Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 estrellas
Nota de clientes de Avis (Clasificación de ALL) 4.4/5 570 opiniones
Cheongpa Ro 20 Gil 95, Yongsan Gu
Corea del Sur
INCHEON INTERNATIONAL AIRPORT:
INCHEON A 57 km /35,42 millas - Autobús Servicio de pago
SINYONGSAN STATION A 0,7 km /0,43 millas
YONGSAN STATION A 0,3 km /0,19 millas
Registro a partir de - Salida hasta
Food Exchange, nuestro restaurante premium con menú bufé abierto todo el día, toma su inspiración de los pintorescos mercados de comida. Este amplio espacio gastronómico ofrece una variada gama de platos gourmet que tienen como base recetas locales.
La Brasserie <THE 26> cuenta con una gran variedad de menús y cócteles. Se puede disfrutar de una vista panorámica de la ciudad durante el día y deslumbrantes vistas nocturnas.
¿Desea reservar una escapada romántica? Reserve una moderna habitación en el Novotel Seoul Yongsan con vistas al río Han y el monte Namsan o la ciudad. Disfrute de un estilo de vida de lujo con acceso a la piscina cubierta, la sauna y el gimnasio. Habitaciones Novotel amplias, modernas y adaptables, diseñadas para vivir en armonía con la naturaleza. Las habitaciones combinan decoración moderna, ergonomía y servicios de calidad: escritorio, TV LED, minibar, Internet gratuito y acceso al gimnasio.
Valoraciones de nuestros huéspedes
Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotrosMás información
Equal to a Holiday Inn hotel
Nota de Tripadvisor 3.0/5
Passenger23310583539 Valoración certificada de TripAdvisor
I stayed at this hotel for several nights and had two connecting rooms for my girlfriend and her adult children. One of the two said it best “this place is like a Holiday Inn”. That was an insult to your hotel. Our issues started after we arrived from Turkey and wanted to order room service. We were told it would be 1.5 hours. We left the hotel to get something to eat. Our rooms were inconsistently cleaned and throughout my stay we needed to call housekeeping for something–towels, water, coffee, clean an area. I was told there was a 20,000 KW charge for the spa. Was this true? I am a platinum member. I didn’t use the spa because of this. I didn’t question it, but was surprised. I never ate in the hotel because of the high cost–except for room service one time on another night. One night, we all went down to the first floor to play cards. We weren’t allowed to sit in a large area because it was closing (there weren’t doors—just a rope barrier that was put up after we left). I immediately went to the concierge and their offer was to sit in the middle of the lobby. I repeatedly asked if there was a lounge or something (it was 10 PM)--no offer of ANYTHING else. I asked for the manager to call me and went to my room. I moved a small table and chair from one room into the other where we had two small round tables (small small tables) and two chairs for the 4 of us. The manager did indeed call and I left my family to meet him. He offered tables in a dark, closed area of the “deli”. I said thank you and went back to the room where we continued to play. In a hotel that size, is there is no place for a family to play cards at 10PM? I do NOT believe it. So–slow room service, rooms not done to any standard (you should have, or use, a checklist), high cost for breakfast and dinner (I don’t know about food quality since I didn’t pay 4X as much as a meal outside) and spa charges. My girlfriend’s son said it best–this is like a Holiday Inn (we stayed at a Holiday Inn in Turkey and were pleased with their 3 star level of service). Your hotel is not a 3 star hotel, or is it? I rated it as 3 stars (average). I would not recommend your hotel. Thanks for listening
Dear Passenger23310583539 Thank you for taking the time to share your impression with us regarding your recent stay at Novotel Suites Ambassador Seoul Yongsan. The whole team are very disappointed to read that we fell below your expectations, and we would like to apologize for the experience you describe and the inconvenience caused. We strive to provide the best service, and we take every comment very seriously. Please rest assured that each of the comments that you point will be review with our Head of Department to address the proper measures to prevent the recurrence in the future especially the lake of communication as we never compromise for this kind of attitude. We hope you will give us the opportunity to welcome you back and witness our improvement. Sincerely, Donald Cha Assistant Front Office Manager
Nota de Tripadvisor 3.0/5
Hazelmenon De negocios - Valoración certificada de TripAdvisor
I stayed on the 32nd floor, a suite room. The view was amazing. As a platinum member I get to enjoy the breakfast & evening cocktail at the lounge on the 26th floor. All sounded good until the breakfast que was more than a 30mins wait! Apparently it’s always overcrowded on weekends- so I was told to go to the 2nd floor- the food exchange - not a dine in - also overcrowded- I was given some boxes to do a take out to eat in my room. The buffet was the same food every morning. So I was already bored with the breakfast by day 3. Wasn’t what I expected when I booked a weekend trip!! Housekeeping was good, the in room menu had a good variety & the food was good. The hotel has a bridge that links to the yongsan station & also some malls. Easy access. There are several hotels that’s connected together to form the Dragon City. Worth a visit.
Dear Hazel Menon, Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager
Nice Worcation for 36 Hours
Nota de Tripadvisor 5.0/5
Daydream15564947693 Valoración certificada de TripAdvisor
I have reserved the hotel from Accor All app. I have booked the Indulgence Package, and the staffs graciously upgraded my Junior Suite to Deluxe Suite(thanks to my Accor Gold status) The room was clean and well designed, able to host two-people-at-work. The food at The 26 was delicious, yet the signature Mega Burger from the Megabite was a little bit disappointing(too much grilled veggies). Because of Covid19, some F&B outlets offer limited services; the hotel is famous for its fine outlets such as Sky Kingdom, Food Exchange, InStyles, covering wide spectrum from economic scale to luxury level. If you want to enjoy the full service, you should stay during the weekends. It was a shame that I didn't receive the usual Welcome Amenities(+Letter) usually the Accor chain offers to their Gold-Level-And-Above members, but since they have upgraded the room for 36 Hours, I chose not to claim about it. I would like to revisit the property sooner or later.
Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager
Best facilities and friendly service
Nota de Tripadvisor 5.0/5
Sang Cheun P De negocios - Valoración certificada de TripAdvisor
The best facilities and overwhelming scenery are excellent. It also satisfies with a professional service system. However, the fact that two hairs came out of the room's towel indicates a decline in the quality of the room service. It wasn't like that before, but something seems to have changed recently. If they're more interested in the cleanliness of the room's equipment, i can say it's the best hotel.
Dear Sang Cheun P Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; there your feedback is important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regard and Thanks, Olivia Moon Front Desk Manager Novotel Suites Ambassador Seoul Yongsan.
Nota de Tripadvisor 5.0/5
757sandran En pareja - Valoración certificada de TripAdvisor
Estuvimos hospedados en este hotel en el piso 39. La habitación era una suite con lavadora, plancha y cocineta. Con una vista panorámica de Seúl. Desayuno incluido, muy completo y delicioso. El único inconveniente es que a veces está muy lleno y se debe esperar hasta 20 minutos para tener una mesa. Tiene acceso directo a la estación de Yongsan de metro y trenes y a un centro centro comercial. Sin duda lo recomiendo!
Dear Sandra N, It is a great pleasure to read your comments after your stay in the Novotel Suites Ambassador Seoul Yongsan. We would like to thank you for your gratitude and such a valuable review. We are delighted to see that you fully enjoyed your stay with us from the room, the panoramic view, the food and the location. We certainly hope to see you back with us! Muchas gracias! With warm regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan
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