Dear Mr. d., Thank you very much for your visit and for taking the time to review your stay at Novotel Suites Muenchen Parkstadt Schwabing. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Marion Keupp General Manager

Dear Mr. I., I am very pleased that you took the time to review your visit with us at Novotel Suites Muenchen Parkstadt Schwabing. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Marion Keupp General Manager

Dear Ms. S., I am very pleased that you took the time to review your visit with us at Novotel Suites Muenchen Parkstadt Schwabing. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Marion Keupp General Manager

Dear Mr. M., I would like to offer my sincere apologies for the problems regarding the house-keeping and for the behaviour of the staff. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Novotel Suites Muenchen Parkstadt Schwabing. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Marion Keupp General Manager

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Novotel Suites Muenchen Parkstadt Schwabing. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Marion Keupp General Manager

Dear Ms. L., Thank you very much for your visit and for taking the time to review your stay at Novotel Suites Muenchen Parkstadt Schwabing. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Marion Keupp General Manager

Sehr geehrter Herr S., es war uns eine Freude, dass wir Ihr Gastgeber sein durften. Ein herzliches Dankeschön dafür und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Novotel Suites Muenchen Parkstadt Schwabing zu bewerten. Wir freuen uns sehr darüber, dass wir Sie mit unserem Service überzeugen konnten und Sie sich bei uns rundum wohl gefühlt haben. Es tut gut zu wissen, dass wir unseren hohen Anspruch an Gastfreundschaft erfüllen konnten und Sie mit uns zufrieden waren. Auch im Namen meines Teams bedanke ich mich für die ausgezeichnete Bewertung, die Bestnoten in fast allen Kategorien und das Fazot "Alles top". Nun hoffen wir, dass Sie uns bald wieder besuchen und es uns dann abermals gelingen wird, Ihnen einen angenehmen Aufenthalt zu ermöglichen. Bis dahin mit den besten Grüßen, Ihre Marion Keupp General Manager

Dear Ms. B., I would like to offer my sincere apologies for the problems regarding the house-keeping and the breakfast. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Novotel Suites Muenchen Parkstadt Schwabing. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Marion Keupp General Manager

Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and the facilities did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Marion Keupp General Manager