Hotel Royal St Georges Interlaken MGallery 4,5 estrelas

We are Accor Gold members and on arrival were put into a room we didn't book. Not an up grade but it seemed like a down grade. Smaller room not like what we booked. Then offered a room without a bath....what we had booked. Excuse was that not all rooms have baths, except we had a confirmation of a room with a bath. Finally we got what we ordered after a bit of a hassle! Hotel is close to the railway station and will take you back for your departure. Restaurant is not that popular so you get a sense of maybe there is a reason for this. Yet we had a very tasty and well prepared dinner. Breakfast was good. Staff at breakfast are 1st class. Every time we have visited there seems to be work going on....resulting in issues. Like no phones! Not up to Accor standards!

My pre-requisite for booking any Interlaken hotel for our stay was a minimum 4 star, sauna and a double bed. I love saunas and for me after my daily exercise program a hot sauna is perfect to relax! Your reception staff were excellent on arrival. When I enquired about the sauna, she explained that as long as I notify reception, I can request a sauna at any time. On day one I had a fabulous 86-degree sauna at 7.30am, it was great to have a “proper” heater and not the infra-red heater that are so common nowadays and to relax afterwards in your solarium area. The only comment was the glass door is a real struggle to close and requires attention. On day 2, at around 5.30pm I went to reception to request a 6.30 am sauna the following morning, the male receptionist was attending to a customer. Whilst I was happy to wait , one of his colleagues , the porter asked if he could help me. I explained that I wished to have a sauna the following morning at 6.30 .. He said he would ensure a message was left for the sauna to be ready for me. At 6.30 the following morning I proceeded to the sauna and wellness area to find a cold sauna. The "double bed" in 101 is shocking- It is 2 single beds pushed together with a double sheet over the top of the two singles. There was a huge depression between the two beds . The bed looks like a roller coaster ! So much for a double bed to snuggle up to my wife in bed ☹ Breakfast overall was very good. The selection is amazing , the fresh fruit, fresh fruit juice, and much more ..it did have the wow factor however the bacon and sausage were sat in a pool of fat or oil. (Many of the better hotels tend to put a few slices of bread under the bacon and sausage to soak the excess fat or oil up.) 10/10 for the fabulous Christmas decorations ! I do make a point of reviewing any place that delivers exceptional customer service as much as those that disappoint.

The royal st gorges, a very good location but their restaurant staff was very rude. Food is not fresh the bread had a stale smell and fruits also were not fresh neither the juices of other means was good, when we infromed the staff they said this is what we have!

This was the worst hotel I have stayed in in years. We stayed in beautiful hotels all over Switzerland that were less money. From the moment you walk in you can see it is run down with peeling paint and stuffed up doors etc. Nothing is cleaned or taken care of. I walked into the elevator and there was dirt and chips all over the floor. They put up in a room in the newer area which is like a ugly motel room overlooking a horrible junk lot. The room, was almost $500 a night and there was mold in the shower and it was just disgusting. They then showed us another room in the older section that was even worse with clearly visible stains on the chairs and just gross. It was unbelievable to me. The whole town in run down. The breakfast was a mess and with no service. DO NOT STAY THERE or let them invest some of the money they make by cleaning up the place

We had a perfect stay at the hotel. Easy parking at our arrival. Our room was spacious with very good amenities. We found the staff also very friendly and helpful. Breakfast was included in our rate and we found an excellent choice of various products and fresh food.