メルキュール フィレンツェ チェントロ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 725 件のレビュー

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Via Nazionale 21/23 R, CIN：IT048017A1RIEWIOGS, 50123 フィレンツェ, イタリア

説明

ホテルのその他の情報

  • サンタマリアノベラ駅まで徒歩 4 分

  • ドゥオーモ広場とサンタ・マリア・デル・フィオーレ大聖堂まで徒歩8分

  • 夏季に利用可能な、ソフトなラウンジイベント向けの広いパティオ

  • エアコン付きの広々としたお部屋。一部の客室にはバルコニーが付いています

  • ホテル周辺に有料駐車場（交通規制区域への許可証取得サービスあり）

当ホテルの客室

ホテル所在地

メルキュール フィレンツェ チェントロ

Via Nazionale 21/23 R, CIN：IT048017A1RIEWIOGS
50123 フィレンツェ
イタリア

GPS:43.776466, 11.250824

電話番号
ファックス +39 055 530 0800

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

CAFFÈ APOLLO

フィレンツェを散策した後は、ホテルのカフェラウンジで最高のお飲み物や前菜、心地よいアペリティフをお楽しみください。街の中心部でリフレッシュできる環境をご用意しています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  725 件のレビュー

トリップアドバイザーの評価  4.0/5  1,294 件のレビュー

2024エクセレンス認証

Mercure Hotel Florence

トリップアドバイザーの評価 4.0/5

Guide35493440392 トリップアドバイザー認証口コミ

Hotel location was good, 5 mins from train station, lot of foods around the hotel Staff were all very nice n helpful, free coffee near the reception for morning n evening Room was spacious for family of 3 but the internet was extremely slow, only toiletries were 3 in 1 (Bath, shampoo), no shower cap, no toothbrush though Basin seem to be chocked as water took a long time to be drained out, bath shower pressure was also not big enough, need to half squad for ladies with long hair to properly wash hair. Need to press and hold the Hair dryer button which is round in shape, making it inconvenient n painful because of the shape. Overall good experience if you are not the fussy type 😂, just bring all your own toiletries to save the earth 😆

Dear Guest, We would like firstly to thank you for sharing your experience of your stay at Mercure Firenze Centro. We are glad to know that you appreciated the hotel location, as well as the service of the Team, the quality of the room and the free coffee machine. We wish to inform you that we have forwarded your comments to our Housekeeping and Maintenance Department, in order to solve the issue that you reported. For your right information, the amenities are at disposal by asking at the reception that is always at disposal 24/7. We hope to have the pleasure to welcome you again in a future. Best regards, Guest Relation Agent

Super friendly staff and prime location

トリップアドバイザーの評価 5.0/5

Patrick_batman11 Couples - トリップアドバイザー認証口コミ

We stay here for two nights and it was super convenient based on the e location. 5 mins away from train station Few supermarkets around you less than 5 mins walk. Room is clean and tidy Staff are so friendly , they checked on us everyday to make sure our pleasant stay which we are much appreciated. Trainee Maria and her trainer treat us so nice. Thank you so much.

Dear Guest, Thank you for sharing your experience at Mercure Firenze Centro. It is a big pleasure to receive your positive feedback, especially when it involves the friendliness and the professionalism of the Team. I will not miss to share your appreciations with Maria and Chiara, they will be very happy to know that. We will be here to welcome you again for another pleasant stay! Best regards, Guest Relation Agent

館内きれいでした

お客さまの声 3.5/5

Flr ファミリー - 確認済みレビュー すべて

室内・館内ともリノベーションから日が浅いためか綺麗でした。 ベッドも寝心地が良かったです。 鉄道駅からは徒歩数分で便利です。 チェックイン後荷物を預かっていただきましたが、ピックアップ時、ちょうど他のお客様（５名くらいのグループ）の チェックインと重なってしまい、フロントに職員が３名いるにもかかわらず、全員チェックイン業務に専念していて、長い時間待たされてしまいました。 鉄道に乗り遅れそうでした。

Dear Guest, First of all, thank you for your kind review after your stay at our hotel. We are glad to know that you appreciated the professionalism of the Team, as well as the hotel position. We are sorry if you had an inconvenience when you came to take back your luggage and we ask you to accept our sincere apologies. By the way, we hope that you will consider again our hotel for your next stay in Florence. Sincerely, Guest Relation Agent

Good stay

トリップアドバイザーの評価 4.0/5

Voyager_Nineteen71 トリップアドバイザー認証口コミ

We stayed at this property for 4 days across 2 stints. Hotel is centrally located and very close to the train station. One can walk to the hotel from the station but it is not easy to identify the entrance as the area is quite packed. Being centrally located meant most sightseeing places were walkable from the hotel, but at the same time, there was no point taking a taxi as the taxi route was not through the town and was much longer - hence more expensive even for a distance that is very less by foot. Front desk was very prompt and helpful throughout our stay. There is a drinking water filter on the ground floor on the way to the life which provides sparkling water as well. Rooms of the hotel are good and well equipped. Bathroom is also clean. One thing we found a bother was mosquitoes - we opened up the room balcony in the evening on the fifth floor, and soon the room had a few mosquitoes. Had to swat them. Another thing is that post breakfast, the hotel does not have anything to eat via room service. This was a problem as we were too tired one evening to step out of the hotel again after a full day's sightseeing. Given that this is a 4 star property, I found that a bit odd. The front desk, though, was helpful in getting food via deliveroo. Overall, a good experience and definitely worth staying again.

Dear Guest, We would like to thank you for sharing your experience at our hotel Mercure Firenze Centro. We are very glad to know that your days were pleasant and that you appreciated our services like the professionalism of Team, as well as the quality of our rooms, water dispenser available 24/7 and the cleanliness. We hope therefore to welcome you again in a future! Best regards, Guest Relation Agent

Disgusting Hotel Room

トリップアドバイザーの評価 1.0/5

aalday0416 Couples - トリップアドバイザー認証口コミ

My husband and I stayed at the hotel for 4 days and it was a total nightmare. Our room was dirty, small, and just not well-kept. Below are three reasons why this hotel was a disaster overall: Reason 1: Mosquitoes Mosquitoes were all over our room. Every day, we came back to about 1-3 new mosquitoes. One day, we knew we killed them all but then when we opened up the covers from housekeeping making our bed, we found a dead one in our sheets! Reason 2: Dust and Cobwebs The amount of dust that we found around the room was unbearable. It was all along the wall and just shows the lack of cleaning this place does. In one corner, we found a dusty cobweb that was still yet to be cleaned. Reason 3: Lack of Cleanliness, Retouch of Walls, and Service The room had so many scoffs from previous guests that you could tell that they did not care about the room. Also, with the amount of mosquitoes we killed, you could see the marks and blood on the walls and floor. I intentionally left a bug stain on the floor to see if our rooms ever got mopped. And to no surprise, it was still there. When we informed the front desk agent lady about the mosquitoes, her reply was “Well did you tell us? We have a plug that we could have put in your room.” Her response was not only rude and lacked empathy, but made us wonder that if you knew your hotel has a problem, why would it not be plugged in the first place? Also, as guests who never been to this hotel, the last thing we would think about when checking-in are mosquitoes. Overall, this place is NOT a 4 Star hotel and definitely NOT worth over 300euros a night.

Dear Guest, Thank you for taking the time to share your experience at the Mercure Firenze Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Firenze Centro your feedback is very important and we would like to inform you that our Team is always at your disposal in order to solve any potential issue immediately. I have already informed our Front Office and Housekeeping Department, with the aim to prevent these kind of issues in a future and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Agent

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 107 件のレビュー 9.5/10 雰囲気

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