Dear Jurgen, Thank you for your visit and feedback. It is always a pleasure to receive positive feedback - we are delighted with your comments, as they show that you truly enjoyed your time with us. We would like to kindly ask you to please share a 5-star review on TripAdvisor, by clicking on the following link... https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html ...and let others know about your stay, it is really important to the team nowadays. Sincerely, Hotel Team

Dear Xuehua, Thank you for your constructive comments for our team. I am sorry that some misunderstandings took place during your check-in, and that it was not easy to get what you needed at that moment. I will raise this issue with our team. We hope that you give us another chance in the future. Sincerely, Daniela

Dear Patrick, what a lovely review to read today! I can really tell from the way you have written this piece of feedback that you absolutely loved the hotel, and that you really enjoyed your beautiful room upgrade. We are absolutely flattered with your comments, which do hold such special value, as you are a valued Gold member of Accor. Please consider leaving a 5 star review for us on TripAdvisor. This would be the best way to make our team happy! You can do that by clicking on: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again and we hope to see you again soon, Sincerely, Daniela Front Office Manager

Dear M., Thank you for your review of our hotel and the services that we provide. We always appreciate constructive feedback from our guests, and your comments undoubtedly hold a special value for us, as you are a Silver member of our Accor loyalty programme, and you know us well. I will share your comments with the team, especially your feedback regarding bar opening times and rooms being a bit dated. Please know that we have a hugely international team, and we speak over 15 languages in the hotel. I am sorry that redeeming rewards points seems complicated. Points can either be used in tiers at the moment of booking the room, or you can also choose to redeem them during your stay. To do so, you just need to let our staff members know, and they can assist you with this transaction. We hope to see you again soon for an even better experience. Sincerely, Daniela Front Office Manager

Dear Franziska, It is always a pleasure to receive feedback like yours - we are delighted with your comments, as they show that you truly enjoyed your time with us. We would like to kindly ask you to please share a 5-star review on TripAdvisor by clicking on the following link... https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html ...and let others know about your stay, it is very important to the team nowadays. Sincerely, Hotel Team

Thank you, Mr. N., for leaving such a comprehensive and detailed review of your stay at Novotel Edinburgh Park. It is so good to hear that, overall, you really enjoyed your time spent azt this hotel and that you received such a warm welcome from Marco. I am sorry that the room was noisy. Our location has many highlights, but we are indeed next to the tram and train station and we cannot modify that fact, however, what we can do for our guests that are lighter sleepers is to try and allocate them in advance, on the other side of the building. Please consider this option in the future. You can e-mails us before your arrival with your request, and we will try our best to fulfil your request. Thank you and we hope to see you again in the future. Sincerely, Daniela Front Office Manager

Dear Dieter, Thank you for taking the time to share your thoughts and feelings regarding your most recent stay with us at Novotel Edinburgh Park. We are sorry that the cleanliness aspect of your stay let you down. Please rest assured that your comments have been forwarded to our Housekeeping Manager for review. It is our intention to use our guests feedback to keep working towards improvement. We are thankful for your comments and we hope that you give us another chance to serve you better in the future. Sincerely Daniela Front Office Manager

Dear Ronald R., Thank you for taking the time to provide feedback regarding your recent stay with us. As a member of our loyalty programme, ALL, your feedback holds a special value to us, and we appreciate your willingness to complete the survey. We're delighted that you've chosen us from the various choices in Edinburgh, and it brings us joy to know that you enjoyed your stay with us. Your positive feedback matters, as we consistently strive to deliver outstanding hospitality and craft unforgettable guest experiences. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Sincerely, Alexandru Sfarlea Assistant Front Office Manager | Novotel Edinburgh Park Hotel

Dear Elena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniela Front Office Manager

Dear Stefan E., Thank you for taking the time to provide feedback regarding your recent stay with us. As a member of our loyalty programme, ALL, your feedback holds a special value to us, and we appreciate your willingness to complete the survey. We're delighted that you've chosen us from the various choices in Edinburgh, and it brings us joy to know that you enjoyed your stay with us. Your positive feedback matters, as we consistently strive to deliver outstanding hospitality and craft unforgettable guest experiences. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Sincerely, Alexandru Sfarlea Assistant Front Office Manager | Novotel Edinburgh Park Hotel

Thank you Sandra for taking the time to leave your great comments, we are very happy to hear that you had such a positive stay and that you would recommend the hotel to others. We hope to have you back for another stay very soon! Sincerely Daniela

Dear Dr B., Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear you enjoyed your stay with us and appreciated our convenient location near the tram stop and nearby amenities. It’s wonderful to know that you found the rooms comfortable and well-equipped, we always aim to make our guests feel right at home. If you have a moment, we’d be so grateful if you could share your experience on TripAdvisor or Google Reviews as well. Your feedback helps other guests discover us and encourages our team to keep providing great stays. You can easily leave your review through this link: Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ We truly appreciate your support and hope to welcome you back again soon! Warm regards, Roxana Front Office Assistant Manager

Dear Tim G., We appreciate your feedback regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandru Sfarlea Front Office Manager | Novotel Edinburgh Park Hotel

Dear Jens, Thank you for taking the time to share your lovely feedback! We’re delighted to know you enjoyed a comfortable and quiet stay with us, even while being so close to the airport. It’s great to hear that our team’s friendliness and attentiveness stood out to you, as well as the cleanliness of our rooms. We’re also happy you started your day well with our breakfast options. If you have a moment, we’d be truly grateful if you could share your experience on TripAdvisor as well. Reviews like yours help future guests feel confident choosing us, and they motivate our team to continue providing the best possible service. You can easily leave a review at the following link: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Thank you once again for choosing us – we hope to have the pleasure of welcoming you back soon! Warm regards, Roxana Front Office Assistant Manager

Dear Andreas N., Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay with us and found our rooms clean and our amenities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and it is wonderful to know that we succeeded in doing so during your visit. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Manager

Dear Anne J., Thank you once again for sharing your feedback! We’re thrilled to hear that you had another enjoyable stay with us. Providing a comfortable and memorable experience is always our goal, and it's wonderful to know we met your expectations. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? It would only take a couple of minutes, and it would mean the world to our entire team, including myself. Your reviews really help us gain visibility and let others know about the great experiences here at our hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Manager