Dear Masaaki t., Thank you for sharing your experience. We have sent you a separate email on this matter. Look forward to hearing from you. Yours Sincerely, Nguyen Dam Dieu Anh Guest Experience Manager

Dear Mr. N., Thank you for your kind feedback regarding your stay. We are delighted to hear that you enjoyed the room upgrade and appreciated our facilities. It is wonderful to know that your experience at our hotel encourages you to return. We look forward to welcoming you again. Yours Sincerely, Nguyen Dam Dieu Anh Guest Experience Manager

Dear Yosuke H., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your experience on the club floor. We appreciate your comments about the corridor's condition and the late checkout policy, which we will take into consideration for future improvements. Yours Sincerely, Nguyen Dam Dieu Anh Guest Experience Manager

Dear Chikata O., Thank you for sharing your feedback. I regret to learn that cleanliness did not meet your expectations during your stay. Please rest assured that your comments will be taken into consideration to enhance our housekeeping standards. Yours Sincerely, Nguyen Dam Dieu Anh Guest Experience Manager

Dear Kazuki I., Thank you for your positive feedback regarding our location. We are pleased to hear that you enjoyed the convenience of being able to explore local cuisine while avoiding crowded areas. Your satisfaction is our priority, and we hope to welcome you back soon. Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Naoko O., Thank you for your kind words regarding our front desk and doorman services. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Otsuka M., Thank you for your feedback regarding your recent stay. We regret that the amenities did not meet your expectations. Your comments are valuable, and we will consider them as we continually strive to enhance our guest experience. Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. H., Warmest greetings from Pullman Saigon Centre! Thank you for your feedback regarding the placement and number of electrical outlets, as well as the issue with the television switch. We are actively looking into ways to address this issue. We hope you will consider staying with us again, as we’d love the opportunity to provide a more restful experience. Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. K., Warmest greetings from Pullman Saigon Centre! Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our facilities, the views from the lounge, and the variety of breakfast options. We are truly sorry to hear that your room did not meet our cleanliness standards. Cleanliness is a top priority for us, and we will address this with our housekeeping team immediately. We value your feedback and hope to provide you with a much better experience on your next visit. Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Nao, Thank you for taking time to share your experience at Pullman Saigon Centre. We’re thrilled to hear that you enjoyed our prime location and found it convenient for your travelling, along with the staff service, the room upgrade and the breakfast. It’s always great to hear that our guests appreciate what we have to offer. We hope to see you again on your next visit! Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Diego, Warmest greetings from Pullman Saigon Centre! First of all, it was our pleasure to have you stayed with us for your recent trip at our hotel. Thank you for your sincere sharing. Please kindly allow me to sum up your concerns as below: 1. The miscommunication in terms of membership status which led to the lack of recognition for loyalty member. 2. Room arrangement 3. Booking was not linked online to the application. 4. Cleanliness in the room. On behalf of the team, I would like to send you our most sincere apologies all the unpleasant experiences that you encountered during your latest stay with us. Regarding about your membership status, there were indeed the two membership accounts stored in our system. To prevent any further confusion and lack of recognition, I have deactivated the Silver Membership and remained the Platinum Status one. Please rest assured that it will be activated from now on and we do apologize for the mistakes in the previous stay. Noticing that you will be back to us soon, I have arranged your room on the quiet side of the hotel which we believe will offer you a peaceful environment and enhance your experiences. Moreover, your bookings were made directly with the hotel. Unfortunately, we are unable to make it available on the application for your reference. However, we take notes seriously on your concern and will share the feedback to the central team to see if the feature can be improved in the future. Nonetheless, all the benefits as Platinum are still applied for your future booking and we will make sure points will be credited correctly. Last but not least, We are truly sorry to hear that your room did not meet our cleanliness standards. Cleanliness is a top priority for us, and we will address this with our housekeeping team immediately. Once again, thank you for raising your concerns to us and help us to know how to improve better. We are working on the shortfalls and will do our best to ensure your upcoming stay will be seamless. We are looking forward to welcoming you back soon. Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Hiroyuki S., We very much appreciate your comments regarding your stay at the Pullman Saigon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's a pity that we didnt promote properly to let you know that we have Vietnamese Coffee available at our Executive Lounge. Next time, we will make sure to deliver our amazing caphe suada (Vietnamese Coffee with condensed milk) for your start up of the day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Takeshi U., We very much appreciate your comments regarding your stay at the Pullman Saigon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Yamada T., Warmest greetings from Pullman Saigon Centre! Thank you for your wonderful review! We're so glad to hear that our staff made a positive impression during your stay. We believe exceptional service is key to a great experience, and your kind words will certainly motivate our team. We look forward to welcoming you back soon! Yours Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Takeshi U., We very much appreciate your comments regarding your stay at Pullman Saigon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we will certainly pay more attention in cleanliness. I will work closely with the Housekeeping Team for better improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager

Dear Mr. Yoshihiro M., We very much appreciate your comments regarding your stay at Pullman Saigon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Dam Dieu Anh Assistant Guest Experience Manager