Novotel Suites Ambassador Seoul Yongsan 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.2/5 156 opiniones

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Descripción

Extras del hotel

  • Yongsan está en el centro de Seúl, cerca de numerosos puntos de interés populares

  • Conectado con la estación de Yongsan, la estación de metro más grande de Corea del Sur

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurantes, bares, espacios para convenciones y otras instalaciones en Seoul Dragon City

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Localización del hotel

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEÚL
Corea del Sur

GPS:37.53177, 126.9631

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.2/5  156 opiniones

Valoración de TripAdvisor  4.0/5  199 opiniones

Highly recommended

Nota de Tripadvisor 5.0/5

benny_ji-s En solitario - Valoración certificada de TripAdvisor

There are three things impressed me including hospitality of employees of the hotel, great location and diversification of breakfast choices. The hotel is connected to Yongsan station via a sky bridge which takes 500m by walk and there is a CU store inside the area of hotel, its pretty convenient.

Dear Guest, We very much appreciate your comments and compliments regarding our staff hospitality, location and breakfast service. Your feedback serves as valuable encouragement to all our staff as we strive to continuously improve our service standards. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Jazmin Granada, Guest Experience Manager

5 star? No Chance

Nota de Tripadvisor 3.0/5

nikhils247 Valoración certificada de TripAdvisor

After staying 8 nights at the Grand Mercure next door, my family travelled to Jeju and needed to stay somewhere in Seoul for 2 nights before we flew back to the US. We were originally supposed to stay at The Shilla, but changed to the Novotel because it was going to be raining in Seoul for those 2 days. The location is next to the Yongsan Station and Ipark Mall where you can walk completely covered to, so this made it a no brainer for us. The Grand Mercure did not have any availability, but I figured since they were both 5 stars, that were connected, I thought all I was sacrificing was space in the room. Check In had a long line. Even though Check in is supposed to be different for the Suites vs the regular room, they direct you into the same line. Took about 20 minutes to check in. We booked a one bedroom suite, because we have a young son, it gives a chance to let him sleep in the room early, and my wife and I to hang out without having to be quiet with the lights off. The room we were given had the door between the two rooms removed and the opening taped up. We waited 30 minutes for someone to see that it wasn't a defective door, but just that the door was taped over and another 30 minutes to get the new room. Luckily they had another room. The suites have 4 elevators that service it, but one was being used as an express to the 39F only. Which means we only had 3 elevators for this part of the hotel. This would not have normally been a problem, but for some reason, the 2nd floor these elevators service the bridge between Yongsan station and the hotel and always had 10 people going in or coming out. Made waiting for the elevator super long and forced us to let 2-3 elevators pass full. Overall the room is comfortable. The kitchenette was important for us to be able to wash bottles and store milk in the mini fridge. I am unsure how the Grand Mercure next door and the Novotel have the same star rating. They were wildly different experiences and overall quality.

Dear Guest, Thank you for sharing your feedback. We appreciate your honesty, and even though we regret that your experience wasn't as exceptional as we strive for, your insights are invaluable for our improvement efforts. We are committed to providing outstanding guest experiences, and it's clear that we fell short in this instance. Given the opportunity, we are dedicated to earning back your trust and ensuring you receive the outstanding hotel experience that many of our guests have come to expect. Jazmin Granada, Guest Experience Manager

Not a 5 star hotel

Nota de Tripadvisor 3.0/5

Mae T Valoración certificada de TripAdvisor

More of a 3 star hotel than a 5 star hotel. First this first is, how do you not provide toothbrush and toothpaste for amount this hotel charges. Sofa bed is not what it looks like on picture. The way sofa bed was set up, it was sloppy. TV is not even a smart TV. Signs say to check in on the 26th floor, but no one was there. I’m writing this review in the middle of my stay, to show how disappointed I am with this hotel.

Dear 369maet, Thank you for taking the time to tell us about your experience at Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Accor's policy prioritize environmental sustainability by omitting single-use amenities like toothbrushes. While striving to maintain a balance between environmental consciousness and guest satisfaction, we sincerely appreciate your understanding and cooperation regarding this policy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecile Guest Experience Manager

Follow-Up Stay -- Still Happy and Additional Feedback

Nota de Tripadvisor 5.0/5

cheheehan Valoración certificada de TripAdvisor

I just completed my second stay at the hotel after a 3-day interim for a domestic trip. This is a follow-up to my review titled “Most Convenient and Comfortable Hotel in Seoul,” written on Nov 11, 2023. I still highly recommend the hotel to all types of travelers with a budget. I was actually given the exact same room as my first stay, which made me feel like coming home. After having more time to experience the hotel, I wanted to add to my first review, which is lengthy and detailed. Visitors may notice some barren areas around the hotel as the Yongsan area is being developed into a major business/transportation hub. It in no way detracts from the hotel's proximity to shopping, eating, entertainment and businesses. A positive is that it reduces traffic around the hotel. Compared to hotels located in downtown Seoul or Kangnam, transportation to Incheon or Gimpo Airports is about 20-30 minutes faster as the hotel is located right next to a major artery leading to the airports. A risk for travelers staying at downtown hotels is the frequent demonstrations and protests held near City Hall. This results in road closures and congestion around the hotels and delays transportation. The convenience store at the hotel gets crowded during busy times. One tip is to cross the large street at the entrance of the hotel, where there are many restaurants and convenience stores. There is also an E-Mart (Korea's Walmart) at the IPark Mall (5-10 min walk), where you can find almost anything a traveler would need. On the flip-side, I also noticed some areas where things could be better. Fitness Center - I used the gym daily and found the Fitness Center reception staff to be less welcoming vs others. They didn’t pro-actively offer access to the sauna facilities and their greetings are erratic. They seem to cater more to the health club members rather than hotel guests. Note that there is a policy of not allowing in people that are heavily tattooed. Room - The in-room laundry machine is a luxury but I recommend allocating at least 3-4 hours to completely wash and dry clothes. There is also no large clock in the room, which I found inconvenient. Rooftop - I went to open-air Sky Park lounge on the roof of the hotel to take pictures. The views are fantastic but taking pictures was a challenge due to all the glass windowed walls being dirty. In conclusion, I highly recommend the hotel to all types of travelers except those on a tighter budget. I think the hotel is a great value but if you want to save money on hotels, then this is not the best option. The overall service quality was consistent with my first stay….impeccable. Some staff I'd like to thank are: Receptionists Jennifer Song, Clare An, and Jalynne Lee and Mr. Jun Hwang (Sales Manager). I have already booked 2 more stays for Dec 2023 and Mar 2024 and look forward to those trips.

Thank you for your detailed feedback on your second stay. We're glad to hear you had a positive experience and appreciate your loyalty. Your insights into the hotel's surroundings and transportation benefits are valuable for fellow travelers. We also appreciate your constructive feedback on the Fitness Center, in-room amenities, and rooftop cleanliness. We apologize for any inconvenience and will address these concerns. Thank you for acknowledging our service quality and specific staff members. We look forward to welcoming you back in December 2023 and March 2024 for more enjoyable stays. Safe travels! Cecile, Guest Experience Manager

Espectacular

Nota de Tripadvisor 5.0/5

757sandran En pareja - Valoración certificada de TripAdvisor

Estuvimos hospedados en este hotel en el piso 39. La habitación era una suite con lavadora, plancha y cocineta. Con una vista panorámica de Seúl. Desayuno incluido, muy completo y delicioso. El único inconveniente es que a veces está muy lleno y se debe esperar hasta 20 minutos para tener una mesa. Tiene acceso directo a la estación de Yongsan de metro y trenes y a un centro centro comercial. Sin duda lo recomiendo!

Dear Sandra N, It is a great pleasure to read your comments after your stay in the Novotel Suites Ambassador Seoul Yongsan. We would like to thank you for your gratitude and such a valuable review. We are delighted to see that you fully enjoyed your stay with us from the room, the panoramic view, the food and the location. We certainly hope to see you back with us! Muchas gracias! With warm regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 442 opiniones 9.1/10 Ubicación
  • 631 opiniones 8.4/10 Habitación
  • 427 opiniones 7.2/10 Servicio
  • 6 opiniones 5.9/10 Internet
  • 217 opiniones 7.2/10 Limpieza
  • 209 opiniones 8.7/10 Comodidad
  • 104 opiniones 7.8/10 Desayuno
  • 55 opiniones 9.1/10 Área de Bienestar

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