イビス サイゴン エアポート

When I booked this hotel through an online travel agent, the booking mentioned that airport transfer were complimentary on request. To my surprise when I arrived the transfers were complimentary but not individual, it was a shared coach. I was asked to sit next to the driver of this coach in a compartment that was not at all clean, there weren’t even water bottles. I was asked to put my own bag in the coach with no assistance what so ever. While booking, I made a request for a quiet room away from the elevator, while my room was placed away from the elevator I was allocated a connecting room and could hear everything happening in the next room. Extremely poor sound proofing - to such an extent that I knew when the person in the next room was using the toilet! Disgusting! I’ve stayed in Ibis hotels in Europe and India, I’ve never faced such a poor quality of product! The staff behaviours was very average, sad to say that they don’t understand the word hospitality - there was no warm welcome, I wasn’t greeted with a smile on their face or even asked for feedback during checkout! Extremely transactional, such a shame for such a well reputed brand. This definitely marks my last stay with Accor internationally. Even though this hotel’s pricing is very reasonable, I would not spend a single $ coming back to this hotel!

This hotel is right next to the airport. Everything was perfect from the check-in, through the dinner, till the airport transfer. The roofstop bar and the pool is amazing. First but not last Ibis experience.

Our short stay here was for the most part great. Breakfast was a bit of a disappointment. I ordered an omelette from the kitchen and it was very evident only half was sent out, my partner ordered one too and probably got the other half of mine. I had no choice on fillings. We only a choice of Guava or Watermelon juice, the Milk for the cereal was hot and this will make people sick, add to that, the coffee machine had warm milk too, from sitting on the bench. When we went to pay for our breakfast, if we signed up to the Accor Membership, we would have gotten a discount, however as we are both already members, we weren’t entitled to the discount. The pool deck is very nice, with great views, attentive staff, and the drinks and food menus are awesome. We enjoyed a lovely evening swim on arrival and spent the better part of our last day by the pool relaxing. Having a Starbucks on the ground floor was great too, I knew I could get a nice coffee or frappe. We went to the pool about 10am, there were no towels available, my partner went to the room to grab a towel and Housekeeping was there, after several attempts, he managed to get across to the staff there weren’t any towels at the pool. There no ordering drinks or food for the pool until 4pm, because that’s when the bar opens. We tried ordering room service, that was an effort too, because non of the staff appear to be able to speak or understand English. We couldn’t charge it to our room because there wasn’t a deposit taken at check-in, so we had to use a credit card. Such a stark contrast from yesterday when we checked in. Just another reason not to return to Vietnam, when you stay in 2 alleged 4 Star Hotels in 6 days and neither appears to want to serve Westerner’s.

We had a long layover on HCM and arrived at this hotel around 3.45pm. We were too late in the day to have a room for day / half day hire but used the rooftop bar. Much better than sitting in the airport and they even took us back to the airport by shuttle bus.

国内線（ニャチャン～ホーチミン）が急にフライトキャンセルになり、ホーチミン空港でのトランジットが９時間になり、いくら何でも空港内で過ごせるような長さではないと思い、日本へ帰る国際線の出発までゆっくり休もうと空港近くのホテルを探しました。やはりいつも利用するアコーホテルが安心感があるので、当日の朝早くホテルにもしかしたら断られるかもしれないと思いましたが、メールをしました。するとすぐに返信があり、宿泊できるということでした。しかも空港からホテルまでのシャトルバスまであるともあり、安心してニャチャンを後にしました。到着して驚いことには、部屋から空港の滑走路が見え、空港を離発着する飛行機がみえること、さらにいつもどこの国でも必ず訪れるスターバックスがホテル内にあったことに感激しました。もちろんどこのイビスと同様にスタッフのフレンドリーな点はやはりアコーホテルを選んで良かったと思いました。今回はわずか数時間の滞在でしたが、次にホーチミンへ行く時は必ずこちらへ宿泊しようと思いました。帰りに日本へ戻る飛行機の機内からホテルがよく見えましたよ！Cảm ơn rất nhiều！