Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the room size and location. Our rooms are designed in line with Singapore’s standard sizing, and while we may be slightly away from the nearest MRT station, we are glad to offer convenient access to nearby bus services and transport options. We are pleased to hear that you found the breakfast relatively good, and we also take note of your feedback regarding variety. This will be shared with our team for review and improvement. Your feedback is valuable to us as we continue to enhance our guest experience. We look forward to welcoming you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Louis, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the breakfast. At the same time, we note your comment regarding the room and your experience has been shared with the relevant team for review. Should any assistance be required during your stay, guests may kindly dial “0” or approach any of our staff at the Front Office counter, and our team will be glad to assist. We appreciate your feedback and hope to welcome you again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear ManonImma, Thank you for your kind feedback. We’re delighted to hear that you found our location convenient and our staff helpful and supportive. It’s also great to know that you enjoyed the restaurant and bar. Our rooms are designed in line with standard Singapore hotel sizing, and we’re glad to know you found them functional for your stay. We look forward to welcoming you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the presence of cockroaches. This is completely unacceptable and far below the standards we strive to uphold. We are also sorry for the inconvenience caused by the room layout, specifically the sink not being positioned opposite the mirror. We understand how this may have affected your comfort. Please be assured that your comments regarding pests have been taken very seriously. We have escalated this matter to our pest control provider and housekeeping team for immediate and thorough inspection, treatment, and preventive measures to avoid recurrence. Maintaining a clean, safe, and comfortable environment for our guests is our top priority. We truly regret that these issues impacted your stay and appreciate you bringing them to our attention. We hope you will consider giving us another opportunity in the future to provide you with a much-improved experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Sophie, Thank you for your kind feedback! We’re glad to know that you had a pleasant and convenient stay with us. We hope to welcome you again for a longer visit next time! Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Benoit, Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you faced due to your flight delay and your experience during breakfast. Please note that any refund or amendment for flight-related delays depends on the booking terms and conditions. We’ll also share your comments regarding breakfast space and service with the relevant team for improvement. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our location, facilities, and the friendliness of our staff. For the air conditioning, please feel free to dial “0” from your room so our maintenance team can promptly assist. Kindly note that the in-room chiller is designed for chilled beverages rather than full refrigeration. We have also taken note of your comments regarding breakfast and pool area cleanliness. Your suggestions on stock levels and table arrangements are very helpful and will be reviewed with our team to enhance guest comfort and efficiency. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that the cleaning did not meet your expectations. Your comments will be shared with our housekeeping team to improve the quality of service. We appreciate your rating and hope to have the chance to provide you with a better experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Jean Charles, Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet expectations and that you encountered multiple inconveniences. Please accept our sincere apologies for the cleanliness concerns and the timing of housekeeping service — we will certainly review this with our team to improve scheduling and quality. Regarding laundry services, kindly note that as informed to your booking agent, guests are required to hand over their laundry at the front desk and collect it upon completion. This is part of our process to ensure accuracy and prevent any misunderstanding. We apologize if this was not communicated clearly during your stay. We value your feedback, and it will be taken seriously to help us improve our services and guest communication. We regret the poor impression this stay left with you, and we hope to have the opportunity to serve you better in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Guest, Thank you for sharing your experience. We’re glad to hear that our team was able to assist you during your short stopover, from helping with your travel batteries to ensuring you enjoyed a welcome drink. Your kind words about our attentive staff and reception team mean a lot to us. We hope to have the pleasure of welcoming you again, perhaps for a longer stay next time! Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Rosa M., Thank you for taking the time to share such a detailed review. We sincerely regret that several aspects of your stay did not meet your expectations, from the hotel’s location and room design to the breakfast experience and check-in process. Please accept our apologies for the inconvenience caused, especially regarding the room readiness and the lack of adjoining rooms. We understand that our property layout and size of rooms may not have suited your preference, and we truly appreciate your honest feedback, which helps us to improve. On a positive note, we are glad you enjoyed our pool and towel service, as well as the convenience of nearby dining options and parking. Your comments will be shared with our management and operational teams to work on enhancing both our facilities and services. We hope you may consider giving us another opportunity in the future to provide a better experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Pierre, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the room layout, air conditioning noise, and soundproofing. Your comments regarding the photo representation and cleanliness are also noted and will be shared with our team for immediate review and improvement. Please rest assured that we take all guest feedback seriously as it helps us to identify areas where we can do better. We genuinely regret that we were not able to provide you with the experience you deserved, and we hope to have another opportunity in the future to make it right. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear R., Thank you for your lovely feedback! We’re delighted to know that you enjoyed a good stay with us and appreciated the cleanliness, quiet atmosphere, and welcoming service from our team. It\'s also great to hear you found the location convenient. We hope to welcome you back again soon! Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson

Dear Nico, Thank you for sharing your experience! We\'re so glad to hear that you enjoyed the peaceful atmosphere and had a relaxing stay. It’s also great to know that our staff made a positive impact. We hope to welcome you back soon for another restful visit! Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson