25hours Hotel Florence Piazza San Paolino 4 つ星

トリップアドバイザーの評価 4.5/5 310 件のレビュー

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25hours Hotel Florence Piazza San Paolino - Image 1
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25hours Hotel Florence Piazza San Paolino - Image 4
Piazza Di San Paolino 1, 50123 FLORENCE, Italy

説明

ホテルのその他の情報

  • Cecchini in Città

  • Alimentari Coffee Shop

  • Companion Bar

  • Cinema Paradiso

  • Sauna and Gym with relaxation room

当ホテルの客室

ホテル所在地

25hours Hotel Florence Piazza San Paolino

Piazza Di San Paolino 1
50123 FLORENCE
Italy

GPS:43.77281, 11.24812

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  4.5/5  310 件のレビュー

2024エクセレンス認証

Unprofessional Staff and Poor Quality Food – Avoid This Place

トリップアドバイザーの評価 1.0/5

Anthony S ファミリー - トリップアドバイザー認証口コミ

I had an extremely disappointing experience at 25h Hotel's restaurant recently. From start to finish, the service and food were a disaster. Our waiter was incredibly rude and dismissive, offering no assistance or recommendations when we asked for guidance with our orders. We struggled to find anything we wanted on the menu, but when the food finally arrived, it was far below expectations. I could only stomach a tiny bite of my sandwich before realizing how terrible it was. Despite the fact that some of the plates were practically untouched, no one checked on us to ask if something was wrong. When we asked for the bill, things went from bad to worse. The card machine was declining, and rather than help sort it out, the waiter arrogantly insinuated that we couldn't afford the meal, saying, 'Don't worry, you will pay for the food,' as if it was some kind of threat. In the end, it turned out their card machine wasn’t working properly, and they insisted I go to an ATM and pay in cash. I refused to incur ATM fees because of their technical issue. The situation escalated with the manager and multiple staff members hovering around, yet none offered an apology or any gesture to address the bad service and untouched food. I rarely leave reviews, but I felt this needed to be shared. The staff’s rudeness, poor handling of technical issues, and lack of accountability left us feeling incredibly unwelcome. I would not recommend this restaurant to anyone looking for a pleasant dining experience.

Dear Anthony, I thank you for your constructive feedback as every guest impression is valuable. I am sorry to hear that you were disappointed by the restaurant during your last stay. Please rest assured I will discuss the issues with the Restaurant Team to avoid future occurence. Once again I am thankful to your comments and look forward to welcoming you back. Best Nicola Masini Rooms Operations Manager

Fabulous

トリップアドバイザーの評価 5.0/5

Ajones90194 Couples - トリップアドバイザー認証口コミ

Loved the hotel, the quirkiness, the breakfast, and the staff: everything was fabulous and I would 100% recommend. It has made us want to go to other 25 hour hotels! We had a heaven room which had a beautiful massive sink and a small balcony. Decor is quirky but I liked it.

Ciao, The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services. We are looking forward to your next visit. Best Nicola Masini Rooms Operations Manager

Great location and 25 hours lives upto its name

トリップアドバイザーの評価 5.0/5

Manish J トリップアドバイザー認証口コミ

All the 25 hours hotels have a different theme and this was a very different experience. The hotel lobby has a courtyard restaurant and I could not recognise the place when I returned to the hotel in the night. With music and people enjoying there food. Outstanding. Very comfortable bed and spacious room. Cooperative staff at the reception and ready and guide you for anything. This hotel is in Piazza S Paolino and there they have cafe food served out in the open also. Very memorable experience.

Ciao, The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services. We are looking forward to your next visit. Best Nicola Masini Rooms Operations Manager

Ridiculous and impractical

トリップアドバイザーの評価 1.0/5

Wendy B トリップアドバイザー認証口コミ

This was the most impractical hotel we've ever stayed in! No chair in the room, just an uncomfortable bench. The lighting system was difficult to decipher, there was no closet; just hangers on a decorative lighting fixture. Wonder who furnished/decorated the place? The lobby/eating area had dozens of kinds of chairs, and not a one was comfortable. Large plant leaves, some real, some made of fabric, needed to be dodged to get to a table. Waiters could be rude, and they did not seem to care that the coffee was barely lukewarm. Good location is the best thing I can say about this place.

Ciao, Thank you for taking your time to review us. We take on all feedback and we will of course pass your comments onto the relevant departments. Kind regards Nicola Masini Rooms Operations Manager

Bwst hotel

トリップアドバイザーの評価 5.0/5

Farid T トリップアドバイザー認証口コミ

The best hotel, profesional and kind staff . Loved the Cecchini restaurant dont miss it.the meat was wonderful .near the city center you can go by walk everywhere i felt like home . Thank you 25hours san paolino and all the staff for the best experience.

Dear Farid, We are delighted to hear that you had a wonderful stay with us at 25hours Hotel Sanpaolino and thank you very much for the positive review of our hotel. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for staying with us and we hope to see you in near future. Best Nicola Masini Rooms Operations Manager

との提携 TripAdvisor

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