Novotel New Plymouth Taranaki 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,417 reviews

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Description

Hotel extras

  • Tesla Super Charging and Electric Vehicle Charging Onsite

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire

  • On-site gym and sauna

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 NEW PLYMOUTH
New Zealand

GPS:-39.056161, 174.087325

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Haukai Bistro and Bar

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,417 reviews

Customer review rating 5.0/5

Senol E. Business - Confirmed reviews ALL

Nice people and so clean and close to work. I love it there.

Kia Ora Senol, Thank you so much for your incredibly kind review and for your continued support of Novotel New Plymouth. It is always an absolute pleasure to welcome you back. Your friendly nature and positivity make you a delight to host, and the team genuinely enjoys looking after you during each stay. We’re so pleased to hear that you feel comfortable and at home with us while travelling for work. Knowing that the little touches - like having your room warmed for your return - help make your stay more enjoyable means a great deal to our team. Your lovely comments about reception, housekeeping, and our restaurant staff will certainly be shared with everyone. Thank you again for your thoughtful feedback and recommendation. We look forward to welcoming you back for many more comfortable stays in the future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 2.0/5

John S. Solo - Confirmed reviews ALL

Overall, my stay at Novotel New Plymouth Taranaki was good until I discovered the disgusting, stained mattress... GROSS!!! I only discovered the gross mattress just before check out. Front desk staff did not address the disgusting problem properly and, in fact, they were quite dismissive of the issue as if it's normal to have a gross, stained mattress for their guests to sleep on! Giving a rating of 4 out of 10 is generous! :(

Kia Ora John, Thank you for taking the time to share your feedback following your stay at Novotel New Plymouth Taranaki. While we are pleased to hear there were some positive aspects to your visit, we are genuinely sorry to learn of your disappointment regarding the condition of the mattress in your room and the way your concerns were handled at the time. Please accept our sincere apologies for the experience you had. Cleanliness and guest comfort are extremely important to us, and we regret that we did not meet expectations on this occasion. We also apologise that our response did not leave you feeling appropriately supported or reassured. Following your feedback, the mattress was immediately sanitised and cleaned, and the room has since been thoroughly inspected by our housekeeping team to ensure it meets our standards. We truly value guest feedback, as it allows us to review our processes and improve the experience we provide. Thank you again for bringing this matter to our attention and for your loyalty as an ALL Accor member. Nga mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Thomas M. Families - Confirmed reviews ALL

Stayed in 2 rooms with the kids. Parking and unloading was easy, a big plus having a car. Rooms were of good size and nice cosmetic articles. They offer Wheelchair access and have special rooms for people in need. Good breakfast selection, good to eat. Some items need extra order and pay. Biggest plus for us, free bicycle rental to explore the town.

Kia Ora Thomas, Thank you so much for your fantastic review and for choosing to stay with us during your family trip. We are delighted to hear that you enjoyed your stay and appreciated the convenience of our parking and unloading facilities, especially while travelling with children. It is also wonderful to know that you found the rooms spacious and comfortable, enjoyed our bathroom amenities, and valued our accessible facilities and wheelchair-friendly rooms. We are especially pleased that the complimentary bicycle rental helped make your visit even more memorable and gave your family a fun way to explore the town. Thank you as well for your comments regarding breakfast. We appreciate your feedback and are glad you enjoyed the selection overall. It was a pleasure welcoming you as an ALL Silver member, and we truly appreciate your recommendation and perfect scores for our team, accommodation, arrival experience, and departure process. We hope to have the pleasure of welcoming you and your family back again very soon. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Robert D. Friends - Confirmed reviews ALL

From the moment we arrived we felt welcomed by the exceptional professional staff. Our room was huge compared to modern standards with a fully equiped kitchen, two bathrooms and king beds. Perfect for two singles or couples or parent with two children. The resturant was excellent where we enjoyed daily breakfast and an evening meal. A bar was suitable for pre dinner drinks. The hotel was in walking distance to the centre of town with more food options, museums, art gallery, foreshore and shops.

Kia Ora Robert, Thank you so much for your wonderful review and for sharing such detailed feedback about your stay with us. We are delighted to hear that you felt welcomed from the moment you arrived and that our team’s professionalism helped make your experience so enjoyable. It’s fantastic to know you appreciated the spacious accommodation, kitchen facilities, and comfortable layout, as well as your dining experiences in our restaurant and bar. We’re also pleased that our central location allowed you to easily explore the town, waterfront, galleries, museums, and local dining options during your visit. A special thank you for recognising Jayesh Bala and the team. We truly value the importance of personalised service, and your kind words will mean a great deal to everyone. We sincerely appreciate your loyalty as an ALL Gold member and look forward to welcoming you back again for another memorable stay in the future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Sergio D. L. T. Couples - Confirmed reviews ALL

Went to stay so I could do the Pouakai walk and rest and recover after summiting Henry's peak. The team really helped us when it came time to recover.

Kia Ora Sergio, Thank you for your fantastic review and for choosing to stay with us during your Pouakai and Henry’s Peak adventure. We’re delighted to hear that you had such a positive experience and that our team could help make your recovery and relaxation after your hike as comfortable as possible. Your kind comments about our accommodation, breakfast, cleanliness, and overall service are truly appreciated. A special thank you as well for recognising Alan and Henry — we will be sure to pass along your wonderful feedback to them. They will be thrilled to know they made such a positive impact on your stay. It was our pleasure to host you, and we sincerely appreciate your loyalty as an ALL Platinum member. We look forward to welcoming you back again for another well-earned rest after your next adventure. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Other web-users rate our hotel

  • 275 reviews 8.2/10 Location
  • 608 reviews 8.7/10 Room
  • 778 reviews 9.5/10 Service
  • 10 reviews 8.8/10 WiFi
  • 321 reviews 8/10 Food
  • 275 reviews 8.6/10 Comfort
  • 227 reviews 8.9/10 Cleanliness
  • 178 reviews 8.1/10 Breakfast

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