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メルキュールホテルカイザーホフフランクフルトシティセンター 4.5 星

お客さまの声 4.4/5 1,194 件のレビュー

ALLSAFE認証ホテル

このホテルを予約

客室 1

人数
子供の年齢
Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金が利用可能

メルキュールホテルカイザーホフフランクフルトシティセンター
地図で見る
+ 21 サービス

ホテルのその他の情報

  • ALLSAFE認証取得済みホテル

  • DEHOGA 4 つ星スーペリアクラス

  • 全室にタブレットPC、デジタルコンシェルジュ、国際新聞

  • 全106室の客室はエアコン完備で、モダンな設備が整っています。

  • 最新の換気技術とプレゼンテーション技術を完備した、8室の新しいカンファレンスルーム。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • ランドリーサービス
  • 両替有料サービス
ケータリング
  • 朝食有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
  • 遊覧船 (周辺)
  • その他のスポーツアクティビティ
ビジネスサービス
  • 会議室8室
  • コンベンションホテル
  • Web コーナー(Mac)
  • セルフサービスのビジネスセンター
  • コピー/印刷サービス利用可能

ホテル所在地

メルキュールホテルカイザーホフフランクフルトシティセンター

Kaiserstr 62
Hessen
60329 フランクフルト
ドイツ

電話番号: +49692561790

ファックス: (+49)69/25617919

チェックインは15h00からです

チェックアウトは12h00です

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • 飛行機で

    FRANKFURT 15km / 9.32 マイル

  • 電車で

    HAUPTBAHNHOF 0.2km / 0.12 マイル

GPS:50.10827, 8.667662

当ホテルの客室

4つ星スーペリアクラスのメルキュールホテルカイザーホフフランクフルトシティセンター(Mercure Hotel Kaiserhof Frankfurt City Center)では、スタンダードルーム、スーペリアルーム、ダブルベッドを配した豪華な設備のプリビレッジルーム、広々としたプリビレッジスイートの中からお選びいただけます。 106の禁煙客室はすべてエアコン完備で、無料のWi-FiとタブレットPCを完備しております。12歳未満のお子様は、ご両親のお部屋で無料でご宿泊いただけます。幼児用ベッドは無料でご利用いただけます。

スタンダード客室、ダブルベッド 1 台

  • 最大人数: 2
  • 面積: 最小 20 / 215 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スタンダード客室、シングルベッド 2 台

  • 最大人数: 2
  • 面積: 最小 20 / 215 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スーペリア客室、ダブルベッド 1 台

  • 最大人数: 2
  • 面積: 最小 24 / 258 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スーペリア客室、シングルベッド 2 台

  • 最大人数: 2
  • 面積: 最小 24 / 258 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

プリビレッジ客室、ツインベッド、ソファ 1 台

  • 最大人数: 2
  • 面積: 最小 28 / 301 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)
客室

レストランとバー

MAINART

お料理の種類: 地中海料理

地中海料理をお楽しみいただけます。おいしい朝食をお召し上がりいただけます。地中海にインスパイアされた新鮮でヘルシーなお料理です。ミーティングやイベントには、メニュー形式またはビュッフェスタイルをご利用ください。

Relax the Lounge

非契約写真

ラウンジでは特別サービスをお楽しみください。冷たいビールや、有名なメルキュールビンテージのグラスワインを始め、一日を締めくくるのに最適なメニューを各種取り揃えています。

ミーティングとイベント

会議室

  • 会議室の数:8

  • 最大サイズ:150 m²

  • 最大ご利用人数:110 人

詳細

お客さまの口コミ
メルキュールホテルカイザーホフフランクフルトシティセンター

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

1,194 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

394 件のレビュー

Nice stay

トリップアドバイザーの評価 5.0/5

PeNor Business - 03/10/2020 トリップアドバイザー認証口コミ

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Covid 19 ... danger here riskybreakfast

トリップアドバイザーの評価 1.0/5

Parisian750062 Business - 29/06/2020 トリップアドバイザー認証口コミ

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

トリップアドバイザーの評価 5.0/5

royhi Business - 07/03/2020 トリップアドバイザー認証口コミ

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

朝食が最高に美味しい!

お客さまの声 5.0/5

太田 豪. ファミリー - 10/01/2020 確認済みレビュー すべて

あくまでも個人的な感想です。 朝食のバリエーション、味がヨーロッパのメルキュールホテルの中でもベスト3に入ると思いました!

Go O. 様 この度は、Mercure Hotel Kaiserhof Frankfurt City Center でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Scott F. Thaxton Operations Manager

No heater on the first night

トリップアドバイザーの評価 3.0/5

Soo Chuan K Couples - 07/01/2020 トリップアドバイザー認証口コミ

There was no heater in the room on the first night. I informed the guy at the reception, he came to the room, meddle with control and after a while he claimed that it is working. However, the heater is still not working throughout the night. The heater only come alive in the middle of the second night. Luckily, when we told the reception on the second day morning, he is kind enough to offer us his portable heater at the reception because he has run out of all portable heaters. This is certainly not acceptable. How can the receptionist on the first night claimed that the heater is working when it is actually down?

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

Great stopover in Frankfurt.

トリップアドバイザーの評価 5.0/5

mpearce2017 Family - 04/01/2020 トリップアドバイザー認証口コミ

This is an excellant Hotel just minutes from the station. Rooms are immaculate and comfortable. There is a great private lounge bar on level 1. The Breakfast is one of the best I've had anywhere and the setting is great. Love this Hotel and recommend to everyone.

Dear mpearce2017, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

3 Nights at the Mercure Kaiserhof Frankfurt

トリップアドバイザーの評価 5.0/5

gradscholar Business - 26/12/2019 トリップアドバイザー認証口コミ

Lovely "boutique" like hotel - not your humongous run of the mill 4 star. Very cosy and nice. Each room has a unique layout and the amenities are more than complete. Having ordered a king sized bed, I was a little taken aback when they gave me two single beds that were joined together. Is this a German/European thing?

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Overall, a nice hotel in Frankfurt city center

トリップアドバイザーの評価 4.0/5

NTSalvermoser Family - 24/12/2019 トリップアドバイザー認証口コミ

Looks like a brand new hotel, with a friendly staff, and very good breakfast buffet. Only the neighborhood is not the greatest, although right across the street from public transportation. Convenient parking lot inside the building, and 1km from 2 nice shopping malls.

Dear NTSalvermoser, we very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Hotel is good overall! Thanks

トリップアドバイザーの評価 4.0/5

iboy003 Family - 21/12/2019 トリップアドバイザー認証口コミ

Hotel is very close to Hbf. It’s very convenient. However, as usual Hbf area is not the best in town. Front desk is good. The receptionists were checked all details, it’s good so. They are doing a good job! They recognised also Pt-Status and provided upgrade. Thanks a lot. House keeping is an area for improvement. In general, house keeping in European hotel is weak.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

Great hotel

トリップアドバイザーの評価 4.0/5

Getaway787631 Business - 21/12/2019 トリップアドバイザー認証口コミ

We visited Frankfurt for the first time. The hotel is centrally located and very conveniently being a couple of hundred meters from main train station and some great restaurants. We arrived lateish at night and receptionist was very courteous and helpful. Room was comfortable and clean and overall the service was excellent. One problem which I found was that the WiFi was very erratic and unreliable. We discussed with reception who told us that they had some problems and they had sorted it out but problem persisted - quite an issue when you are on business / holiday and you need to be very efficient. On the whole highly recommended

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Scott F. Thaxton Operations Manager

フランクフルト中央駅に近いリーズナブルなホテル

お客さまの声 4.0/5

匿名 一人 - 16/12/2019 確認済みレビュー すべて

フランクフルト中央駅の地下通路を抜けたらすぐでした。フランクフルトのホテルは高いというイメージがありましたが、リーズナブルな価格で快適に過ごせました。

Yuriko K. 様 この度は、Mercure Hotel Kaiserhof Frankfurt City Center でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Scott Thaxton Operations Manager

Cumulative pettiness

トリップアドバイザーの評価 2.0/5

Voyage288735 Business - 26/11/2019 トリップアドバイザー認証口コミ

I paid more than $ 600 for two nights in a very average room that I usually paid less than $ 120 per night as there was a high demand. As platinum client ACCOR, I was offered a welcome drink. I ordered the cheapest white wines but it was still too much and I was asked for 7 euros.

Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very good hotel, perfect for busines and visit to the city

トリップアドバイザーの評価 5.0/5

Johnny_English71 Couples - 22/11/2019 トリップアドバイザー認証口コミ

A very good hotel with good facilities a good location to visit the city center, although the red district is just round the corner I found the place quite and safe. Very good value for money. I recommend it.

Dear Johnny_English71, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

快適でした。ただ音楽が気になりました。

お客さまの声 3.5/5

Nori ビジネス - 28/10/2019 確認済みレビュー すべて

清潔で朝食も美味しく、駅からも近く、快適に過ごせました。ただ一点、ロビーで一流されている音楽が一晩中部屋まで響いてきて、眠りの妨げになりました。夜間は音楽を止めるか、ボリュームを下げるか、低音が響かない癒し系の音楽に変えていただけるとありがたいです。

Norikazu O. 様 この度は、Mercure Hotel Kaiserhof Frankfurt City Center でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Scott Thaxton Operations Manager

雰囲気が大変良い

お客さまの声 4.5/5

Warabira ビジネス - 28/10/2019 確認済みレビュー すべて

スタッフの方のフレンドリーな応対、朝食の素晴らしさ、シンプルで過ごしやすい部屋、駅からの近さと、どれも満足でした。ただ、部屋にスリッパがあるととても嬉しいです。私は遠距離を旅行するので、なるべくスリッパは持ち運びしたくないので。

Yoko K. 様 この度は、Mercure Hotel Kaiserhof Frankfurt City Center でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Scott Thaxton Operations Manager

Wow.

トリップアドバイザーの評価 5.0/5

Edwards4732961 Friends getaway - 07/10/2019 トリップアドバイザー認証口コミ

Excellent hotel. Great service and the rooms are some of the best I have stayed in. Can not fault this hotel. If you are in Grankfurt and would like a central hotel do not go anywhere else. Mercure is the way forward.

Dear Edwards4732961, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Nice location, great breakfast options, but lousy cushons

トリップアドバイザーの評価 3.0/5

Joeri V Couples - 25/09/2019 トリップアドバイザー認証口コミ

The Mercure hotel is ideally situated if you come by train. Less than 5 minutes walking. Usually accor hotels offer online check in. This one not for some reason. Also it was required to have the credit card with which the booking was paid with you. Very odd. Not very welcoming. The room was good. Yet the quality of the cushons was a drama. An even bigger drama was that reception told me that they dont have any other ones. Very dissapointing for a 4 star hotel and I am not used to this from Mercure.

Dear Joeri V, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

very luxurious room in downtown Frankfurt

トリップアドバイザーの評価 5.0/5

Sightseer21901883166 Business - 23/09/2019 トリップアドバイザー認証口コミ

I always book this hotel, for it's high quality standards and location close to Central Station. The breakfast is also really good. They try hard and keep surprising me (this time with eggs in gruene sose, which was very nice). I needed help with connecting an HDMI cable to the back of the tv, which was done without any trouble and they also helped when I forgot my phone adapter. I will keep coming back.

Dear Sightseer21901883166, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Excellent

トリップアドバイザーの評価 5.0/5

Jonas G Business - 16/09/2019 トリップアドバイザー認証口コミ

Very accommodating staff whom made sure we had all our needs covered. From receiving personal packages to arranging the rooms that were reserved for my colleagues, they made the IAA event experience a lot less tiring.

Dear Jonas G, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Thaxton Operations Manager

A questionable Area for a family hotel

トリップアドバイザーの評価 2.0/5

WorldtravellerBC7 Family - 04/09/2019 トリップアドバイザー認証口コミ

My family and I just came back home from staying at the Mercure Hotel Kaiserhof in Frankfurt. I must say that the location although close to the Main Train Station, it is very questionable at best. The hotel is located virtually next to a dubious "cinema", some sex shops (especially one with quite an assortment of dildos on display). It is a very shady area to come with family. I was concerned to have brought my 12 year old daughter around here. The hotel website should make a point to explain than although it is a up and coming area that is experiencing a revival, it is still a red light district with drunken/addict people around the area. I would have never bring a young child around sex shops. Another unpleasant experience was that, although I booked my hotel directly through accor, and my receipt stated that there were no additional charges at the hotel, as soon as I checked-in, I was advised that I must pay an additional 12€ in cash for "city taxes", when I explained that there was no mention of additional taxes to be paid locally in my reservation confirmation, I was told that I still had to pay them for the 3 people 2 nights. Although I did not agree with this additional, uninformed "City Tax", I had no more remedy but to pay. Then, I was told it must be done in cash. That was a first for me, as I had paid city taxes across European hotel (including Accor Hotels) and I have done this with my credit card. I explained that I was not to pay in was and only with credit card, the clerk had to ask to reception manager, which she grudgingly agreed to do it. Certainly, I felt that even as a "Platinum" member I was too much of an inconvenience. Lastly, our Suite seems older than only 1 year since last renovated. The mattresses are hard as rocks. Breakfast was very acceptable. The Upper Lounge was so hot, and the AC could not be adjusted to make it a bit more welcoming. As I mentioned during my check-in to the reception clerk, It is the first and last time I stay at this hotel. It is the worst Accor Hotel I have ever stayed by far.

Dear WorldtravellerBC7, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

最新の20口コミ

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