Novotel New Plymouth Taranaki 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,389 reviews

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Novotel New Plymouth Taranaki - Image 1
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Cnr Of Hobson And Leach Streets, 4312 NEW PLYMOUTH, New Zealand

Description

Hotel extras

  • Tesla Super Charging and Electric Vehicle Charging Onsite

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire

  • On-site gym and sauna

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with One King Bed

Photo out of - Superior Room with One King Bed

Stylishly appointed modern rooms with floor to ceiling windows for natural light, work desk with complimentary fibre Internet, 42in TV, minibar and tea and coffee making facilities make this room perfect for business or leisure. 1 King size bed.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Stylishly appointed modern rooms with floor to ceiling windows for natural light, work desk with complimentary fibre Internet, 42in TV, minibar and tea and coffee making facilities make this room perfect for business or leisure. Two Queen sized beds.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our Superior rooms provide additional comfort and are located on the top floor facing north with floor to ceiling windows for natural light, work desk with complimentary fibre internet and chaise lounge. 1 King size bed. No rollaway.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Superior Two Bedroom Apartment with two King Beds

Photo out of - Superior Two Bedroom Apartment with two King Beds

Our two bedroom apartments are spacious and well designed. These modern apartments include two separate bedrooms, a separate living area including both lounge and dining with limited kitchen cooking facilities. 2 King size beds. Up to 4 adults.

  • Views:

    City View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 NEW PLYMOUTH
New Zealand

GPS:-39.056161, 174.087325

Telephone
Fax +64 6 769 9072

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • New Plymouth Additional charge
  • NPL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 85 rooms
  • 4 rooms for people with reduced mobility
  • 14 connecting rooms
  • 85 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Gym and Sauna

  • On site
  • Sauna room
  • On site
  • Enclosed outdoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.5 m / 8.2 ft

  • Parking pricing: 15.01 € 30 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA

Security

  • Well-lit parking

Accessibility

  • Elevators

EV CHARGING STATION

Additional charge

Cnr Of Hobson And Leach Streets, 4312 New Plymouth, New Zealand

GPS:-39.056161, 174.087325

Parking information

  • On site
  • Enclosed outdoor parking
  • Private
  • One parking space
  • Max Limited Height: 2.4 m / 7.86 ft

TESLA SUPERCHARGER

Additional charge

Cnr Of Hobson And Leach Streets, 4312 New Plymouth, New Zealand

GPS:-39.056161, 174.087325

Parking information

  • On site
  • Outdoor parking
  • Public
  • 3 parking spaces
  • Max Limited Height: 2.4 m / 7.86 ft

Haukai Bistro and Bar

Photo out of - Haukai Bistro and Bar

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Cooking style
Regional
Chef name
RICHARD PONDER
Capacity
85
Accessibility
Accessible service
Cnr Of Hobson And Leach Streets, 4312 New Plymouth, New Zealand
Telephone +64 6 769 9579
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

With its large, street facing windows, the bar is the ideal place to unwind or conduct an informal business meeting over an espresso. Open daily with a wide selection of tantalising snacks and an international selection of beer, wine and spirits.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,389 reviews

Customer review rating 4.5/5

Evelyn C. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Chris R. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Graeme C. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Alan P. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Robert C. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Chris R. Couples - Confirmed reviews ALL

very good

Customer review rating 5.0/5

Graeme C. Couples - Confirmed reviews ALL

Our stay was excellent one of the best Novotel hotels we have stayed in.

Customer review rating 2.5/5

Alan P. Business - Confirmed reviews ALL

The guy I dealt with was very helpful, how ever when my colleague went to check out there was a lady on the desk who told him he had to pay over $600 to check out when I had already paid the bill

Customer review rating 5.0/5

Robert C. Couples - Confirmed reviews ALL

We had a very relaxing stay with great customer service and meals. The Novotel is well located and room service is "spot on". We enjoyed our stay.

Customer review rating 5.0/5

Alex S. Families - Confirmed reviews ALL

A friendly welcome

Customer review rating 5.0/5

Andrea H. Couples - Confirmed reviews ALL

Hi James, just wanted to say we had a very enjoyable stay the weekend just gone. I was particularly impressed with Celia who checked us in. (hope i got name correct) she was very friendly and professional. Room was great and we enjoyed the complimentary mini bar.

Kia ora Andrea, Thank you for staying with us. We’re delighted that you found the hotel lovely and had such an enjoyable stay. It was wonderful to read that you thought your room was great and enjoyed the complimentary mini bar. Your kind words about Celia truly made our day. We’re so glad she was friendly and professional at check-in, and you had her name just right. We’ll be sure to pass your compliments on to her and the whole team. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Colin L. Couples - Confirmed reviews ALL

Welcoming entrance and staff were very helpful.

Kia ora Colin, Thank you for staying with us. We’re so happy to hear that you found the hotel’s location great and your room good, and that our welcoming entrance made such a good first impression. It was lovely to read that our team was so helpful and made your stay a great one. We’ll be sure to pass your kind words on to them. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

Lisa S. Families - Confirmed reviews ALL

Great getaway with kids in decent size rooms. The hotel is close to lots of eateries

Kia ora Lisa, Thank you for staying with us. We’re so pleased that you enjoyed your getaway and found the hotel in a great location, close to so many eateries. It was also lovely to read that you found your room good and everything from check-in to check-out went well, and we’ll be sure to pass your kind words on to our team. Thank you for your suggestion about the bathroom, and we’re sorry for any inconvenience. We will look into it. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 1.0/5

Su S. Couples - Confirmed reviews ALL

I am very disappointed with the bathroom facilities in this hotel. There was no hairdryer in the room, and after washing my hair, I searched everywhere but could not find one. I had to go to the front desk with a towel wrapped around my head to ask for assistance, which was extremely inconvenient and embarrassing. In addition, the shower curtain is poorly designed, causing water to splash all over the bathroom floor every time I shower. As a result, my feet get wet every time I use the toilet. These are basic amenities and facilities that should be properly provided and maintained for guests’ comfort and convenience. This experience has caused unnecessary inconvenience and fallen well below my expectations. I would therefore like to request appropriate compensation, such as a partial refund or a discount on my stay, to reflect the inconvenience and poor standard of the facilities. I hope the hotel takes these issues seriously and responds with a satisfactory resolution.

Kia ora Su S., I trust you are well. Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience and disappointment you experienced during your stay. We understand how frustrating it must have been to find that a hairdryer was not available in your room and to encounter issues with the shower curtain, which caused water to splash onto the bathroom floor. We sincerely regret that these issues affected your comfort and fell short of the standards we strive to provide for our guests. Please be assured that we take your feedback seriously and will review these matters with our team to help prevent similar experiences in the future. Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much more comfortable and enjoyable stay in the future. Ngā Mihi, Ralph Viegas Front Office Manager

Customer review rating 3.0/5

Jeslyn E. Families - Confirmed reviews ALL

We had requested for a room change, however we couldnt get one. The breakfast menu was decent however, we felt that Bacon and sausages were not upto the mark.

Customer review rating 3.5/5

Jen J. Families - Confirmed reviews ALL

Generally okay it was spacious etc but the toilet leaked and the shower flooded the bathroom due to poor drainage so we had to use our towels on the floor and by the last two days housekeeping stopped replacing our towels with a full set which we needed.

Kia ora Jen, Thank you for staying with us. We’re glad you found your room spacious and your cleanliness and check-out to be good, and that our team looked after you well. We’re truly sorry for the inconvenience you experienced with your bathroom and your towels during your stay. We sincerely apologise, and we will look into both. We also appreciate your comments about the WiFi and booking through the website, and we’re sorry for any frustration there. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

Anthony R. Friends - Confirmed reviews ALL

Holiday made good by my visit and stay at Novotel New Plymouth. Staff were excellent especially the restaurant. Cleanness of my room. all making a very enjoyable stay.. I'LL be back

Kia ora Anthony, Thank you for staying with us again. We’re delighted that your stay was so enjoyable, from your first contact with our reservations team through to reception and the dining room. It was also lovely to hear that you found your room very clean. Your kind words about our restaurant team truly made our day. We’re so glad they were friendly and helpful, and we’ll be sure to pass your compliments on to them. We’re looking forward to welcoming you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.0/5

Greg H. Business - Confirmed reviews ALL

Really liked the room and all the little touches. My only issued was there was no window which made sleeping really stuffy (even with aircon).

Kia ora Greg, Thank you for staying with us. We’re so glad you loved the room and all the little touches, and that you found it very clean and the location great. We’re also pleased you enjoyed the breakfast and felt looked after by our team. We’re sorry that the room didn’t give you the restful sleep you were hoping for, and for the mix-up with your room service on one of the days. We appreciate you letting us know, and we will look into the mix-up. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Shane T. Families - Confirmed reviews ALL

From the receptionist, room service, restaurant staff including the menu absolutely outstanding.

Kia ora Shane, Thank you for staying with us. We’re delighted that you found our location so convenient and easy to reach, and that your stay went so well from start to finish. It truly made our day to read your kind words about our receptionist, room service and restaurant team, as well as our menu. We’ll be sure to pass your compliments on to all of them. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.5/5

Mike B. Business - Confirmed reviews ALL

Only gripe is the lack of a view on the ground floor Staff were great, did some scanning for me straight away

Kia ora Mike, Thank you for staying with us. We’re so pleased that you found your room good and the location great for exploring the city. It was also lovely to read that our team looked after you and helped you straight away, and we’ll be sure to pass your kind words on to them. We’re sorry that the view from your room wasn’t quite what you had hoped for. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Trina B. Business - Confirmed reviews ALL

Friendly staff and atmosphere- our trip was made welcoming and we thoroughly enjoyed our stay.

Kia ora Trina, Thank you for staying with us. We’re so happy that you found the hotel well located, and that our friendly team and atmosphere made your trip feel so welcoming. Knowing you thoroughly enjoyed your stay made our day. It was lovely to read your kind words about Samantha, who looked after you from your very first contact, and about the whole front desk team. We’ll be sure to pass your compliments on to all of them. We’re sorry for any inconvenience you had with the WiFi access during your stay, and we will look into it. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 4.0/5

David M. Business - Confirmed reviews ALL

No cutlery or plates in my room which could have been useful seeing restaurant was closed for a pvte function

Kia ora David, Thank you for staying with us. We’re glad you found your stay comfortable, and we appreciate you sharing your thoughts. We’re sorry you didn’t have cutlery and plates in your room when they would have been useful, especially while the restaurant was closed. We understand how much of a difference that small thing can make, and we sincerely apologise for the inconvenience. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Kai J. S. Business - Confirmed reviews ALL

Had a very comfortable stay in New Plymouth thanks to all the staff in the hotel! Staff was welcoming and we had comfortable eye contact every time I pass by the reception. Was helpful when I had some enquiries. Employees at the restaurant were also polite and prompt. Love them. Room was very clean and well-appointed. Very clean, nice lighting positioning. Love the super cosy bed! I had a room facing back but that was good as it has more privacy. Window had to be covered partially but it was fine. Only about 8-10min from supermarkets and restaurants. Comfy walks. Would love to be back!

Kia ora Kai J., Thank you for staying with us. We’re so happy to hear that you felt very welcomed and had such a comfortable stay. It truly made our day to read that our team played such a big part in that. It means a lot that you found our reception team welcoming and helpful whenever you had enquiries. We were also delighted by your kind words about our restaurant team being polite and prompt, and we’ll be sure to pass your comments on to everyone who looked after you. We’re so glad you found your room very clean and well-appointed, and that the cozy bed was a highlight. Thank you also for your thoughtful tip about our smaller-sized toiletry options. We will share it with our team, and we really appreciate it. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Customer review rating 5.0/5

Chunlin L. Couples - Confirmed reviews ALL

Good location in New Plymouth town, just 25min drive to the entrance of Taranaki Track. They provide the complimentary bike rentals, allowing you to ride along the Coastal Walkway.

Kia ora Chunlin, Thank you for staying with us. We’re delighted that you found us such a great choice in New Plymouth, and so pleased you enjoyed the location. It was lovely to read that you made the most of our complimentary bikes along the Coastal Walkway. We’re also glad that everything from check-in and your room to our team and the cleanliness made your stay a perfect one. We’ll be sure to pass your kind words on to them. We’re sorry that the breakfast didn’t meet your expectations, and we appreciate you letting us know We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Other web-users rate our hotel

  • 273 reviews 8.3/10 Location
  • 612 reviews 8.8/10 Room
  • 765 reviews 9.6/10 Service
  • 10 reviews 8.3/10 WiFi
  • 308 reviews 8.3/10 Food
  • 225 reviews 8.8/10 Cleanliness
  • 174 reviews 8.1/10 Breakfast
  • 157 reviews 9.5/10 Vibe

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