Kia ora Graham, Thank you for staying with us. We’re so happy to hear that you had a great experience, with a comfortable room and such friendly service from our team. It’s also lovely to know your room was very clean, and that we could accommodate your stay just as you needed. Our team will be delighted to hear your kind words, and we’ll be sure to pass them on. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Max, Thank you for staying with us. We’re so happy to hear that it’s always a pleasant stay for you, and that you enjoyed our restaurant and your very comfortable bed. It’s also great to know that you found everything clean and just as it should be. Our team will be delighted to hear your kind words, and we’ll be sure to pass them on. We’d love to welcome you back to the hotel soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Rebecca, Thank you for staying with us. We’re so pleased to hear that our team looked after you well, and that you found check-in and check-out smooth and your room spotlessly clean. We’re truly sorry that the room temperature wasn’t comfortable enough for you to sleep well. A restful night is such an important part of any stay, and we completely understand how disappointing that must have been. We will look into this further, and we appreciate your feedback. We hope to welcome you back to Taranaki soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Pip, Thank you for staying with us. We’re so happy to hear that you loved the cleanliness and comfort of your room, and that our team’s service felt warm and attentive throughout your stay. It was lovely to read your kind words about our restaurant team who looked after you in the evening. We’ll be sure to pass them on, as they’ll be delighted to hear it. We’d love to welcome you back soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora David, Thank you for staying with us. We're so pleased to hear that you enjoyed such a warm welcome at check-in, and that our modern design and your room exceeded your expectations. It was lovely to read your kind words about our restaurant and bar. We're delighted you enjoyed the food and the drinks selection, and that our whole team looked after you so well. We'll be sure to pass your wonderful feedback on to everyone, and we'd love to welcome you back soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Nicole, Thank you for staying with us. We're so glad you found our location and room comfortable and quiet. It was lovely to read your kind words about our check-in team, and we'll be sure to pass them on. We'd love to welcome you back to Taranaki soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Nathan, Thank you for staying with us. We're delighted to hear that you found our team so friendly and welcoming, and that our facilities were clean and comfortable throughout your stay. We're also so pleased you enjoyed the breakfast and the good selection on offer. Our reception team will be thrilled to read your kind words, and we'll be sure to pass them on to them. It means a lot to know you'll be back, and we look forward to welcoming you again. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Noel, Thank you for staying with us. We're delighted to hear that you enjoyed a quality stay and found our restaurant and facilities to your liking. Our team takes great pride in creating a stay like that, and we'll be sure to pass your kind words on to them. We'd love to welcome you back again soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Ann-Marie, Thank you for staying with us. We're pleased to hear that check-in went well and that you chose us for your getaway. We're truly sorry that noise in the evening disturbed your rest. A good night's sleep is such an important part of any stay, and we completely understand how disappointing that must have been. We hope to welcome you back to Taranaki soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Xin, Thank you for staying with us. We're glad to hear that our team looked after you well and that you enjoyed your time at the bar. We truly appreciate you sharing your thoughts, and we're sorry we couldn't offer you an upgrade on this occasion. Upgrades are always subject to availability, and we'd love the chance to welcome you back and make your next stay even more special. We hope to see you again in Taranaki soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Leyton, Thank you for choosing to spend your night away with us. We're so glad our bar team looked after you well and that you had some time to relax and unwind. We're sorry for any inconvenience during your stay, and we truly appreciate your understanding. It's always a pleasure to host you, and we'd love to welcome you back soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Simon, Thank you for staying with us. We're delighted to hear that you found your arrival easy, your room immaculate, and our team friendly and professional. Hearing that the hotel felt clean, tidy and well looked after is a real compliment to everyone here. It means a lot to know you'll be back, and we look forward to welcoming you again soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Erin, Thank you for staying with us. We're pleased to hear that you found your stay comfortable, with a clean room and a good breakfast selection. We sincerely apologise that we didn't let you know about your drinks voucher at check-in, and for the confusion you experienced at check-out. That's not the smooth experience we want for our guests, and we've shared your feedback with our team. Your suggestion about plates and knives with the tea and coffee is also a thoughtful one, and we've passed it on As a member, we truly appreciate your loyalty to Accor and to our hotel. We'd love to welcome you back to Taranaki soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Brenda, Thank you for choosing to treat yourselves with us and for rating your stay a perfect 100/100. We're so pleased that you found your room spacious and spotlessly clean, that check-in was smooth, and that you enjoyed a drink at the bar and a meal with us. We'll be sure to pass your kind words about our restaurant team on to them. It's lovely that you noticed the milk in glass jars too. Small touches like that are part of our commitment to being kinder to the environment, so it means a lot that you appreciated it. As a member, we truly appreciate your loyalty to Accor and to our hotel. We'd love to welcome you back for another treat in Taranaki soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Kevin, Thank you for staying with us. We're glad that your check-out was a highlight and that you were looked after so warmly on departure. We'll be sure to pass your kind words on to the team member who helped you. We sincerely apologise that your arrival wasn't as quick and comfortable as you'd hoped, especially when you were ready to settle in. We've shared your feedback with our team so we can make every arrival feel welcoming and effortless. As a member, we appreciate your loyalty to Accor and to our hotel. We'd love the chance to welcome you back to Taranaki. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Caleb, Thank you for staying with us and for rating your experience 90/100. We're delighted to hear that you found your stay comfortable and that our front desk team made such a difference, from the dinner recommendations to sorting out your room extension. We'll make sure your kind words reach the team member who looked after you. We're sorry that breakfast didn't quite meet your expectations during your stay. We've shared your comments with our kitchen team so we can keep improving the experience for our guests. We hope to welcome you back to Taranaki soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia ora Haris, Thank you for staying with us and for rating your experience a perfect 100/100. We're so pleased to hear that your weekend felt relaxing, that booking was easy and quick, and that you found your room and our common areas clean and tidy. It was lovely to read your kind words about Petula. We're delighted she made you feel so special and happy, and we'll be sure to pass your compliments on to her. We're also glad you noticed our energy-saving sensors, as sustainability is something we care about. As a member, we truly appreciate your loyalty to Accor and to our hotel. We hope to welcome you and your partner back to Taranaki again soon. Ngā mihi, Sahil Pawar Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Mrs B., Thank you for taking the time to share your wonderful feedback and for rating your overall experience so highly. We’re delighted to hear that you had A. comfortable stay and found our team friendly and efficient. It’s fantastic to know you enjoyed the breakfast selection and were pleased with your arrival, accommodation, cleanliness, and departure. We’re especially grateful for your kind words about Rohan. We’ll be sure to share your appreciation with him and the wider restaurant team. Thank you also for your loyalty as an ALL Accor Gold member and for recommending us to your friends, family, and colleagues. We truly value your support and look forward to welcoming you back for another enjoyable stay. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki

Kia Ora Barney, Thank you for taking the time to share your feedback and for rating your stay 90/100. We’re delighted to hear that you had a great experience and found our team consistently polite, friendly, and welcoming. It’s also wonderful to know that you appreciated our approach to room servicing and the flexibility of having your room serviced the following day rather than every day. We appreciate your feedback regarding the breakfast selection and will certainly take your comments on board as we continue to look for ways to enhance our guest experience. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back to Novotel New Plymouth on your next business trip. Nga mihi, Celia Harrison Front Office Duty Manager Novotel New Plymouth Taranaki