Novotel New Plymouth Taranaki 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,457 reviews

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Description

Hotel extras

  • Tesla Super Charging and Electric Vehicle Charging Onsite

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire

  • On-site gym and sauna

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 NEW PLYMOUTH
New Zealand

GPS:-39.056161, 174.087325

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Haukai Bistro and Bar

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,457 reviews

Customer review rating 4.0/5

Lee B. Business - Confirmed reviews ALL

Another visit and stay at the Novotel New Plymouth. Greeted nicely and noticed details were missing from booking. Front desk quickly remedied, turned down room upgrade as I prefer the rear king studios for the quietness. Offered a fruit bowl which was a nice touch.

Kia Ora Lee, Thank you for choosing Novotel New Plymouth once again and for taking the time to share your feedback with us. We truly appreciate your continued loyalty as a valued ALL Accor Gold member. It’s wonderful to hear that you enjoyed another comfortable and quiet stay, and that our team was able to promptly resolve the missing booking details on arrival. We’re also pleased you appreciated the fruit bowl — a small gesture to show our appreciation for your loyalty. It’s great to know the rear king studios continue to provide the peaceful environment you prefer for your business trips. We value your ratings across your stay and note that while cleanliness and service met expectations, there may have been aspects of the accommodation that fell short of being exceptional. Should you wish to share any further details, we would genuinely welcome the opportunity to improve your experience even further. Thank you again for your continued support. We look forward to welcoming you back to Novotel New Plymouth for another relaxing and seamless stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.0/5

Frances E. Families - Confirmed reviews ALL

Helpful cordial staff, great amenities, wanted access to another floor where friends were but was unable to visit unless they gave us access first, annoyed us all as we are friendly enough to just drop in. Otherwise a good place to overnight

Kia Ora Frances, Thank you for sharing your feedback following your recent family stay at Novotel New Plymouth. We truly appreciate you taking the time to provide such detailed comments. We’re delighted to hear you found the hotel well maintained and that our team delivered helpful and cordial service throughout your stay. Your thoughtful comment about recognising the entire team — from housekeeping to maintenance and reception — is especially appreciated. It truly reflects the collaborative spirit we strive for. We also understand your frustration regarding access to other guest room levels. Our restricted floor access is an important security measure designed to ensure the safety and privacy of all our guests. While we appreciate this may have felt inconvenient when wanting to visit friends, the system allows registered guests to provide lift access for their visitors, helping us maintain a secure environment for everyone staying with us. We appreciate your understanding in this regard. Thank you as well for your comments about the room environment. We understand that if you are used to open, outdoor spaces, a hotel setting can feel quite enclosed. Your feedback regarding the background hum from in-room systems has been noted, and we will have our maintenance team review this to ensure everything is operating as quietly as possible. We also appreciate your preference for fresh air, and our team is always happy to discuss room options that may better suit your comfort needs on future stays. It’s wonderful to see your high ratings for check-in, cleanliness, booking experience, and check-out, along with your 9/10 likelihood to recommend us. As a valued ALL Accor Classic member, your support means a great deal to us. We hope to welcome you back again soon for another enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Eric M. T. Solo - Confirmed reviews ALL

Service and accessibility was top class. Only criticism was that the rooms were somewhat claustrophobic: barred shuttered window and somewhat reduced air movement

Kia Ora Eric, Thank you for your fantastic 10/10 review and for choosing to book with us via all.com. We’re delighted you enjoyed our superb location, comfortable beds, and the high level of service and accessibility provided by the team. Your kind words mean a great deal, and I will gladly share them with everyone. We also appreciate your constructive feedback regarding the room layout and air movement. While we’re pleased cleanliness and overall service met your expectations, we understand how room atmosphere and natural airflow can impact comfort. Your comments are noted as we continue looking at ways to enhance the guest experience. Thank you again for your recommendation and loyalty. We look forward to welcoming you back for another excellent stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 3.5/5

Peter C. Couples - Confirmed reviews ALL

3 night stay - room was not cleaned on 1 day despite request actioned at 10.00am. At 3pm they said last room was done - I said that is ok but no room points credit for no clean.

Kia Ora Peter, Thank you for sharing your feedback following your recent Valentine’s stay. I sincerely apologise that your room was not serviced despite your morning request, and for the used items left in the hallway overnight. This is not the standard we aim to deliver. I also regret any disappointment regarding the rates and room service experience. Your comments have been shared with the team, and we truly value your loyalty as an ALL Gold member. We hope to welcome you back and provide a much smoother stay next time. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

Timo A. Couples - Confirmed reviews ALL

good location, great team at the reception, very good parking option, nice restaurant, nice room

Kia Ora Timo, Thank you for your fantastic 9/10 review following your recent stay at Novotel. We are truly delighted to read your comments about our friendly reception team, convenient parking, restaurant, and your clean and comfortable room. Your special mention of the reception team is greatly appreciated, and I will be sure to share your kind words with them. It’s also wonderful to know you enjoyed a smooth booking experience on all.com and that every stage of your stay—from arrival to departure—met your expectations. Thank you for your loyalty as an ALL Platinum member and for your 10/10 recommendation. We look forward to welcoming you back again soon. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Other web-users rate our hotel

  • 273 reviews 8.5/10 Location
  • 594 reviews 8.7/10 Room
  • 795 reviews 9.6/10 Service
  • 13 reviews 8.1/10 WiFi
  • 332 reviews 8/10 Food
  • 220 reviews 9.1/10 Cleanliness
  • 167 reviews 9.2/10 Vibe
  • 164 reviews 8/10 Breakfast

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