Mercure Мадрид Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 189

Гарантия
лучшей цены
Mercure Мадрид Центр - Image 1
Mercure Мадрид Центр - Image 2
Mercure Мадрид Центр - Image 3
Mercure Мадрид Центр - Image 4
Calle Lope De Vega 49, 28014 Мадрид, Испания

Описание

Особенности отеля

  • Тихий 4-звездочный отель в центре Мадрида

  • Менее 10 минут ходьбы от музеев, вокзала Аточа и метро

  • Номера с системой охлаждения воздуха (до 3 гостей) и люксы с террасой

  • Доступна парковка. Размещение с домашними животными не допускается

  • Рядом с парком Ретиро и Ботаническим садом

Наши номера

Расположение отеля

Mercure Мадрид Центр

Calle Lope De Vega 49
28014 Мадрид
Испания

GPS:40.4139175, -3.6944082999

Телефон
Факс +34 914 29 23 91

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 189

Рейтинг TripAdvisor  3.9/5  Отзывов: 1 338

Сертификат качества 2024

Friendly Staff and Good Location - Will Return

Примечание: Tripadvisor 5.0/5

Tommy K Реальные отзывы TripAdvisor

Stayed at the Mercure Madrid Centro for one night as an ALL Plat and was accommodated in a spacious and well-furnished corner "privilege" room. I appreciated the additional amenities, including bedroom slippers, a bathrobe, and a complimentary minibar. The Mercure is well located to many tapas spots which I enjoyed trying, and also within walking distance of Cibeles for the 203 to the Airport. It was also conveniently located for access to Retiro Park. Plaza Mayor and Grand Via were only a short walk away. The staff at the Mercure were friendly, particularly Rowena who checked me in. I would recommend this option for ALL guests looking for a place to stay in Madrid.

Dear Guest, Thank you very much for your wonderful review and for choosing Mercure Madrid Centro for your stay. We are delighted to know that you enjoyed your Privilege corner room, the additional amenities, and our central location, which allowed you to explore Madrid so easily. It is especially rewarding to read your kind comments about our team, and we will be pleased to share your compliments with our colleague, who will certainly appreciate your recognition. We are also grateful for your loyalty as an ALL Platinum member, and it is a pleasure to know that your experience met your expectations. Thank you for recommending our hotel to other ALL guests. We truly look forward to welcoming you back on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Room looks like in an hospital... Manager avoids meeting clients and lies about not being there... Cleaning is just good...

Примечание: Tripadvisor 1.0/5

GranTurismo75 Реальные отзывы TripAdvisor

Room is like an hospital room... Management lies not to meet client... Some employees are more lieutenant than employees... They don't care about you status... Forgot to clean the toilets 2 times... Breakfast is really basic... Neighborhood is nice... No lobby and very small restaurant part for breakfast... Some employees are great and sorry about the situations...

Dear Guest, Thank you for taking the time to share your feedback. We would like to clarify that many of the comments mentioned in your review do not correspond to our hotel or to our usual service standards, as we have no record of these situations having been reported to us during any of our last guests. We regret that you felt this way, but we believe there may be some confusion regarding the property or the circumstances described. Please note that our management team, including the General Manager and me, the Front Office Manager, are available on site from Monday to Friday, and we are always open to speaking with our guests personally in order to address any concerns directly and promptly. That said, we appreciate your positive remarks about some members of our staff and the neighborhood. We remain fully committed to providing a welcoming experience to all our guests, regardless of status, and we take any constructive feedback seriously. Should you wish to discuss your experience further, we would be pleased to do so in person. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Good location

Примечание: Tripadvisor 4.0/5

puchka Реальные отзывы TripAdvisor

The check-in process was a big disappointment. Till 3.30 pm the room was not ready and we had to repeatedly follow up. The reception staff were slow in responding. Room was upto expectations, comfortable bed. Housekeeping slipped up in failing to refill the shower gel containers. We stayed for four nights. The location is its most favourable point.

Dear Guest, Thank you very much for taking the time to share your feedback and for rating your stay 8 out of 10. I am truly sorry for the delay during check-in and for the need to follow up repeatedly. This is not the level of efficiency or service we strive to provide, and I will be reviewing your comments with the reception team to ensure we improve our response times. I am also disappointed to hear about the oversight from our housekeeping team regarding the shower gel refill. Thank you for bringing this to our attention, we will reinforce our procedures to avoid similar situations in the future. On a positive note, I’m pleased that you found the room comfortable and that our central location contributed positively to your stay. We hope to have the opportunity to welcome you back and offer you a smoother and even more pleasant experience. Warm regards,

Примечание: отзывы клиентов 3.5/5

Grigorii Z. Семьи - Проверенные отзывы - ALL

Отличное расположение, вежливый персонал, приятные завтраки.

Dear Grigorii Z., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, courteous staff, and pleasant breakfasts. Your experience is important to us, and we value your input. Goodbye, Mercure Madrid Centro

No restaurant, poor rooms no natural light

Примечание: Tripadvisor 2.0/5

belaril Реальные отзывы TripAdvisor

The hotel is well located. However it does by no meal match what you could expect from hotel in this category and price level. My room was very dark and not well furnished. Lame bed that moves while you sleep. Poor coach. There is no real room service either , at it is outsourced and I was told I would need to wait one hour to have anything served. Breakfast is served in depressing room, again poorly lit, lacking of natural light. Products are not very good, terrible bread, mediocre cheese and ham. The hot plates like the eggs are clearly getting just outside a box. Won’t come again and do not recommend.

Dear guest, Thank you for taking the time to share your detailed feedback with us. We regret that your experience did not meet your expectations, especially regarding the room conditions, meal service, and breakfast offering. Please allow us to clarify that we continuously strive to improve our facilities and services. Your comments about the room lighting, furnishings, and comfort have been shared with our management team for immediate review. Likewise, we are evaluating the quality and presentation of our breakfast to enhance guest satisfaction. Regarding room service, we understand the importance of timely delivery and apologize for any inconvenience caused by the outsourced service. We appreciate your honest feedback as it helps us identify areas where we need to improve. We hope you might reconsider staying with us in the future, so we have the opportunity to provide you with a much better experience. Kind regards,

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Другие интернет-пользователи оценили наш отель

  • 689 Отзывов 9.5/10 Расположение
  • 634 Отзывов 6.7/10 Номер
  • 739 Отзывов 8.7/10 Сервис
  • 45 Отзывов 1.9/10 Интернет
  • 373 Отзывов 4.6/10 Комфорт
  • 343 Отзывов 7.7/10 Завтрак
  • 191 Отзывов 8.2/10 Чистота
  • 92 Отзывов 5.7/10 Еда

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