Bonjour Aleya G., Thank you for sharing your feedback. We are pleased to hear that you found our location to be ideal and that the cleanliness of the hotel met your expectations. However, I sincerely apologise for the challenges you experienced with the service. Our Ambassadors are committed to providing friendly and competent service, and it’s concerning to hear that we did not meet those standards during your stay. We will be addressing the issues you mentioned with our team, particularly at the reception and restaurant, to ensure that future guests receive the level of service they expect and deserve. Your feedback is invaluable in helping us improve. Once again, we apologise for the inconvenience you faced and hope to have the opportunity to restore your trust in Sofitel Singapore Sentosa in the future. Warm regards, Daren Tan Rooms Division Manager

Bonjour Ansgar K., Thank you for sharing your wonderful feedback with us. We are delighted to know that you have been returning to Sofitel Singapore Sentosa for over 20 years, and that you continue to enjoy the ambiance and the service provided by our Ambassadors. It is always a pleasure to welcome back guests who have become a part of our Sofitel family. We are also pleased that your experience with the accommodation, cleanliness, and breakfast selection met your expectations. Our team is grateful for your kind words, and we will be sure to share your compliments with everyone, as their dedication truly makes a difference. Thank you once again for your loyalty and support. We look forward to welcoming you back for many more memorable stays. Warm regards, Daren Tan Rooms Division Manager

Bonjour Dietmar A. S., Thank you for sharing your wonderful feedback. We are happy to hear that you enjoyed the peaceful surroundings and our architecture, and that our Ambassadors made a positive impression during your stay. Creating a warm and welcoming experience is always our goal, and your kind words mean a lot to the team. We also appreciate your note on sustainability and agree that reducing single-use plastic is important. Our Ambassadors are continually working to improve our initiatives, and your feedback will help guide further efforts. We look forward to welcoming you back to Sofitel Singapore Sentosa for another relaxing stay. Warm regards, Daren Tan Rooms Division Manager

Bonjour Stephan L., Thank you for your wonderful review and for choosing Sofitel Hotel Sentosa Singapore. We are glad to hear that you had an enjoyable stay with us. We look forward to welcoming you back on your next visit to Singapore. Warm regards, Daren Tan Rooms Division Manager

Bonjour Mr. W., Thank you for your kind words and for taking the time to share your experience. It brings us great joy to know that you consider Sofitel Sentosa one of the most beautiful hotels you have visited. Our Ambassadors take great pride in curating a serene and luxurious retreat, and we are delighted that the tranquil atmosphere, exceptional hospitality, and well-maintained surroundings left a lasting impression. It is wonderful to hear that you enjoyed the breakfast selection and the unique charm of our resort, where nature and wildlife add to the experience. As a valued Accor Live Limitless member, your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We look forward to welcoming you back for another memorable stay. Should you require any assistance in planning your next visit, please do not hesitate to reach out. Warm regards, Daren Tan Rooms Division Manager

Bonjour Mr. C., Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience fell short of expectations and appreciate the opportunity to address your concerns. At Sofitel Singapore Sentosa, we take great pride in delivering a luxurious and seamless stay, and we are truly sorry that this was not reflected in your visit. We understand how important a well-appointed and comfortable room is to your stay, and we deeply regret the disappointment you faced with your accommodation. While our Ambassadors endeavoured to offer a resolution, we acknowledge that it did not meet your expectations, and we sincerely apologise for any inconvenience caused. Your comments on the condition of the room, the breakfast selection, and the overall upkeep of the resort are invaluable to us, and we assure you that they have been shared with the relevant teams for immediate review and improvement. As a valued ALL – Accor Live Limitless Gold member, your loyalty is important to us, and we are disheartened that we did not deliver the experience you rightfully expected. We would greatly appreciate the opportunity to connect with you personally to address your concerns and find a way to restore your confidence in us. Please do not hesitate to reach out to us. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We truly hope to welcome you back in the future and provide the exceptional stay that you deserve. Warm regards, Specially Kimtuan Assistant Front Office Manager

Bonjour Mr W., Thank you for taking the time to share your experience with us. We are pleased to hear that you found our Ambassadors to be friendly and that you enjoyed our peaceful surroundings. It’s always rewarding to know our guests felt welcome throughout their stay. We have noted your feedback regarding the Chinese restaurant and will certainly take it into consideration as we continue to refine and improve our offerings. We sincerely appreciate your comments as they help us maintain the high standards we strive for. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests, and we hope to welcome you back soon. Warm regards, Jayden Choo Assistant Front Office Manager

Bonjour Hans, Thank you for sharing your wonderful feedback about your stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you enjoyed our beautiful surroundings and the variety of wildlife, as well as the warm service from our Ambassadors. It’s gratifying to know that your booking experience was seamless and that you felt well taken care of during your stay. We truly appreciate your kind words about Alson and our team members at Kwee Zeen, as well as those who assisted you at the main entrance and with room service. Your feedback regarding the bathroom tiling will be noted, as we strive to maintain the highest standards in all areas of our resort. We look forward to welcoming you back in the future for another memorable experience. If you have any further suggestions or comments, please feel free to reach out. Warm regards, Roszel Marop Director of Front Office & Concierge

Bonjour Falk, Thank you for sharing your valuable insights following your stay at our resort. We're delighted to hear that you enjoyed the location, spacious accommodation, and the delicious dining options available. It’s also wonderful to know that Alson made a positive impact on your experience with his friendly service at the pool. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We apologise for the inconvenience you faced with the air conditioning during your first night, and we appreciate your understanding regarding the room change. We will address your comments about the pool area to ensure that it is maintained to the highest standards at all times. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Roszel Marop Director of Front Office & Concierge

Bonjour Stephan, Thank you for your continued loyalty to Sofitel Singapore Sentosa Resort & Spa, and for sharing such a wonderful review. We are delighted to know that the tranquillity and elegant charm of our resort consistently provide you with a restful escape from the bustling city. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We look forward to welcoming you back for many more rejuvenating stays. Warm regards, Roszel Marop Director of Front Office & Concierge