Well located. Easy to walk to town and to walkways. Staff were friendly and competent, particularly Loji at breakfast each day who stood out as very personable and interactive.

Great check in, very quick and easy. Staff were all well presented, friendly and welcoming. The room was nice and comfortable. The buffet breakfast wasn't great. The hot food was cold, the sausages were horrible and the coffee was awful.

Without doubt one of the favorite hotel brands I have stayed during my 4 years in New Zealand! We have traveled throughout the country on an almost monthly basis. Having traveled to many hotels in the last 7 years to different countries also(Hyatt, Fairmont,Sofitel,Marriott,Novotel,Heritage,Rydges) Upon arrival we were warmly welcomed by Kate who had helped us by taking our request for early check in this is part of the Silver Rewards program with Accor, we also received our complimentary drink tickets as part of being a rewards member. The staff was extremely friendly and the restaurant very flexible (appreciate this!) and the restaurant waitress who brought our food to our room deserves a special thanks. We had two great evenings here, which obviously also added up to the experience. We purchased the breakfast with our room. We arrived and were promptly greeted and seated quickly each day. The Fresh Ciabatta loaf provided was a huge plus and a nice thick slice put through the toaster and topped with the perfect poached egg made by the chef with red hair (he was incredible hard working and efficient keeping the food output seemingly by himself) The sausages used in the breakfast buffet are not very good and they probably create a lot of food waste if I was to think about the negatives from our trip. Our first day the weather was without clouds and from our room we could see the Mountain top! I would put a hot tub on top of the roof if it was possible. There is no pool ammenities but there is a sauna and fitness studio The rooms facing the mountain have a wooden louvre. This is smartly in place so that there was more privacy and I didn’t have to look at the neighborhood. The bar is well stocked and there are large wingback chairs throughout very comfortable place to read and converse casual with your partner. There are nice big tables outside with umbrellas which I’m sure are amazing during warm days. Parking was free!!!! I truly enjoyed walking the 5 or so blocks to the beach and coastal walkways. The scenery was beautiful and it was a relieve to walk in such a quiet and peaceful environment.

Our stay was great. Novotel is a lovely Hotel. Quiet, clean. Staff are helpful and friendly.

Trying to book our free night through Accor was a mission to then manage to do but booking was made incorrectly for 2xrooms for 2xnights instead of 1xroom for 2 nights then they used both our free nights instead of one!!!! I couldn’t unlock my room door then then got sorted. They ran out of Prosecco first night then still no more second night wasn’t offered it in large bottle till we asked but then had to pay $70 per bottle!!! Dinner (venison pie) was disgusting (like microwave meal) but restaurant manager very good with apologising couldn’t fault him! Meal in second night not much better and our guests weren’t impressed with their meals so no sorry very disappointed with stay this place used to be amazing!!