Novotel Suites München Parkstadt Schwabing

Dear Mr. V., We would like to offer our sincere apologies for the problems regarding the house-keeping and the behaviour of the staff. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the ibis Munich Parkstadt Schwabing

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at Novotel Suites Munich Parkstadt Schwabing. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the wifi in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Dear Ms. D., On behalf of the entire team, we would like to thank you for your stellar review and the recommendation. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Dear Mr. v., Thank you very much for your visit and for taking the time to review your stay at the Novotel Suites München Parkstadt Schwabing. We are very sorry that your room did not appeal to you. We sincerely apologise for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be our pleasure to welcome you back to Munich and to our hotel. Your team from the Novotel Suites Munich Parkstadt Schwabing

Sehr geehrter Herr W., herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Novotel Suites München Parkstadt Schwabing zu bewerten. Natürlich haben wir auch bemerkt, dass die Bewertung in einigen Kategorien noch "Luft nach oben" beinhaltet. Seien Sie bitte versichert, dass wir dies intern zum Thema machen und uns bemühen werden, in diesen Bereichen noch besser zu werden. Bitte entschuldigen Sie entstandene Ärgernisse und Enttäuschungen. Wir freuen uns auf Ihren nächsten Besuch und hoffen, Sie dann vollends von uns überzeugen zu können. Mit besten Grüßen, Ihr Team aus dem Novotel Suites München Parkstadt Schwabing