メルキュールノースメルボルン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 321 件のレビュー

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メルキュールノースメルボルン - Image 1
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メルキュールノースメルボルン - Image 4
Cnr Flemington Road, and Harker Street, 3051 メルボルン, オーストラリア

説明

ホテルのその他の情報

メルキュールノースメルボルンには、高速ブロードバンドインターネット、HD対応液晶TV(Foxtelチャンネル視聴可)、ミニバー、タッチパネル操作のエアコンなど、現代人に欠かせない設備がすべて揃っています。

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ホテル所在地

メルキュールノースメルボルン

Cnr Flemington Road, and Harker Street
3051 メルボルン
オーストラリア

GPS:-37.796678, 144.950534

電話番号
ファックス +61 3 9329 9950

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  321 件のレビュー

トリップアドバイザーの評価  3.0/5  565 件のレビュー

Poor Service....

トリップアドバイザーの評価 1.0/5

KrisVenugopalan ビジネス - トリップアドバイザー認証口コミ

Key Card did not work - three times I have to walk up and down. Charged me for breakfast, though I had paid for breakfast when booking.

Dear Kris, Thank you for taking the time to share your feedback. I am sorry to hear your stay did not live up to your expectations, as our team works hard to provide an excellent custumer service experience to all our guests; please rest assured I have shared your comments with the relevant department heads. Additionally we have reviewed and refunded the incorrect breakfast charge to your account. We hope to be able to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Maintenance has been forgotten at this hotel.

トリップアドバイザーの評価 3.0/5

Rosalind P トリップアドバイザー認証口コミ

Staff were friendly. Bed was very comfortable. Linen was clean. BUT- there were repaired holes in the bath that were rusting, painted tiles at the end of the bath where the paint was lifting off , shower panel separating - all serious health hazards; the shower taps would not stop dripping unless turned off so tight it took 2 hands to turn them back on, obvious dirt around the perimeter of the bathroom, the remote for the TV and air conditioner had flat batteries - reception gave me batteries to replace the flat ones, one power point looked as if it was burned / scorched. There was no information sheet stating the number to call for reception or any other assistance at the hotel. . Breakfast was barely warm with nowhere to place the food covers while selecting food. Food offering was reasonable. Chairs in the foyer were torn, Carpet in the foyer was threadbare. The lift was still about 10cm above ground level when the door opened- but does settle into place - dangerous tripping hazard. Location is easy for tram access to the CBD.

Very average hotel

トリップアドバイザーの評価 1.0/5

juleseSyd ビジネス - トリップアドバイザー認証口コミ

I recently stayed one night here. I only chose it due to proximity to my work event. My first room allocated 134 was so loud as it's really close to Flemington Rd. Moved to 204. On Harker St. Noisy but not as bad. Definitely a very tired hotel. My room was missing one curtain only a backing on one side. Room service for a quiet Wed night. No Veggie burger at 6.15pm. Chicken burger option was not cooked so are around the chicken. Breakfast buffet. Ok. Coffee machine. Wouldnt recommend.

Dear juleseSyd, Thank you for taking the time to share your feedback. I am disappointed to hear your stay did not live up to your expectations and offer my sincere apologies. We will take your comments on board as we strive to constantly improve our customer experience, and we hope to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Good for young family stay

トリップアドバイザーの評価 5.0/5

Col H トリップアドバイザー認証口コミ

Family getaway with 2 kids and Staff were very accommodating of our bits and pieces such as scooters and bags after checkout whilst we explored the city. Close to bus and trains, great spot with space for kids to adventure and not be surrounded by buildings.. zoo nearby.. awesome. Room service reasonably priced for the conscience and easy..

Dear colh855, Thanks for the lovely review! I am glad to hear your positive remarks and will be sure to share it with our team. We hope to welcome you back soon. Regards, Anthony Caw General Manager Mercure North Melbourne

Cancellation

トリップアドバイザーの評価 1.0/5

Sarah C トリップアドバイザー認証口コミ

We were booked into the Mercure so we could stay close to our son in Royal Childrens Hospital for no reason the hotel cancelled our booking and offered us to rebook the room at a much higher rate. Funny how the rate went up as Taylor, Pink and the Caravan Show were in town! Poor form!

Dear Sarah, Thank you for taking the time to share your feedback. I am sorry to hear about your disappointing experience. Unfortunately I was not able to locate a cancelled booking under your name, however please feel free to contact me directly on 03 9329 1788 should you wish to discuss this matter further. Additionally, we understand rates are higher during event periods as they fluctuate daily based on market demand, much like any other business. We appreciate you sharing your comments and hope to be able to welcome you soon with a discounted return offer. Regards, Anthony Caw General Manager Mercure North Melbourne

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 303 件のレビュー 8.9/10 ロケーション
  • 562 件のレビュー 4.1/10 客室
  • 407 件のレビュー 8.3/10 サービス
  • 10 件のレビュー 4.3/10 インターネット
  • 299 件のレビュー 4.5/10 快適さ
  • 215 件のレビュー 4.3/10 清潔さ
  • 165 件のレビュー 1.5/10 設備
  • 137 件のレビュー 2.3/10 雰囲気

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周辺の他の施設

メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。