Sofitel Frankfurt Opera 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,622 件のレビュー

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Opernplatz 16, 以下を経由してお越しください, ホッホ通り 44, 60313 フランクフルト, ドイツ

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Sofitel Frankfurt Opera

Opernplatz 16, 以下を経由してお越しください, ホッホ通り 44
60313 フランクフルト
ドイツ

GPS:50.115941, 8.673665

電話番号
ファックス +49 69 256695802

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT SCHÖNEMANN

地元のフランクフルト料理とフランス料理が出会う場所です。シックなインテリアとオペラ広場の地中海の雰囲気は料理の哲学を反映し、地元の食材と高級ワインの特製料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,622 件のレビュー

トリップアドバイザーの評価  4.4/5  718 件のレビュー

2025エクセレンス認証

Not the 5-Star Experience Expected

トリップアドバイザーの評価 2.0/5

Quickline C トリップアドバイザー認証口コミ

I booked a prestige suite with breakfast long before the actual date. Upon arrival, there was only one bathrobe provided. The hotel has a peculiar lift system that requires assistance a couple of times before you understand how it works. Staff seemed preoccupied and only greeted us after we entered their field of view, even though the lift probably alerted them to incoming guests. The breakfast selection is typical of European hotels. The breakfast staff didn't know what congee is. Overall, it doesn't fit the category of a high-end luxury 5-star hotel.

Dear quicklinec, Thank you for taking the time to share your feedback with us. While we are pleased that you chose our Prestige Suite for your stay, we are truly sorry to learn that your experience did not meet the 5-star standards we strive to deliver. Please accept our sincere apologies for the oversight regarding the bathrobe. This should have been prepared in advance, and we regret any inconvenience it caused. We have already reinforced our room preparation procedures with the team to prevent such lapses. We also appreciate your comments about our lift system. While designed for enhanced security and privacy, we understand that it can feel unfamiliar at first. Our team is reviewing how we can offer clearer guidance upon check-in to ensure a smoother experience for our guests. We regret that your visit did not reflect the high-end luxury experience we are known for, and we truly appreciate you bringing these matters to our attention. We hope you will give us the opportunity to welcome you back for a stay that meets and exceeds your expectations. Warm regards, Steffen Opitz General Manager

Nice hotel and service

トリップアドバイザーの評価 5.0/5

Atlantan1972 トリップアドバイザー認証口コミ

We stayed 4 nights in this hotel located in the downtown center of Frankfurt. FYI, because of some construction some Uber drivers seemed to have an issue with getting to the hotel. We were disappointed with Ubers in Frankfurt, they definitely had some issues not just with the hotel but with other rides. Taxis were also typically available outside of the hotel. The hotel staff was very nice and turn down service was provided. The public rooms are lovely, and the hotel is well maintained and the rooms nicely appointed. The room had a desk, chair, sofa at the end of the bed, a large bathroom with two sinks and lots of shelves, a separate shower stall with good water pressure and a separate toilet area. I would describe the room as retro modern with laminated curved doors to separate the bathroom and bedroom. There are no nightstands but an insert in the headboard with a plug and reading light. The towels were nice. Breakfast was a nice buffet with a few gluten free items and you could also order some hot items off of a menu. The staff was very nice. Definitely get something with the Frankfurt green sauce and the roasted potatoes. We enjoyed our stay and I would recommend this hotel.

Dear Atlantan1972, Thank you very much for sharing your experience following your recent stay at Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed your time with us and that our central location and attentive service contributed positively to your visit. We are sorry to hear about the difficulties you experienced with Uber reaching the hotel. The traffic situation is currently affected by extensive improvement works taking place in the city centre, which are expected to be completed before the end of this year. Thank you once again for your kind words and for recommending us to fellow travelers. We look forward to welcoming you back whenever your travels bring you to Frankfurt. Warm regards, Steffen Opitz General Manager

Excellent stay

トリップアドバイザーの評価 5.0/5

sundarv672 ビジネス - トリップアドバイザー認証口コミ

Excellent stay over all. In a perfect location with the old town, the river and all the shopping walking distance away. Was upgraded to a superior kind facing the garden. Nice large room with everything needed for the stay. The restaurant is also good with a good selection of wines. The check-in and the concierge were awesome.

Dear Sundarv672, Thank you for taking the time to share your experience at Sofitel Frankfurt Opera. We are delighted to hear that you had an excellent stay and particularly enjoyed our central location, your spacious upgraded room, and the culinary offerings in our restaurant. It is also a pleasure to know that our check-in team and concierge left such a positive impression. Your kind words will be shared with the team, and we look forward to welcoming you back for another wonderful stay in Frankfurt. Best Regards, Gina Maria Jansen Guest Experience Manager

Beautiful

トリップアドバイザーの評価 5.0/5

Lipoy ビジネス - トリップアドバイザー認証口コミ

We have been to over 10 hotels in Europe over the last couple of months. I would say this has been my favourite, with a few exceptions. I loved the style and class as you enter the foyer. Reception was perfect and the room was beautifully appointed. Tv had English stations and a great Bose radio. The bath was in the room with an ingenious way of closing it off if needed. And then comes the exception. As always the breakfast. We were happy to see it was a buffet and a menu offering. It wasn’t busy and we sat down with our juice and cereal. 45 minutes later we still didn’t have our cooked breakfast. The stressed and sweating maitre de apologised and said they were very busy. They weren’t. Eventually my pancakes came but they didn’t have syrup…. Really. I re ordered and it was very average. We complained and asked to have it removed from the bill. The other maitre de followed us out to the foyer to apologise. We said we hoped tomorrow would be better. It was better but not up the standard of the rest of the hotel. However I did enjoy my stay here. The problems we had were reflected in the bill and I would come back here anytime.

Bonjour Lipoy, Thank you very much for taking the time to share your detailed feedback following your stay at Sofitel Frankfurt Opera. We are delighted to hear that, overall, you enjoyed your visit and appreciated the style, comfort, and amenities of our hotel. It is always a pleasure to know that our guests felt well cared for and enjoyed the attention to detail in the rooms and public areas. At the same time, we sincerely apologize for the issues you experienced with breakfast. Your comments have been shared with our F&B team, and we are actively reviewing our processes to ensure that breakfast service consistently meets the high standards that you rightfully expect from us. We truly appreciate your understanding and patience, as well as your kind recognition that the challenges you encountered were addressed appropriately. It is wonderful to know that despite this, you would consider returning to Sofitel Frankfurt Opera. We very much look forward to welcoming you back on your next visit and providing the flawless experience you deserve. Yours sincerely, Steffen Opitz General Manager

Comfortable stay with friendly staff, but breakfast service was disorganised, tardy and disappointing

トリップアドバイザーの評価 3.0/5

James I ビジネス - トリップアドバイザー認証口コミ

I had a comfortable stay with a pleasant upgrade and found the reception staff friendly and helpful. Unfortunately, breakfast was a let-down. I was seated at a table left messy by a previous guest, and no one reset it until I asked — reluctantly. My cooked breakfast then took almost 30 minutes to arrive, with staff explaining there was only one cook despite the hotel being busy. While staff were apologetic, the service felt disorganised and well below the standard expected from a hotel of this size. Overall, good reception and room comfort, but the breakfast experience needs significant improvement.

Bonjour James I, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your room, the upgrade, and found our reception team friendly and helpful. However, we are truly sorry to learn about the issues you experienced during breakfast. Please accept our sincere apologies for the delay in service and for the condition of your table upon arrival. This is certainly not the standard we aim to deliver, and your comments have been shared with our team to ensure improvements are made promptly. We greatly value your feedback as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide the seamless and enjoyable experience you rightly expect from our hotel. Warm regards, Steffen Opitz General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 621 件のレビュー 8.3/10 客室
  • 812 件のレビュー 8.7/10 サービス
  • 7 件のレビュー 2.4/10 インターネット
  • 264 件のレビュー 7.7/10 朝食
  • 225 件のレビュー 8.2/10 快適さ
  • 200 件のレビュー 9.1/10 雰囲気
  • 176 件のレビュー 6.2/10 料理

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フランクフルトのすべてのホテル

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