ノボテルフィレンツェノルドアエロポルト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,151 件のレビュー

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Via Tevere 23, Osmannoro, SESTO FIORENTINO, 50019 フィレンツェセストフィオレンティーノ, イタリア

説明

ホテルのその他の情報

  • ご家族向けのサービスとレジャーアクティビティ

  • 高速道路A1号線(E35)フィレンツェノルド出口に近接

  • 伝統的なトスカーナ料理が楽しめるレストラン

  • 屋外プール

当ホテルの客室

ホテル所在地

ノボテルフィレンツェノルドアエロポルト

Via Tevere 23, Osmannoro, SESTO FIORENTINO
50019 フィレンツェセストフィオレンティーノ
イタリア

GPS:43.809814, 11.177756

電話番号
ファックス +39 055 308336

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVOTEL CAFE'

プールを見渡す居心地の良い雰囲気のレストランです。22時まで営業し、代表的的な料理を取り揃えた素晴らしいイタリア料理をご用意しております。お子様向けのバランスの取れた特別メニュー。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,151 件のレビュー

トリップアドバイザーの評価  3.4/5  2,218 件のレビュー

Absolutely terrible

トリップアドバイザーの評価 1.0/5

Perry R トリップアドバイザー認証口コミ

My partner and I stayed the night here to make our journey to the airport the following morning easier. Everything seemed okay until we got up to our room. We are here in winter and we’re sweating. It was easily 80° F in our room. We both tried to fall asleep and couldn’t because it just kept getting hotter. We called down to reception who told us to wait two minutes and try to turn the AC again and then once we waiting and it wasn’t working we called back at got yelled at that “ma’am, someone is coming to your room”. A hotel staff member came in, did the exact same things we had tried, had no success and offered us a fan. The room was miserable all night. Do not recommend.

Keep the good work, Silvia

トリップアドバイザーの評価 4.0/5

Diego R トリップアドバイザー認証口コミ

Great location for the airport. I'd like to commend the great service of Silvia in the from desk, who goes the extra mile to assist clients.

PICK A DIFFERENT HOTEL!!

トリップアドバイザーの評価 1.0/5

Robin E トリップアドバイザー認証口コミ

I don’t even know where to begin; but I would like to say that appearances can be deceiving, beautiful exterior, ugly interior. I have been traveling for several days now with a tour group from London to Rome, and this is the worst hotel I have stayed in by far. Not just on this trip, but that I’ve ever stayed in. The number of issues that I have encountered with one hotel has been so high that I wouldn’t ever come back or recommend this place to anyone, ever. We were placed in a dirty room upon arrival to the hotel, the bathroom was filthy and the floors of the bedroom were no better. There were dirty towels on the floor of the bathroom and the counter behind the toilet, and the countertop of the sink was dirty, too. There was a bucket on the floor of the bathroom that appeared to be used for plumbing issues which was discovered upon trying to turn on the faucet and having no running water in the bathroom. After making a complaint to the front desk, who was not very accommodating and wanted to put us in a room with a double sized bed and a pull out couch due to limited rooms, before putting us in a room next door to our original one that had three individual beds. When we arrived to the room next to our original one, we came to the realization that there was no air conditioning that worked in the room, and two of the three mattresses were so thin that when you sat down, you could feel the slats of the bed frame. They were more like a cot than a proper bed. We tried contacting our Travel Director, Debra Lane to intervene on our behalf. She spoke to the hotel, and stated, "they were working to resolve the situation". This was the extent of her efforts to make sure we were taken care of, which is unacceptable, since we booked through Costsaver, and she was our direct point of contact. The two people I am traveling with are senior citizens and cannot be sleeping in beds that have no cushioning, and I myself have a slew of health conditions that make it hard for me to sleep in a bed that doesn’t have support of any kind. We again went to the front desk to make a complaint who at this point was making even less efforts to accommodate us, where we were given a room with a double bed and a pull out couch. At this point the hotel staff was forcing us to choose a room to sleep in, and we did choose the room with the one bed and the pull out couch. We had our own issues with the room that we were forced into. The shower was rusty at the drain, and we couldn’t figure out how to adjust the shower to the utilize the rain head which left us unable to shower. Our toilet in our third room wouldn’t even flush, either, which we didn’t discover until it was far too late to get another room. One of the people from the tour group that did have luck with their shower made a comment that the water was so hot that it was practically scalding and couldn’t be adjusted. We had a complimentary dinner which wasn’t high quality. The first meat that was given to us wasn’t labeled, I believe it was pork, but I was not certain. They brought out bone in chicken later on during the meal, which I didn’t eat, alongside the pasta that they had. Regardless, it was so dry and poorly cooked that it tasted like jerky. The potatoes were poorly seasoned, the dessert was not any good, either. The dishes were not very clean either, with the silverware having many water spots and the drinking glasses had water stains and other stains on them that couldn’t be discerned if they were food stains or water stains. I myself sat outside by the pool for around an hour before I went to bed and during that time, I found that the outside chairs were falling apart, with the plastic wicker unraveling. Some of the canopies above other chairs and tables had holes on them, too. To circle back to dinner time, while we were waiting in the lobby for our meal, we noticed a bug crawling around on the floor that one of the people on the tour ended up squishing, instead of hotel staff. As someone that has been on a tour group for several days now, I’ve gotten close with some of the people that are in my group, and multiple people had room keycard issues. One of my colleagues had no outlets near her bed which left her unable to use her CPAP machine conveniently. This had her discovering that her sheets had holes in them that had been hidden with a towel. Another colleague had only three outlets in their room, and one of them didn’t work, which left them with only two working outlets. The hotel also had no house keeping on staff when we arrived in the evening which meant that many of the issues that we encountered couldn’t be handled accordingly. As someone that has been traveling for a long time, I know not every hotel is the same, but my expectations always remain the same. I look for a sanitary, hygienic room, and friendly, accommodating staff. When every single one of the above are not met, I am left severely disappointed. The only redeeming quality of the hotel was the bartender. I didn’t catch her name as I didn’t end up getting a drink as I had originally had, but my roommate that did go to the bar spoke very highly of her. The WiFi was very spotty, especially in the hotel rooms, too. I am willing to say with certainty that this hotel had many issues that we all experienced, and I would never have provided them with my business if I hadn’t been on the tour group. This is a one star hotel at best.

Not accessible to airport

トリップアドバイザーの評価 1.0/5

F7229AMjonathang トリップアドバイザー認証口コミ

Only way to get to the airport is by booking a private taxi (none are available to hail given the industrial wasteland the hotel is located in). 55 euros for an uber and 45 euros for a taxi from the hotel to the airport. Why stay at an airport hotel that is so hard and expensive to get to the airport? I thought I got ripped off but the hotel staff confirmed that the hotel is just over some district border that adds to the other surcharges. Other reviews say the hotel is tired—it’s fine for a night before or after a flight but if you consider the transport issues you can get a much nicer hotel closer to the airport

Front Desk Lady Starts Argument for her own Mistake

トリップアドバイザーの評価 2.0/5

Vincent C トリップアドバイザー認証口コミ

Very rude staff at the front desk. The lady at the front desk was furious at us because we showed up for breakfast. She was scolding my mom about the breakfast time, until a man at the front desk actually checked out breakfast time and confirmed we were correct and apologized for her. The rooms were spacious and nice, however I don’t believe anyone working in customer service should try picking a fight with their guests.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 485 件のレビュー 7/10 ロケーション
  • 875 件のレビュー 5.1/10 客室
  • 744 件のレビュー 8.1/10 サービス
  • 21 件のレビュー 6.9/10 インターネット
  • 397 件のレビュー 4/10 清潔さ
  • 386 件のレビュー 5/10 快適さ
  • 367 件のレビュー 8.1/10 朝食
  • 227 件のレビュー 4.6/10 雰囲気

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