Mercure Мадрид Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 192

Mercure Мадрид Центр - Image 1
Mercure Мадрид Центр - Image 2
Mercure Мадрид Центр - Image 3
Mercure Мадрид Центр - Image 4

Описание

Особенности отеля

  • Тихий 4-звездочный отель в центре Мадрида

  • Менее 10 минут ходьбы от музеев, вокзала Аточа и метро

  • Номера с системой охлаждения воздуха (до 3 гостей) и люксы с террасой

  • Доступна парковка. Размещение с домашними животными не допускается

  • Рядом с парком Ретиро и Ботаническим садом

Наши номера

Расположение отеля

Mercure Мадрид Центр

Calle Lope De Vega 49
28014 Мадрид
Испания

GPS:40.4139175, -3.6944082999

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

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Рейтинг ALL  4.4/5  Отзывов: 1 192

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 294

Сертификат качества 2024

A wonderful experience

Примечание: Tripadvisor 5.0/5

Conrad Bond B Реальные отзывы TripAdvisor

The Mercure Madrid Centro is located in an ideal place, right in the heart of town and in close proximity to the Prado Museum (Museo Nacional del Prado). The local area offers countless cafes and restaurants that will give you options galore. The hotel itself has well-appointed, modern rooms with quality furnishings, as well as a delightful dining area that offers a nice ambiance and a decent spread for breakfast. Staff are welcoming and helpful and the check-in and check-out processes are a breeze. The hotel is clearly properly managed and well-maintained. I would definitely come back to the Mercure during my next trip to Madrid.

Perfect location

Примечание: Tripadvisor 4.0/5

Keith H Семьи - Реальные отзывы TripAdvisor

This hotel is a little tattered and worn, and our rooms were a bit small, but the location was ideal for its proximity to museums, parks, historic walls, and shopping. We were generally pleased with the breakfast, and the staff was friendly.

Mixed feelings

Примечание: Tripadvisor 4.0/5

chantal v Реальные отзывы TripAdvisor

I have mixed feelings about this hotel. Starting with the positives: the location is good. Across from Prado Museum, close to many good restaurants and bars and close to the bus stop when you're coming from the airport. The basic rooms are not too small and have a well equipped bathroom. Room and bathroom are kept very clean. We had a room at the front of the hotel with a little balcony looking out onto the Prado. Wifi in the room is good, not so in the breakfast area. Breakfast has a good selection of fresh foods (coffee is not the best though). The minibar has 5 soft drinks that are complementary. They are not restocked. There is a kettle and some soluble coffee, no nespresso. There are no bathrobes. Pablo at the reception was extremely friendly and nice... Some staff are friendly... However, upon arrival, check in was done with a long face making me feel unwelcome. I am a Diamond All Accor member and yes, I am used to being treated like a VIP in hotels of the Accor chain. This hotel did not make me feel special in any way. There was no upgrade even though I kindly asked for one months before our arrival. There were lovely chocolate snacks in the room as an apology which was a nice gesture, but they simply replaced the welcome gift. I e-mailed beforehand that it was my boyfriend's birthday during our stay and a special gift was agreed upon (birthday cake). However, there was no gift even though during our stay I reminded staff that we were celebrating his special day. If you are looking for an impersonal hotel with good rooms and a good location and you can get a good deal then I would recommend the hotel. If you are looking for that little extra and especially if you are used to being pampered in hotels (or you have expectations because you are a Diamond member), then I suggest you look elsewhere. I find it a pity, a smile and keeping their promises would have made all the difference for me.

Dear Chantal, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Mercure Madrid Centro****. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. I would like to apologize if we couldn´t do an upgrade on your reservation, we are the only one hotel Mercure in Madrid city and we are always fully booked. I remember you had send some mails from January and we tryed our best to do a free upgrade but, we only have 6 superior rooms and all of them were already booked. Thats why we gave to you a room with balcony to the main street, to guarantee nice views during your stay. On the 14th we let on your room a piece of cake for your boyfriend´s birthday with a note, we are sorry if you had expected another kind of surprise, or another kinds of present, normally this birthday details, makes our guests very excited! but, we will take a note to keep working on it and improve to do better surprises. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Best regards, Rosario Ortega Front Desk Manager

Просто понравилось

Примечание: отзывы клиентов 4.5/5

Bakhtiyar Деловые путешественники - Проверенные отзывы - ALL

Все что надо есть. Удобное расположение.

Dear Bakhtiyar K., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Team

Любимый отель

Примечание: отзывы клиентов 5.0/5

А. Семьи - Проверенные отзывы - ALL

Заботливый персонал, отличное расположение, комфортные номера, особенно, если повезёт и достанется номер с балконом!

Dear Alexei, Thank you for your kind words about Mercure Madrid Centro! We are very pleased that you enjoyed our attentive staff, excellent location and comfortable rooms. We are proud that you particularly liked the rooms with balconies. We endeavour to provide our guests with only the best service and experience. We hope to see you again soon! Sincerely, Front desk department

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Другие интернет-пользователи оценили наш отель

  • 781 Отзывов 9.5/10 Расположение
  • 759 Отзывов 6.9/10 Номер
  • 869 Отзывов 9.2/10 Сервис
  • 77 Отзывов 2.4/10 Интернет
  • 456 Отзывов 4.9/10 Комфорт
  • 424 Отзывов 8.1/10 Завтрак
  • 240 Отзывов 8.7/10 Чистота
  • 103 Отзывов 5.8/10 Еда

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