圣保罗奥林匹亚区美爵酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 1,594 评论

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Rua Olimpiadas 205, 04551 000 圣保罗, 巴西

描述

酒店其他优惠

  • 客房经过翻新，空间宽敞，配置高档。配备可收看直播频道的 49 英寸智能 TDS 电视

  • CipóRestô 餐厅带户外阳台，提供巴西美食

  • 提供公司和社会活动场所，可容纳 700 人

  • 紧邻多家医院和诊所：São Luiz、Sta Paula、Sta Maggiore、Clinica JK

  • 酒店设有直升机停机坪，只需 10 分钟即可到达圣保罗孔戈尼亚斯机场

我们的客房

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酒店位置

圣保罗奥林匹亚区美爵酒店

Rua Olimpiadas 205
04551 000 圣保罗
巴西

GPS:-23.59563, -46.6845

电话
传真 +55 11 2161-4949

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,594 评论

客户意见评级 3.5/5

Gang C. 商务住宿 - 所有已确认评论

请注意，minibar收费

Gang C., Thank you for your feedback. I am sorry that the minibar charges were not clearly communicated and that the Wi-Fi speed and breakfast did not meet your expectations. I will address these points with the team to improve your future experience. If you need any assistance, please contact me at ju… We hope you will return soon. Sincerely, Julia Lencina Coordenadora de Customer Experience

服务太差

客户意见评级 0.5/5

Eric 商务住宿 - 所有已确认评论

空调是坏的，房间里的温度只有17度。要求换房却被告知只能提供低一个级别的房型，表示无法接受后就再也没有提供任何解决方案。2个小时候提供了一个迷你取暖器，功率很小噪音却很大，完全无法使用。承诺代理商携程说酒店主管人员第二天给我答复却直到退房也没有人联系我。携程提出要求补偿，却以我已经退房为由拒绝。整个处理简直就跟无赖小商贩一样，让人完全无法接受。

Dear Jin, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. I'm sad to know that we were not able to fix the air conditioner in your room. While not the best option, I understand that we tried to go around the issue by bringing you a portable heater, correct? Since we were fully booked, it would not be possible to change you to a room in the same category than your upgrade. so you would have to go to the type that was originally reserved. Please know that I talked to our supervisor and we will make sure that everything is working perfectly before giving out the room. I also apologize for the waiting. As I stated before, we were fully booked and, unfortunately, that impacted our cleaning schedule. We are thinking of ways of guaranteeing that this does not happen again.   I'm not sure if anyone contacted you yet, but the information that you asked to speak to one of our managers was not received. Please, if there's anything that I can do for you, my e-mail is ju… I'm always at your disposal and would love to assist in any future matter. Rest assured, we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, we hope to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

体验不好

客户意见评级 2.5/5

Pt 商务住宿 - 所有已确认评论

1.发票给的不及时。 2.积分一直没有给我。

Dear Jincheng, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. I already looked over the points issue and everything should be okay. I'll also send your invoice over. If there's anything else you need, I'm more than happy to assist you. My email is ju… I'm forever at your disposal. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo! Sincerely, Julia Lencina Customer Experience Pullman & Grand Mercure SP Vila Olímpia

隔音差的一塌糊涂

客户意见评级 1.0/5

W. L. 商务住宿 - 所有已确认评论

我们和隔壁房间各自躺床上聊天，你敢想象？设施陈旧，隔音奇差，在国内2-300人民币的房间应该也比他好。

Dear l., Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Pullman we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Erick Franco Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

其他网络用户评价我们的酒店

  • 230 评论 9.9/10 位置
  • 520 评论 6.7/10 房间
  • 786 评论 8.9/10 服务
  • 15 评论 1.4/10 上网
  • 322 评论 9.3/10 早餐
  • 239 评论 8.9/10 食物
  • 174 评论 6.9/10 清洁度
  • 136 评论 7.5/10 设施

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