Ibis Styles Mexico Reforma

We were put off by some previous reviews and made the mistake believing them. We ended up in the Century hotel in Zona Rosa which was a nightmare. We checked out and went to the IBIS Styles Reforma and they made our stay the most pleasant experience one could ever image. Mr Dither Perez welcome us in the most friendly manner either a smile. After having told about our previous hotel we went the extra mile to ensure we would leave as very happy customers. The junior suite was amazingly spacious with a fridge, safe and a very comfortable bed. Everything was super clean. Since we had booked an early tour they even provided us with a free lunch box as it was too early for the regular hotel breakfast. The breakfast which could only enjoy the second day of our visit was great and it was included in the price. We felt so welcome at this hotel that we didn’t really want to leave. Definitely a big thank you to all the staff and especially Mr Dither Perez. We surely going to return to this hotel. We can only recommend it this hotel for its location, facilities and amazing staff. Frank Schneider

Great location and room. However, the shower which was a step down into from the bathroom floor, majorly flooded out over the floor each time we used. We mentioned to Reception on the first of our four mornings, but nothing seemed to be done about this. So, we just kept asking for more towels to mop the floor. Possibly the shower drains needed a good clean out or some plumbing work. Apart from that. Great breakfast selection, fridge in room with daily fresh bottled water, air con and tv. For us older people with flailing eyesight, the Room Registration Hotel Policy card / In Case of Fire check list was in such a tiny print we were not able to read. Suggest resizing this document to a more regular font size.

We are presently staying at the hotel. There is a guy who is singing with a loudspeaker on the adjacent street every night. You can hear him in the room. The hotel has not done anything about this situation. Just get the police involved. Looking for another hotel.

LOVE THIS HOTEL! I stayed 14 days at Ibis Styles Zona Rosa in November and I just had a GREAT STAY! The hotel is in a perfect location to explore Mexico City. The employees were always super friendly and ready to help if I had a question during my stay. I extended my stay 2 times and were able to stay in the same room which was really nice. The rooms are nice and modern and also quiet in the evening, which is something I really appreciate. My room was cleaned everyday by super sweet housekeeping lady. You can walk to lots of sights, excellent restaurants and cafes. I will definitely stay here again when I return to Mexico City.

This hotel is based within close proximity to a train station, multiple food locations, and convenience stores. When booking this hotel, it was specifically chosen due to being part of the Accor hotel family. As a gold member, I have come to expect the kind, friendly and welcoming staff at their hotels. Typically, as a gold member, I am welcomed with a personal welcome note, a free drink voucher, and a thank-you gift. Here? Nothing; in fact, there were absolutely no frills included in this hotel (including bathroom toiletries). The king-size bed was comfy, and the pillows provided were also comfortable. There was a stained pullout couch along one wall. Right at the room's entrance was a glass squared box containing the shower and toilet, and opposite the box was the hand basin and mirror. The shower door didn't close completely - which allowed all the water into the bathroom, but not to worry because you are provided with a bathmat. Be careful in the bathroom not to wear socks, though, because standing on the flooring allows water up through the floorboards. Need to dry your hands after using the sink? Oh well, no hand towels are provided, so you can pleasantly enjoy using your wet towels. The hotel breakfast provided "continental" is extremely dissatisfying and disappointing. From the limited seating to the cold pasta, squishy watermelon and unripe pineapple. At no fault of the hotels, though, one of our phones was stolen; we sought assistance from the reception staff, who directed us to stand outside the hotel and just wait for the police to turn up. The next day, we asked for again, and eventually, the hotel staff pointed us down the road to the police station. However, disappointingly, this is not where tourists are meant to go. Tourists are intended to contact the Tourist Police, who are able to assist visitors. Whilst this is not the hotel staff's fault - I think it would be essential for hotel staff to know about the tourist policy - especially since your fundamental business is tourism. On the final night of our stay the air conditioner stopped working - I spoke to reception, and they kindly allowed us to sleep in another room, and leave our stuff in the original room as we were leaving early. Overall, would I stay in this hotel again? No.