Dear Eunji P. Thank you very much for choosing Novotel Danang Premier Han River and for sharing your feedback. We are delighted to know that you appreciated our convenient location and felt well taken care of by our team. Your kind words are a great encouragement to us, and we look forward to welcoming you back for another comfortable and enjoyable stay in Danang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Seongung J. Thank you very much for choosing Novotel Danang Premier Han River and for sharing your experience. We regret to learn that the check-in guidance was inconsistent and caused confusion. Please accept our sincere apologies for the inconvenience you encountered. Your feedback is very important to us, and we will share it with our team to ensure clearer and more consistent communication during the check-in process. We are committed to improving our service so that every guest enjoys a smooth and welcoming arrival experience. We look forward to the opportunity to welcome you back and provide a more seamless stay in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Kyung S. L., Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your stay did not meet your expectations, particularly regarding the priority check-in experience, room cleanliness, service attitude, breakfast, and Wi-Fi connection. As a Gold member of ALL – Accor Live Limitless, you should feel recognized and well cared for throughout your stay. We are sorry that our priority check-in did not feel sufficiently seamless or special, and we also acknowledge your comments regarding the cleanliness of the room and the attentiveness at Reception. We understand that these details can significantly affect the overall impression of a stay. Your feedback regarding the breakfast selection, Wi-Fi speed, and overall value for money has also been noted and shared with the relevant teams for further review. We appreciate your honest comments, especially as they highlight areas where we need to improve and deliver a more consistent experience. We hope that you will give us another opportunity in the future to provide the level of service and comfort that you should expect from Novotel and from the ALL loyalty experience. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Danbi L. Thank you for your kind feedback. We are delighted to hear that you were satisfied with the quick check-in and check-out process, as well as the friendliness of our staff at Novotel Danang Premier Han River. Your recognition is a wonderful encouragement for our team to continue providing seamless service and warm hospitality. We look forward to welcoming you back soon for another enjoyable stay in Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Changsoo S. Thank you very much for sharing such a detailed and thoughtful review of your stay at Novotel Danang Premier Han River. We are delighted to know that our prime location by the Han River provided convenience for exploring Da Nang, and that the spacious apartment room with its home‑like comfort met your expectations. It is wonderful to hear that you enjoyed the well‑equipped facilities, the clean and comfortable environment, and especially the stunning river views from the high‑floor balcony. Your kind words about our friendly service are truly motivating for our team. We sincerely appreciate your recommendation and look forward to welcoming you and your family back again for another relaxing and memorable stay in the heart of Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Guest Thank you very much for sharing your feedback about your stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed the comfort of our accommodation, appreciated our convenient location, and experienced the friendliness of our staff. Your kind words are truly encouraging for our team, and we look forward to welcoming you back again soon for another pleasant visit. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Sangkyoung Y., Thank you for sharing such positive feedback about your stay. We are delighted to know you enjoyed our clean facilities, convenient location, friendly staff service, and delicious breakfast. It is also wonderful to hear that the terrace view added to your satisfaction. Your kind words are a great encouragement to our team, and we look forward to welcoming you back soon for another memorable experience by the Han River. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Won K. K., Thank you very much for sharing your feedback. We are pleased to know that you appreciated our spacious breakfast restaurant. At the same time, we sincerely apologize for the inconvenience caused by the room size and bathroom layout, particularly the water splashing toward the washbasin area. We also appreciate your suggestion regarding ATM and currency exchange facilities. Your feedback has been noted and shared with the relevant team for consideration. Thank you for choosing Novotel Danang Premier Han River. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Ms. Y., Xin chào! Thank you for taking the time to share your feedback and for your continued loyalty as an ALL Accor Plus Explorer Platinum member. We truly appreciate your trust and support. We are delighted to know that you enjoyed our convenient location and that our friendly team helped make your stay a pleasant one. Your kind words about our staff's hospitality are greatly appreciated and will be shared with the team as encouragement to continue delivering heartfelt service. It is always a pleasure to welcome our valued Platinum members, and we are grateful for the opportunity to be part of your visit to Da Nang. We look forward to welcoming you back to Novotel Danang Premier Han River for another memorable stay in the near future. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Bumseok B., Thank you for sharing your feedback regarding your recent stay at Novotel Danang Premier Han River. We sincerely apologize for the condition of the room facilities and the cleanliness of the bathroom blind. While we understand that the building has been in operation for some time, we fully recognize that proper maintenance of consumable items is essential to guest comfort. Your comments have been shared with our housekeeping and engineering teams to ensure immediate corrective action. We truly appreciate your input, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide a more pleasant experience in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Ki S. K., Thank you for your continued loyalty to Novotel Danang Premier Han River and for choosing us for your fourth stay. We are delighted to know that the Corner Suite and its balcony views of the city left you with lasting memories, and that our team’s friendliness, lounge service, and room cleanliness contributed positively to your experience. We sincerely regret the concerns you raised regarding shower tile maintenance, lounge crowding during cocktail hours, and the limited number of pool sunbeds. Your feedback is invaluable, and we will review these areas carefully to improve guest comfort and convenience. Suggestions such as additional lockers and better lounge capacity management are especially helpful, and we appreciate your thoughtful input. We are grateful for your balanced comments and pleased to hear that you still plan to return. Our team looks forward to welcoming you again, and we will strive to make your next stay even more enjoyable. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Sung C. K., Thank you very much for sharing your experience at Novotel Danang Premier Han River. While group travelers can sometimes make the stay less comfortable, we are delighted to know that Ms. Rosa’s kind and prompt assistance in the Lounge helped ensure you had a pleasant and relaxing visit. Your recognition of her efforts is truly appreciated and will be shared with her and the team. Feedback like yours motivates us to continue delivering attentive and professional service. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, Nga TRAN Front Office Manager Novotel Danang Premier Han River

Dear Eunju L., Thank you very much for your kind feedback. We are delighted to know that you appreciated our convenient location, friendly service, and comfortable stay. Your kind words are a great encouragement to our team. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back again soon. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Young J. L., Thank you very much for sharing your feedback with us. We are delighted to know that you appreciated our convenient location and the friendliness of our team. Your kind words are a great encouragement, and we look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Jun G. P., Thank you very much for sharing your feedback about your stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed the clean, spacious room and beautiful view, and we truly appreciate your comments about our service. We are especially grateful for your recognition of our female staff member at reception who kindly assisted your mother with her request. Your kind words will be shared with our team as a wonderful encouragement to continue delivering attentive and caring service. We also acknowledge your comment regarding our location and will keep it in mind as we strive to enhance the overall guest experience. We look forward to welcoming you and your family back soon for another enjoyable stay by the Han River. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Punggeun J. Thank you for sharing your impressions of your recent stay at Novotel Danang Premier Han River. We are pleased to know that you appreciated our location, yet we sincerely regret that other aspects of your experience did not meet the expectations of a five‑star property. Your feedback is invaluable, and we are committed to reviewing our service and facilities to ensure they align more closely with the standards our guests deserve. We hope to have another opportunity to welcome you back and provide a more satisfying stay. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Hana G., Thank you very much for your wonderful feedback. We are delighted to know that the complimentary upgrade made your family trip even more enjoyable. It is wonderful to hear that you appreciated the beautiful views, comfortable room, friendly service, and delicious food. Your kind words are a great encouragement to our entire team. We truly appreciate you choosing Novotel Danang Premier Han River and look forward to welcoming you and your family back again soon. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Somi Jung, Thank you for sharing your feedback with us. We sincerely apologize that the noise from the connecting room affected your rest and that you experienced difficulties reaching our team when assistance was needed. We understand how frustrating this must have been. Your comments have been shared with the relevant departments, and we will review our communication and service procedures to ensure guests can receive prompt assistance whenever needed. We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and seamless stay in the future. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Mr. Jeon, Xin chào! Thank you very much for your wonderful review and for your continued loyalty as an ALL Accor Plus Explorer Platinum member. We are delighted to know that you enjoyed our spacious rooms and comfortable accommodations during your stay. It is especially rewarding to hear that our airport pickup service provided you with peace of mind after your late-night arrival in Da Nang and helped you reach the hotel safely and comfortably. Creating a seamless and welcoming experience from the moment our guests arrive is one of our priorities, and we are pleased that we could contribute positively to your trip. Thank you once again for choosing Novotel Danang Premier Han River. We truly appreciate your trust and support and look forward to welcoming you back for another pleasant stay in the near future. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River