Mondrian Seoul Itaewon 5 estrellas

Hotel was nice, staff were great. The things that let it down, they charge for the use of the outside pool (around $60 NZ for 2 hours) which as a 5-star hotel I thought it is a requirement to have 2 pools. The rooftop bar was underwhelming and the cost of drinks excessive. Washing service is way too expensive.

Stayed for a weekend in Seoul Pros - New design hotel with good facilities - Very nice gym including indoor pool that we didn’t use - Includes a coffee shop on the ground floor, rooftop bar and a convenience store in the basement along with nice bookstore and other shops (not yet fully open) - Nice full service breakfast (but with some language/service hiccups) - Comfortable bed and pillow - Front desk spoke English but if you ask too many questions, they can get easily flummoxed. Cons - Very small rooms, without a proper separate bathroom. The bathrooms could use detailed cleaning. We could see splatters on the cabinets and mirrors. - Elevators can take some time. Not sure why 1 of only 3 elevators is reserved for the rooftop bar all day long (even when the bar is closed?) - Our room door was left completely open after cleaning and we were out all day. Thankfully nothing was taken but I read this isn’t the first time this happened. They should really find a way to have the door close automatically if the hotel staff can’t remember to properly shut doors. Seems like a very serious security issue.

Design hotel, newly renovated with precious materials and equipped with all the comforts. Special mentioned to the reception staff (particularly Jay) and the gym, which is spacious and clean, with all technogym machineries. Nice breakfasts too.

I wish to extend my sincere appreciation for the wonderful time we had at Mondrian Seoul in October. The final days of our South Korea journey were truly unforgettable, thanks to the exceptional service, excellent facilities, and prime location of your hotel. The warm and professional hospitality displayed by your team from the moment of our arrival was outstanding. The well-appointed room, superb amenities, and convenient location contributed to our enjoyable stay. Thank you for surpassing our expectations and helping us create lasting memories. We eagerly anticipate returning for another exceptional experience.

The inside of the hotel was beautiful and the staff was friendly and helpful. The room was ok, but the bathroom door didn't close properly and the space under the beds was dirty. (Found dirty tissues and a waterbottle). I was not a fan of the constant loud music in the lobby and elevator or the heavy scent of perfume. The shopping center in the basement was really nice although it seemed somewhat abandoned. I didn't use the pool, resurant or gym facilities. But I believe that with everything the hotel had to offer I could have stayed for weeks, without ever leaving and not really need anything else.