メルキュールホテルカイザーホフフランクフルトシティセンター 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 301 件のレビュー

メルキュールホテルカイザーホフフランクフルトシティセンター - Image 1
メルキュールホテルカイザーホフフランクフルトシティセンター - Image 2
メルキュールホテルカイザーホフフランクフルトシティセンター - Image 3
メルキュールホテルカイザーホフフランクフルトシティセンター - Image 4
Kaiserstr 62, Hessen, 60329 フランクフルト, ドイツ

説明

ホテルのその他の情報

  • フランクフルト中央駅から200 mの場所にあります。

  • 最新の技術を備えた 25〜150 m² の 8 つのカンファレンスルーム

  • エアコン完備のモダンな客室(106室)

  • ホテルの駐車場

  • フランクフルトの中心という最高のロケーション

当ホテルの客室

ホテル所在地

メルキュールホテルカイザーホフフランクフルトシティセンター

Kaiserstr 62, Hessen
60329 フランクフルト
ドイツ

GPS:50.10827, 8.667662

電話番号
ファックス +49 69 25617919

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

FRÜHSTÜCKSRESTAURANT

地中海料理をお楽しみいただけます。おいしい朝食をお召し上がりいただけます。地中海にインスパイアされた新鮮でヘルシーなお料理です。ミーティングやイベントには、メニュー形式またはビュッフェスタイルをご利用ください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  301 件のレビュー

トリップアドバイザーの評価  4.1/5  523 件のレビュー

2025エクセレンス認証

Surprisingly great breakfast and very quiet room

トリップアドバイザーの評価 5.0/5

Mishaelgl トリップアドバイザー認証口コミ

I was really impressed with this Mercure. The location is super convenient, just a short walk from Frankfurt Hauptbahnhof, so getting around the city and to the airport is easy. The breakfast was a standout. It was varied, fresh, and genuinely better than what I usually see at similar level hotels in Germany. It set us up perfectly for the day and felt like excellent value. I would call it surprisingly good for this category. My room was very quiet and relatively comfortable for this level of hotel. I slept well with no street noise and the room was spotless. Note that the mattress was very firm. If you prefer a softer bed, consider asking the staff for a topper or an alternative. Service was friendly and check in was smooth. Overall, this is an easy recommendation if you want a practical and comfortable base with a better than expected breakfast right near the station. I would happily stay again.

Thank you very much for your wonderful review and for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed your stay with us and especially appreciated our breakfast selection, the quiet room, and the convenient location near Frankfurt Central Station. It is great to know that our team’s friendly service and smooth check in left a positive impression. Your comment about the mattress is also much appreciated and helpful for future guests we will gladly assist with a topper upon request. We truly value your recommendation and look forward to welcoming you back for another pleasant stay in Frankfurt. Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Okay Hotel

トリップアドバイザーの評価 3.0/5

EllieAyamba トリップアドバイザー認証口コミ

Not as scary as how other reviewers have potrayed this place to be. The hotel is quite okay.In terms of cleanliness it wasnt spotless but it wasnt filthy either... Staff were adequately friendly neither rude or eager to please but proffesional.They were pleasant enough to give me a late check out at 1:30pm. Yes there were homeless people even right outside the hotel...But no aggression.I did walk at night a solo black female traveller,I just had to be hyper vigilant. The location is quite okay,1.7km from the shopping district...Allowed me to walk and do my shopping without taking an uber or a train. Walking distance to the river too Overal its an okay place to stay

Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to read that you found our hotel conveniently located and appreciated the professionalism and helpfulness of our team, especially the flexibility in offering a late check-out. It is also good to hear that you felt comfortable exploring the area and enjoyed the short walking distance to both the shopping district and the river. At the same time, we appreciate your constructive comments regarding cleanliness. We will review this with our housekeeping team to ensure all areas consistently meet the high standards we strive for. Regarding the surroundings near the main station, we understand your observations. While the situation in the area is beyond our direct control, our staff and security partners remain attentive to ensure a safe and comfortable environment for all guests. Thank you again for your balanced and fair review. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Amazing central location and great service

トリップアドバイザーの評価 5.0/5

Dmitry Z トリップアドバイザー認証口コミ

Amazing central location, very spacious clean rooms. I sincerely want to thank Omer at the front desk for being the kidnest, most amazing, friendly and helpful front desk agent ever. He was very professional, always greeted us with a huge smile and willing to make our stay comfortable in any way he can. Thank you for great service. He is a superstar! OMER, thank you!!!!

Thank you very much for your wonderful feedback and for taking the time to share your experience. We are truly delighted to read that you enjoyed our central location, the spacious and clean rooms, and most of all, the outstanding service provided by our colleague Omer. Your kind words are a great motivation for him and the entire team. We will be sure to share your compliments with him — he will be very happy to know that he helped make your stay so memorable. It is always our goal to provide our guests with warm hospitality and a comfortable experience, and it is a pleasure to see that we succeeded during your visit. We look forward to welcoming you back soon for another great stay. Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Extremely unsafe location – not suitable for families

トリップアドバイザーの評価 1.0/5

Victor M ファミリー - トリップアドバイザー認証口コミ

Unfortunately, I had a very negative experience when attempting to stay at the Mercure Hotel in Frankfurt. I arrived with my wife and two young daughters (aged 5 and 1), and we were shocked by the condition of the surrounding area. There were numerous individuals in visible drug use and in vulnerable situations right outside the hotel — including four people using drugs directly in front of the hotel’s parking garage, which was closed. We felt genuinely unsafe and decided not to check in for the safety of our family. I contacted the hotel immediately and kindly requested a refund due to the exceptional circumstances. Unfortunately, the hotel responded that, since payment had already been processed, they could not cancel or refund the reservation — even in light of these serious concerns. The hotel mentioned that it cannot control what happens outside the premises, which is understandable to a degree. However, choosing a location is part of the guest experience, and safety should be a basic expectation. The area around the hotel is severely deteriorated and, in my opinion, not suitable for guests — especially families with children. I cannot comment on the hotel’s internal facilities, as we never checked in. But I strongly advise families or safety-conscious travelers to avoid this area of Frankfurt. There are many other hotels in much safer, more welcoming neighborhoods.

Dear Victor, Thank you for taking the time to share your experience in such detail. We are truly sorry to hear that you and your family felt unsafe upon arrival and that this led you to cancel your stay. We understand how unsettling this must have been, especially when traveling with young children. While it is true that we cannot fully influence the situation in the surrounding area, your safety and peace of mind are very important to us. We regret that we could not meet your expectations in this regard and that we were unable to accommodate your refund request under the booking conditions. Please be assured that we are in continuous dialogue with local authorities to raise these concerns and push for improvements. We sincerely regret the negative impression you were left with and thank you for bringing this matter to our attention. Best regards Scott F. Thaxton Director of Operations

Been in better, no room service or restaurant really lets it down.

トリップアドバイザーの評価 3.0/5

Toddys91 Couples - トリップアドバイザー認証口コミ

Nice enough room, 1 free bottle of water, no English breakfast tea bags, plenty of coffee but no milk. Room is air conditioned. Very small and old TV so unable to stream. Hotel has a good buffet breakfast in an exceptionally clean room. No room service. Good location to train station, 4 mins walk. Area is very Asian/ Middle East rather than German

Dear Toddys91, Thank you for sharing such a detailed review of your stay. We are pleased to hear you enjoyed the cleanliness of our breakfast area and found the location convenient. At the same time, we regret that the lack of room service, limited in-room amenities, and TV facilities did not fully meet your expectations. Your feedback is very valuable to us, and we will take it into consideration as we continue to improve our services. We appreciate your comments and hope to welcome you again for a more satisfying experience. Best regards Scott F. Thaxton Director of Operations

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 597 件のレビュー 8.8/10 ロケーション
  • 614 件のレビュー 6.7/10 客室
  • 435 件のレビュー 8.3/10 サービス
  • 23 件のレビュー 6.6/10 インターネット
  • 296 件のレビュー 9.2/10 朝食
  • 256 件のレビュー 6.1/10 清潔さ
  • 92 件のレビュー 7/10 設備
  • 81 件のレビュー 7.5/10 料理

Powered by Trustyou

周辺の他の施設

フランクフルトのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。