Novotel New Plymouth Taranaki 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,485 reviews

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Description

Hotel extras

  • Tesla Super Charging and Electric Vehicle Charging Onsite

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire

  • On-site gym and sauna

Our accommodation(s)

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Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 NEW PLYMOUTH
New Zealand

GPS:-39.056161, 174.087325

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Haukai Bistro and Bar

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,485 reviews

Customer review rating 4.5/5

Junichi O. Business - Confirmed reviews ALL

Short stay. But I slept very well

Kia Ora Junichi, Thank you for taking the time to share your feedback following your recent business stay with us. We’re pleased to hear that you found your accommodation comfortable and clean, and that our team made a positive impression during your visit. Your kind rating of our staff is greatly appreciated and will be shared with the team. We also value your constructive feedback regarding the WiFi connection speed. Please accept our apologies for any inconvenience this may have caused during your stay. We understand how important a fast and reliable connection is, especially for business travelers, and we are currently reviewing ways to improve this aspect of our service. Your comments across all areas, including check-in, breakfast, and overall experience, are very helpful as we continue working to enhance our guest experience. We truly appreciate you choosing to stay with us and hope to have the opportunity to welcome you back again in the future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

Aimee T. Families - Confirmed reviews ALL

Fantastic

Kia Ora Aimee, Thank you for your wonderful feedback. We’re thrilled to hear that you had a fantastic stay with us and that Justin provided exceptional service—he will be delighted to know his efforts were appreciated. It’s great to know that you enjoyed your accommodation, our team, and the overall experience. Your comments are valuable, and we will continue striving to make every stay even better. We look forward to welcoming you and your family back on your next visit. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Kellie M. Business - Confirmed reviews ALL

Great stay with wonderful and very helpful staff.

Kia Ora Kellie, Thank you for sharing your wonderful feedback. We’re delighted to hear that you had a great stay and that our team, especially Alana in Events and Ralph at the Front Office, made such a positive impact with their friendliness and helpfulness. We will be sure to pass along your kind words to them. We appreciate your comments regarding the room lighting and breakfast selection, and we will take your feedback into consideration as we continue to enhance our guest experience. It was a pleasure having you with us, and we look forward to welcoming you back on your next visit. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Nikoletta T. Solo - Confirmed reviews ALL

I enjoyed my stay a lot! The service from everyone was great. I appreciated the staff (sorry didn’t get his name ) that called me to let me know my room was ready and happy I was able to check in before 2pm as well. The room was nice and spacious and I loved that the minibar was complimentary as well. Everything was awesome and I will definitely be back to stay here if I’m ever in New Plymouth again!

Kia Ora Nikoletta, Thank you so much for your glowing feedback and for being a valued ALL Accor Platinum member. We’re thrilled to hear that you enjoyed your stay and that our team made such a positive impression, especially the staff member who assisted with your early check-in. We’ll be sure to pass along your kind words—he will be delighted to know his efforts were appreciated. It’s fantastic to hear that you enjoyed your spacious room and the complimentary minibar, and that everything contributed to an overall awesome experience. We also appreciate your comments about breakfast and will take them into consideration as we continue to enhance our offerings. We look forward to welcoming you back to New Plymouth on your next visit! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 3.0/5

David H. Friends - Confirmed reviews ALL

Beside not getting the room type I booked without being charged extra at the location, I did not receive the breakfast credits which were indicated on my corporate rate (both of which I did receive at the Rotorua location).

Kia Ora David, Thank you for taking the time to share your feedback following your stay at Novotel New Plymouth Taranaki. I’m very sorry to hear about the issues you experienced with your booking, particularly regarding the room type and the additional charge. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been. Please be assured your comments have been shared with our team. We also regret that your arrival experience and recognition as an ALL member did not meet expectations. Providing a seamless check-in and acknowledging our loyal members is very important to us, and your feedback highlights areas we need to strengthen. I do appreciate your positive notes on cleanliness and WiFi, as well as your broader feedback on sustainability and our team. Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide a much smoother and more consistent experience. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Other web-users rate our hotel

  • 281 reviews 8.3/10 Location
  • 600 reviews 8.6/10 Room
  • 810 reviews 9.5/10 Service
  • 14 reviews 8.2/10 WiFi
  • 342 reviews 8/10 Food
  • 224 reviews 8.9/10 Cleanliness
  • 169 reviews 8.1/10 Breakfast
  • 168 reviews 9.1/10 Vibe

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