北墨尔本美居酒店 4 星

客户意见评级 (ALL 评级) 3.5/5 603 评论

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Cnr Flemington Road, and Harker Street, 3051 墨尔本, 澳大利亚

描述

酒店其他优惠

北墨尔本美居酒店配套齐全，可全方位满足现代游客的旅行之需，包括高速宽带上网、可收看 Foxtel 频道的高清液晶电视、迷你酒吧和触控空调。

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酒店位置

北墨尔本美居酒店

Cnr Flemington Road, and Harker Street
3051 墨尔本
澳大利亚

GPS:-37.796678, 144.950534

电话
传真 +61 3 9329 9950

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.5/5  603 评论

TripAdvisor 评级  3.0/5  571 评论

Less than average and no hot water.

Tripadvisor 评级 1.0/5

Chris E 经 TripAdvisor 认证的评论

No hot water in room and nothing done to compensate. Wasn't a big deal so I assume it is a regular issue. Run down very average property. If there are other options for accommodation take them.

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. Unfortunately our team was not made aware of this issue up until your departure, and consequently not given a chance to rectify it. We remain available 24/7 to assist with any concerns during your stay. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Mercure North Melbourne Team

Mercure North Melbourne - you get what you pay for.

Tripadvisor 评级 3.0/5

charlene_veverka 经 TripAdvisor 认证的评论

Value for money hotel on the outskirts of the CBD. Stayed here specifically to be in this particular area for exhibition. Ample parking (though a bit tight). Room was clean enough and beds were comfortable. Wifi worked well and simple tea/coffee additions in the room. Shower/bathroom functioned without issues and good water pressure and the A/C heated/cooled the room efficiently. The hotel overall is fairly run down - old carpets, chipped cabinets, faded paint as well as a questionable elevator. But for all purposes of a quick weekend road trip for 2 female travellers it served its purpose without breaking the budget.

Dear Charlene, Thank you for taking the time to share your feedback. We are glad to hear you had a pleasant stay with us, and look forward to welcoming you back in the future. Regards, Mercure North Melbourne Team

Facilities were outdated and breakfast included in rate was terrible.

Tripadvisor 评级 2.0/5

Mary G 经 TripAdvisor 认证的评论

Honest reviews are very important for travellers. It is fair to say that Mercure North Melbourne is definitely not a 4.5 star as shown online across the hotel platforms. I stayed here over the weekend and to be honest I was disappointed with the facilities. When travelling you rely on Reviews vs prices for the accommodations. This place was definitely not what they show in the pics. From the carpark to the rooms it was outdated including the room setups. I paid for breakfast to be included, the breakfast was below average...hot dishes they had served out eg. bacon, baked beans the cannisters were not even lit so the "hot" food were not hot but stoned cold...My honest review would be the pic are very deceiving vs rates and services being offered or advertised.

Dear guest, Thank you for taking the time to share your comments. While we wish you'd had a more positive experience, it is from feedback like this that we learn from and use to improve. We sincerely hope to welcome you back soon. Regards, Mercure North Melbourne Team

Definitely not like the other Mercure we have been to

Tripadvisor 评级 2.0/5

Kylie F Couples - 经 TripAdvisor 认证的评论

4 star hotel awesome we thought as we have been to four other Mercure around Australia and loved them but what a disaster this one is! First off we had to pay for parking, instead of the key pass to get us in and out we only got one token to exit, so had to go back to the reception every time if we need one. The room check in time was 2pm, we got there at 2:45pm and room was still not ready waited 15 minutes to be put in a totally different layout room. Which was less than what we paid for. Walking into the room, it looks cleaned, tv only had four channels, the rest required internet which we could not connect. The bathroom was absolutely bloody disgusting, the floor was sticky, the door would not close and the handle was half off the door. There was mould all round the bath/shower and bloody hair on the bottom of the bath. The toilet had piss on it, and hairs around the toilet. We will never be coming back this place!

Dear Kylie, We are disappointed to hear your stay did not live up to your expectations, and sincerely hope to be able to welcome you soon to the positive experience so many of our guests have grown fond of. We apologise for the issues encountered in your room and appreciate the feedback in our constant work for improving guest experience. Regards, Mercure North Melbourne Team

The worst accor experience I've ever had

Tripadvisor 评级 1.0/5

225vvvvvvs 经 TripAdvisor 认证的评论

Room walls seemed paper-thin - I got woken up by people checking in late at night. Not fun when you're trying to sleep! The room really needs some updating. There was this weird smell everywhere, but the bathroom was the worst. Pretty sure the drains need a good clean because there was a really bad smell coming up from them. The shower was a nightmare - barely any water pressure (felt like I was showering under a dripping tap), and getting the right temperature was impossible. It was either burning hot or freezing cold. The only positive was that the sheets and towels were clean, but honestly, that's just basic hotel stuff. I was trying to do a quick express checkout this morning but ended up wasting time because: The express checkout box was weirdly placed right on the reception desk Had to squeeze through the long check-in/out queue just to find it The box was so hard to spot, I almost missed it What's the point of having "express" checkout if guests still need to wait in the same line as everyone else? You've got such a spacious lobby - why not put the box in an obvious spot away from the queue? Maybe near the elevators or by the exit? I've stayed at a few Mercure hotels before and this was by far the worst experience I've had with the brand. Really disappointed with my stay.

Dear guest, We are sorry to hear your stay did not live up to your expectations and offer our sincere apologies. We hope to be able to welcome you soon to the positive experience so many of our guests have grown fond of. Regards, Mercure North Melbourne Team

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其他网络用户评价我们的酒店

  • 318 评论 8.6/10 位置
  • 642 评论 4/10 房间
  • 463 评论 7.7/10 服务
  • 16 评论 3.5/10 上网
  • 310 评论 4.8/10 舒适度
  • 258 评论 3.9/10 清洁度
  • 205 评论 1.5/10 设施
  • 186 评论 2.5/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。