Novotel New Plymouth Taranaki Hotel 4.5 stars

Customer review rating 4.6/5 4,669 reviews

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Novotel New Plymouth Taranaki
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Hotel extras

  • New Plymouth's newest hotel, rated 4.5 stars, city location.

  • 85 stylishly appointed rooms and apartments

  • Complimentary high speed WIFI, parking, bikes, gym & sauna

  • Floor to ceiling windows for natural lighting

  • Governors serving regional cuisine featuring local produce

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEW PLYMOUTHPaying
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312
new plymouth
new zealand

Tel: +6467699579

Fax: (+64)6/7699072

Check-in from 14h00

Check out up to 11h00

  • By plane

    NEW PLYMOUTH At 11km / 7 miles - Shuttle paying

GPS :-39.056161, 174.087325

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Studio Room with one King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with one King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with two Queen Beds.

Accessible room
  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with one King Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

GOVERNORS EATERY + BAR

Type of cuisine: Regional

Governors Eatery and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOVERNORS BAR

Non contractual photo

With its large, street facing windows, the bar is the ideal place to unwind or conduct an informal business meeting over an espresso. Open daily with a wide selection of tantalising snacks and an international selection of beer, wine and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 200

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel New Plymouth Taranaki

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,669 reviews

tripadvisor

TripAdvisor Rating 4.5/5

408 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fantastic

Customer review rating 4.6/5

Ray A. M. B. Couples - 23/09/2020 Confirmed reviews ALL

The service was exceptional. This was from every aspect. The hotel manager even grabbed a bike pump for us, as he arrived to work and we were about to take a couple of the hotels bike out for ride along the coastal walkway. The hotel is close to the walkway and the city centre. Rooms were clean and smart. Definitely will be staying agiain

Working trip with wife and great stay

Customer review rating 4.6/5

Peter M. Business - 23/09/2020 Confirmed reviews ALL

Good stay and my wife really liked the amenities and room coupled with the restaurant and bar on site ☺️

Well located

Customer review rating 4.6/5

Jacko V. ,. W. S. S. 1. Couples - 23/09/2020 Confirmed reviews ALL

Hi there , we had a terrible experience the first night with a woman rugby team on the other side off the hallway ! They where yelling and talking till 3 O’clock in the morning with doors slamming and started at 6 O’clock again so we had only 3 hours sleep and woke up with a headache! WE put a complain in for a refund that night but that felt on deaf ears ! SO IF YOU READ THIS I STILL WANT A REFUND FOR THAT NIGHT SEPT 19 , that is not good enough ! The other 2 night where nice and peaceful, rgds Jacko V. !

Great service, Great kai

Customer review rating 4.6/5

Hemi S. Couples - 22/09/2020 Confirmed reviews ALL

Staff went out of their way to make our stay a great experience. Special touches upon our arrival in the rooms was fantastic and much appreciated. A credit to management and his team

Kia Ora Hemi, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I'm pleased to hear you enjoyed all our facilities & our team made such a positive impact during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. I hope you have enjoyed the delicious meals and bubbles at our Governors Bar & Eatery. Thank you again for sharing your experience Hemi and we look forward to welcoming you back to our hotel in the near future. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Great service

Customer review rating 4.6/5

John C. Couples - 22/09/2020 Confirmed reviews ALL

Very satisfied room was exellent staff very helpful

Kia Ora John, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I'm pleased to hear you enjoyed all our facilities & our team made such a positive impact during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience John and we look forward to welcoming you back to our hotel in the near future. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Great staycation at Novotel New Plymouth

Customer review rating 4.6/5

Em Couples - 22/09/2020 Confirmed reviews ALL

Usually we are overseas during Aug-Sept but as this isn't an option due to Covid we decided to have a staycation in our hometown instead. Due to the attention to detail and accommodating of our requests that Jayesh and the team at Novotel, Taranaki provided our staycation we thoroughly enjoyed our weekend.

Kia Ora Emere, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki . It is always a pleasure having you stay with us and we hope to continue the trend for stays to come. I hope you have enjoyed Governor's special Aged Beef Fillet and Bread Butter pudding while dinning with us. Thank you again for sharing your experience Emere, and we look forward to welcoming you on your next stay. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Nice and comfortable

Customer review rating 4.6/5

Anonymous Couples - 22/09/2020 Confirmed reviews ALL

Front reception were really friendly and helpful. Room was comfortable. Shower was amazing. Meal in the restaurant was nice but not sensationable.

Stay was ok meals to small

Customer review rating 4.6/5

Anonymous Business - 22/09/2020 Confirmed reviews ALL

Friendly courteous staff

Kia Ora Colin, Thank you for taking the time to tell us about your experience at the Novotel New Plymouth Taranaki. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you Colin for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Nice hotel, average service.

Customer review rating 4.6/5

Josh Business - 22/09/2020 Confirmed reviews ALL

Hotel was new, clean and nicely presented. Hayley on reception did a great job of check in. "Service Manager" at bar was rude, ignored me standing at the bar, interrogated a staff member while I was standing there waiting which was inappropriate and unprofessional. Departure morning, house keeping at 8.30am pretty much had the hall way blocked with trollies and empty linen bags strewn across the floor. I have to step over bags to get past. Looked very average.

Kia Ora Josh, Thank you for taking the time to tell us about your experience at the Novotel New Plymouth Taranaki. I am sorry that your experience did not meet our usual service expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If possible, could you perhaps send me some more information about what exactly happened and was said by the service manager and what date you visited the restaurant, so we can follow up accordingly. It is also disappointing to hear the hallway was a little untidy, I will pass this onto the house keeping supervisor, so she can address it with her team. I look forward to hearing from you Josh. Kind Regards, Sarah Toon Marketing / F&B Manager Phone : +6… fb…

Good location, good venue for a birthday,

Customer review rating 4.6/5

Dana W. Families - 21/09/2020 Confirmed reviews ALL

Easy to find, good rooms only thing I didn't like was I had to use the sink in the bathroom to full up the kettle, wash out my babies bottle, but on the plus side I loved loved the shower .

Kia Ora Dana, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the inconvenience caused due to less options in the room, however we have other room categories available with lot more features. When you will be making the reservation next time, please contact me for the best suitable options for you. Thank you again for sharing your experience Dana, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…
Customer review rating 4.6/5

Anonymous Business - 21/09/2020 Confirmed reviews ALL

Excellent around really. Hard to fault

Kia Ora Paul, We very much appreciate your comments regarding your stay at our hotel and I'm pleased to hear our staff made such a positive impact for you. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. We look forward to welcoming you back to our hotel in the future. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Had a great stay

Customer review rating 4.6/5

Navreen Business - 21/09/2020 Confirmed reviews ALL

Was great, the lady at reception was amazing. She helped us alot. Even got tooth paste delivered to our room. :)

Kia Ora Navreen, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I'm pleased to hear you enjoyed all our facilities & our team made such a positive impact during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience Navreen, and we look forward to welcoming you back to our hotel in the near future. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Great location

Customer review rating 4.6/5

Nanna-rae Families - 20/09/2020 Confirmed reviews ALL

My mum and I had a great 4 night stay in your hotel. The staff were friendly and helpful, the room was spacious and clean, the food was awesome, the carparking was easy and the location was perfect.

Kia Ora Raewyn, We very much appreciate your comments regarding your stay at our hotel and I'm pleased to hear our staff made such a positive impact for you. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. We look forward to welcoming you back to our hotel in the future. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Quality accommodation

Customer review rating 4.6/5

Dave Business - 20/09/2020 Confirmed reviews ALL

Nice clean rooms. Unfortunately the A/C system had broken down but a small heater and xtra blankets were provided. Overall happy with the experience

Kia Ora David, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is great to see you enjoyed your stay overall. Thank you for your feedback regarding the air conditioning, we certainly have upgraded all the air cons of entire hotel and we would be delighted to welcome you again to enhance your experience. Thank you again for sharing your experience David, and we hope your next visit will be pleasant. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Very nice stay

Customer review rating 4.6/5

Nigel H. Couples - 20/09/2020 Confirmed reviews ALL

All round good hotel, clean and comfortable. Excellent Breakfast. One thing would prefer to be told of 2% credit card surcharge before it is added to the bill.

Kia Ora Nigel, We very much appreciate your comments regarding your stay at our hotel and the time you have taken to provide us with constructive feedback - We certainly value your feedback and will make sure to review it with our team to enhance the experience. We have installed information about 2% surcharge on the credit card at our reception pods as well to avoid any inconvenience to our guests. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. We look forward to welcoming you back to the hotel in the future. Sincerely, Trishank Datta Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Below par experience

Customer review rating 4.6/5

Tracey Solo - 19/09/2020 Confirmed reviews ALL

Air conditioning was not working, check out went array

Kia Ora Tracey, Thank you for taking the time to tell us about your experience with us here at the Novotel New Plymouth Taranaki. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have certainly had quite a challenging few weeks at the hotel with regards to our air-conditioning and we have had our contractors engaged to resolve it, nevertheless I do apologize for the inconvenience. I also looked into why your stay was charged for the amount that was meant to be used as points to be redeemed as it was apparent on the reservation and found that it was due to one of our new duty managers undergoing training on the morning of the 11th. I have informed him about the mishap and will be certain it doesn't happen again. I do appreciate your sharing your concerns Tracey as we are constantly trying to better our service and every feedback brings us a step closer. I have also seen that you will be staying with us in November and I look forward to welcoming you back to the hotel. Sincerely, Vaughn D'Souza Front Office Manager Novotel New Plymouth Phone: +6… Email: fo…

Perfect place to relax

Customer review rating 4.6/5

Nanu D. Couples - 19/09/2020 Confirmed reviews ALL

I had left my comments with Reception, There were a couple of things I wasn’t happy. Shame as rest of the staff were 100% But never heard from anyone... ..................................

Kia Ora Nanu, Thank you for taking the time to tell us about your experience at the Novotel New Plymouth Taranaki. We are glad to see you did enjoy your stay overall and our staff too great care of you during your stay. I am sorry that some of your experience did let the hotel down on this occasion, please allow me to express my sincerest apologies. I have followed up with your comment card, again our sincerest apologies that nobody has been in touch about this. It is disappointing to hear your glassware and cups were not up to our usual cleaned standards, I have passed this onto the housekeeping manager to follow up further. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Sarah Toon Marketing / F&B Manager Phone : +6… fb…

Comfortable room. Good location.

Customer review rating 4.6/5

Drew Couples - 17/09/2020 Confirmed reviews ALL

Nice clean place. I was surprised that the room didn't have much information about facilities the hotel had. A site map would be good in the room and how to use the TV channels. But staff were friendly and good. Under covid we found that in the resturant the staff would wipe the tables down but as the first contact in the resturant is to pull your chair out, no cleaing of the top of the chair is taken out.

Kia Ora Drew, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is great to hear your enjoyed your stay overall. We are currently in the process of printing new compendiums for the rooms, the last ones we had in there were unfortunately outdated. These should not be too far away from being put back into the rooms, we do apologise if this caused any inconvenience during your stay. In regards to the cleaning of the back of the chairs, I have passed this onto the team as we are continuously trying to keep on top of all health, hygiene and safety requirements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Sarah Toon Marketing / F&B Manager Phone : +6… fb…

NICE Room's Comfortable Beds

Customer review rating 4.6/5

Sheree &. L. H. Couples - 16/09/2020 Confirmed reviews ALL

Staff very friendly and polite, breakfast was awesome, staff really proactive. Only downside was the extractor fans noisy night. Lovely relaxing stay. Thank you.

Kia Ora Leon, We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive such positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all. We are sorry if the noise of the extractor fan affected the quality of your stay, I have passed this feedback onto our maintenance team to look into this further. Thank you again for sharing your experience, we hope if you are ever travelling to the region again, we can welcome you back to the hotel. Kind Regards, Sarah Toon Marketing / F&B Manager Phone : +6… fb…

Very friendly team

Customer review rating 4.6/5

Anne M. Business - 16/09/2020 Confirmed reviews ALL

Home away from home. Everyone is so friendly. Hotel very clean

Kia Ora Anne, Thank you for taking the time to review our hotel. We are so glad to hear you had a great stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Sarah Toon Marketing / F&B Manager Phone : +6… fb…

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