Dear Guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access München City Olympiapark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately from your message it is not quiet clear, what experience at the Aparthotel didn´t meet your expactations. Please do not hesitate to contact the reception desk at your next visit to tell us, what we can better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,