Dear Mr. Kim S., Thank you very much for sharing your positive feedback with us. We are delighted to know that you found our location convenient for your layover, with the airport and a variety of local dining options nearby. It is especially wonderful to hear that you enjoyed our breakfast and found it excellent compared to your experiences at other ibis hotels. Thank you once again for choosing ibis Saigon Airport. We look forward to welcoming you back on your next visit. Sincerely, Marc DUPUIS General Manager

Dear Mr. Jeongdo P., We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit to ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Dear Mr. KeunWang L., Thank you very much for your kind review. We are delighted to know that you found our location convenient and that our complimentary airport shuttle service made your journey easier and more comfortable. Thank you once again for choosing ibis Saigon Airport. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit. Sincerely, Marc DUPUIS General Manager

Dear Mr. Hanwoong C., Thank you very much for your wonderful review. We are delighted to know that you were fully satisfied with your stay and enjoyed our comfortable bedding, convenient location, friendly service, and delicious room service. It is especially rewarding to hear that you found your stay both comfortable and good value for money. Thank you once again for choosing ibis Saigon Airport. We truly appreciate your kind feedback and look forward to welcoming you back in the future. Sincerely, Marc DUPUIS General Manager

Dear Mr. Bonghee L., We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had a happy stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. Rest assured that I will share this feedback with our Head Chef and F&B Manager and provide better training to improve our breakfast selection. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Mr. Seoho L., Thank you very much for your kind feedback. We are delighted to know that our team was able to assist you promptly and help resolve your requests smoothly. Although we sincerely apologize for the inconvenience caused by the airport shuttle overbooking, we are pleased that the alternative taxi arrangement allowed you to continue your journey comfortably and without further issues. Your understanding and kind words mean a lot to us and will certainly be shared with the team as encouragement. Thank you once again for choosing ibis Saigon Airport. We truly look forward to welcoming you back in the future. Kind regards, Marc DUPUIS General Manager

Dear Ms. Yousun J., Thank you for taking the time to share your feedback regarding your recent stay at ibis Saigon Airport. Please accept our sincere apologies for the inconvenience experienced. We have carefully reviewed the condition of your room and are currently working with the relevant teams to find the best possible solution and improvements. Thank you again for bringing this matter to our attention. We truly appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely yours, Marc DUPUIS General Manager

Dear Ms. Heyjin C., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not fully meet your expectations. On the day of your arrival, your booking was made last minute in the late afternoon, and due to the request for a room with two beds, our available upgraded room categories had unfortunately already been fully occupied. Our reception team did explain this situation during the reservation process. We completely understand your disappointment, please rest assured that there was no intention to make your stay uncomfortable, and we truly regret any impression this may have caused. Thank you once again for choosing ibis Saigon Airport. We hope to have the opportunity to welcome you again and provide you with a better experience in the future. Kind regards, Marc DUPUIS General Manager

Dear Mr. Cheongil K., Thank you very much for your wonderful feedback. We are truly delighted to hear that you had a great experience with us and that our shuttle service, friendly team, and early check-in arrangement helped you rest comfortably after your arrival. Your kind words about our smiling and welcoming staff are greatly appreciated and will certainly be shared with the team as encouragement. Thank you once again for choosing ibis Saigon Airport. We sincerely look forward to welcoming you back in the future. Kind regards, Marc DUPUIS General Manager

Dear Mr. hyunbum, Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the misunderstanding regarding your request. It appears there was a miscommunication at the front desk, where your request for a bathrobe may have been incorrectly interpreted, leading to the unfortunate response you received. We truly regret any frustration this caused, especially as a valued loyalty member. We fully understand your disappointment, and this is not the level of service we aim to provide. Your feedback has been shared with our team to ensure clearer communication and better understanding of guest requests in the future. We are very sorry for letting you down on this occasion and sincerely hope you may reconsider staying with us again, so we have the opportunity to provide you with a much better experience. Kind regards, Marc DUPUIS General Manager

Dear Mr. Y., Thank you for taking the time to share your detailed feedback. Please accept our sincerest apologies for the inconvenience and frustration caused by the rusty water issue during your stay. We fully understand how unpleasant this experience must have been, especially as it affected your daily routine. We also sincerely regret that the situation was not clearly communicated in advance and that this led to your disappointment. This was not the standard of service we aim to provide, and we acknowledge our shortfall in handling and communicating the matter properly. Your feedback has been taken very seriously and shared with our team for immediate review and improvement. Once again, we truly apologize for the inconvenience caused and appreciate your understanding. Kind regards, Marc DUPUIS General Manager

Dear Mr. Jeongjun, We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Mr. Hyun J. K., We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Mr. Gwuiam J., We are very grateful for your comments regarding your stay at ibis Saigon Airport. Any positive feedback brings us joy. I will share your feedback with my teammates. I am sure this feedback will be an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Marc DUPUIS General Manager

Dear Mr. Chan H. J., We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit to ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Dear Mr. Younsoo K., We are very grateful for your comments regarding your stay at ibis Saigon Airport. Any positive feedback brings us joy. I will share your feedback with my teammates. I am sure this feedback will be an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Marc DUPUIS General Manager

Dear Mr. Woosung, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at ibis Saigon Airport. We truly appreciate your comments and sincerely regret that some aspects of your experience did not meet your expectations. Please allow me to express my sincerest apologies for the miscommunication about our free airport shuttle service. Kindly note that our bus service operates, every 30 minutes, to and from Tan Son Nhat International Airport, including Terminals 1 and 2. From there, guests can reach terminal 3 depending on their specific flight arrangements. The experience you described is not reflecting our usual quality of service and we will be more vigilant on providing a more consistent quality of service. Once again, thank you for sharing your thoughts. We hope to have the pleasure of welcoming you back in the near future for a more satisfying experience. Sincerely, Marc DUPUIS General Manager

Dear Ms. Insuk a., Thank you very much for taking the time to share your feedback about your stay at ibis Saigon Airport. We are delighted to know that you enjoyed the banh mi and pho at our ground-floor restaurant and found both the taste and pricing to be reasonable. Your kind comments are truly appreciated and will be shared with our culinary team as an encouragement. Thank you once again for your feedback. We always strive to do our very best to serve our guests, and we sincerely hope to have the pleasure of welcoming you back to ibis Saigon Airport in the future. Kind regards, Marc DUPUIS General Manager

Dear Mr. Lee s. h., Thank you for taking the time to tell us about your experience at ibis Saigon Airport. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measurements in accordance with the management team to address the problems that you have mentioned. I would appreciate if you can give us time to study further the case and resolve the problem. Please accept my apologies for this shortfall in service delivery you experienced. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marc DUPUIS General Manager