Dear Daniela W., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found our location, rooms, and dining to your satisfaction. However, we regret to learn about the service issues you encountered during your meals and the inconvenience with the coffee machines. Additionally, we apologize for the misunderstanding regarding our smoking area hours. Your comments are appreciated and will be considered for future improvement. Best regards. Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Hi Anja! Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location and the cleanliness of our facilities. It is our aim to provide excellent service and ensure that our guests enjoy their time with us. We hope to welcome you back for another enjoyable experience in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Monika! Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our team friendly and helpful. It is our priority to provide excellent service to all our guests, and your kind words are a wonderful affirmation of our efforts. We look forward to welcoming you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Sandra! Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our central yet tranquil location, as well as the helpfulness of our staff. It is also gratifying to know that you enjoyed our breakfast offerings. Your positive remarks motivate our team to continue delivering excellent service and experiences for all our guests :) Goodbye and best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Thomas! Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our location ideal for excursions and that our team provided you with friendly service. It is also wonderful to know that you appreciated the cleanliness of your room and the breakfast offerings. We hope to welcome you back to our hotel in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Judith, Thank you for taking the time to share your feedback. We fully understand your disappointment, particularly as you contacted us in advance. Unfortunately, the rate you selected was a non-flexible booking, which cannot be modified or refundable. Under the terms and conditions of this rate, we were therefore unable to change the dates or provide a refund. While we always try to be as flexible and understanding as possible depending on the circumstances, we also need to apply the agreed booking conditions fairly and consistently. We appreciate that you were hoping for a goodwill gesture, and we regret that we were unable to offer one in this instance. We certainly understand your perspective and value your comments regarding the importance of creating positive guest experiences. For any future bookings, we would recommend choosing one of our flexible rates. These provide greater flexibility to modify your stay should your plans change and can help avoid situations like this. We hope to have the opportunity to welcome you again under more favorable circumstances and provide you with a more positive experience. Kind regards, Myrto Front Office Supervisor

Dear Dominik Thank you for taking the time to share your experiences regrading your recent stay. We greatly appreciate your feedback as it helps us continuously improve our service offerings. We are pleased to hear that you noted the friendliness and attentiveness of our team. It is our primary concern to ensure our guests have a pleasant stay. Please note that we're proud of our prime location, right in the heart of the city center and only a minute away form the historic Royal Mile. Regarding the availability of rooms and your experience at check-in, we regret any inconvenience caused. We understand that this can be frustrating, and we will ensure that such misunderstandings are avoided in the future. Your comments about the menu and the pizza will also be included in our quality assurance reviews. We take cleanliness seriously, and your feedback certaintly does not reflect the standards we aim to provide. By any chance, did you report this issue to our 24/7 reception team? In the future, we'd appreciate being given the opportunity of rectifying any issues at the time. We hope that you will give us another opportunity in the future to provide you with a better experience. Best regards, Myrto Front Office Supervisor

Sehr geehrter Herr W., vielen Dank für Ihre Rückmeldung und die positive Erwähnung unserer Lage. Es tut uns leid zu hören, dass die Matratzen nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen sind für uns von großer Bedeutung, und wir werden diese in unsere Überlegungen zur Verbesserung der Gästeerfahrung einbeziehen. Wir hoffen, Sie geben uns in der Zukunft eine weitere Gelegenheit, um Sie von unserem Service zu überzeugen. Mit freundlichen Grüßen, Gary Front Office Team ibis Edinburgh Centre South Bridge - Royal Mile

Dear Frank B., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our central location and the friendly reception you received. We are surprised to hear your comments about breakfast as we strive to provide delicious options from Continental to Full Scottish to address a variety of needs. Your comments about the room have been noted, and we value your insights as they help us to enhance our services for future guests. We hope to welcome you back in the future for a more enjoyable experience. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Nina N., Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you found the room clean and that our team made a positive impression with their friendly and helpful service. We're sorry to read that you experienced issues with the room ventilation and air conditioning. Our reception team is available 24 hours a day and would have been happy to investigate these concerns during your stay so that we could resolve them as quickly as possible. We also take our maintenance and housekeeping standards very seriously. Our rooms are regularly inspected, and any maintenance issues identified are addressed promptly. We have not identified any concerns relating to mold in this room, but we appreciate you bringing your comments to our attention and will ensure they are followed up. We are surprised to hear that the breakfast was not up to your expectations, as it is something we pride ourselves in. Alongside our cooked breakfast, we also offer options such as fresh fruit, yoghurt, granola, eggs and other lighter choices, although we appreciate that preferences vary. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Dear Sandra, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the location, the service, as well as our breakfast buffet and the meals in the restaurant. Your comments regarding the storage options in the bathroom are valuable to us and we will take these points into consideration to improve the experience for future guests. Please note, additional amenities, such as duvet, are available upon request in our 24/7 available reception team. Thank you so much for your valuable feedback. We hope to have the pleasure of welcoming you back again in the future. Best regards, Myrto Front Office Supervisor

Sehr geehrter Herr S., Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns, dass Sie die Lage, das Frühstück und unseren Service geschätzt haben. Wir nehmen Ihre Anmerkungen zu den Zimmern und dem Bad zur Kenntnis und werden diese intern besprechen. Es ist schön zu hören, dass Sie das kostenlose Trinkwasser in der Lobby zu schätzen wussten. Mit freundlichen Grüßen, Gary Front Office Team ibis Edinburgh Centre South Bridge - Royal Mile

Dear Susanne, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive review :) Regarding the window, this is a measure we have in place to ensure guest safety and comfort. We hope that you enjoyed other aspects of your visit and look forward to welcoming you back in the future! Best Regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Sehr geehrter Herr T., vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt in unserem Hotel. Es freut uns sehr zu hören, dass Sie die zentrale Lage, unser freundliches Personal sowie das Frühstück genossen haben. Zudem sind wir froh, dass die Fensterisolierung Ihren Aufenthalt angenehm ruhig gestaltet hat. Ihre Zufriedenheit ist unser größtes Anliegen. Mit freundlichen Grüßen, Gary Front Office Team ibis Edinburgh Centre South Bridge - Royal Mile

Sehr geehrter Herr L., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem ibis Edinburgh Centre South Bridge - Royal Mile. Es freut uns zu hören, dass Sie die Lage unseres Hotels als ideal für Ihre Aktivitäten empfunden haben. Wir wissen, wie wichtig eine zentrale Lage für unsere Gäste ist und sind stolz darauf, Ihnen diese bieten zu können. Gleichzeitig bedauern wir, dass der Zimmerservice nicht Ihren Erwartungen entsprochen hat. Ihre Anmerkungen bezüglich der Handtücher, Kaffeemaschinen und Duschgel haben wir zur Kenntnis genommen. Es ist uns bewusst, dass der Service in diesen Bereichen für einen angenehmen Aufenthalt entscheidend ist. Unser Ziel ist es, eine durchweg positive Erfahrung zu gewährleisten, und Ihre Rückmeldung gibt uns wertvolle Hinweise, wo wir unsere Interaktionen und Abläufe verbessern können. Wir nehmen Ihre Hinweise zur allgemeinen Sauberkeit und zur Notwendigkeit von Renovierungsarbeiten sehr ernst. Unser Team ist stets bemüht, die Sauberkeit in den Zimmern zu gewährleisten, und wir werden Ihre Anmerkungen an die zuständige Abteilung weiterleiten, um eine Überprüfung vorzunehmen. Renovierungen werden regelmäßig in Betracht gezogen, um unseren Gästen eine angenehme Umgebung zu bieten, und Ihr Feedback hilft uns dabei, Prioritäten zu setzen. Es freut uns zu hören, dass unser Empfangsteam in der Lage war, Ihnen bei Ihren Anliegen zu helfen. Freundlichkeit und Hilfsbereitschaft sind Grundpfeiler unseres Services, und es ist schön zu wissen, dass dies in Ihrem Fall umgesetzt wurde. Vielen Dank nochmals für Ihre wertvolle Rückmeldung. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen einen noch angenehmere Aufenthalt zu bieten. Mit freundlichen Grüßen, Gary Front Office Team ibis Edinburgh Centre South Bridge - Royal Mile

Dear Julien, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We strive to provide a comfortable experience to all guests, and we truly regret to hear that your stay was affected by the noise coming from nearby establishments. By any chance did you report this to our 24/7 available reception team? Our friendly team is always here and happy to assist with any issues encountered, for example offering a room move(subject to availability), to ensure a more comfortable stay. Your feedback is valuable to us, as we continuously strive to enhance our services. We hope to have another opportunity in the future, for us to provide you with an improved experience. Best regards, Myrto Front Office Supervisor