Sofitel Frankfurt Opera 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,637 件のレビュー

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Opernplatz 16, 以下を経由してお越しください, ホッホ通り 44, 60313 フランクフルト, ドイツ

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Sofitel Frankfurt Opera

Opernplatz 16, 以下を経由してお越しください, ホッホ通り 44
60313 フランクフルト
ドイツ

GPS:50.115941, 8.673665

電話番号
ファックス +49 69 256695802

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT SCHÖNEMANN

地元のフランクフルト料理とフランス料理が出会う場所です。シックなインテリアとオペラ広場の地中海の雰囲気は料理の哲学を反映し、地元の食材と高級ワインの特製料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,637 件のレビュー

トリップアドバイザーの評価  4.4/5  719 件のレビュー

2025エクセレンス認証

A top place to stay

トリップアドバイザーの評価 5.0/5

DrProg_13 トリップアドバイザー認証口コミ

Had a great 2 night stay at the Sofitel Frankfurt. It’s a true 5-star Sofitel for sure! The room was superb and the housekeeping team clearly take pride in their jobs as the room was always spotless. Breakfast was delicious with excellent choices, and again the team there were terrific. As we were there on a Sunday the main restaurant was closed, however, we were able to get room service delivered to Lilli’s Bar so enjoyed a really good Schnitzel whilst having a couple of drinks in a cool atmosphere. Check in and check out were a breeze, and the location is perfect - close to the centre but far enough away to be nice and quiet. Top stay.

Dear DrProg_13, Thank you very much for sharing your wonderful experience at Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed your two-night stay and that our rooms, housekeeping, and breakfast met your expectations. We’re glad you were able to enjoy a meal from room service at Lilli’s Barm, it’s great to know that you had a pleasant experience in our relaxed atmosphere. Your kind words about our location, check-in and check-out, and overall service mean a lot to us. We look forward to welcoming you back to Sofitel Frankfurt Opera for another memorable stay. Warm regards, Steffen Opitz General Manager

お客さまの声 4.5/5

Takara O. ビジネス - 確認済みレビュー すべて

丁寧で親切なフロントデスク、適切に調節可能な空調、素晴らしい内装、広く使い勝手の良いバスルーム、とても寝心地の良いベッド、しっかりしたセキュリティ。

Bonjour Mr. O., Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon at Sofitel Frankfurt Opera. Sincerely, Steffen Opitz General Manager

Not the 5-Star Experience Expected

トリップアドバイザーの評価 2.0/5

Quickline C トリップアドバイザー認証口コミ

I booked a prestige suite with breakfast long before the actual date. Upon arrival, there was only one bathrobe provided. The hotel has a peculiar lift system that requires assistance a couple of times before you understand how it works. Staff seemed preoccupied and only greeted us after we entered their field of view, even though the lift probably alerted them to incoming guests. The breakfast selection is typical of European hotels. The breakfast staff didn't know what congee is. Overall, it doesn't fit the category of a high-end luxury 5-star hotel.

Dear quicklinec, Thank you for taking the time to share your feedback with us. While we are pleased that you chose our Prestige Suite for your stay, we are truly sorry to learn that your experience did not meet the 5-star standards we strive to deliver. Please accept our sincere apologies for the oversight regarding the bathrobe. This should have been prepared in advance, and we regret any inconvenience it caused. We have already reinforced our room preparation procedures with the team to prevent such lapses. We also appreciate your comments about our lift system. While designed for enhanced security and privacy, we understand that it can feel unfamiliar at first. Our team is reviewing how we can offer clearer guidance upon check-in to ensure a smoother experience for our guests. We regret that your visit did not reflect the high-end luxury experience we are known for, and we truly appreciate you bringing these matters to our attention. We hope you will give us the opportunity to welcome you back for a stay that meets and exceeds your expectations. Warm regards, Steffen Opitz General Manager

Nice hotel and service

トリップアドバイザーの評価 5.0/5

Atlantan1972 トリップアドバイザー認証口コミ

We stayed 4 nights in this hotel located in the downtown center of Frankfurt. FYI, because of some construction some Uber drivers seemed to have an issue with getting to the hotel. We were disappointed with Ubers in Frankfurt, they definitely had some issues not just with the hotel but with other rides. Taxis were also typically available outside of the hotel. The hotel staff was very nice and turn down service was provided. The public rooms are lovely, and the hotel is well maintained and the rooms nicely appointed. The room had a desk, chair, sofa at the end of the bed, a large bathroom with two sinks and lots of shelves, a separate shower stall with good water pressure and a separate toilet area. I would describe the room as retro modern with laminated curved doors to separate the bathroom and bedroom. There are no nightstands but an insert in the headboard with a plug and reading light. The towels were nice. Breakfast was a nice buffet with a few gluten free items and you could also order some hot items off of a menu. The staff was very nice. Definitely get something with the Frankfurt green sauce and the roasted potatoes. We enjoyed our stay and I would recommend this hotel.

Dear Atlantan1972, Thank you very much for sharing your experience following your recent stay at Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed your time with us and that our central location and attentive service contributed positively to your visit. We are sorry to hear about the difficulties you experienced with Uber reaching the hotel. The traffic situation is currently affected by extensive improvement works taking place in the city centre, which are expected to be completed before the end of this year. Thank you once again for your kind words and for recommending us to fellow travelers. We look forward to welcoming you back whenever your travels bring you to Frankfurt. Warm regards, Steffen Opitz General Manager

Excellent stay

トリップアドバイザーの評価 5.0/5

sundarv672 ビジネス - トリップアドバイザー認証口コミ

Excellent stay over all. In a perfect location with the old town, the river and all the shopping walking distance away. Was upgraded to a superior kind facing the garden. Nice large room with everything needed for the stay. The restaurant is also good with a good selection of wines. The check-in and the concierge were awesome.

Dear Sundarv672, Thank you for taking the time to share your experience at Sofitel Frankfurt Opera. We are delighted to hear that you had an excellent stay and particularly enjoyed our central location, your spacious upgraded room, and the culinary offerings in our restaurant. It is also a pleasure to know that our check-in team and concierge left such a positive impression. Your kind words will be shared with the team, and we look forward to welcoming you back for another wonderful stay in Frankfurt. Best Regards, Gina Maria Jansen Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 370 件のレビュー 9.6/10 ロケーション
  • 630 件のレビュー 8.3/10 客室
  • 816 件のレビュー 8.7/10 サービス
  • 7 件のレビュー 2.4/10 インターネット
  • 266 件のレビュー 7.8/10 朝食
  • 229 件のレビュー 8.2/10 快適さ
  • 202 件のレビュー 9.1/10 雰囲気
  • 178 件のレビュー 6/10 料理

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