Dear Ms. Jumi P., Warm greetings from Pullman Danang Beach Resort! Thank you for your lovely feedback. We are delighted that you enjoyed our beachfront location, beautiful ocean views, and diverse breakfast selection, creating wonderful memories during your stay with us. At the same time, we sincerely appreciate you bringing the smoking and non-smoking arrangements in our outdoor breakfast area to our attention. We understand how cigarette smoke can affect the comfort of your dining experience, particularly when enjoying breakfast in such a beautiful open-air setting. Your comments have been shared with the relevant team for review, as we continuously seek ways to create a more comfortable environment for all our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back for another relaxing stay by the sea, with an even more enjoyable breakfast experience. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Kughwa L., Thank you for sharing your detailed feedback following your stay with us. We are delighted to know that you enjoyed our facilities, friendly service, and especially the mangoes and pho at breakfast. It is wonderful to hear how our chef’s thoughtful efforts to explain the menu and assist you with making a banh mi helped create such a memorable dining experience. We will gladly share your kind recognition with our team. Regarding the welcome drinks, please allow us to clarify that welcome drinks are provided to eligible guests staying in the member’s room, in accordance with the applicable membership benefits. We sincerely regret that this may not have been properly arranged during your recent stay. We will review the matter carefully with our team to better understand what happened and ensure the benefit is delivered consistently. We also appreciate your comments about the ants and the air condition temperature in the restaurant. Your feedback will be shared with the relevant departments for further attention. May we also ask if there was anything about your swimming pool experience that did not fully meet your expectations? We would appreciate any additional details you may wish to share, as your feedback helps us identify opportunities to improve. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back for another enjoyable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Kywchon K., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our convenient location, comfortable bed, and the kindness of our team. However, we sincerely regret the inconvenience caused by the noise, which affected your sleep. Your comfort is important to us, and we appreciate you bringing this to our attention for further follow-up. We would also welcome the opportunity to learn more about your breakfast experience. If there is anything you feel we could improve in terms of food variety, taste, or team service, we would be grateful if you could share your thoughts with us. Your feedback would help us enhance the experience for our guests. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Pullman Danang Beach Resort for an even more enjoyable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Kyuwan J., Thank you for sharing such a thoughtful review. We are delighted that our room upgrade benefits helped make your stay more comfortable and that you were able to enjoy a relaxing family holiday despite the unfavorable weather. Your kind words for Mr. Blu are sincerely appreciated. We are pleased that his efforts to keep you informed about your room upgrade contributed to your experience, and we also appreciate your feedback regarding the international call. Your comments are valuable as we continue to refine how we communicate with our guests. It is especially heartwarming to hear how much your children enjoyed their time at the Kids Club with Ms. Thao. Knowing that her attentive care and experience allowed your little ones to create wonderful memories while giving you and your husband some well-deserved time to relax is truly rewarding. We will be delighted to share your compliments with her. We also appreciate your understanding regarding the absence of a dedicated Platinum lounge and your kind mention of the enjoyable conversations with our managers during the social gathering. It is always a pleasure to connect with our valued ALL members and make their stays feel more personal. Thank you once again for your trust and for allowing us to be part of your family's precious holiday memories. We look forward to welcoming you and your family back to Pullman Danang Beach Resort for another memorable stay by beautiful My Khe Beach. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Yeongbin Y., Thank you for your kind feedback! We are delighted to hear that you had a comfortable and enjoyable stay at Pullman Danang Beach Resort. It is wonderful to know that you are planning to visit us again. We look forward to welcoming you back for another memorable stay filled with warm hospitality and relaxing moments. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Kwang H. L., Thank you for sharing such detailed feedback following your stay at Pullman Danang Beach Resort. We are pleased to know that you enjoyed relaxing by the beach, appreciated our cleanliness, and found the scenery beautiful. At the same time, we sincerely regret that several aspects of your experience fell short of your expectations. We apologize for the inconvenience caused by mosquitoes around the resort and for your disappointment with the fitness centre. Your comments have been shared with our relevant teams for further attention, as we continuously strive to maintain a comfortable environment and ensure our facilities meet our guests’ expectations. We also appreciate your candid feedback regarding our Korean food selection. While we are glad that you welcomed the idea of a dedicated Korean food corner, we regret that the kimchi and kimchi stew did not reflect the authentic flavors and textures you expected. We understand that authenticity is particularly important when presenting cuisine from a specific culture, and your observations regarding the sweetness, seasoning, and texture are valuable. We will share your feedback with our culinary team for careful review as we work to improve the quality and authenticity of our Korean offerings. Thank you again for helping us identify areas where we can do better. Your feedback is important to us, and we hope to have another opportunity to welcome you back and provide a more satisfying experience. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Inkyoung K., Thank you for sharing your feedback with us and for recognizing the kindness of our team, especially our Reservation Team. We truly appreciate your kind words. We sincerely regret that the first-aid assistance did not fully meet your needs when you injured your leg on the beach. Our team members receive annual first-aid training, and we maintain first-aid supplies to support such situations. Nevertheless, we have strictly reminded the relevant teams to check and replenish all first-aid items regularly to ensure they are adequately stocked and readily available whenever needed. We are also sorry that your poolside dining experience was affected by the construction work. While we are pleased that you found our poolside team friendly, we understand that the dusty environment and food temperature detracted from your enjoyment. Your feedback has been shared with the relevant teams for improvement. Additionally, we would appreciate it if you could share a little more about your breakfast experience. Was there anything we could improve regarding the food variety, taste, freshness, or service? Your insights would help us better understand your expectations and enhance our offerings. Above all, we sincerely hope to have another opportunity to welcome you back and turn these disappointing moments into a more pleasant and memorable experience. Should you be planning another visit to Danang, please give me a note. It would be our pleasure to personally follow up and help make your next stay more enjoyable. Thank you once again for your valuable feedback and for giving us the opportunity to improve. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Shinmyoung K., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to know that you appreciated the cleanliness of the resort and our housekeeping service, as well as the efforts of our team in maintaining the property. We also appreciate your comments regarding the soundproofing between the guest rooms and corridors, and will take your suggestion about white noise into consideration. Your feedback on our lunch and dinner menu variety, particularly your preference for more Japanese and Korean dishes, has been noted and will be shared with our Culinary team for review. We are also sorry that the bar temperature and Fitness Centre did not meet your expectations. As these areas received lower ratings, we would greatly appreciate it if you could share a little more detail. For the Gym in particular, was there anything specific you felt needed improvement, such as the equipment, facilities, space, temperature, cleanliness, or operating hours? Likewise, we would be grateful to know what made the bar feel too hot during your visit. Your additional feedback will help us better understand your expectations and identify meaningful improvements. Thank you once again for helping us improve, and we hope to have the opportunity to welcome you back for an even more comfortable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Slki J., Thank you very much for sharing such a detailed and heartwarming review of your stay with us. We are delighted to know that you enjoyed the beautiful ocean view, comfortable suite, well-maintained facilities, and the warm hospitality of our team. It is especially wonderful to hear that our colleagues’ friendly greetings made you feel welcomed throughout your stay. We are also pleased that you enjoyed the member benefit offering and found the Friday Social Sundowner to be a meaningful alternative to the Executive Lounge as well as the opportunity to relax at the bar during check-in. Your appreciation of our landscaped grounds and the variety of traditional Vietnamese dishes at breakfast, including the mangoes, is truly appreciated. We will certainly share your kind words with our Food & Beverage team. As an ALL member, your continued trust and support mean a great deal to us. We hope to have the pleasure of welcoming you back to Pullman Danang Beach Resort soon and creating many more memorable moments for you. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Seoyoon L., Thank you for choosing Pullman Danang Beach Resort. We are delighted to know that you appreciated our convenient location, friendly team, and overall experience during your stay. Regarding your feedback on the limited salad selection at breakfast, we are sorry that this did not fully meet your expectations. We will certainly share your comments with our Executive Chef for review and further improvement of our breakfast offering. We would also greatly appreciate it if you could share a little more about your check-out experience. Was there anything regarding the procedure or our staff service that you feel could have been smoother or improved? Your detailed feedback would be very valuable in helping us further enhance our service. Thank you once again for taking the time to share your experience. We look forward to welcoming you back to Pullman Danang Beach Resort on your next visit to Danang. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Won N. H., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to know that you appreciated our facilities and particularly enjoyed the egg station. At the same time, we are sorry to hear that our breakfast experience did not fully meet your expectations. We truly appreciate you highlighting the details regarding the Japanese udon and miso soup, Korean bibimbap, Vietnamese dishes, salad presentation. These specific observations are very valuable to us, as they help our culinary team better understand the guest experience and identify areas where we can improve. We fully understand that food preferences and expectations can differ from one guest to another. While our breakfast is also frequently appreciated by many of our guests for its variety and diversity, we respect that your personal experience was different, and we are grateful that you took the time to share it with us. Your comments have been taken on board and will be shared with our Food & Beverage and Culinary teams for further review. We sincerely hope to have the opportunity to welcome you back and provide you with a breakfast experience that better matches your expectations. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Seongsuk J., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you enjoyed our beautiful location, well-maintained landscaping, swimming pool, and the stunning views from Pullman Danang Beach Resort. We are also pleased that the convenient access to nearby amenities and downtown Danang made your trip even more enjoyable. We sincerely apologize for the inconvenience caused by the air-conditioning issue in your room. We understand how this could have affected your comfort, especially during the night, and we will share your feedback with our Engineering team for further attention. It is also wonderful to hear that you enjoyed our breakfast and that Jayme was able to assist you during your stay. We will certainly share your kind recognition with her, as it will be a great encouragement to them. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Eunyoung H., Thank you very much for your wonderful feedback and for sharing such kind words with us. We are delighted to know that you were extremely satisfied with our service and that our welcome drink, welcome amenity, and room upgrade exceeded your expectations. It is especially heartwarming to hear that our Service Team Manager made a special contribution to your experience. We will certainly share your appreciation with the team, as your recognition is a wonderful encouragement for us to continue creating warm and memorable experiences for our guests. Thank you once again for choosing Pullman Danang Beach Resort. We look forward to welcoming you back for another exceptional stay Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Soyui K., Thank you very much for sharing your feedback with us. We are delighted to know that you were satisfied with your stay and especially appreciated our good service and cleanliness. Regarding your breakfast experience, we truly appreciate your input. May we kindly ask what specific aspects you feel we could improve—whether it is the variety, taste, freshness, or service? Your comments would be very valuable in helping us further enhance our breakfast offering. We look forward to welcoming you back and providing an even more enjoyable experience next time. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Sanghyun C., Thank you very much for your wonderful feedback. We are delighted to know that you were satisfied with every aspect of your stay and would be happy to return to Pullman Danang. As a valued ALL Gold member, we truly appreciate your loyalty and continued trust in us. We also noticed that while all of your detailed survey ratings were 100/100, the overall score was recorded as 80. We just wanted to kindly check whether this may have been entered unintentionally, or if there was any particular area of your experience that we could further improve. Your feedback is very valuable to us, and we would be grateful for any additional thoughts you may wish to share. We look forward to welcoming you back again soon for another wonderful experience. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. In S. L., Thank you very much for your kind feedback and for recognizing our team’s flexibility in handling the sudden changes during your stay. We are delighted to know that our team was able to support you with care and understanding. As a valued Platinum member, your comfort and satisfaction are especially important to us. We also noticed that your score for the check-out experience was slightly lower than other aspects of your stay. We would greatly appreciate it if you could share a little more about what could have been better, whether regarding the waiting time, the billing process, or any other aspect of your departure experience. Your feedback would help us better understand your expectations and identify opportunities to make the check-out process smoother and more efficient. Thank you once again for your valuable feedback and support. We look forward to welcoming you back for an even better experience. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Kabsoo L., Thank you very much for sharing your feedback. We are delighted to know that you enjoyed our convenient location and especially the luxury car pick-up service, which allowed you to relax and travel comfortably. We are also pleased that you appreciated the support from our Hotel Reservations and Check-in teams. Your kind recognition will certainly be shared with our colleagues. We would also be grateful if you could share a little more about your experience at our breakfast and bar. Were there any particular dishes, drinks, service aspects, or areas that you feel we could improve? Your additional comments would be very helpful for us to further enhance these experiences for our guests. Thank you again for choosing Pullman Danang Beach Resort. We look forward to welcoming you back for another relaxing stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Danbi L., Thank you for your lovely review and, most importantly, for your continued loyalty to Accor and Pullman Danang Beach Resort. We are delighted to know that you enjoyed a comfortable experience with us from check-in to check-out. Knowing that you would like to visit us again is truly the best compliment we could receive. It is always a pleasure to welcome you as part of our Platinum family, and we look forward to creating another memorable stay for you on your next visit to Danang. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Sun Y., Thank you very much for your kind feedback. We are delighted to know that you enjoyed our convenient location and the warm service from our team. It is especially heartwarming to hear your appreciation for Kelvin and Jolie at Reception. Knowing that their kindness continued throughout your stay and made your experience so memorable means a great deal to us. We will certainly share your lovely recognition with them. We truly appreciate your support and look forward to welcoming you back to Pullman Danang Beach Resort. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager