이비스 버젯 프랑크푸르트 시티 오스트(2016년 6월 오픈) 2성

고객 평점 (ALL 평가) 4.3/5 500 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
이비스 버젯 프랑크푸르트 시티 오스트(2016년 6월 오픈) - Image 1
이비스 버젯 프랑크푸르트 시티 오스트(2016년 6월 오픈) - Image 2
이비스 버젯 프랑크푸르트 시티 오스트(2016년 6월 오픈) - Image 3
이비스 버젯 프랑크푸르트 시티 오스트(2016년 6월 오픈) - Image 4
Hanauer Landstrasse 118, 방문: 바이스바흐슈트라세 9, 60314 프랑크푸르트, 독일

호텔설명

호텔 추가 정보

  • 저희 호텔은 "Green Key" 지속 가능성 인증을 받았습니다.

  • U6호선 오스트반호프 및 트램 11 오스트반호프/혼셀슈트라세와 이상적 연결

  • 호텔 투숙객 할인이 적용되는 호텔 지하 공영 주차장

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호텔 위치

이비스 버젯 프랑크푸르트 시티 오스트(2016년 6월 오픈)

Hanauer Landstrasse 118, 방문: 바이스바흐슈트라세 9
60314 프랑크푸르트
독일

GPS:50.111251, 8.71007

전화
팩스 +49 69 130258625

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • Wi-Fi
  • 에어컨
  • 조식
  • 100% 금연 호텔
호텔 인근
  • 주차장

아침밥

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  500 리뷰

TripAdvisor 평가  3.9/5  245 리뷰

Poor Staff Behavior Overshadowed Positives

트립어드바이저 평점 1.0/5

Global51623759435 TripAdvisor 인증 리뷰

While this hotel has several positive attributes, my experience was significantly impacted by poor service from one staff member (Daxxxx) who displayed unprofessional behavior throughout my stay from check-in to check-out. This individual's inappropriate conduct overshadowed what could have been an excellent visit. I must acknowledge the outstanding service from other team members, particularly the breakfast reception staff who maintained exceptional professionalism and warmth despite being very busy. The housekeeping team consistently provided clean rooms, the breakfast quality was excellent with well-maintained buffet stations, and the location offers convenient access for both business and leisure activities. Unfortunately, the unprofessional service from one staff member was enough to compromise the entire experience. While I cannot recommend this particular property and will not be returning, I remain confident in the Accor brand and would consider other properties within their portfolio. The hotel has strong facilities and most staff provide quality service, but management needs to address service consistency issues.

Dear Global51623759435, Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Frankfurt City Ost. I am pleased to hear that you appreciated the quality of our breakfast, the professionalism of our restaurant staff, and the cleanliness of your room. It is always encouraging to receive positive comments about our team members who strive to provide a warm and welcoming atmosphere for our guests. However, I am truly sorry to learn about your experience with one of our staff members, which was not reflective of the high standards we uphold at our hotel. Please rest assured that we take such feedback seriously as we continuously strive to improve our services and ensure that every guest has a pleasant experience. We aim for consistency in service, and your comments highlight an area where we must enhance our training and support for team members. You you may let me know what exactly happened? It is unfortunate that this experience overshadowed all the positive aspects of your stay, and I understand your decision not to return. While I cannot change your experience, I appreciate your confidence in the Accor brand and your willingness to consider other properties within our portfolio. We value your insights, as they are integral to our ongoing efforts to elevate our guest experience. Thank you once again for your feedback. Sincerely, Catherine Sebai - General Manager

Quiet neighbourhood short walk from Ostabahnhof

트립어드바이저 평점 4.0/5

hkg2009hkg TripAdvisor 인증 리뷰

Just a short walk from Ostbahnhof U-bahn station and an even shorter 1 block walk to the 11 tram stop, this ibis looks like a newer building. The entrance is just off on the side street around the corner from the gym. Check-in staff was very nice and efficient and the room was clean - a typical ibis setup. The window can open and because I faced the side street, it was quiet and serene. The riverfront park and promenade is just a short walk away and the overall neighbourhood is quite residential and nice.

Dear hkg2009hkg, Thank you for your wonderful review regarding your recent stay at ibis budget Frankfurt City Ost. We are delighted to hear that you found our location convenient, with easy access to Ostbahnhof U-bahn station and local tram services. Our proximity to the riverfront park and promenade indeed offers our guests a serene environment to explore and enjoy. It is heartening to know that our check-in staff made a positive impression with their friendly and efficient service. We strive to maintain a high standard of cleanliness and comfort in our rooms, and we are pleased that you appreciated this aspect of your stay. Our design aims to provide a relaxing atmosphere, and we are glad that the quiet side street contributed to your experience. Your feedback is invaluable as it helps us to continually enhance our services and offerings. We hope to welcome you back in the future for another enjoyable stay, where you can further explore the charming residential neighbourhood surrounding our hotel. Warm regards, Catherine Sebai - General Manager

Staff are important for a hotel

트립어드바이저 평점 2.0/5

anne h Couples - TripAdvisor 인증 리뷰

Big difference among the staff, some were absolutely not service-minded, but on the contrary very clumsy. Working in a hotel requires a sense of tact.This lowers the rating.

A good budget base to visit the city.

트립어드바이저 평점 5.0/5

saints1fan TripAdvisor 인증 리뷰

Can't fault this hotel. Reasonable price, good service from staff, spacious and clean rooms with all basic facilities. The location is also good with restaurants, cafes and bars close by in a safe area, plus the no 11 tram stops right outside which goes into the city centre. A perfect budget hotel. Car parking is E15 per day. The only slight gripe is the security. Anyone can literally walk in, jump in the lift at ground level or in the car park (reception is 1st floor) and access any hotel floor.

Dear saints1fan, Thank you very much for your visit and for taking the time to review your stay at Ibis Budget Frankfurt City Ost. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. Normally the lift is just running to reception floor without a room key. Much to our regret the card reader had a technical issue which will be resolved as quick as possible. We hope to welcome you as our guest soon again. Best regards Catherine Sebai - General Manager

Basic room but clean

트립어드바이저 평점 3.0/5

Shane S TripAdvisor 인증 리뷰

Bed was comfortable, ok for one night. Walking distance to the main train station and the tram stop is out the front of the hotel. Lidl is approximately 1km walk. Surprisingly quiet given it is located on a main road. Definitely budget, don't expect too much.

Dear Oscardog16, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Catherine Sebai General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 712 리뷰 9.2/10 위치
  • 1,001 리뷰 5.9/10 객실
  • 644 리뷰 8.6/10 서비스
  • 26 리뷰 8.7/10 인터넷 가격
  • 598 리뷰 4.5/10 안락함
  • 458 리뷰 8/10 청결도
  • 420 리뷰 8.3/10 조식

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프랑크푸르트 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.