Novotel Suites Ambassador Seoul Yongsan 5 estrelas

The room was great in size (junior suite). Location not downtown but by metro (yongsan station just accross the road) good accessable with metro line 1. However the service was very very poor and not Novotel worthy. Actually it was a shame! We waited more than 1 hour for delivery of room service. I tried to call guest services 5 times, waited for speaking to someone and then the connection was disrupted; every time. We asked for price list of minibar which was not in the room. They did not want to give it in person but would bring it to the room. We asked it 3 times that evening, no one appeared at our room with the price list. We asked for the price of the bottle red wine in our room, they kept telling me there was no red wine in the room. When someone from reception appeared, they told me "this is the right wine in the room". Are you kidding me? And the worst, we arrived for breakfast at 9 am, they gave us a code to come back in an hour because it was full; more than 100 other groups were waiting. Finally, we had breakfast at 10.30 (!!) but at 11 breakfast time was fininshed. Groups that arrived after us were told that breakfast was full although they had paid for it. By the way, special thanks to the kind guy who at 11 am arranged for me pancakes after I had been waiting for 15 minutes for refill of pancakes that as you may understand from the above have never arrived. At checkout I have expressed my diasppointment and gave the reception my email address. Never heard back...

The room was nice, good view, comfortable beds and good bathroom. Location is good near a big mall and close to public transport. Restaurants are good but quite expensive. Service is ok and the staff quite friendly and helpful. Taxi entrance is a bit hard to find. Overall a good stay.

My return to this hotel after a near 3.5 year gap and what was a disappointing experience last time. Sadly things have not really improved significantly since then. The room was clean and modern and for that i must give credit. Sadly where this establishment struggles is the service experience and breakfast. This was a massive disappointment on both levels, Staff that lack basic english and food and service that is poor at best is not acceptable when charging prices that should merit better,

Size of room was really big. Washing machine was very useful as we stayed 7 nights and had few washing done while we stayed, and this is one of the reason we choose this hotel. We stayed 28th floor with city view and the view was so nice. I truely enjoyed the view. We also loved that room had Nespresso coffee machine And i liked the hotel used shampoo, Conditioner & body wash dispenser in the bathroom so no more plastic bottles. Nice enough size of bathroom and separate toilet was good too However i was very disappointed by staff services. The hotel says 4.5 star hotel but i would only give 4 star or even 3 star for staff service. Only one number to connect any hotel staff and most of time they can not speak English well so most of time, i have to make a call as im Korean. When we arrived the hotel on the first day, there was no one in the concierge and no one helped us to took our big suitcases. And i was traveling with my parents so the help would be great but there was none. When my parents left the hotel, we asked hotel to book us taxi and the staff did not even helped my parent's suitcase when taxi arrived. He was busy looking at his phone. Very very disappointed! Also noticed there was no English Breakfast tea or black tea so i called guest service and they said they do not have it. I found this was very strange that international hotel do not have English Breakfast tea as most western people (mainly English speaking countries) drinks this tea as Korean drinks coffee. On that last day of our stay, I was very happy with customer service. The male staff who helped us out on 7th Sep 2022 around 12 pm. He was very very polite and opened the taxi door and put our suitcases in the taxi. He didnt need to do that but he insist to helped us which i was very impressed as i did not have a good customer service experience while im stayed this hotel. Thank you Mr (sorry i didnt catch his name)

I stayed at this hotel for several nights and had two connecting rooms for my girlfriend and her adult children. One of the two said it best “this place is like a Holiday Inn”. That was an insult to your hotel. Our issues started after we arrived from Turkey and wanted to order room service. We were told it would be 1.5 hours. We left the hotel to get something to eat. Our rooms were inconsistently cleaned and throughout my stay we needed to call housekeeping for something–towels, water, coffee, clean an area. I was told there was a 20,000 KW charge for the spa. Was this true? I am a platinum member. I didn’t use the spa because of this. I didn’t question it, but was surprised. I never ate in the hotel because of the high cost–except for room service one time on another night. One night, we all went down to the first floor to play cards. We weren’t allowed to sit in a large area because it was closing (there weren’t doors—just a rope barrier that was put up after we left). I immediately went to the concierge and their offer was to sit in the middle of the lobby. I repeatedly asked if there was a lounge or something (it was 10 PM)--no offer of ANYTHING else. I asked for the manager to call me and went to my room. I moved a small table and chair from one room into the other where we had two small round tables (small small tables) and two chairs for the 4 of us. The manager did indeed call and I left my family to meet him. He offered tables in a dark, closed area of the “deli”. I said thank you and went back to the room where we continued to play. In a hotel that size, is there is no place for a family to play cards at 10PM? I do NOT believe it. So–slow room service, rooms not done to any standard (you should have, or use, a checklist), high cost for breakfast and dinner (I don’t know about food quality since I didn’t pay 4X as much as a meal outside) and spa charges. My girlfriend’s son said it best–this is like a Holiday Inn (we stayed at a Holiday Inn in Turkey and were pleased with their 3 star level of service). Your hotel is not a 3 star hotel, or is it? I rated it as 3 stars (average). I would not recommend your hotel. Thanks for listening