Dear Ms. Anastasiia, We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Ms. Tatiana, Thank you very much for your wonderful review. We are delighted to know that you enjoyed every aspect of your stay, from our convenient location and comfortable room to the warm service provided by our team. It is especially rewarding to hear that both your check-in and check-out experiences were quick, smooth, and pleasant. We also appreciate your feedback regarding the breakfast. Your comments are valuable to us as we continuously strive to improve our dining experience. Thank you once again for your kind recommendation. We truly appreciate your support and look forward to welcoming you back whenever your travels bring you to Ho Chi Minh City. Sincerely, Marc DUPUIS General Manager

Dear Ms. Liudmila, Thank you very much for your wonderful review. We are delighted to know that you enjoyed our convenient location, complimentary airport shuttle service, and the warm hospitality provided by our team. It is also rewarding to hear that you had a chance to relax at our rooftop pool and bar, and that you found your room clean and comfortable. Your kind words mean a great deal to us and will be shared with our team as encouragement to continue delivering memorable experiences. Thank you once again for choosing ibis Saigon Airport. We are thrilled to know that you plan to return, and we look forward to welcoming you back on your next visit. Kind regards, Marc DUPUIS General Manager

Dear Mr. Sergei, We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit to ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Dear Ms. Nataliia S., Thank you very much for your kind review. We are delighted to know that you enjoyed our convenient location, responsive team, and complimentary transfer service. It is wonderful to hear that you found everything you needed for a comfortable stay with us. Your positive feedback is truly appreciated and serves as great encouragement for our team. Thank you once again for choosing ibis Saigon Airport. We look forward to welcoming you back in the future. Kind regards, Marc DUPUIS General Manager

Dear Ms. Alla I., We very much appreciate your reviews regarding your stay at the ibis Saigon Airport. We are happy to know that you had a pleasant stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for your review and we hope your next trip will be as pleasant as the previous ones. Sincerely, Marc DUPUIS General Manager

Dear Mr. ALEKSANDR, We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Natalia B., We very much appreciate your comments regarding your stay at the ibis Saigon Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Dupuis General Manager

Dear Ms. Natalia K., Thank you for taking the time to tell us about your experience at the ibis Saigon Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the room amenities problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Dupuis General Manager

Dear Mr. ALEKSANDR, We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Mr. Elena, We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very closed to Tan Son Nhat International Airport. Our guest satisfaction is utmost important to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit at ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Dear Irina, We are very grateful for your comments regarding your stay at ibis Saigon Airport. Any positive feedback brings us joy. I will share your feedback with my teammates. I am sure this feedback will be an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Marc DUPUIS General Manager

Dear Ms. Mariia, Thank you for taking the time to share your feedback with us. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. Please rest assured that we have shared your comments with our Front Office team to address the concerns and improve service attentiveness and professionalism. We truly appreciate your feedback and hope to have another opportunity to serve you better in the future. Sincerely, Marc DUPUIS General Manager

Dear Ms. Eleonora, We very much appreciate your comments and we are happy to know that you have a pleasant stay with us. Positive feedback from satisfied guests knowing that we exceed your expectation is our greatest reward. We will make sure to share this with our Management and Operation team for more improvement in our services. Thank you again for sharing your experience and we hope your next visit at ibis Saigon Airport will be better than the previous one. Sincerely, Marc DUPUIS General Manager

Dear Mr. Sorokin, Thank you for your positive feedback regarding your recent stay. We appreciate your suggestion about the shampoo and shower gel quality. Your comments are valuable as we strive to enhance our guest experience. Best regards, Marc Dupuis General Manager

Dear Stanislav P., Thank you for your feedback regarding your recent stay. I understand your concerns about the lack of shuttle service to Terminal 3. We appreciate your comments as they help us to improve our services for future guests. Best regards, Marc Dupuis General Manager

Dear Ms. Irina, Thank you for sharing your impression on your recent stay at ibis Saigon Airport. It is wonderful to know that you found our hotel to be “Excellent” and glad that you had a pleasant stay with us. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors. We are looking forward to welcome you back in the near future at ibis Saigon Airport. Sincerely, Marc DUPUIS General Manager

Dear Ms. Elena, We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. We are sorry to learn that certain elements of your experience did not meet your expectations. Please accept our sincere apology. Your comments have been shared with our Housekeeping team for further review and improvement. We are committed to maintaining high cleanliness standards and will ensure additional training where necessary. Thank you again for bringing this to our attention. We look forward to the opportunity of welcoming you back for a more pleasant stay. Sincerely, Marc DUPUIS General Manager

Dear Mr. Ruslan M., Thank you for sharing your impression on your recent stay at ibis Saigon Airport. It is wonderful to know that you found our hotel to be “Excellent” and glad that you had a pleasant stay with us. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors. We are looking forward to welcome you back in the near future at ibis Saigon Airport. Sincerely, Marc DUPUIS General Manager