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Novotel New Plymouth Taranaki Hotel 4.5 stars

Customer review rating 4.6/5 5,980 reviews

ALLSAFE approved hotel

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Room 1

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How it works?
Novotel New Plymouth Taranaki
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+ 21 Services

Hotel extras

  • ALLSAFE certification and 24-hour reception

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire.

  • 24-hour gym and sauna

Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 new plymouth
new zealand

Tel: +6467699579

Fax: (+64)6/7699072

Check-in from 14h00

Check out up to 11h00

  • By plane

    NEW PLYMOUTH At 11km / 7 miles - Shuttle paying

GPS :-39.056161, 174.087325

Hotel services

Haukai Bistro and Bar

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 85 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 85 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • Japanese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • NPL Additional charge
    • NEW PLYMOUTH Additional charge
  • Onsite complimentary parking
    • On site
Well-being
  • Gym and Sauna
    • On site
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 200

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel New Plymouth Taranaki

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,980 reviews

TripAdvisor Rating 4.5/5

443 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice clean tidy place with great customer service

Customer review rating 5.0/5

Anonymous Business - 21/10/2021 Confirmed reviews ALL

Stayed for 2 nights. Staff were extremely friendly and professional. The hotel was very clean and tidy.

Enjoy Stay

Customer review rating 4.5/5

Will Business - 19/10/2021 Confirmed reviews ALL

Easy check in rooms nice and clean

Customer review rating 2.5/5

Jude &. G. W. Business - 19/10/2021 Confirmed reviews ALL

Room was great but afternoon sun was overwhelming and heated the room. The air-conditioning was not able to keep up. Needed to open the door to try and cool room down. Recommend the glass be tinted to cut down sunlight and heat.

Great Night in New Plymouth

Customer review rating 4.5/5

Andrew S. Couples - 18/10/2021 Confirmed reviews ALL

The short time we stayed at the Novotel was very pleasant. We were made welcome from the moment we arrived. The room was clean and tidy. We were appreciative of staff who were all very accomodating.

Kia Ora Sue and Andrew, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It was a pleasure to have you staying with us. I am delighted to know that our fabulous staff looked after your stay well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Average

Customer review rating 3.0/5

Richard A. Families - 18/10/2021 Confirmed reviews ALL

Beds were OK but were on wheels without wheel bases. This meant when you sat on bed to read a book or watch TV they would roll away from the wall. Pillows were terrible, cheap polyester fill and horrible to sleep on. No plunger coffee, no decent coffee sugar and barely any milk The door stop being bathroom door is square and sharp, poorly located so when stood to turn on shower foot places right at the stop, so I hurt my foot twice, as did my wife.

Customer review rating 5.0/5

Patricia Couples - 18/10/2021 Confirmed reviews ALL

We enjoyed our stay. Room great, food great.

Kia Ora Patricia, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com
Customer review rating 5.0/5

Andrew Couples - 17/10/2021 Confirmed reviews ALL

We specifically chose Novotel New Plymouth due to how competent and friendly the staff were on previous visits. This visit was no different, full credit to the staff.

Kia Ora Andrew, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It was a pleasure to have you staying with us. I am pleased to know that you were well looked after by our fabulous staff and I certainly will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, I am sorry for the inconvenience you faced while making reservation on Accor app. Please feel free to reach out to me directly to book your next stay with us, it will be my pleasure to personally look after your stay arrangements at Novotel New Plymouth Taranaki. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Stay there all the time

Customer review rating 5.0/5

Anonymous Couples - 16/10/2021 Confirmed reviews ALL

Excellent to get away some where close to spend quality time in new plymouth

Kia Ora Girish, Thank you for taking the time to share your feedback, we very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback, and I am very glad to hear that you enjoyed your time in New Plymouth! It was a pleasure to have you stay with us, and we hope your next stay it as enjoyable as this one! Thank you again for sharing your experience, we look forward to welcoming you back soon. Ngā mihi, Alana Williams Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Good functional accomodation

Customer review rating 4.5/5

Keith Couples - 16/10/2021 Confirmed reviews ALL

My liking of the Novotel boils down to the room with a spacious shower and good water pressure, a vanity with room to place your toiletry bags and a room that has numerous power point for charging phones computers etc and to top it off the room was spacious so that two people could move around easily

Kia Ora Keith, Thank you for taking the time to share your feedback, we very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback, and I will be sure to pass your comments on to our restaurant team! I am glad to hear that you found the room to your liking, and that your stay was very comfortable! Thank you again for sharing your experience, we look forward to welcoming you back in the future. Ngā mihi, Alana Williams Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Good Stay

Customer review rating 4.0/5

Renee Families - 13/10/2021 Confirmed reviews ALL

Room was clean, free parking and dining experience delightful.

Kia Ora Renee Thank you very much for taking the time to share your feedback, we very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback and I will share your comments with our team. I did investigate your booking, and unfortunately we could not upgrade to a higher room type as the Two Bedroom Apartments were sold out for the day. I do apologise that this was not explained properly to you during check in. We shall do our best to ensure you receive a complimentary upgrade on your next visit. Thank you again for sharing your experience, we very much look forward to welcoming you back in the future. Ngā mihi, Alana Williams Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great stay

Customer review rating 4.5/5

Brian Couples - 13/10/2021 Confirmed reviews ALL

Great facilities, faultless service, and spacious rooms made for a lovely stay.

Kia Ora Brian, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Awesome hotel

Customer review rating 4.5/5

Angela Couples - 13/10/2021 Confirmed reviews ALL

We love the modern style and ammenities of the hotel! Gorgeous lobby/bar. The room was lovely. We liked the funky light switch. Except the one beside the bed isn’t light up which is a bit more annoying. Also the curtains don’t go right to the wall so there is a gap of sunlight which comes in quite strong and is tough on the sleep in! Not a super central location but it was good to get a few walks in anyway, to work off all the food! Bed was comfy, shower was fab! Food was delicious and staff were friendly and helpful!

Kia Ora Angela, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. I am glad to know that your overall stay was good. I sincerely apologise for the inconvenience you faced due to curtains in the room and at check-out, however I can assure you that we take our guests feedback seriously and will be doing our best to eliminate reoccurrence of such incidences in future. We really hope that you will give us another opportunity to serve you better in near future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great location

Customer review rating 3.5/5

Anonymous Friends - 13/10/2021 Confirmed reviews ALL

Room was clean and tidy with everything we needed. Customer service was great. Only thing lacking was any sort of view ( the window had wood over half of it to add privacy from the neighbours).

Kia Ora Karen, We very much appreciate your comments regarding your stay at our hotel. The limited view is due to the hotel facing a residential area however if you select the Executive Room on your next stay, you will have floor to ceiling windows. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. We look forward to welcoming you back to our hotel in the future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great stay!

Customer review rating 5.0/5

Amber K. Couples - 13/10/2021 Confirmed reviews ALL

Greeted by such a lovely lady at the front desk. Room was super clean n tidy. No complaints from us. Thanks!

Kia Ora Amber, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great stay

Customer review rating 5.0/5

Lucy Business - 11/10/2021 Confirmed reviews ALL

Wonderful environment and friendly staff that were happy to help. Very clean and well kept.

Kia Ora Lucy, Thank you for taking the time to share your feedback with us, we very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback, and I will be sure to pass on your lovely comments to Vaughn and Jess! I am glad they were able to make such a positive impact on your stay with us. It was a pleasure to have you stay with us, and we very much look forward to welcoming you back in the future. Ngā mihi, Alana Williams Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Awesome stay

Customer review rating 5.0/5

Cinda Families - 10/10/2021 Confirmed reviews ALL

We really enjoyed our time here didn’t really want to go anywhere so comfy and cosy. We had adjoining rooms so two kids in one room, two elderly in the other and me walking between the two was awesome! Although if you are adjoining rooms maybe add extra seat at table in the room with kitchen.

Kia ora Jacinda, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. I am pleased to know that you enjoyed staying with us and were well looked after by our fabulous team. Also, please accept my sincere apologies for the miscommunication regarding the refund of your reservation deposit. I can confirm that we are doing full refund on reservations which are being cancelled due to Covid-19 lockdown situation. Thank you again for taking time to give us a feedback and we look forward to welcoming you again in near future. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Great Service

Customer review rating 4.5/5

Anonymous Couples - 09/10/2021 Confirmed reviews ALL

Very good facilities, with high quality service

Kia Ora Steven, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi, Satya Sharma Front Office Duty Manager Novotel New Plymouth Taranaki Corner Hobson & Leach Street – New Plymouth 4310 – New Zealand T +6… novotelnewplymouth.com

Another lovely stay

TripAdvisor rating 4.0/5

Allanh50 03/08/2021 TripAdvisor review

What better place to stay when attending shows from the Right Royal Cabaret Fest. Handy to town the Shining Peak Brewing and the TSB Showplace. Happy hour only runs for 1 hour so make the most of it, $7.50 for house beers.

Kia Ora Allanh50, Thank you for the great review. Always pleasure to welcome you back at Novotel New Plymouth hotel. Ngā mihi Rohit Payal Food and Beverage Manager

First time to Novotel NP

TripAdvisor rating 4.0/5

lIlNayZ 19/07/2021 TripAdvisor review

Aesthetically pleasing - Clean & Modern looking property. Pleasant arrival experience with helpful and informative staff. Various onsite and offsite self parking options. Reservation team went over and beyond to amend my room type, to accommodate last minute changes. Even though changes were announced 1 week prior to our arrival. Dining experience could have been better, experienced delayed food service and witness to unhygienic practices. However, affordable and good quality accommodation. Will definitely return when in the area again.

Kia Ora lIlNayZ, Thank you for your time to review our hotel. We are happy you had a good overall stay with us at Novotel New Plymouth hotel. Ngā mihi Rohit Payal Food and Beverage Manager

Good to return

TripAdvisor rating 4.0/5

Allanh50 09/04/2021 TripAdvisor review

The best Accor hotel in New Plymouth. Thanks for the upgrade, a pleasant surprise. And the welcome drink. It certainly pays to be an Accor ALL member. We'll look forward to returning in the near future.

Kia Ora Allanh50, Thank you for the positive feedback. Team always love to welcome you back at Novotel New Plymouth hotel and show the kiwi hospitality. Thank you once again. Ngā mihi Rohit Payal Food and Beverage Manager

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