Dear Mr. Chow C, Thank you very much for taking time to tell us about your experiences during recent visit at the Hôtel des Arts Saigon - MGallery. Firstly, we appreciated so much for your compliment sharing about your Front Desk performance who handled your arrival & departure that met your high satisfaction. Secondly, I have fully noted down your feedback with experience at our Sunday Brunch that not meet your expectation. This point of your sharing has been brought up to attention of our Social Club Manager and hotel management to investigate and brief amongst the team. Mr. Chow, as we always highly evaluate & appreciate every guests staying with us, please rest assured that we treat our guests equally in every service delivery. As if any unintentional reaction of our team member may cause the misunderstanding about this unfairness, please accept our sincere apology for this. Once again, we thank you so much for sharing your experience, and it is our hope as this experience would not prevent you from choosing our hotel for your return in the future. Please do not hesitate to contact me anytime if you may need any further assistance. With our best regards, Trang Pham (Ms.) Front Office Manager

Dear Biskermb2022, Thank you so much for taking time to tell us about your experiences during recent visit at the Hôtel des Arts Saigon - MGallery Collection. It is a great pleasure to receive your positive feedback & your highest 5 stars scored for all areas from food quality, service provided to hotel location that you have marked for us. I trust that you have enjoyed the best view of city while staying at our Infinity Pool during stay. I will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, we highly appreciated for your experiences sharing. and we hope your next visits will be always as pleasant as the previous one. With our best regards, Trang Pham(Ms.) Front Office Manager

Dear Timothytansp, Thank you so much for taking time to tell us about your experiences during recent stay at the Hôtel des Arts Saigon - MGallery Collection. It is always a pleasure to receive our guest positive feedbacks. We are very glad to know that you have enjoyed your first time staying with us and have great experiences at hotel outlets. Since we always do our best to accommodate most of our guest request, therefore late check out was arranged to make sure that you have taken enough rest before taking your late flight. Once again, thank you for sharing your experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming your next visit in a near future. With our best regards, Trang Pham(Ms.) Front Office Manager

Dear Mr. Ali T, Thank you very much for taking time to tell us about your experiences during recent stay at the Hôtel des Arts Saigon - Mgallery Collection. We are really delighted to get your feedbacks about the last visit after a long time that we have missed you from frequent patrols at your second home in Saigon. Your mentioned about "unmatched value created" from our team, that really made our day. We trusted that you have had a very enjoyable and memorable stay as usual. I will share these of your comments amongst our team, and I am sure this will serve an encouragement to them all. Once again, we thank you for your experiences sharing. It is our hope to welcoming you back in a not too distant future. We wish you all the best. With our best regards, Trang Pham(Ms.) Front Office Manager

Dear MarienN7462ID, Thank you so much for taking time to tell us about your experiences during your time staying at the Hôtel des Arts Saigon - MGallery Collection. We are very delighted to have your feedbacks sharing with community about experiences at our hotel during your time staying here with us. I trust that you have known our team members so well, and appreciated so much your high evaluation for their efforts during the Pandemic period. Thank you so well for your compliment to our Chef Hung as well as recommending the new signature items on his new menu. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, we highly appreciated for your experiences sharing and thank you for your continuing support Accor Group and our hotel as usual. With our best regards, Trang Pham(Ms.) Front Office Manager