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Mercure Bandung City Centre 4 yıldız

Avis müşterileri puanı 4.2/5 1.986 görüş

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Bu otelde oda ayırırken

  • Statü ve Ödül puanları kazanıyorum

  • Ödül puanlarımı kullanabilirim

  • Avantajlardan yararlanırım

  • Üye fiyatı avantajından yararlanamam

+ 20 Hizmetler

Otel ekstraları

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Executive Suite

  • Ballroom ready to welcome up to 1000 people

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

Ücretli hizmetler

Hizmetler ve pratik bilgiler
  • Online Check-in
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark
  • Hareketlilik imkanı kısıtlı kişiler için erişilebilirlik
  • Klimalı
  • HUSEIN SASTRANEGARA Ücretli hizmetler
  • Otelde konuşulan diller
  • Resepsiyon günün 24 saati açıktır
  • Kuru Temizleme / Ütü
  • Bagaj taşıyıcı
  • Concierge
Eğlence ve aktivite
  • Havuz
  • Fitness centre
Yiyecek-içecek
  • Kahvaltı Ücretli hizmetler
  • 1 Restoran
  • 1 Bar
  • Oda servisi
İş hizmetleri
  • 10 Toplantı odası
  • Kongre/konferans
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261 bandung
endonezya

Tel: +622230008000

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • Uçakla

    HUSEIN SASTRANEGARA 7,2km / 4,47 mil mesafede - Servis aracı ödeme

  • Trenle

    BANDUNG STATION 4,5km / 2,8 mil mesafede

GPS :-6.923887, 107.611619

Konaklama olanaklarımız

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Classic Room with 1 Queen size bed

Engellilere uygun oda
  • Maksimum kişi sayısı: 3
  • Genişlik: Başlangıç 28 / 301 sq ft
  • Manzara: Şehir tarafı *

Müsaitliğe bağlıdır

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 2 Single beds

  • Maksimum kişi sayısı: 3
  • Genişlik: Başlangıç 28 / 301 sq ft
  • Manzara: Şehir tarafı *

Müsaitliğe bağlıdır

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen size bed

  • Maksimum kişi sayısı: 3
  • Genişlik: Başlangıç 30 / 323 sq ft
  • Manzara: Şehir tarafı *
  • Konaklama ekstraları: CORNER_ROOM *

Müsaitliğe bağlıdır

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Single beds

  • Maksimum kişi sayısı: 3
  • Genişlik: Başlangıç 30 / 323 sq ft
  • Manzara: Şehir tarafı *
  • Konaklama ekstraları: CORNER_ROOM *

Müsaitliğe bağlıdır

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with Balcony and 1 Queen size bed

  • Maksimum kişi sayısı: 3
  • Genişlik: Başlangıç 30 / 323 sq ft
  • Manzara: Şehir tarafı *
  • Konaklama ekstraları: BALCONY *

Müsaitliğe bağlıdır

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with Balcony and 2 Single beds

  • Maksimum kişi sayısı: 3
  • Genişlik: Başlangıç 30 / 323 sq ft
  • Manzara: Şehir tarafı *
  • Konaklama ekstraları: BALCONY *

Müsaitliğe bağlıdır

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Odalar

Restoranlarımız ve barlarımız

PANDAWA RESTAURANT

Mutfak türü: Uluslararası mutfak

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

  • Pazartesi -
  • Salı -
  • Çarşamba -
  • Perşembe -
  • Cuma -
  • Cumartesi -
  • Pazar -
Öğle yemeği

SKYVIEW POOL & BAR

New concept of chill out place where you can relax and have fun. The combination of infinity pool, rooftop bar with spectacular view in the heart of Bandung City.

Sözleşmeye bağlı olmayan fotoğraf

  • Pazartesi
  • Salı
  • Çarşamba
  • Perşembe
  • Cuma
  • Cumartesi
  • Pazar
Öğle yemeği

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 10

  • Maksimum büyüklük: 536

  • Maksimum kapasite: 500 kişi

  • Maksimum ziyafet kapasitesi: 250 kişi

Daha fazlasını öğrenin


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Daha fazla bilgi edinin

ALL Puanlama 4.2/5

1.986 görüş

tripadvisor

TripAdvisor Derecesi 4.5/5

649 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Rude staff

Tripadvisor puanı 1.0/5

Meynissa 07/04/2021 TripAdvisor onaylı yorum

Staff named arnold very bad attitude, rude and bring into conflict. When i was stay i asked about my benefits that i get when i booked the room thru all app, he gave me unprofessional answers and tell me that he is a trainne, in fact he is a staff who incharge night shift, he reported me to the manager if I made an effort to test, and no excuse until i am check out. come on i am guest i just want to get make sense explanation when i need to know. And i pay for that.

Great stay

Tripadvisor puanı 5.0/5

revzg 17/02/2021 TripAdvisor onaylı yorum

We always happy stay at this hotel !!! Very nice view from room and nice view from pool !! Awesome stay at Mercure City Center, i will definetly come back to this hotel !! Thankyou for upgrade me to the next category..

Dear revzg We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

EXCELENT HOTEL IN BANDUNG CITY

Tripadvisor puanı 5.0/5

arieekoarifin 02/12/2020 TripAdvisor onaylı yorum

Great hotel, good location close to city, clean and follow protocol covid19, humble front office team, familiarship from all operation team, need to expand parking facility, adding more menu variant and generally excellent

Dear arieekoarifin, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Tomy Yovan General Manager

Great room, Great service at Front Office

Tripadvisor puanı 5.0/5

adri6969 11/11/2020 TripAdvisor onaylı yorum

Ms Indah assist me upon check in, all room keys well prepared by her and fast. Less than 5 minutes we can go to the room. The Suite room & bathroom are super Specious. Will recommend this hotel to my friends and family. Keep it up!

Dear adri6969, Thank you for taking time to share your valuable feedback on your recent stay with us. I am delighted to know you had a wonderful stay and for sure, I will pass your comment to our staff, Indah, about her genuine service. I believe your review will help to encourage other staffs to strive giving a memorable experience for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel welcome With regards, Tomy Yovan General Manager

We Very Disappointed with the service from this Hotel

Tripadvisor puanı 1.0/5

virginia7711 Business - 09/09/2020 TripAdvisor onaylı yorum

We are Silver Member Accor Plus , from the beginning this hotel open we always stay in this hotel ; All of the Staff are very kindly and help full, as member accor plus silver they can give me free upgrade without any charges or Voucher upgrade , but by the time going i feel they not kindly and helpfull again, if i want to upgrade my room have to use voicher and additional fee. We allready 2-3 year stay in this hotel never change other hotel but they always change the regulation. And The staff , when I Complain about the Towell is smelly but they always say no, when i ask for change towel they dont give me and say they out off the towell, How can a big hotel dont have extra towell for customer. If the towell not smelly we no need ask for change, but they dont want to know and no one say apologize to me, even i complain to the receptionist , One Of They Call " PRAS " Look at we with the sinisme face and never felt guilty or ask for apologize. When the safety box locked, i call the staff to open , they always say allready come to your room just wait , But once more we very disappointed because the staff keep lying to us , we have to wait untill 1 hour, we have an appointment with customer and have to delay and let our customer wait for Us!!! ONCE MORE, NO ONE FROM STAFF HOTEL SAY APOLOGIZES TO US ABOUT THAT AND EVEN THAT WHEN I WANT TO MEET DUTY MANAGER THEY ALWAYS CLOSE TO US AND ONLY LET ME MEET ASISTANCE FRONT MANAGER MADAM SURI , WHEN I MEET MADAM SURI , SHE STILL YOUNG AND DONT KNOW HOW TO SOLVE MY PROBLEM ONLY CALL ME NEXT TIME I CAN STAY AT ANOTHER HOTEL IF I FELL NOT COMFORT!!!!!! OH MY GOD , I NEVER TREAT LIKE THIS, EVEN I STAY AT OVERSEAS ALL OF THE STAFF HOTEL ALWAYS GIVE ME SMILE AND MAKE ME COMFORT AND HAPPY, BUT IN THIS HOTEL THEY DONT WANT TO KNOW BECAUSE THEY STILL CROWDED / ALWAYS FULL, BECAUSE HAVE CONTRACT WITH GOVERMENT, FROM OTHER CITY THEY FEEL RUDE, THINK I ONLY WANT TO MAKE A PROBLEM BY SAID THE TOWELL IS SMELLY , I TELLING THE TRUTH, THE TOWELL VERY SMELLY AND THEY ALWAYS COVER BY SAYING NO. THE HOTEL HAVE TO KNOW , I COME TO THIS HOTEL HAVE TO PAY BY MY OWN NOT FREE. NOT COMPLIMENT BECAUSE OF I WORKED WITH GOVERMENT. IF MAYORITY OF THEY CUSTOMER STAY AND THE HOTEL IS FREE WHO WANT TO COMPLAIN YOU??? WE DECIDE DONT WANT TO STAY IN THIS HOTEL AGAIN !!!!

Dear virginia7711 , Firstly, I would like to thank you for taking the time to advise of your recent stay at Mercure Bandung City Centre. It is only through feedback such as yours that we can maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review. This is level of service is certainly not acceptable and will be addressed with the concerned party within our organization and they will do their best to incorporate your feedback in our future endeavors. Thank you again for your review, feel welcome Sincerely, General Manager

affordable, but be careful if you're bringing car

Tripadvisor puanı 3.0/5

masmashu123 15/07/2020 TripAdvisor onaylı yorum

Price wise this hotel is one of the best for 4-star hotel in Bandung center. a few things: 1. parking was horrible in this hotel. tried to enter the parking space, but they said it was full. but probably this is because it was on a saturday night. They ask me to park in a parking space next door, rather spooky but fine, and they asked the car key. after check out, i asked for my car, and it took them around 20-25 mins just to get me the car. So please fix the arrangement of parking space in the hotel 2. check in was pretty much hassle-free like in other mercure hotels. 3. for a hotel this size, there's only 2 lift. it took me around 5 mins everytime to wait for a lift 4. room size is standard, not much comment 5. in the standard room, there was only 1 water bottle provided. i asked the concierge and they said we need to order another one by phone, only then it's delivered to my room. it just doesnt make sense for me to request another one via phone. 6. bfast was okay considering the social distancing rule. however we felt the food selection is rather restricted, i.e there's no croissant at all!? overall its just okay with so many points of improvement

Dear Masmashu123, Thank you for taking the time reviewing our hotel. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. I personally do apologize for the discomfort experience during your recent stay, and this doesn't reflect our commitment towards our guest. I have taken it up with the departments concerned, and will use this to increase our training efforts, to avoid the same experience happen again in the future. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future. Sincerely, Tomy Yovan General Manager

Excellent Hotel in Bandung City Center

Tripadvisor puanı 5.0/5

esantoso 15/07/2020 TripAdvisor onaylı yorum

I have always enjoyed staying at Mercure Bandung City Center. Rooms are nice and clean, staff are also always nice and helpful. Room rate is very good. Nice roof top swimming pool with very beautiful view of Bandung at night and very exotic purple lighting. Too bad the swimming pool is not heated pool. if it is heated pool, it would be very nice and romantic to swim in the evening. Breakfast is also very nice with many varieties. I have been staying in this hotel many times already and it makes me wants to come back again. During covid situation, I feel confident with the cleaning system implemented by the hotel and breakfast can be requested to be sent to room, which is very nice and convenient as we try to avoid the crowd during breakfast time. Mercure Bandung City Center is always one of my favorite hotel in Bandung and highly recommended for both business or leisure.

Dear esantoso, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Clean and tastefully decorated property

Tripadvisor puanı 3.0/5

knsg2020 01/03/2020 TripAdvisor onaylı yorum

The property is located in a heart of town, and 10 min walk to Braga. Property is well maintained, and still looks new. Decor was tastefully done and has a modern touch. The property strives to be environmentally friendly, so beware that many amenities that you would typically take for-granted in other properties will not be available. - No hand-towels were available in the bathroom. Only 1 bath towel per guest. Towels gave out an unpleasant smell when damp. Had to request for a change every day. I suspect it is the detergent that was used to launder the towels. - Although a relatively new property, the drainage in the shower was giving problems and very slow. Shower area was flooded within 2 min of shower. - No soap provided at the bathroom sink to wash your hands. I used the body soap provided at the shower area instead, and had the leave the used soap on its wrapper as there was no soap dish provided for the entire 3 nights stay. I did not request for a soap dish as I assumed housekeeping would notice it. Not a big issue, and I suppose it's more environmentally friendly to reduce amenities in the room. Breakfast was good, plenty of options and service was prompt. Staff were friendly, and would always smile and greet you when you walk by.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

satisfied

Tripadvisor puanı 4.0/5

susantjandra78 17/02/2020 TripAdvisor onaylı yorum

room was clean, but too bad lack of soundproof. my room was facing the main road, so still can hear the noise from outside, but overall i'm quite happy to stay at this hotel. i just need to take note not to choose the same room again. thank you

Dear Excursion63813268243 We very much appreciate your comment regarding your stay at Mercure Bandung City Centre, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan General Manager

Neat and clean hotel with strategic location

Tripadvisor puanı 5.0/5

sinan77sg 29/01/2020 TripAdvisor onaylı yorum

this hotel is neat and clean and the location is very strategic. a lot of good food around. Location is good. I don't know why trip advisor is so dumb that I need to have 200 character minimum. I am not so free t

Dear Valued Guest, a very warm greetings from Mercure Bandung City Centre. Thank you for your review and good recommendation. I am sure you really enjoy your stay with us. Sincerely yours, Tomy Yovan Ardiansyah General Manager

Good hotel

Tripadvisor puanı 4.0/5

pengelanaj Family - 18/12/2019 TripAdvisor onaylı yorum

The room is clean and lobby arrangement also good. Breakfast also have many options and the taste are good. Front office staff also kind and helpfull. Main problem of this hotel is parking area. It is very serious and need to be solved asap. Frankly speaking, I maybe will not back to this hotel because this reason.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Ardiansyah General Manager

Pleasant

Tripadvisor puanı 4.0/5

erik_eventius Friends getaway - 18/12/2019 TripAdvisor onaylı yorum

Good clean place to stay, within 20 minutes walking to Cibadak Street and Braga The receptionist lady was very attentive and quicky look after our check in procedure, no hassle at all Plus there is a wine and cigar shop at the ground floor

Dear Bapak Erik, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Ardiansyah General Manager

Good location good pool

Tripadvisor puanı 4.0/5

princeir Business - 26/06/2019 TripAdvisor onaylı yorum

Good hotel in bandung. Location is strategic. the pool was magnificent for 4 star hotel the service and food was good the only thing that bothering me is there is a lot of ants in my room (516) other than that everything is good

Dear Princeir, Warmest Greeting from Mercure Bandung City Centre! We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the ants in the room, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Comfy Ambience

Tripadvisor puanı 5.0/5

mayoralfred Friends getaway - 10/05/2019 TripAdvisor onaylı yorum

I feel satisfied staying at Mercure Bandung City Center. in addition to the strategic location in the city center, the atmosphere of the hotel is very cozy with a modern touch. the lounge on the roof top is very good, very suitable for relaxing at night with friends.

Dear Mayoralfred, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Nice Hotel

Tripadvisor puanı 4.0/5

ChatrineN3 Family - 08/04/2019 TripAdvisor onaylı yorum

Was stayed in the Executive Suite in the privilege floor, and what amazed us that the hotel served compliment snack, tea and coffee at the noon until night. The Pool's view is awesome too, which is located on top of the hotel floor. But for the breakfast i would say its very average.

Dear Ms. ChatrineN3, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

New and clean hotel

Tripadvisor puanı 4.0/5

Mikafly Business - 07/04/2019 TripAdvisor onaylı yorum

It is new hotel in Bandung. Once you step out from the car, you can smell a nice fragrance come out from the hotel and the building look new. The lobby is spacious with lot of chair to sit while you are waiting someone. The room look great too.

Dear Mobile51532854719, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Nice hotel in Bandung city center

Tripadvisor puanı 5.0/5

esantoso Business - 24/03/2019 TripAdvisor onaylı yorum

Mercure Bandung is very nice hotel in Bandung city center. The hotel is not too big but very nice. Staff are very friendly and helpful. Being Platinum member, my room was upgraded to Suite room, with separate living room, very nice room and very nice set up, very comfortable. The bed is also very comfortable. Restaurant for breakfast is also very good with very nice set up and it has out door area as well which is very nice. Food for breakfast is very nice with many variety. Too bad I did not get a chance to try the roof top bar which my friend told me very nice with very nice view of Bandung city at night. Overall, Mercure Bandung City Center is very nice hotel and highly recommend for both business traveler as well as traveling with family.

Dear esantoso, Thank you for giving us a great review and perfect score. We appreciate your wonderful comments, as we look forward to your next visit so you can enjoy our Skyview Rooftop Bar and Pool. Thank you again for staying with us, feel welcome Sincerely, Tomy Yovan Andriansyah General Manager

First stay at the Novotel City Centre Bandung

Tripadvisor puanı 5.0/5

Paula M Business - 15/03/2019 TripAdvisor onaylı yorum

Overall we were very satisfied with this hotel. The good in general was very good. The spectacular views were wonderful. The horizon pool on the roof with accompanying bar/restaurant was great too although the price of the food and drinks were extremely expensive so, do not go there to eat or drink, just have a swim and enjoy the pool.and views (night views spectacular). The staff were very friendly and helpful. Our room was spacious and had a wonderful view also.

Dear Paula M, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

Very good location and in the city centre area

Tripadvisor puanı 4.0/5

khemadewi Business - 24/12/2018 TripAdvisor onaylı yorum

Hotel property was in very good location since it was in the city centre area. Although there was a unforgettable incident which was the housekeeping staff enter the room, even though I already put Do Not Disturb signs and also the door bell.

Dear khemadewi, Thank you for taking the time reviewing our hotel. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. I personally do apologize for the discomfort experience during your recent stay, and this doesn't reflect our commitment towards our guest. I have taken it up with the departments concerned, and will use this to increase our training efforts, to avoid the same experience happen again in the future. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future Sincerely, Tomy Yovan Andriansyah General Manager

Beautiful facilities, but a bit too noisy for my taste.

Tripadvisor puanı 4.0/5

iTykie Couples - 24/11/2018 TripAdvisor onaylı yorum

My husband and I stayed for 3 nights and we really loved the hotel and it's facilities.The bedroom was new, very clean and beautifully furnished, breakfast offered a huge choice of dishes and all food we tried was delicious. The location is also reasonable and has an easy access to various points of interest. The roof-top offers a great view at night.Despite generally loving the room with regards to its facilities & decor, I had the feeling that the construction is very thin-walled. Our neighbours were a bit noisy, and we could hear their conversation clearly in our my room.Also, the first morning at 8 AM on a Sunday, we were woken up by loud hammering-sounds in either the room above or besides us. I understand that construction is sometimes necessary, but I would not expect such noise at 8 AM, knowing that guests are in an adjoining room. I suggest the hotel to either reevaluate the times when the engineering team can make noise in guest areas or simply improve the coordination between departments, because I am sure Housekeeping, the breakfast-team or even the front office can verify if a guest is in room or not. Thank you.

Dear iTykie, Thank you for taking the time to tell us about your experience at our hotel. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Whilst we appreciate your commendation on facilities, it is regrettable to know about the inconveniences caused by the lack of quietness in the room you have stayed; please accept our sincere apologies. Your comments were immediately brought up to the department concerned in order to conduct the necessary changes and taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Tomy Yovan Andriansyah General Manager

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