Hello, Thank you for your feedback regarding your recent stay. I appreciate your comments about the apartment size and your breakfast experience. We strive to provide a variety of options and will certainly consider your suggestions for improvement. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on the apartment's location and furnishings. However, we regret to hear that the breakfast offerings did not meet your expectations. Your input is valuable as we continually seek to improve our services. Kind regards, Rasa Duty Manager

Thank you very much for your feedback. We are pleased that you enjoyed the location of our hotel. We regret that the condition of the room and the selection at breakfast did not meet your expectations. We will discuss your comments internally to improve our services and see if adjustments can be made within our adagio brand breakfast offering to match specific requests. Kind regards, Craig Operations Manager Adagio Edinburgh

Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your experience fell short of expectations, particularly regarding the condition of the apartment and bathroom, the breakfast service, and the overall value for money. As an aparthotel, we operate a different service model to traditional hotels, and daily housekeeping is not included for shorter stays. However, I appreciate that this may not have been clear and apologise for any disappointment caused. Your comments regarding the condition of the apartment will be shared with the relevant teams for review. I’m sorry to hear that the breakfast buffet was not maintained to the standard we expect. Your comments regarding food handling and replenishment will be shared with our breakfast team for review. Thank you again for bringing these concerns to our attention. We take guest feedback seriously and regret that we did not provide the standard of experience you expected. Kind regards, Craig Operations Manager Adagio Edinburgh

Thank you very much for your feedback. We are pleased to hear that you appreciated the central location and the cleanliness of the apartment. We regret the inconveniences with the doors and take your comments seriously. Best regards, Craig Operations Manager Adagio Edinburgh

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our team to be friendly and helpful. Your comments about the bed comfort and window functionality have been noted. We understand that the climate control can affect your overall experience, and we appreciate your insights on this matter. We continuously strive to enhance the comfort of our guests and your feedback is invaluable in this process. Kind regards, Rasa Duty Manager

Hello, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, friendly staff, and breakfast offerings. Your comments are valuable to us, and we will take them into consideration for future enhancements. Kind regards, Rasa Duty Manager

Thank you for taking the time to share your feedback. We appreciate you bringing your experience to our attention. I’m pleased to hear that you found your room clean and tidy and that you appreciated the updated interior. However, I’m sorry that you found the room too small for a comfortable stay for two people over several days. We understand that having sufficient space is important, particularly for longer visits, and I regret that the room size did not meet your expectations. I’m also sorry that the breakfast selection was limited for your tastes and that the self-service check-in process did not provide the welcome you expected. We appreciate your comments on the overall condition of the property as well. Thank you again for sharing your feedback. I’m sorry that your experience was not more positive, and we appreciate you choosing to stay with us. Kind regards, Craig Operations Manager Adagio Edinburgh

Hello, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and found our team welcoming and helpful. Your satisfaction is important to us. Kind regards, Rasa Duty Manager

Thank you for taking the time to share your feedback. We appreciate you bringing your experience to our attention. I’m delighted to hear that you enjoyed our central location, the lobby and the quality of our breakfast. However, I’m sorry that several aspects of the apartment and our service did not meet your expectations, particularly the worn furnishings, the condition of the curtains and the sofa bed not being prepared for your party on arrival. I also appreciate your comments regarding the kitchen equipment, welcome amenities and breakfast selection. We understand that these details can make a real difference to the overall experience, especially when travelling as a family or group. I’m sorry that the provisions in your apartment and the arrangements for the welcome drink did not leave you feeling as valued as we would want our guests to feel. Thank you for taking the time to provide such detailed feedback. I’m sorry that these shortcomings detracted from the many positive aspects of the property and that the overall experience did not offer the value you expected. Kind regards, Craig Operations Manager Adagio Edinburgh

Hello, Thank you for your positive feedback regarding our location and staff. I appreciate your comments about the bathroom and the Wi-Fi speed, which we continuously monitor. Your insights regarding the room amenities are also valued. We hope to welcome you back in the future. Kind regards, Rasa Duty Manager

Hello, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and breakfast offerings. Your comments about the room's condition have been noted, and we appreciate your insights as they are invaluable for our ongoing improvements. Kind regards, Rasa Duty Manager

Hello, Thank you for your delightful feedback. We are thrilled to hear that you consistently enjoy our hospitality, professionalism, and amenities. Your positive remarks motivate our team to continue delivering outstanding service. We hope to welcome you back in the future. Kind regards, Rasa Duty Manager

Thank you very much for your positive feedback. We are very pleased to hear that you enjoyed the location and our friendly staff. Your satisfaction is very important to us, and we hope to welcome you back with us soon. Kind regards, Craig Operations Manager Adagio Edinburgh

Hello, Thank you for your positive feedback regarding our location, cleanliness, and friendly staff. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. Kind regards, Rasa Duty Manager

Hello, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our central location, well-equipped apartments, and breakfast offerings. However, we regret to learn about the condition of your room and the delays in addressing the maintenance issue with the dishwasher. Your comments are valuable, and they will be shared with our team for further consideration. Kind regards, Rasa Duty Manager

Thank you so much for your wonderful feedback and for choosing to return to stay with us again at Adagio Edinburgh. I’m absolutely delighted to hear that you had another enjoyable stay and that our central location on the Royal Mile, spacious apartments, and friendly team once again helped make your visit to Edinburgh such a positive experience. It’s especially rewarding to know that you continue to feel so welcome with us, and we truly value your loyalty as a Gold member. I also appreciate your constructive comments regarding the paintwork within the bathroom area of your apartment. Please thank you for bringing this to our attention, and please be assured that your observations regarding the peeling paint on the door and ceiling will be reviewed with our maintenance team for follow up. Your incredibly kind comments regarding the team and atmosphere mean a great deal to us, and I will be sure to share your feedback with everyone. Thank you again for your continued support, and we very much look forward to welcoming you back again on your next visit to Edinburgh. Kind regards, Craig Operations Manager Adagio Edinburgh

Thank you for sharing your feedback following your recent stay with us. I’m pleased to hear that you found the aparthotel comfortable and well suited to your needs overall. I am sorry, however, that your check-in experience felt more complicated than expected. We always aim to provide a smooth and welcoming arrival experience for our guests, so I appreciate you bringing this to our attention. Thank you again for your comments, and we hope to have the opportunity to welcome you back again on a future visit to Edinburgh. Kind regards, Craig Operations Manager Adagio Edinburgh

Thank you for taking the time to leave such detailed feedback following your recent stay with us. I’m delighted to hear that you enjoyed our central yet quiet location and found the nearby amenities convenient during your visit to Edinburgh. I also appreciate your constructive comments regarding the communication around our housekeeping procedures. As an aparthotel, our cleaning schedule differs slightly from a traditional hotel service, and I completely understand your frustration that this was not explained clearly enough during check-in. Your comments regarding rubbish disposal and access to additional cleaning equipment are also very valuable, and I agree that clearer guidance on arrival would have helped make your stay more comfortable and straightforward. Feedback like yours is extremely important to us, as it highlights areas where we can improve the information and support we provide to guests staying for longer visits. Thank you again for your thoughtful review, and we hope to have the opportunity to welcome you back again in the future. Kind regards, Craig Operations Manager Adagio Edinburgh