Dear R., Thank you for sharing your lovely feedback. We are delighted to know that you and your family had an enjoyable stay and appreciated the variety of kids' activities available at our resort. We are also pleased to hear that Haikal from our Front Office team made a positive impression through his helpful assistance and explanation of the children's activities. Your kind recognition will certainly be shared with him. We look forward to welcoming you and your family back for more memorable moments at Pullman Ciawi Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager

Dear A., Thank you for your wonderful feedback and for recommending Pullman Ciawi Vimala Hills to your friends and family. We are delighted to know that you had such a comfortable and enjoyable stay, and that the variety of activities available at our resort made your experience even more memorable. We are also happy to hear that Haikal from our Guest Relation team provided attentive and helpful service. Your kind appreciation will certainly be shared with him. We look forward to welcoming you and your loved ones back for another memorable stay with us. Warm regards, Yosua Siregar Guest Experience Manager

Dear N., Thank you for sharing your lovely feedback. We are thrilled to know that you had such an enjoyable stay and felt warmly welcomed by our team. It is wonderful to hear that the variety of children's activities kept your little ones entertained throughout your stay. We are also delighted that Haikal from our Guest Relation team was able to assist you and make your experience even more memorable. Your happiness and appreciation mean a lot to us. We look forward to welcoming you and your family back for another fun-filled getaway at Pullman Ciawi Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager

Dear S., Thank you for sharing your wonderful experience with us. We are delighted to know that our resort lived up to your expectations and that you found it worth recommending, especially for a family getaway with children. It is lovely to hear that you enjoyed the variety of activities available throughout the resort. We certainly agree that there is so much to explore and enjoy, making a longer stay even more worthwhile. We are also pleased to know that Haikal from our Guest Relation team made your stay more enjoyable with his warm and friendly service. Your kind appreciation will be shared with him. We look forward to welcoming you and your family back for another memorable stay at Pullman Ciawi Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Dennis S. Thank you for your kind message and for choosing Pullman Vimala Hills to celebrate your daughter's birthday. We are pleased to share that the necessary arrangements have been made in line with your request. We would also like to acknowledge Mr. Yosua for his assistance and support prior to your arrival, ensuring that the arrangements for your stay have been well taken care of. As a valued ALL Platinum member, your loyalty is greatly appreciated, and we remain committed to providing you and your family with a memorable and enjoyable experience. We look forward to welcoming you and your family to Pullman Vimala Hills and making this special occasion a wonderful one. Warm regards, Yosua Siregar Guest Experience Manager

Dear Valued Guest, Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap di Pullman Ciawi Vimala Hills. Kami senang mengetahui bahwa pelayanan yang kami berikan tetap memenuhi harapan Bapak seperti kunjungan sebelumnya. Namun, kami mohon maaf atas beberapa fasilitas dan aktivitas anak yang belum tersedia atau belum berfungsi secara optimal selama kunjungan Bapak kali ini. Kami memahami kekecewaan Bapak terkait penutupan waterpark, tidak tersedianya aktivitas anak seperti panahan, keterbatasan jam operasional arcade room, serta beberapa permainan yang tidak berfungsi dengan baik. Masukan Bapak telah menjadi perhatian kami dan akan kami koordinasikan dengan tim terkait untuk ditindaklanjuti, khususnya dalam hal pemeliharaan fasilitas dan peningkatan pengalaman rekreasi bagi keluarga. Terima kasih atas masukan berharga yang Bapak berikan. Kami berharap dapat menyambut Bapak dan keluarga kembali di Pullman Ciawi Vimala Hills dengan pengalaman menginap yang lebih menyenangkan dan berkesan. Salam hangat, Yosua Guest Experience Manager Pullman Ciawi Vimala Hills

Dear Valued Guest, Terima kasih ya, Pak, sudah meluangkan waktu untuk menyampaikan feedback kepada kami. Saya pribadi memohon maaf atas ketidaknyamanan yang Bapak dan keluarga alami selama menginap di Pullman Ciawi Vimala Hills. Terkait masukan Bapak, ada beberapa hal yang akan menjadi perhatian dan evaluasi kami bersama tim: Proses check-in saat peak season: Kami akan mengevaluasi pengaturan jumlah petugas check-in pada periode ramai agar antrean dapat diminimalkan dan tamu bisa mendapatkan pelayanan yang lebih nyaman. Pencatatan dan tindak lanjut request tamu: Kami akan mengingatkan kembali tim terkait agar setiap permintaan tamu yang sudah dicatat dapat ditindaklanjuti dengan baik. Kami mohon maaf karena permintaan sajadah di setiap kamar yang sudah Bapak sampaikan saat check-in, bahkan telah diingatkan kembali kepada petugas, ternyata belum terpenuhi hingga malam hari. Kebersihan dan keamanan kamar: Kami akan memberikan perhatian khusus pada proses pembersihan serta pemeriksaan karpet kamar. Kami sangat menyesalkan temuan jarum di karpet kamar Bapak, terlebih karena ada anak kecil yang berpotensi terkena benda tersebut. Syukurlah tidak sampai terjadi hal yang tidak diinginkan. Masukan ini akan kami tindak lanjuti secara serius bersama tim Housekeeping untuk memastikan pemeriksaan kamar dilakukan lebih teliti. Sekali lagi, mohon maaf ya, Pak, atas pengalaman yang kurang nyaman ini. Terima kasih sudah mengingatkan kami melalui feedback yang sangat berarti. Kami akan menjadikan masukan Bapak sebagai bahan evaluasi agar pelayanan, kebersihan, dan keamanan kamar kami bisa lebih baik ke depannya. Semoga kami berkesempatan menyambut Bapak dan keluarga kembali dengan pengalaman menginap yang jauh lebih nyaman dan menyenangkan. Salam hangat, Yosua Guest Experience Manager Pullman Ciawi Vimala Hills

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, Perkenalkan ibu saya dengan Yosua dari Pullman Ciawi Vimala Hills. Ibu izin dan terima kasih sebelumnya ya Bu, sudah meluangkan waktu untuk menyampaikan feedback kepada kami, saya pribadi memohon maaf atas pengalaman menginap Ibu yang kali ini belum sesuai dengan harapan, terutama terkait benefit member ALL Accor Gold yang seharusnya bisa memberikan pengalaman lebih baik dan berkesan. Saya memahami kekecewaan Ibu, terlebih Ibu sudah memiliki banyak pengalaman menginap di berbagai hotel Accor. Masukan Ibu menjadi perhatian kami dan akan kami tindak lanjuti bersama tim terkait, khususnya dalam beberapa hal berikut: - Late check-out : Kami akan mengevaluasi kembali cara tim menangani permintaan late check-out agar lebih baik dan tetap mempertimbangkan benefit member serta kondisi ketersediaan kamar. - Welcome amenity: Kami sudah setup didalam kamar ibu 7603 namun kami akan meninjau kembali penyediaan welcome amenity agar member merasa lebih disambut dan mendapatkan pengalaman yang lebih personal. - Member recognition: Kami akan mengingatkan dan memperkuat awareness tim agar lebih memahami pentingnya memberikan perhatian khusus kepada member ALL Accor, sehingga Ibu tidak merasa mendapatkan perlakuan yang sama seperti tamu reguler. - Konsistensi pelayanan: Kami akan melakukan evaluasi bersama tim terkait agar pelayanan yang diberikan bisa lebih konsisten dan sesuai dengan ekspektasi member kami. Sekali lagi, saya mohon maaf ya, Bu, atas ketidaknyamanan yang Ibu rasakan. Terima kasih sudah menyampaikan hal ini secara terbuka kepada kami. Feedback Ibu sangat berarti untuk membantu kami memperbaiki pelayanan ke depannya. Semoga pada kunjungan berikutnya, kami bisa memberikan pengalaman menginap yang jauh lebih baik dan dapat memberikan ibu service recovery dari apa yang didapatkan sebelumnya. Salam hangat, Yosua Guest Experience Manager Pullman Ciawi Vimala Hills

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Tasha L. A., Thank you very much for sharing your wonderful review. We are delighted to know that you enjoyed the spacious and green surroundings of our resort, as well as the various outdoor activities and facilities for your family. It is also heartwarming to hear that you found your room comfortable, enjoyed our breakfast selection, and received warm and helpful service from our team, especially Ms. Putri. We will certainly share your kind appreciation with her and the team. We truly appreciate your recommendation and look forward to welcoming you and your family back to Pullman Ciawi Vimala Hills for another memorable stay. Warm regards, Best regards, Yosua Siregar Guest Experience Manager