Mercure Macon Bord de Saone Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,561 أراء

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Mercure Macon Bord de Saone Hotel - Image 1
Mercure Macon Bord de Saone Hotel - Image 2
Mercure Macon Bord de Saone Hotel - Image 3
Mercure Macon Bord de Saone Hotel - Image 4
26 Rue Pierre de Coubertin, 71000 MACON, فرنسا

الوصف

خدمات الفندق الإضافية

  • Anti-COVID health protocols applied

  • Free private car park

  • PRIVILEGE rooms with a view of the Saône River

  • Room service available for those who do not have a pass

  • 3283 sq. ft. (305 m²) of meeting facilities

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000 MACON
فرنسا

نظام تحديد المواقع العالمي (GPS):46.318093, 4.842326

الهاتف
فاكس +33 3 85 39 11 45

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

BAR AU FIL DE L'O

Enjoy the view of the Saône River from our unique bar, with a glass of local wine accompanied by our sharing boards and tapas directly from the Burgundy Region that will help you flow "AU FIL DE L'O"

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,561 أراء

تقييم TripAdvisor  3.2/5  667 أراء

Avoid

ملاحظة Tripadvisor 2.0/5

Alphajet تقييم TripAdvisor المعتمد

You expect a certain standard of comfort & service when staying at a Mercure hotel (considering the price) and this hotel certainly fails that test when we stayed. I can't really say anything positive about the place. I would pull the hotel down (it's badly showing its age) and replace it with something Mercure can be proud of.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet the standards of comfort and service you expected. Your experience is clearly far from what we aim to deliver, and we sincerely apologise for the disappointment caused. We understand your concerns regarding the ageing aspects of the hotel. Please be assured that your comments are taken seriously and have been shared with our management team as we continue to plan improvements to ensure a better quality of stay for our guests. Even though your visit was not as expected, we hope you might consider giving us another chance in the future so we can offer you a much more positive experience. Kind regards,

Renovation cannot come soon enough !

ملاحظة Tripadvisor 2.0/5

paulpZ6096FV العائلات - تقييم TripAdvisor المعتمد

Having stayed in many Mercure hotels around the world this really was the most disappointing. The manager informed us that the hotel is due for a complete renovation as it dates back to the 60’s but that really should be stated up front when looking on line as it is really tatty. Perhaps that also explained why they asked for full payment when we checked in, our mistake to oblige. However this didn’t explain why the breakfast was so poor with overcooked frozen pastries and poor selection, they couldn’t even oblige my wife with a poached egg. Maybe give this a miss till the renovation is done !

Dear guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. We understand your concerns regarding the condition of the hotel, and we are currently planning a complete renovation to improve the overall experience. We regret that this was not clearly communicated prior to your booking, and we will work on providing more transparency moving forward. We also apologize for the issues you encountered at breakfast, and we will address your feedback with our team to ensure better quality and service in the future. Your comments are valuable as we continue to make improvements. We hope to have the opportunity to welcome you back once our renovations are complete, for a much more enjoyable stay. Kind regards, Ywane.

Disappointing experience;

ملاحظة Tripadvisor 2.0/5

Linda v Couples - تقييم TripAdvisor المعتمد

Although we didn't have great expectations for the Mercure because we only stayed there for 1 night, we were disappointed with this hotel. The price-quality ratio is not good. The hotel is poorly maintained, which is already visible before you enter the hotel. Garbage in the parking lot and the lobby has little atmosphere. The carpeting in the hallways is dated and dirty. In the restaurant, the windowsills are full of dead mosquitoes and flies. We had breakfast at the hotel, the food was okay. The rooms themselves are not very comfortable: rock hard beds and a rain shower with barely any water pressure. Very dirty carpet full of curious stains. We had to get toilet paper ourselves from reception; this had not been supplemented.. Very unfortunate, because the hotel has a lot of potential. The location is good. A beautiful place on the water. The hotel also has an outdoor swimming pool, which can be very nice during a (hot) day spent in the car. Excellent WiFi. We won't be coming back here again.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at the Mercure Mâcon Bord de Saône. We are genuinely sorry to hear that your experience did not meet your expectations. We apologize for the issues you encountered, from the cleanliness of the hotel and grounds to the comfort of the room. Your observations regarding the maintenance of the property, the state of the carpeting, and the lack of essentials like toilet paper are deeply concerning. Please be assured that we take these matters very seriously, and we will address them with our team to ensure improvements are made. We’re glad to hear that you appreciated the hotel’s location, the outdoor swimming pool, and the quality of the WiFi. However, we understand that these positives were overshadowed by the negative aspects of your stay. It is unfortunate that we could not provide you with the experience you were hoping for. We hope you might reconsider and give us another chance in the future to show you the improvements we’ve made. Kind regards, Ywane

Good hotel and great service

ملاحظة Tripadvisor 5.0/5

tholl777 العائلات - تقييم TripAdvisor المعتمد

Stayed in January, to break journey from the Alps to UK. About 4 hours from the Alps and 7.5 hours from Calais and not too far off a main route. Good hotel, Macon looked interesting but didn’t spend long there. Special thanks to Morgane and Romain for great service.

Dear Sir and Madam, Thank you so much for your kind words, I am very happy to know that I was able to make your stay even better. I will transmit your message to Romain, he will be very pleased too. It would be a great pleasure to see you again in the future, like that we can give you some tips to enjoy and discover Mâcon. Have a great day, Kind regards, Morgane, Front desk.

Good place for a short stay in Macon

ملاحظة Tripadvisor 4.0/5

mfranks911 تقييم TripAdvisor المعتمد

Took a group of wine professionals for a three night stay. Reasonable size rooms maybe slightly jaded but comfortable. Very adequate shower room and toilet. Some rooms overlook the river and there is a very nice outdoor terrace and swimming pool. Breakfast was good but could get a little busy and the evening meal options are also OK. The hotel occupies a good position just across from the riverbank and makes a good place to explore the Southern part of Burgundy. Staff were friendly and efficient and we would certainly use this hotel again if in the Maconnais.

Sir, Thank you very much for taking the time to write us a feedback after your trip in Mâcon. We very much appreciate it and we would be more than happy to welcome you anytime in the future. Have a wonderful day, Best regards, Morgane.

بالاشتراك مع TripAdvisor

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