Dear Mr. Sadanori M., Thank you very much for your kind feedback. We are pleased to know that you had an overall good stay with us. We sincerely apologize for the inconvenience caused by the kettle and the electrical outlet in your room. We have shared your comments with our Engineering team for inspection and necessary action. Your feedback is very valuable in helping us maintain a comfortable and well-functioning room environment for our guests. Thank you once again for bringing this to our attention. We hope to have the pleasure of welcoming you back to ibis Saigon Airport. Sincerely, Marc DUPUIS General Manager

Dear Mr. Yoshikawa M., We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Mr. Kazunori G., Thank you very much for taking the time to share your detailed feedback. We are pleased to know that you appreciated our convenient location, airport transfer service, and the nearby facilities, especially for your transit stay. However, we sincerely apologize for the inconvenience you and your family experienced with the airport shuttle on departure. We are truly sorry that the arrangement was not well managed and resulted in an uncomfortable situation for your family. This is certainly not the experience we would wish for our guests, especially when travelling with children. We have taken note of your feedback and will share it with the relevant team for further review and improvement of our shuttle arrangements. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you and your family back in the future and provide you with a much more comfortable experience. Sincerely, Marc DUPUIS General Manager

Dear Ms. Ayumi, Thank you very much for your kind review. We are delighted to know that ibis Saigon Airport was a convenient choice for your layover. It is wonderful to hear that you appreciated our convenient location near the airport, complimentary shuttle service, clean room, and the nearby convenience stores and restaurants. We are pleased that you had a comfortable stay with us and hope to have the pleasure of welcoming you back on your next journey through Ho Chi Minh City. Sincerely, Marc DUPUIS General Manager

Dear Ms. Mayuko, Thank you very much for your kind review. We are delighted to know that you appreciated our convenient location near the airport and found our complimentary shuttle service helpful for both your arrival and departure. Thank you once again for choosing ibis Saigon Airport. We look forward to welcoming you back on your next visit. Sincerely, Marc DUPUIS General Manager

Dear Mr. Hiroyuki S., Thank you for sharing your feedback. We sincerely apologize for the inconvenience. Slippers are provided in the room, but we understand that the location of the shoe cabinet may not have been easy to notice during your stay. Should you have any difficulty finding them during your next visit, please feel free to contact our Front Office team at any time, and we will be happy to assist you. Thank you for your understanding, and we look forward to welcoming you back. Sincerely, Marc DUPUIS General Manager

Dear Mr. Hiroyuki S., Thank you for sharing your feedback. We sincerely apologize for the inconvenience. Slippers are provided in the room, but we understand that the location of the shoe cabinet may not have been easy to notice during your stay. Should you have any difficulty finding them during your next visit, please feel free to contact our Front Office team at any time, and we will be happy to assist you. Thank you for your understanding, and we look forward to welcoming you back. Sincerely, Marc DUPUIS General Manager

Dear Ms. Makiko, Thank you very much for sharing your feedback. We are pleased to know that you found our airport transfer service helpful and that our receptionist was able to assist you during your stay. We sincerely apologize for the inconvenience regarding the shuttle service to Terminal 3. Due to operational arrangements, our complimentary shuttle currently serves Terminals 1 and 2 only. We truly appreciate your understanding and are glad our team could provide you with the necessary information and assistance. Thank you once again for choosing ibis Saigon Airport. We hope to have the pleasure of welcoming you back in the future. Sincerely, Marc DUPUIS General Manager

Dear Mr. Hisatoshi, Thank you for sharing your impression on your recent stay at ibis Saigon Airport. It is wonderful to know that you found our hotel to be “Excellent” and glad that you had a pleasant stay with us. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors. We are looking forward to welcome you back in the near future at ibis Saigon Airport. Sincerely, Marc DUPUIS General Manager

Dear Mr. Shinohara, We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Ms. Keiko, Thank you so much for choosing to stay with us and for taking the time to give us your feedback. I am very glad to know how much you enjoyed the hotel facilities, services and allowed our team to express their professionalism and friendliness throughout your stay at ibis Saigon Airport. I am sure that this feedback will be a great reward to our team members as we strive continuously to improve the quality of services. Once again thank you for your feedback. We look forward to welcome you back to ibis Saigon Airport in the nearest future. Sincerely, Marc DUPUIS General Manager

Dear Ms. Kurumi M., Thank you very much for your wonderful review. We are delighted to know that our team was able to accommodate your day-use request and tailor it to your needs before your arrival. It is especially rewarding to hear that our Reception team provided excellent customer service and helped make your experience a pleasant one. Your kind words are greatly appreciated and will be shared with our team as encouragement. Thank you once again for choosing ibis Saigon Airport. We look forward to welcoming you back in the future. Sincerely, Marc DUPUIS General Manager

Dear Mr. Toshiaki t., Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay. We are sorry that the issue with your room key required you to return to the Front Desk multiple times. While our team did their best to assist you as quickly as possible so you could access your room again, we regret if our communication and apology were not conveyed clearly, leaving you with the impression that we did not care about your experience. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a much more pleasant stay in the future. Kind regards, Marc DUPUIS General Manager

Dear Mr. Katsuhiro I., We very much appreciate your comments regarding your stay at the ibis Saigon Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Dupuis General Manager

Dear Mr. N., Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our convenient location near the airport and nearby shopping facilities, as well as the comfort of your room. Your feedback has been noted and shared with the relevant team as we continue to look for ways to improve our guests’ comfort. Thank you once again for choosing ibis Saigon Airport. We look forward to welcoming you back in the future. Kind regards, Marc DUPUIS General Manager

Dear Mr. F., Thank you so much for choosing to stay with us and for taking the time to give us your feedback. I greatly appreciate your comments about different aspects of the room and these candid opinions would be a guideline for us to define what we still need to improve on. In taking great care of our valued customers, our main priority is to be able to offer a very well maintained and comfortable atmosphere while retaining the brand spirit of "Well-being at the best price". We are also going to apply different training for our colleagues for service improvement and share with them your feedback as a lesson during their learning process. Our guests are our number one priority at the property and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn their experience around. Once again, thank you for sharing your thoughts and we are looking forward to welcome you back in the near future at ibis Saigon Airport. Sincerely yours, Marc DUPUIS General Manager

Dear Mr. Moriwaki, Thank you for taking the time to share your feedback. Please allow me to express my sincerest apologies for the inconvenience and miscommunication regarding our airport shuttle service. Kindly note that our complimentary shuttle bus currently operates every 30 minutes between the hotel and Tan Son Nhat Airport Terminals 1 and 2. From there, guests may continue to Terminal 3 depending on their specific flight arrangements. We regret that this information and guidance were not communicated clearly enough during your departure. At the same time, we are pleased to know that you appreciated our convenient airport location and the room facilities. Thank you once again for your valuable feedback. We will continue improving our communication to provide a smoother experience for our guests in the future. Kind regards, Marc DUPUIS General Manager

Dear Mr. I., We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Dear Ms. Keiko N., We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit to ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager