Novotel New Plymouth Taranaki 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,446 reviews

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Novotel New Plymouth Taranaki - Image 1
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Cnr Of Hobson And Leach Streets, 4312 NEW PLYMOUTH, New Zealand

Description

Hotel extras

  • Tesla Super Charging and Electric Vehicle Charging Onsite

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire

  • On-site gym and sauna

Our accommodation(s)

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Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 NEW PLYMOUTH
New Zealand

GPS:-39.056161, 174.087325

Telephone
Fax +64 6 769 9072

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Haukai Bistro and Bar

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,446 reviews

TripAdvisor Rating  4.4/5  506 reviews

Customer review rating 2.5/5

Nicola B. Families - Confirmed reviews ALL

Easy check in and out, the front of desk staff were lovely but was just things within the room not up to standards. Upon arrival, there was previous cards left behind of the review of their stay placed on our bed which included their information and half drunk milk in the fridge, then upon showing this to reception I wanted to check that the room had in fact been fully cleaned and they said it had been cleaned as a "check out" rather than a refresh. Later on we went to shower our children that night and the body wash in the shower was completely empty resulting in us having to use shampoo as body wash. We told them this later that night as we were then going out to see the festival of lights and asked for more soap to be placed in the shower, this was then placed on the bathroom bench and not replaced in the actual shower. About midnight when we got back ready to jump into bed, we had settled our kids asleep and then went to get into the bed ourselves and upon turning it down, there was evidence of food or something being eaten in the bed as there was orange food stains evident around the top of the sheets that would of normally been against a body. This made us feel like we were sleeping in a bed that someone else had previous been slept in which felt disgusting but nothing we could do at midnight with our two young kids already asleep!! We have never had a bad experience before with the Novotel and have booked multiple times with them including this exact location but after this and despite having a rating of 4.5 stars, we have been put off considering we had spent over $250 and will no longer be wanting to stay there in this location which is a true disappoint.

Kia Ora Nicola, Thank you for taking the time to share such detailed feedback about your recent family stay with us. While we truly appreciate your kind comments regarding our front desk team, I am genuinely sorry that the condition of your room fell so far short of the standards you rightly expect from Novotel. What you have described is completely unacceptable. The presence of previous guests’ personal items, half-used consumables in the fridge, empty amenities, and most concerning, soiled bedding, clearly indicates a failure in our housekeeping processes. Please accept our sincere apologies for the discomfort, inconvenience, and distress this caused you and your family—particularly late at night when options to resolve the situation were understandably limited. I am especially disappointed to read that, despite raising concerns promptly, the issues were not fully rectified in a way that restored your confidence or comfort. This is not reflective of the experience we aim to deliver, nor the standards we hold ourselves to, particularly for families staying with us. Please be assured that your feedback has been escalated to our housekeeping leadership team and hotel management. A full review of cleaning procedures, room inspections, and internal communication has been undertaken to ensure this does not happen again. Guest privacy, hygiene, and cleanliness are non-negotiable priorities, and we take this matter very seriously. It is deeply regrettable that this experience has impacted your perception of this location, especially given your previous positive stays with Novotel. While I understand your disappointment, we would truly value the opportunity to restore your confidence in our hotel and our brand. Should you be willing, I invite you to contact us directly so we may discuss your stay further and offer a meaningful gesture of goodwill. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

Peter W. Couples - Confirmed reviews ALL

We were welcomed at reception by a friendly staff member and our room was well appointed, quiet and comfortable with well stocked tea, coffee and mini-bar. We had a delicious breakfast in the hotel restaurant - the buffet had a good variety of fresh fruit, cereals and hot food. The hotel is well located and within a short walk of the main street, shops and cafes. Checkout was quick and friendly. Overall we had a lovely stay, many thanks Novotel and all the team!

Kia Ora Peter, Thank you very much for taking the time to share such a thoughtful and positive review of your recent stay with us. We are delighted to hear that you enjoyed a friendly, comfortable experience and that our team made you feel welcome from the moment you arrived. It is wonderful to know that you found your room quiet and well appointed, enjoyed the breakfast selection, and appreciated our convenient location close to shops, cafés, and the main street. Your kind comments about our reception, restaurant, and checkout experience will be shared with the team, as they are always encouraged by feedback like yours. We would also like to thank you for your loyalty as an ALL – Accor Live Limitless Platinum member. Your continued support and recommendation of our hotel truly mean a great deal to us. We hope to have the pleasure of welcoming you back again for another enjoyable stay in the near future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

David T. Couples - Confirmed reviews ALL

We were pleasantly surprised

Kia Ora David, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you were pleasantly surprised and that you enjoyed a comfortable experience overall. It is wonderful to know that your accommodation and cleanliness exceeded your expectations, and that our team, WiFi, and check-in and departure processes all contributed positively to your stay. Your high likelihood to recommend our hotel is sincerely appreciated. Thank you as well for your comments regarding the ALL Accor App. We value this feedback, as it helps inform ongoing improvements to the booking experience. We also appreciate your thoughts on our sustainability efforts as we continue working toward even better outcomes in this area. As an ALL – Accor Live Limitless Gold member, your loyalty is important to us, and we truly appreciate your continued support. We hope to welcome you back again soon for another enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth

Customer review rating 4.5/5

Aanchal A. Families - Confirmed reviews ALL

Sahil at the front desk was very helpful.

Kia Ora Anachal, Thank you for sharing your feedback following your recent family stay with us. We are delighted to hear that you enjoyed our convenient location and that your overall experience was a positive one. A special thank you for recognising one of the Front Office Duty Managers at the front desk. Your kind words about his helpfulness will certainly be shared with him and the team—recognition like this means a great deal and reflects the level of service we strive to provide. We are pleased to know that your arrival, check-out, cleanliness, WiFi, and interactions with our team met your expectations. We also appreciate your comments regarding the accommodation, as guest feedback helps us identify opportunities to further enhance our offering. Thank you for your loyalty as an ALL – Accor Live Limitless Classic member and for your strong recommendation of our hotel. We hope to welcome you and your family back again in the near future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

Ronald T. Families - Confirmed reviews ALL

Was impressed with the politeness and helpfulness of staff, whom also took the initiative to introduce me to the events going on in the city and suggested when best to visit them. Hotel was clean and presentable.

Kia Ora Ronald, Thank you for taking the time to share your feedback and for rating your stay so highly. We are delighted to hear that you enjoyed your visit and that our team made such a positive impression with their politeness, helpfulness, and local recommendations. It’s always wonderful when our staff can enhance a guest’s experience by sharing tips about the city and events. We’re pleased that you found the hotel clean, presentable, and that your accommodation, check-in, and WiFi met your expectations. Your comments about the ALL App booking experience and breakfast are also appreciated. As a valued ALL Platinum member, your recommendation means a great deal to us. We look forward to welcoming you and your family back for another enjoyable stay in the future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

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Other web-users rate our hotel

  • 269 reviews 8.4/10 Location
  • 588 reviews 8.8/10 Room
  • 782 reviews 9.6/10 Service
  • 13 reviews 8.5/10 WiFi
  • 338 reviews 7.9/10 Food
  • 221 reviews 9.2/10 Cleanliness
  • 170 reviews 9.1/10 Vibe
  • 166 reviews 7.3/10 Breakfast

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