Novotel Samator Surabaya Timur 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 806 görüş

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Novotel Samator Surabaya Timur - Image 1
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Novotel Samator Surabaya Timur - Image 4
Jl. Raya Kedungbaruk No. 26-28, 60298 SURABAYA, Endonezya

Açıklama

Otel ekstraları

  • 264 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

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Otelin konumu

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Endonezya

GPS:-7.310807, 112.77313

Telefon
Faks +62 31 99203999

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları
  • Oda servisi

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

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Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  4.6/5  806 görüş

TripAdvisor Derecesi  4.8/5  2.115 görüş

Great experience with this Novotel

Tripadvisor puanı 5.0/5

Stay59652883508 TripAdvisor onaylı yorum

Had a nice experience staying in this hotel for 2 nights. Staff was very helpful from receptionist to doorman and especial thanks to Mr. Rizka who picked up us from the airport at late night and he was very polite and drove perfectly.

Dear Stay59652883508, Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay and that our staff, particularly Mr. Rizka, provided exceptional service. Your kind words motivate us to continue delivering excellent hospitality. Best Regards, David Kalalo General Manager

Good hotel in Indonesia

Tripadvisor puanı 5.0/5

Rizal E TripAdvisor onaylı yorum

Nice and good hotel with excellent food and beverages in Surabaya. Easy to access. Hotel staff,Erlin so helpfull for all hotel arrangement

Dear Rizal E, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our food and beverages, as well as the assistance provided by our staff member, Erlin. Your feedback is greatly appreciated. Best Regards, David Kalalo General Manager

Choose here over the 2 Mercure hotels in this city

Tripadvisor puanı 5.0/5

gaksital TripAdvisor onaylı yorum

I stayed in room 2005 (Superior suite). The superior suite at this hotel was excellent, except for the curtains that didn't close properly and the JBL speaker in the bedroom that didn't work properly. Personally I liked here better than Hotel Majapahit. Late check-out - a perk for Accor elite members above platinum - was also available until 4 pm. Despite being a 4-star hotel, this hotel has an executive lounge. I'm grateful that this hotel offers a lounge for Accor platinum/diamond members. The only downside was that the breakfast menu was mostly Indonesian so I didn't have much to eat besides salad and an omelet. Other than me there were hardly any foreign guests and almost all were Indonesian. So this is completely understandable. The bar staff were all friendly, I'd like to praise a very young male intern. I put a security deposit on my Amex, but there was a problem with the deposit cancellation upon checkout. This is not the employees' fault, it is stupid BCA's problem. I hope they can resolve this issue asap.

Dear Dr. Han, Thank you for taking the time to share your experience during your recent stay with us. We are delighted to hear that you enjoyed the superior suite and appreciated our executive lounge amenities available for Accor platinum and diamond members. We sincerely apologize for the inconvenience you encountered with the curtains and the JBL speaker. Your feedback is valuable, and we will address these issues to enhance the comfort of our guests. Regarding the breakfast options, we aim to cater to a diverse range of tastes, and we appreciate your understanding of our menu offerings. Your comments will be taken into consideration for future improvements. We are also grateful for your kind words about our bar staff, especially our young intern, who will be encouraged by your praise. As for the security deposit issue, we appreciate your patience and understanding as we work to resolve this matter with our banking partner. Thank you once again for your feedback, and we hope to welcome you back soon. Best Regards, David Kalalo General Manager

Lunch buffet

Tripadvisor puanı 5.0/5

Climber62513990434 TripAdvisor onaylı yorum

The staff are friendly and attentive, quickly clearing plates and assisting guests when needed. Although the restaurant can be quite crowded during peak hours, the service remains efficient.

Dear Climber62513990434, Thank you for your positive feedback regarding our lunch buffet. We are pleased to hear that you found our staff friendly and attentive. Your comments on our service efficiency during busy times are greatly appreciated and will encourage our team to maintain these standards. Best Regards, David Kalalo General Manager

Dinner at Food Exchange

Tripadvisor puanı 5.0/5

Global08966190684 TripAdvisor onaylı yorum

Excellent experience, service by waiters was good, they were very patient and kind, food was good and price was good, especially gor overseas travellers Would recommend!

Dear Global08966190684, Thank you for your wonderful feedback regarding your dining experience at Food Exchange. We are delighted to hear that our staff provided attentive service and that you enjoyed the food and pricing. Your recommendation is greatly appreciated. Best Regards, David Kalalo General Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 185 görüş 7.7/10 Konum
  • 524 görüş 8.6/10 Oda
  • 471 görüş 8.6/10 Hizmet
  • 15 görüş 8.4/10 Wifi
  • 293 görüş 8.4/10 Hijyen
  • 251 görüş 7.4/10 Yemek
  • 205 görüş 8.2/10 Kahvaltı
  • 192 görüş 8.4/10 Konfor

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