Fairmont Ambassador Seoul

Dear B G, Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at Fairmont Ambassador Seoul. Our team strives to deliver the highest level of service to each and every guest, and we are delighted that we were able to exceed your expectations. Your kind words are truly appreciated and will be shared with the entire team. It would be our pleasure to welcome you back for another unforgettable stay. Thank you. Best regards, Scott Song Quality & Guest Experience Manager Fairmont Ambassador Seoul

Dear Ckyeo, Thank you for your kind words and wonderful photo regarding your stay at Fairmont Ambassador Seoul. We are delighted to hear that you loved your time with us and found everything to have a luxurious feel. Assisting with taxi bookings and answering queries are all part of ensuring a seamless stay for our guests. Our team strives to deliver the highest level of service to each and every guest, and we are delighted that we were able to exceed your expectations. We are also pleased to hear that the location was convenient for your meetings in the area, as well as being within walking distance of Yeouido Hangang Park. The park offers beautiful views of the Han River, creating a perfect setting for picnics and relaxation. While we take note of your feedback regarding the pillows being too soft, we appreciate your understanding that preferences can vary when it comes to bedding comfort. Our aim is always to provide a comfortable sleep experience, so we will review this aspect further. Regarding breakfast, we apologize if you felt that the spread was not as extensive as expected given its price. However, we are glad it still met your needs adequately. Your comments will be taken into consideration as we continuously work on enhancing our breakfast offerings. Thank you once again for choosing our hotel and providing valuable feedback. We hope to have the pleasure of welcoming you back in the future. Thank you. Best regards, Scott Song Quality & Guest Experience Manager Fairmont Ambassador Seoul

Dear Mathieu a, Thank you for your kind words and wonderful photo regarding your stay at Fairmont Ambassador Seoul. We are thrilled to hear that you enjoyed waking up to stunning views of the Han River. We are glad that you found your room to be silent, calming, and equipped with one of the best beds you've experienced in Korea. We strive to provide comfortable accommodations for all our guests. Our staff takes great pride in providing attentive and kind service, and it is heartwarming to hear that they welcomed you with a smile regardless of the time of day or night. We are delighted that our manager went above and beyond by lending you her goggles when you forgot yours for swimming. Going the extra mile for our guests is what we aim for. We appreciate your feedback regarding the TV channels and Netflix availability. Your comments will be shared with our team as we continuously work towards improving our services and amenities. Regarding room service, while we are pleased to know that you found the quality excellent, we apologize if you felt the quantities were small or overpriced. We value your input and will consider this as we review our offerings. Once again, thank you for choosing our hotel and taking the time to provide us with valuable feedback. We hope to have another opportunity to welcome you back in the future. Thank you. Best regards, Scott Song Quality & Guest Experience Manager Fairmont Ambassador Seoul

Dear KHALID A, Thank you for your kind words and positive feedback about your recent stay at our hotel. We are delighted that you had an excellent experience and that our team provided professional and attentive service, paying attention to even the most minor details. Also, we appreciate your kind mention to Mr. Louis Franck, our General Manager. We strive to create memorable experiences for all our guests, and it is rewarding to know that we succeeded in making your stay memorable. Once again, thank you for choosing our hotel. We look forward to welcoming you back in the future. Thank you. Best regards, Scott Song Quality & Guest Experience Manager Fairmont Ambassador Seoul

Dear Richard L, Thank you for taking the time to share your experience at Fairmont Ambassador Seoul. We appreciate your kind words about our hotel and the exceptional service you experienced during your stay. It's wonderful to hear that our General Manager and the entire team have made a positive impression on you. We strive to create a home away from home for our guests, especially for those who frequently travel to Korea for work. We are delighted that you have chosen our hotel for three extended stays and that you plan to continue returning in the future. Guests satisfaction is of utmost importance to us, and we will continue to uphold the high standards of service that you have come to expect from us. Once again, thank you for your kind words and continued support. We look forward to welcoming you back on your next visit. Best regards, Scott Song Quality & Guest Experience Manager Fairmont Ambassador Seoul