Novotel Мадрид Центр 4 звезды

Fabulous breakfast! Best breakfast we had in Spain! A fabulous juice bar and everything you can imagine for breakfast. The hotel's location is great, within walking distance of Retiro Park and close to the great museums of Madrid. The staff is very helpful and they speak great English.

Well located close to many good restaurants. Very service oriented staff, next to several underground stations. Room was clean and standard, but a bit tight with 8 and 15 yo kids. Very good breakfast buffet with many fresh ingredients. Downstars bar showed football every night and upstars gym was ok. No experience from rooftop pool & bar.

Unfortunately no apparent updates have been made to these rooms in years. Especially when it comes to mattresses and room offerings/comfort. Very outdated and bouncy basic spring mattresses, similar to what you would find in 1 star motels. In addition Climate control is severely restricted by the front desk. Not in a reasonable way or nothing to do with energy saving when systems are often just disabled altogether or do not function properly. You may experience a room that is too hot as a result. It can easily be resolved at reception but it will depend how helpful they are willing to be and who is attending you. Rooms are dark, even when facing the street. Dark depressing furniture. Temperamental water pressure with high and lows. Altogether Service, room comfort and food quality have decreased over a decade and need serious attention and updates. Rooms are quiet with exception of fast, self closing loud slamming doors and which direction your room is facing. There is a roof deck with a bath tub size pool, often filled with screaming children. Limited food is available there but service is absolutely terrible.Slow, non attentive, inexperienced staff. Good for a quick drink but if you must eat at this hotel, do it downstairs. The roof deck has no views, since it is fenced in. The work out facility is semi decent. Elevators are slow and very small, also have frequent mechanical issues or are overwhelmed when hotel has meetings or large groups. There is an overwhelming perfume distributed by hidden fogger machines. Headache worthy at times and designed to disguise the sometimes noticeable toilet discharge stench. Plumbing issues that have accompanied this hotel since its opening, although not all that uncommon in basements/lower floors in Spain. The restaurant/bar area is rather loud at times, has no atmosphere and no windows, since it is a basement. Service here has improved but is never consistent. Restaurant has good food for being a hotel but is not the quality it used to be. It seems too many cost cut backs have yielded to a far inferior product. Altogether not a bad place to stay for a quick visit but with many "ifs" There is no need to gamble with hotel rooms, given the very large number of hotel options in Madrid. In no way was this hotel ever 4 star worthy. Even at its best. this hotel was never more than a middle of the road 3 star hotel. Good location, many nearby shops and restaurants but then again, that is true just about anywhere in Madrid. A wonderful city to visit, while staying elsewhere

Very nice and comfortable hotel with regards to staff, location, great breakfast, taxi services etc. The reception staff was very helpful and friendly. The reception area was great. Our stay was very nice.

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