Kia Ora Philip, Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We’re delighted to hear that you received a great and friendly welcome, and that our team was able to assist with fresh milk for your in-room refreshments. It’s also wonderful to know you enjoyed the shower and found your accommodation clean and comfortable. We’re especially pleased to let you know that Alan was the team member who assisted you with your arrival and check-in. We will be sure to share your kind recognition with him. We truly appreciate your loyalty as an Accor Classic member and your recommendation. We look forward to welcoming you back on your next visit. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Aimee, Thank you for your fantastic 100/100 rating and for sharing such wonderful feedback. We’re delighted to hear that you enjoyed our great location and facilities, as well as the friendly service from our team and your dining experience in our restaurant. It’s especially pleasing to know that every aspect of your stay, from arrival and accommodation to cleanliness, breakfast and departure, met your expectations. We’re thrilled you would recommend us to your family and hope to welcome you all back again for another enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Moses, Thank you for taking the time to share your wonderful feedback and for your excellent 90/100 rating. We are delighted to hear that you enjoyed a comfortable stay and found your room clean and tidy. It is especially lovely to know that the welcome treats and card added a personal touch to your arrival. Your kind words about our team mean a great deal. Hearing that everyone was friendly and proactive is exactly the experience we hope to provide, and we will be sure to share your feedback with the whole team. We are also pleased that you found your ALL Accor booking experience easy and enjoyed our breakfast selection. Thank you for your continued loyalty as an ALL Accor Gold member and for giving us a 10/10 recommendation. We look forward to welcoming you back on your next business trip. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Bruce, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you found your room comfortable, clean and tidy, and that you enjoyed the food and service from our evening restaurant team. It’s wonderful to know that their service made a positive impression during your stay. We are, however, sorry to hear that your experience with our breakfast team did not meet the welcoming standard we strive to provide. We appreciate you bringing this to our attention, and your comments will be shared with the team as an opportunity to reinforce the importance of a warm and friendly welcome to every guest, particularly our valued Accor members. We also appreciate your feedback regarding having to log in each time you use the Accor app. While this is outside our direct control, we understand how frustrating this can be and will ensure your feedback is noted. Thank you again for your loyalty as an Accor Platinum member and for recommending us with an 8/10 rating. We hope to have the pleasure of welcoming you back and providing an even better experience next time. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora John, Thank you for taking the time to share your wonderful feedback and for rating your experience 100/100. We are delighted to hear that you enjoyed your stay and found our team to be friendly and efficient. It is fantastic to know that you were comfortable in your room and that our breakfast was a highlight of your visit. Your kind comments are a great encouragement to the entire team. We also appreciate your loyalty as an Accor member and are pleased that your booking experience through the ALL App was easy and convenient. Thank you for recommending us, and we look forward to welcoming you and your partner back for another comfortable and enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Jean, Thank you for your fantastic review and for sharing such detailed feedback following your family stay with us. We are delighted to hear that you enjoyed our spacious two-bedroom apartment and found it clean, quiet and comfortable, with the amenities adding to your experience. We are especially pleased that our team made such a positive impression. Your kind recognition of Alan and Tara from Reception and Rebecca from Housekeeping is greatly appreciated, and we will be sure to share your wonderful comments with them. We are also glad our team could assist promptly with your parking and cot enquiries before your arrival. It is lovely to hear that you enjoyed your meals in our restaurant, and we appreciate your feedback regarding the parking allocation. Your suggestion around the number of Tesla charging spaces has been noted and will be shared with the relevant team for consideration. Thank you once again for your 10/10 recommendation and for choosing to stay with us as an Accor Gold member. We hope to have the pleasure of welcoming you and your family back again in the future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Linda, Thank you for your fantastic 100/100 rating and for sharing your feedback with us. We are delighted to hear that you had such a comfortable and enjoyable two-week stay. It is wonderful to know that you found your stay warm and comfortable, and that our teams across the different departments made you feel welcome and well looked after. We truly appreciate your kind words and your 10/10 recommendation. We hope to have the pleasure of welcoming you back again on your next business trip. Thank you for choosing to stay with us! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Cherryl, Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to hear that you enjoyed our convenient location, beautiful accommodation, and the welcoming atmosphere created by our team. Your lovely title, “Little bit of luxe,” is especially appreciated, and we are pleased that your stay provided that touch of luxury. We also appreciate your ratings and recommendation. Your feedback regarding our team is valuable, and we will continue to focus on delivering consistently attentive and personable service throughout every stage of our guests’ stays. Thank you for choosing to stay with us and for your loyalty as an Accor member. We look forward to welcoming you back for another enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Mike, Thank you for taking the time to share such wonderful feedback following your recent stay with us. It is fantastic to hear that you continue to enjoy staying with us and that our team consistently makes you feel welcomed and valued. We are especially pleased to know that our Front Office team made a positive impression and recognised your Platinum Accor status. Your kind words will certainly be shared with the team as encouragement to continue delivering the warm and personalised service our guests deserve. We are also delighted to see your 100/100 ratings across your arrival, accommodation, team and departure, as well as your 10/10 recommendation. It is wonderful to know that we remain your hotel of choice for your business travels. Thank you once again for your loyalty to Accor and for choosing to stay with us. We look forward to welcoming you back again soon and making your next stay just as enjoyable. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Max, Thank you for taking the time to share your detailed feedback with us. We sincerely appreciate your comments and the constructive suggestion regarding the windows in your room. We completely understand your disappointment at discovering that the windows were blocked and appreciate your understanding of the privacy requirements of the neighbouring properties. We agree that guests should have clear expectations when selecting their accommodation, and your suggestion regarding clearer information on our website is certainly valuable. We will review how this room feature is communicated to help ensure future guests are better informed when making their room selection. It is pleasing to see that you were very satisfied with the cleanliness of the hotel and the service provided by our team, as well as your arrival and departure experiences. We will also take note of your feedback regarding the breakfast selection as we continue to look for ways to improve. Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you again and provide a more comfortable and transparent experience. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Craig, Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you found the check-in process easy, enjoyed your room, and appreciated our convenient location. It is also encouraging to see that the cleanliness of the hotel met your expectations. We appreciate your overall rating and your comments regarding our team, arrival, accommodation, and departure. Your feedback is valuable to us and helps us identify opportunities to further improve the guest experience. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit and providing an even more enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Jhay C., Thank you for your fantastic 100/100 review. We are delighted to hear that you and your family had such a comfortable and enjoyable stay with us. It is wonderful to know that you found your room spacious and that our team was responsive and accommodating to your needs throughout your stay. Your kind comments about our staff are greatly appreciated, and we will certainly share your feedback with the wider team. We are also pleased to hear that you had a positive experience booking through the Accor ALL App and found it convenient and easy to use. Thank you for your suggestion regarding the shower area. We appreciate you taking the time to share this feedback, and we will pass it on to our management team for consideration. Thank you once again for choosing to stay with us and for recommending us so highly. We look forward to welcoming you and your family back again in the future. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Nigel, Thank you for your wonderful 100/100 review and for continuing to choose to stay with us. It is always a pleasure to welcome you back, and we are delighted to hear that you consistently enjoy a comfortable stay with great service. We are especially pleased that you appreciate our comfortable beds, good food, and friendly team. Your kind words about all of our staff being welcoming and friendly are greatly appreciated and will be shared with the team. We are also glad that our team could assist you with redeeming your Accor points before they expired. We understand how important it is to make the most of your loyalty benefits and appreciate you highlighting this experience. Thank you again for your continued loyalty as a Gold member and for recommending us so highly. We look forward to welcoming you back again soon for another enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Bipin, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, found your room warm and tidy, and had a comfortable stay. It is also wonderful to know that our team made you feel welcome, particularly Kabina, who took special care of you and your family during breakfast. We will be sure to pass on your kind recognition to her. We sincerely apologise for the issue you experienced with the toilet. While we are pleased that the problem was resolved, we are disappointed that you had to attend to this yourself. This does not reflect the standards of cleanliness we aim to provide, and we will address this with our housekeeping team to help ensure it does not happen again. Thank you again for your positive comments and for recommending us. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back for another comfortable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Matt, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations, particularly in relation to the bathroom and parking. We understand your frustration regarding the shower and the amount of water entering the rest of the bathroom. While not all of our guest bathrooms and showers have the same layout or configuration, we appreciate you bringing your experience to our attention. Your feedback regarding enclosing the shower is valuable, and we will ensure it is shared with the relevant team for consideration. We would also like to clarify our onsite parking options. We offer both paid and complimentary parking. Our paid parking option is reserved and guaranteed, while complimentary parking is available on a first-come, first-served basis and cannot be reserved. We appreciate that the distinction may not have been clear during your stay, and we will review how this information is communicated to our guests. We are pleased that the cleanliness of the hotel was rated positively, and we also appreciate your feedback regarding our team, check-in and departure experiences. We are sorry that the overall experience fell short of what you expected, and we value your comments as an opportunity to improve. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide a more comfortable and positive experience. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora John, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a good stay and that our check-in team made you feel welcome on arrival. We appreciate your ratings and comments, and will continue working to ensure every aspect of the guest experience meets a high standard. We hope to have the pleasure of welcoming you back on your next business trip. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Robyn, Thank you for your fantastic feedback and for choosing Novotel for your staycation. We’re delighted to hear you had a lovely stay and enjoyed catching up with friends over dinner at Haukai. It’s wonderful to see your perfect scores across your stay, and we truly appreciate your continued loyalty as a Gold Accor member. We look forward to welcoming you back for another relaxing staycation soon! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Kelly, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay, from the warm welcome at reception and clean surroundings to the comfortable bed and delicious breakfast. It’s fantastic to know you had such a positive experience and would definitely stay with us again. We truly appreciate your kind words and look forward to welcoming you back for another perfect stay! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Joanna, Thank you for your wonderful feedback and for your continued loyalty to Novotel. We’re delighted to hear that our friendly and welcoming team, comfortable rooms, and thoughtful touches make you feel truly valued as a returning guest. It’s always a pleasure to look after you, and we greatly appreciate your kind words and perfect scores. We look forward to welcoming you back for another enjoyable stay soon! Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki