ibis budget Frankfurt City Ost bintang 2

Catatan tamu Avis (Peringkat ALL) 4.3/5 500 ulasan

Jaminan Harga
Terbaik
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Hanauer Landstrasse 118, Akses masuk: Weisbachstraße 9, 60314 FRANKFURT AM MAIN, Jerman

Deskripsi

Keistimewaan hotel

  • Hotel kami telah mendapatkan penghargaan sertifikasi keberlanjutan "Green Key".

  • Akses mudah ke Ostbahnhof jalur U6 dan Ostbahnhof/Honsellstraße trem 11

  • Garasi parkir umum di bawah hotel dengan diskon untuk tamu hotel

  • Sarapan kami akan memberikan Anda energi seharian! Ingin menyantap telur orak-arik?

  • Minuman dan makanan ringan tersedia di minimarket 24 jam

Akomodasi kami

Lokasi hotel

ibis budget Frankfurt City Ost

Hanauer Landstrasse 118, Akses masuk: Weisbachstraße 9
60314 FRANKFURT AM MAIN
Jerman

GPS:50.111251, 8.71007

Telepon
Fax +49 69 130258625

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

Sarapan

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  500 ulasan

Peringkat TripAdvisor  3.9/5  245 ulasan

Poor Staff Behavior Overshadowed Positives

Catatan Tripadvisor 1.0/5

Global51623759435 Ulasan TripAdvisor tersertifikasi

While this hotel has several positive attributes, my experience was significantly impacted by poor service from one staff member (Daxxxx) who displayed unprofessional behavior throughout my stay from check-in to check-out. This individual's inappropriate conduct overshadowed what could have been an excellent visit. I must acknowledge the outstanding service from other team members, particularly the breakfast reception staff who maintained exceptional professionalism and warmth despite being very busy. The housekeeping team consistently provided clean rooms, the breakfast quality was excellent with well-maintained buffet stations, and the location offers convenient access for both business and leisure activities. Unfortunately, the unprofessional service from one staff member was enough to compromise the entire experience. While I cannot recommend this particular property and will not be returning, I remain confident in the Accor brand and would consider other properties within their portfolio. The hotel has strong facilities and most staff provide quality service, but management needs to address service consistency issues.

Dear Global51623759435, Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Frankfurt City Ost. I am pleased to hear that you appreciated the quality of our breakfast, the professionalism of our restaurant staff, and the cleanliness of your room. It is always encouraging to receive positive comments about our team members who strive to provide a warm and welcoming atmosphere for our guests. However, I am truly sorry to learn about your experience with one of our staff members, which was not reflective of the high standards we uphold at our hotel. Please rest assured that we take such feedback seriously as we continuously strive to improve our services and ensure that every guest has a pleasant experience. We aim for consistency in service, and your comments highlight an area where we must enhance our training and support for team members. You you may let me know what exactly happened? It is unfortunate that this experience overshadowed all the positive aspects of your stay, and I understand your decision not to return. While I cannot change your experience, I appreciate your confidence in the Accor brand and your willingness to consider other properties within our portfolio. We value your insights, as they are integral to our ongoing efforts to elevate our guest experience. Thank you once again for your feedback. Sincerely, Catherine Sebai - General Manager

Quiet neighbourhood short walk from Ostabahnhof

Catatan Tripadvisor 4.0/5

hkg2009hkg Ulasan TripAdvisor tersertifikasi

Just a short walk from Ostbahnhof U-bahn station and an even shorter 1 block walk to the 11 tram stop, this ibis looks like a newer building. The entrance is just off on the side street around the corner from the gym. Check-in staff was very nice and efficient and the room was clean - a typical ibis setup. The window can open and because I faced the side street, it was quiet and serene. The riverfront park and promenade is just a short walk away and the overall neighbourhood is quite residential and nice.

Dear hkg2009hkg, Thank you for your wonderful review regarding your recent stay at ibis budget Frankfurt City Ost. We are delighted to hear that you found our location convenient, with easy access to Ostbahnhof U-bahn station and local tram services. Our proximity to the riverfront park and promenade indeed offers our guests a serene environment to explore and enjoy. It is heartening to know that our check-in staff made a positive impression with their friendly and efficient service. We strive to maintain a high standard of cleanliness and comfort in our rooms, and we are pleased that you appreciated this aspect of your stay. Our design aims to provide a relaxing atmosphere, and we are glad that the quiet side street contributed to your experience. Your feedback is invaluable as it helps us to continually enhance our services and offerings. We hope to welcome you back in the future for another enjoyable stay, where you can further explore the charming residential neighbourhood surrounding our hotel. Warm regards, Catherine Sebai - General Manager

Staff are important for a hotel

Catatan Tripadvisor 2.0/5

anne h Couples - Ulasan TripAdvisor tersertifikasi

Big difference among the staff, some were absolutely not service-minded, but on the contrary very clumsy. Working in a hotel requires a sense of tact.This lowers the rating.

A good budget base to visit the city.

Catatan Tripadvisor 5.0/5

saints1fan Ulasan TripAdvisor tersertifikasi

Can't fault this hotel. Reasonable price, good service from staff, spacious and clean rooms with all basic facilities. The location is also good with restaurants, cafes and bars close by in a safe area, plus the no 11 tram stops right outside which goes into the city centre. A perfect budget hotel. Car parking is E15 per day. The only slight gripe is the security. Anyone can literally walk in, jump in the lift at ground level or in the car park (reception is 1st floor) and access any hotel floor.

Dear saints1fan, Thank you very much for your visit and for taking the time to review your stay at Ibis Budget Frankfurt City Ost. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. Normally the lift is just running to reception floor without a room key. Much to our regret the card reader had a technical issue which will be resolved as quick as possible. We hope to welcome you as our guest soon again. Best regards Catherine Sebai - General Manager

Basic room but clean

Catatan Tripadvisor 3.0/5

Shane S Ulasan TripAdvisor tersertifikasi

Bed was comfortable, ok for one night. Walking distance to the main train station and the tram stop is out the front of the hotel. Lidl is approximately 1km walk. Surprisingly quiet given it is located on a main road. Definitely budget, don't expect too much.

Dear Oscardog16, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Catherine Sebai General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 712 ulasan 9.2/10 Lokasi
  • 1.001 ulasan 5.9/10 Kamar
  • 644 ulasan 8.6/10 Pelayanan
  • 26 ulasan 8.7/10 Internet
  • 598 ulasan 4.5/10 Kenyamanan
  • 458 ulasan 8/10 Kebersihan
  • 420 ulasan 8.3/10 Sarapan

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.