Cerretani Hotel Firenze - MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 561 件のレビュー

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Via De Cerretani 68, 50123 フィレンツェ, イタリア

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ホテルのその他の情報

  • 素晴らしい立地フィレンツェの中心部、ドゥオーモに近接するホテルです

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当ホテルの客室

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Cerretani Hotel Firenze - MGallery Collection

Via De Cerretani 68
50123 フィレンツェ
イタリア

GPS:43.773521, 11.252575

電話番号
ファックス +39 055 238 1312

アクセスと交通機関

ホテルサービス

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敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

IL MICHELANGELO

バー「Il Michelangelo」は、トスカーナワインを楽しむのに最適な、親密でエレガントな空間を提供しています。洗練された心地よい雰囲気の中で、地元のワイン造りの伝統に浸ってみませんか。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  561 件のレビュー

トリップアドバイザーの評価  4.6/5  932 件のレビュー

2025エクセレンス認証

Staff seems unhappy

トリップアドバイザーの評価 1.0/5

Dave J トリップアドバイザー認証口コミ

Recently, I stayed at this hotel for 3 days on vacation: “The Cerretani Hotel Firenze”. I also just returned from a business trip at the “Four Seasons Resort Bali at Sayan” where I worked with the managers of the hotel, as a “Life Coach for Managerial Staff”. My company coaches’ hotel managers, and Fortune 500 Business managers worldwide. I am a “Life Coach” for managers and upper staff, and I am contracted by the upper management of these firms to help them create a positive, working environment for their employees, by coaching the managerial staff of these businesses. My company is located in NYC and Los Angeles. With that being said, The Hotel Cerretani Firenze could use someone’s help. I have never seen a more downtrodden staff throughout a hotel than I have at this hotel. The staff is unhappy, never smiling. They seem as if they are managed by a controlling, angry manager. I made it a point, to place myself in the lobby of this hotel and observe the staff on three occasions. As I suspected, the front desk staff is miserable, and so I set out to discover who the manager was. As I observed her, and as I suspected, her demeanor and unpleasant attitude is the cause of this misery. She marches behind them, like a Staff Sergeant waiting for them to make a mistake, no acknowledgement or eye contact, and this is why her front desk staff, and even the cafeteria staff, seem very uptight, and robotic, with no genuine smiles or relaxed, friendly attitudes. The Manager is responsible for the attitude of the staff, and she seems “old school” in her management skills. Basic rules in making employees and staff work their best are; 1) Build them up with genuine concern. 2) Encourage them, let them know they are doing a good job. 3) Compliment them. 4) Smile at them and look into their eyes. Use words that are specific, appreciative, and recognize their unique contributions. This will build self-esteem in the staff, and they will be a much happier, positive group of employees. I am incognito with this letter, as I do not need this hotels business and my company is worldwide. However, the owners and management who oversees this hotel: “CDL Hospitality Trust” (owners) and “The Events Hotels Group” (managers) had better do something quick because this hotels staff is crashing hard! I will not be staying at this hotel again! On a positive note, the room we stayed in was nice, clean and well arranged, but the staff is what truly makes a hotel stay pleasurable, and due to the manager, it was not for us

Talk About a Fab Location, Roomy Suites, Lovely Amenities

トリップアドバイザーの評価 5.0/5

ROSELLEN R トリップアドバイザー認証口コミ

We loved the location of this gem of a hotel! At first we thought, as busy as it was situated at the corner where our driver could not really park in front of the hotel, it turned out okay. He was able to stay a few minutes a few steps to the side to unload (or load) our luggage and hotel staff were pretty quick about helping to bring our luggage inside. Located where there were many, many shops, restaurants and where the Duomo and the San Lorenzo market were just around the corner, we were in 7th heaven. Alessandro at the Front Desk was very personable, welcoming and ready to assist us and right away came out to help us when we arrived. Tawfiq, a little short in his manner with us but not so bad in the end, tended to argue with guests (as I observed with another guest he was talking to). Alain was also quite helpful. We really enjoyed the delicious welcome snacks and detox water always available in the lobby. Andreea at breakfast was such a pleasant and hospitable and attentive waitress ~ with a ready smile and querying us about what we needed or wanted. Actually, the rest of the wait staff were very good. The breakfast offerings were qutie sufficient and tasted good. Our Junior King Suite was spacious and we loved our bathroom, the bathroom mirror and the toiletries!!! We had comfortable beds, a couch turned 3rd bed with lots of space, and the premises: the public areas and our rooms were very clean. The elevator was slow, as other reviews noted but in Europe, elevators are usually slow and tight. No big deal. Altogether, I'd say we had a happy stay @Cerretani!

Dear Rosellen R, Thank you for taking the time to share your experience at Cerretani Hotel Firenze - MGallery Collection. We are delighted to hear that you enjoyed our prime location, spacious Junior King Suite, and the attentiveness of our staff, particularly Alessandro and Andreea. Your kind words about the cleanliness of our premises and the quality of our breakfast offerings are greatly appreciated. We take all guest feedback seriously, and I will ensure that your observations regarding Tawfiq's interactions are shared with the relevant team members for consideration. It is our goal to provide a welcoming atmosphere for all guests, and I regret that your experience did not fully reflect this. We are also aware that our elevator service can be slower than expected; however, this is a common characteristic of many European hotels, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay in the future. Veronica Broccardi Schelmi, General Manager

Excellent place to stay in Florence

トリップアドバイザーの評価 5.0/5

TheWorldMyHome トリップアドバイザー認証口コミ

Great location, very central with efficient service. Nothing is missing; the staff is great, and the place is clean all around. The amenities are wonderful, making it a place I would return to and recommend to friends and family members.

Dear The World My Home, Thank you for your kind words regarding your recent stay at Cerretani Hotel Firenze. We are delighted to hear that you appreciated our central location, clean facilities, and efficient service. Your recommendation means a great deal to us, and we look forward to welcoming you back soon. Veronica Broccardi Schelmi, General Manager

Charming hotel in a great location, but with some service inconsistencies

トリップアドバイザーの評価 4.0/5

Eva X トリップアドバイザー認証口コミ

Hotel Cerretani is a lovely boutique hotel, very well located just a few minutes from the city center, close to many restaurants and the iconic church Santa Maria del Fiore. The front desk staff was professional and helpful, and the housekeeping team did a great job, especially with the evening turndown service, which was a very nice touch. Unfortunately, the same level of service was not reflected during breakfast. One staff member could be heard shouting about colleagues or supervisors and frequently slammed the kitchen door loudly every time she entered or exited. Her attitude felt rude and visibly frustrated, which disrupted the otherwise calm atmosphere. Additionally, the breakfast selection itself was quite limited compared to expectations. Overall, it’s a beautifully located hotel with great potential, but some improvements in staff training and breakfast service would make the experience much better.

Dear Eva X, Thank you for your kind words regarding our charming hotel and its prime location. We are pleased to hear that you found our front desk and housekeeping teams professional and attentive, particularly appreciating the evening turndown service. However, we sincerely apologize for the disruption you experienced during breakfast. Your feedback regarding the staff's demeanor and the limited breakfast selection is invaluable to us. We strive to maintain a harmonious atmosphere for our guests and it is disappointing to learn that we fell short in this instance. Rest assured, your comments about staff training and service improvement will be taken into consideration as we continuously seek to enhance our guest experience. We appreciate your insights and hope to welcome you back for an even more enjoyable stay in the future. Best regards, Veronica Broccardi Schelmi, General Manager

Great hotel in a great location, fabulous rooms

トリップアドバイザーの評価 5.0/5

Kimtravel777 トリップアドバイザー認証口コミ

This hotel was in a great location right beside the duomo, lovely restaurants , shops , close to the train station. The rooms were clean , big and full of all the toiletries you need on a trip , the mini bar and endless supply of water was greatly appreciated, staff are so friendly and helpful, I would definitely stay here again.

Dear kimhogan8, Thank you for your wonderful feedback regarding your recent stay at Cerretani Hotel Firenze - MGallery Collection. We are thrilled to hear that you enjoyed our prime location, spacious rooms, and the attentiveness of our staff. It is always our goal to provide a comfortable and memorable experience for our guests. We look forward to welcoming you back on your next visit to Florence. Sincerely, Veronica Broccardi Schelmi, General Manager

との提携 TripAdvisor

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