofitel modern design. The views from the Citizen rooftop lounge were spectacular, and we enjoyed warm and welcoming service for dinner with the outstanding cuisine at Balta. The absolute crown jewel for this otherwise stellar property is, however, the Club Millesime. Our stay would not have been the same without the most refined, personalized care we received from Sr. Luis and the other amazing staff who made us feel like royalty every time we came through the door. Our trip was a special occasion for my husband's birthday, and the wonderful professionals at Club Millesime went above and beyond to ensure that our stay was simply unforgettable. I would not consider staying anywhere else for my next visit to Mexico City.

I do not really know where to start, nor how I can thank the team at Sofitel Mexico City Reforma sufficiently - the service and facilities were just on another level. But it is fair to begin with a massive thank you to Santiago in Club Millessime, who with support from Gina in Guest Relations and Sofia and other colleagues in the Club were the ones looking after me most. You all ensured my four nights in Mexico City was a dream of an experience, with everything from food and drinks recommendations (and mixing🍸🍹), reservations and advice on both sightseeing and hotel services. I know a lot more about Mexico City thanks to you. Upon arrival from the airport, I was swiftly followed to the beautifully designed reception on the 14th floor, for a warm welcome and efficient check-in. The reception already gives a hint of the magnificent views on the higher floors, all the way up to the 40th, and of the elegance everywhere (I think I loved their flower decorations most). My room: I was allocated a spacious room on the 24th floor, with an excellent floor-plan and most thinkable amenities. Here, I could relax on the best bed I had so far in this one month holiday, on a stylish sofa in front of the massive window, or on a large chair. I felt at home at once. I appreciated the well-designed bath-room with a large shower area, an elegant «Easter egg» of a bath-tub, amenities from l’Occitane (a big plus for Sofitel’s efforts to phase out single-use plastic products) and comfortable towels and robes. The Club: In my room awaited a beautiful welcome letter from the manager of their Club Millessime, accompanied by their homemade and very yummy chocolates. And for me, the best part of the whole hotel was their Club Millessime. Their staff there are so service-minded and knowledgeable - not only about the hotel but also about the city and Mexico’s history. I am so impressed and thankful. The Citizen Bar: I visited the bar three times, once for drinks and once for dinner, and can very much recommend it. Make sure to try out their octopus tostada and their Mexican Sauvignon Blanc. Other facilities: There is a small but functional gym on the 38th floor. I mostly had it to myself the three times I was there. There is also a nice sauna on the same floor - probably one of the saunas in the world with the most spectacular views. I did not try the spa on the 39th floor during this visit, but learned that they also have a steam-room up there. Another spectacular highlight of the hotel is their salt-water pool, also on the 38th floor. I was lucky and had it a few minutes to myself on Sunday morning, and that was a magical experience. The views: The views are comparable to the ones in SO/Bangkok and SO/Paris, and one of my reasons to always return to SO/Bangkok is to enjoy the views of Lumpini Park when waking up. This hotel room gave that same feeling. Even more spectacular were the views to the Monument of Independence (the Angel/Nike) and to the sunset from Club Millessime and from Citizen - the bar on the 38th floor. The service: What makes me wanna come back as soon as possible, though, is the extraordinary service-level. Most visible in the lounge, of course - but also everyone on the ground level, in the reception and housekeeping look after all arriving (and departing) guests with utmost care and attention to detail. I am very impressed. Did I miss anything during my stay? Yes, my room came with a Nespresso coffee-maker but no tea. I think this is the first time I stayed at a Sofitel not providing tea in the room, and I really missed it. The swimming pool is as mentioned a spectacular experience - but I also missed a sun-deck or similar - a spot somewhere in the hotel where one could have lounged in the sun on warm days. There are also menues on the tables by the pool but for some reason, that menu does not include water. Maybe a dispenser for drinking water by the pool - or at least by the sauna - would be a wise addition to the facilities? But all in all, my stay was excellent, and I think the ACCOR group can really be satisfied with this extraordinary property, including its prime location. I would give the hotel six stars if I could.