イビス サイゴン エアポート 4 つ星
お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 239 件のレビュー
イビス サイゴン エアポート
2 Hong Ha Street
国際空港 1 - 正式名称
アクセス: 500 m / 0.31 mi 3 min walk / 2 min drive
国際空港 1 - IATA コード
アクセス: 500 m / 0.31 mi 3 min walk / 2 min drive
チェックインはからです - チェックアウトはです
Highly average experience, a hotel riding on a brand name.
nikilk07953 Solo travel - トリップアドバイザー認証口コミ
When I booked this hotel through an online travel agent, the booking mentioned that airport transfer were complimentary on request. To my surprise when I arrived the transfers were complimentary but not individual, it was a shared coach. I was asked to sit next to the driver of this coach in a compartment that was not at all clean, there weren’t even water bottles. I was asked to put my own bag in the coach with no assistance what so ever. While booking, I made a request for a quiet room away from the elevator, while my room was placed away from the elevator I was allocated a connecting room and could hear everything happening in the next room. Extremely poor sound proofing - to such an extent that I knew when the person in the next room was using the toilet! Disgusting! I’ve stayed in Ibis hotels in Europe and India, I’ve never faced such a poor quality of product! The staff behaviours was very average, sad to say that they don’t understand the word hospitality - there was no warm welcome, I wasn’t greeted with a smile on their face or even asked for feedback during checkout! Extremely transactional, such a shame for such a well reputed brand. This definitely marks my last stay with Accor internationally. Even though this hotel’s pricing is very reasonable, I would not spend a single $ coming back to this hotel!
Very good location
j_noss888 Couples - トリップアドバイザー認証口コミ
This hotel is right next to the airport. Everything was perfect from the check-in, through the dinner, till the airport transfer. The roofstop bar and the pool is amazing. First but not last Ibis experience.
Dear j_noss888, We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, which is very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit at ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager
No Basic Customer Service
andrewdT7452GA Couples - トリップアドバイザー認証口コミ
Our short stay here was for the most part great. Breakfast was a bit of a disappointment. I ordered an omelette from the kitchen and it was very evident only half was sent out, my partner ordered one too and probably got the other half of mine. I had no choice on fillings. We only a choice of Guava or Watermelon juice, the Milk for the cereal was hot and this will make people sick, add to that, the coffee machine had warm milk too, from sitting on the bench. When we went to pay for our breakfast, if we signed up to the Accor Membership, we would have gotten a discount, however as we are both already members, we weren’t entitled to the discount. The pool deck is very nice, with great views, attentive staff, and the drinks and food menus are awesome. We enjoyed a lovely evening swim on arrival and spent the better part of our last day by the pool relaxing. Having a Starbucks on the ground floor was great too, I knew I could get a nice coffee or frappe. We went to the pool about 10am, there were no towels available, my partner went to the room to grab a towel and Housekeeping was there, after several attempts, he managed to get across to the staff there weren’t any towels at the pool. There no ordering drinks or food for the pool until 4pm, because that’s when the bar opens. We tried ordering room service, that was an effort too, because non of the staff appear to be able to speak or understand English. We couldn’t charge it to our room because there wasn’t a deposit taken at check-in, so we had to use a credit card. Such a stark contrast from yesterday when we checked in. Just another reason not to return to Vietnam, when you stay in 2 alleged 4 Star Hotels in 6 days and neither appears to want to serve Westerner’s.
Dear andrewdT7452GA, Thank you very much for taking some of your time detailing your experience about your stay at ibis Saigon Airport. I am happy to read that your time with us was great for the most part of it and I am especially glad you enjoyed the atmosphere of our fully renovated roof top bar with the swimming pool overlooking the international airport. Regarding the pool towels, I am very sorry for the miscommunication from our public attendant and rest assured we will continue to improve ourselves to deliver memorable experience to all our guests. Once again, thank you for your comments and we hope to have the opportunity to serve you again in the near future. Best regards, Marc Dupuis General Manager.
Didn’t stay - rooftop bar with great views for layover
bognarofsydney Couples - トリップアドバイザー認証口コミ
We had a long layover on HCM and arrived at this hotel around 3.45pm. We were too late in the day to have a room for day / half day hire but used the rooftop bar. Much better than sitting in the airport and they even took us back to the airport by shuttle bus.
Dear bognarofsydney, We very much appreciate your comments regarding your stay at the ibis Saigon Airport. We are happy to read that you had a pleasant stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Sincerely, Marc DUPUIS general manager
Yukie H. 一人 - 確認済みレビュー すべて
国内線（ニャチャン～ホーチミン）が急にフライトキャンセルになり、ホーチミン空港でのトランジットが９時間になり、いくら何でも空港内で過ごせるような長さではないと思い、日本へ帰る国際線の出発までゆっくり休もうと空港近くのホテルを探しました。やはりいつも利用するアコーホテルが安心感があるので、当日の朝早くホテルにもしかしたら断られるかもしれないと思いましたが、メールをしました。するとすぐに返信があり、宿泊できるということでした。しかも空港からホテルまでのシャトルバスまであるともあり、安心してニャチャンを後にしました。到着して驚いことには、部屋から空港の滑走路が見え、空港を離発着する飛行機がみえること、さらにいつもどこの国でも必ず訪れるスターバックスがホテル内にあったことに感激しました。もちろんどこのイビスと同様にスタッフのフレンドリーな点はやはりアコーホテルを選んで良かったと思いました。今回はわずか数時間の滞在でしたが、次にホーチミンへ行く時は必ずこちらへ宿泊しようと思いました。帰りに日本へ戻る飛行機の機内からホテルがよく見えましたよ！Cảm ơn rất nhiều！
Dear Yukie H., We very much appreciate your comments regarding your stay at the ibis Saigon Airport. We are happy to read the wonderful feedback that you had a pleasant stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Sincerely, Marc DUPUIS general manager
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price