Dear Dukkyu K., Thank you for choosing Novotel Danang Premier Han River once again and for sharing your feedback with us. We are delighted to know that you enjoyed our convenient location and that, overall, your stay was a pleasant one. It is truly an honor that you selected our hotel for your second visit to Da Nang. At the same time, we sincerely apologize for the discomfort caused by the humidity in your room. We understand how this may have affected your comfort, especially despite running the air conditioning continuously. Please be assured that we have noted your comments and will share them with our Engineering team for further review and improvement. We greatly appreciate your understanding and are pleased to know that, aside from this concern, you were satisfied with the rest of your experience. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back to Novotel Danang Premier Han River and providing an even more comfortable stay on your next visit. Warm regards,

Dear 즐거운 경험 Thank you for taking the time to share your detailed feedback about your recent stay at Novotel Danang Premier Han River. We are delighted to learn that you enjoyed your overall experience with us and that the reservation process was smooth and convenient. It is also wonderful to know that you found your room exceptionally clean and comfortable, and that our team provided friendly and attentive service throughout your stay. We truly appreciate your comments regarding the complimentary room upgrade. While we are pleased to hear that you enjoyed the upgraded accommodation, we understand your disappointment at not having enough time to fully experience all of our facilities due to your late arrival. We hope this gives you another reason to return, and we would be delighted to welcome you back so that you can take full advantage of everything our hotel has to offer. Thank you once again for choosing Novotel Danang Premier Han River. We sincerely appreciate your kind words and look forward to welcoming you back for an even more enjoyable and memorable stay in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Sangman L., Thank you for choosing Novotel Danang Premier Han River to celebrate such a special occasion as your 10th wedding anniversary. We are delighted to know that you and your family enjoyed a comfortable three-night stay with us. It is wonderful to hear that our friendly team and the room upgrade, with its beautiful Han River view from a higher floor, made your family celebration even more memorable. We hope your stay added a lovely touch to this meaningful milestone. Thank you for your kind words and for considering us again for your future visits to Da Nang. We look forward to welcoming you and your family back for more happy memories together. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear So Y. P., Thank you for your thoughtful review and for recognizing the genuine care and professionalism of our team. We are delighted to know that our well-maintained facilities and convenient location contributed to your stay, and especially that our colleagues made you feel welcomed and well cared for through their kind explanations and attentive assistance. We are particularly grateful for your appreciation of the team members who assisted you late at night on September 23 and the female colleague who helped you the following day. Although we do not have their names, we will do our best to identify them and share your kind words with them. Your recognition will mean a great deal to our team. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back and creating another memorable experience on your next visit. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Yunsu L., Thank you for choosing Novotel Danang Premier Han River and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable room condition, and excellent value. It is especially rewarding to know that our team's friendliness and hospitality made such a positive impression on your stay. We are also pleased that you enjoyed our breakfast offerings and found the quality of the food to be exceptional. Providing a diverse and high-quality dining experience is something we take great pride in, and your recognition means a lot to us. Thank you for your kind recommendation and for your intention to stay with us again on your next visit. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River for another memorable experience. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Yuil W., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you found our team friendly and our location convenient for your visit. Providing warm hospitality and a comfortable stay is always our priority, and we truly appreciate your kind recognition. At the same time, we regret to learn that the presence of large tour groups affected the overall atmosphere and made the hotel feel busier than expected during your stay. We understand the importance of a relaxed and comfortable environment, and we appreciate your understanding as we strive to accommodate the diverse needs of all our guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even more enjoyable experience on your next visit to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Kyuwan J., Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. We are truly delighted to know that you were impressed with our Concierge service and felt that it reflected the standards of a five-star hotel. It is especially wonderful to hear about your experience with Ms. Phuong at the Premier Lounge. We will certainly share your kind recognition with her, as knowing that her sincere assistance helped you secure reservations at renowned restaurants in Da Nang, enjoy a comfortable stay, and have a wonderful visit to Ba Na Hills will be a great encouragement to her. We are also deeply honored by your kind comparison with your subsequent stay at Pullman Da Nang Resort. Your appreciation of our Platinum member benefits and breakfast is particularly meaningful to us. Thank you once again for your continued trust and for planning to return to Novotel Danang. We look forward to welcoming you back and providing you with another exceptional experience. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Seihee P., Thank you very much for your wonderful feedback. We are truly delighted to know that both your grandparents and your child were satisfied with their stay at Novotel Danang Premier Han River. It is especially meaningful for us to know that guests of different generations could all enjoy a comfortable and memorable experience together. Creating a welcoming and comfortable environment for every member of the family is something we greatly value, and your kind words are a wonderful encouragement to our entire team. Thank you once again for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you and your family back to Da Nang for another enjoyable stay. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Nahye K. Thank you very much for sharing your positive feedback with us. We are delighted to know that you enjoyed our convenient location and the beautiful views from the hotel. We are also pleased that our location made it convenient for you to travel to Ba Na Hills and explore Da Nang during your stay. Your kind comments are a great encouragement to our team, and we truly appreciate you choosing Novotel Danang Premier Han River. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Soryong K., Thank you very much for taking the time to share your valuable feedback with us. We are delighted to know that you found our hotel to offer good value among five-star hotels in the city centre, and that you enjoyed the comfort of your stay and our swimming pool. It is wonderful to hear that these aspects contributed positively to your experience. At the same time, we sincerely appreciate your honest comment regarding the additional service charges beyond the accommodation. We understand that the overall cost is an important part of the guest experience, and your feedback will be shared with the relevant team for further consideration. Your comments, both positive and constructive, are very valuable to us as we continuously strive to improve our services and provide greater value to our guests. Thank you once again for choosing Novotel Danang Premier Han River. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Youngjae P. Thank you very much for taking the time to share your detailed feedback with us. We are pleased to know that you were overall satisfied with your stay and enjoyed the beautiful night view and our outdoor swimming pool. We are also grateful for your attention to detail in pointing out the Korean wording on the swimming pool sign. Please accept our sincere thanks for bringing this to our attention. We will share your feedback with the relevant team so that the wording can be reviewed and corrected accordingly. Your thoughtful observation is greatly appreciated and helps us maintain a more polished and comfortable experience for all our guests. Thank you once again for your valuable feedback and for choosing Novotel Danang Premier Han River. We sincerely hope to have the pleasure of welcoming you back in the future. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Kyungdeug P., Thank you for taking the time to share your feedback following your stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed the comfort of your accommodation and the services provided by our team. As a valued ALL Gold Member, your continued loyalty and support are truly appreciated. We also appreciate your feedback regarding the humidity in the room. Guest comfort is very important to us, and your comments have been noted as we continually look for ways to enhance our guests' experience. Thank you once again for choosing Novotel Danang Premier Han River. We look forward to welcoming you back and providing another comfortable stay on your next visit to Da Nang. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Slki J. Thank you for taking the time to share your detailed and wonderful feedback regarding your stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed our convenient location close to the airport, allowing you to arrive comfortably even after a late-night flight. It is also rewarding to know that you found your accommodation clean, comfortable, and well-equipped, and that the additional bedding provided contributed to a pleasant stay. We are especially pleased that you enjoyed the stunning views from our Premier Lounge and found the food offerings satisfying enough to enhance your experience. Your kind comments about the friendliness and hospitality of our team are greatly appreciated and will be shared with all our staff. Thank you as well for sharing your observation regarding access from the apartment tower to the restaurant, swimming pool, and fitness center. We appreciate this valuable feedback, as it provides useful information for both our team and future guests. It is truly rewarding to know that your stay was comfortable and enjoyable overall. We sincerely thank you for choosing Novotel Danang Premier Han River and look forward to welcoming you back for another memorable visit to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Jinwoong K., Thank you for taking the time to share your wonderful feedback about your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed our convenient location and the quality of our services. It is especially rewarding to know that the complimentary suite upgrade helped make your stay more comfortable and memorable. We are also pleased that you had a great experience at our Premier Lounge and found its facilities and offerings to your satisfaction. Providing personalized and attentive service is our priority, and we are thrilled that we were able to exceed your expectations. Thank you once again for your kind words and support. We look forward to welcoming you back to Novotel Danang Premier Han River for another exceptional stay in the near future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Youngjin R. Thank you for your wonderful review and for considering Novotel Danang Premier Han River as your favorite hotel. We are truly delighted to know that you enjoyed our facilities and experienced the warm hospitality of our team. Your kind words are a great source of motivation for all of us, as we strive to create memorable experiences for every guest. Thank you once again for your support and loyalty. We look forward to welcoming you back to your favorite hotel whenever your travels bring you to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Hajoong Y. Thank you for choosing Novotel Danang Premier Han River and for sharing your kind feedback. We are delighted to hear that you enjoyed our breakfast, convenient location, and comfortable accommodations. It is especially gratifying to know that our location provided the perfect balance, allowing you to easily explore the city on foot while enjoying a peaceful atmosphere away from the busiest areas. We are also pleased that you appreciated the beautiful views of the Han River and found your stay relaxing and comfortable. Thank you once again for your wonderful comments. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River on your next visit to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Nuri P., Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your room upgrade and had a relaxing stay with us. It is also great to hear that you enjoyed the variety and quality of our breakfast, as well as the friendliness of our team. Your kind words are truly appreciated and will be shared with our colleagues as encouragement. We look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Moonsung K., Thank you for sharing your feedback and for choosing Novotel Danang Premier Han River. We are truly delighted to hear that our team made such a positive impression on your stay. It is especially rewarding to know that the gentleman who assisted with your check-in was able to turn your experience around with his kindness and attentive service. Providing genuine hospitality is at the heart of what we do, and we are pleased to learn that he continued to check on your needs and offer assistance whenever you passed through the lobby. Your recognition means a great deal to us, and we will be sure to share your compliments with him and the Front Office team. Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay in Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Yujin G., Thank you so much for your lovely feedback! We are delighted to know that you found our hotel clean and our staff friendly and welcoming. Your cheerful words are a wonderful encouragement to our team. We hope to welcome you back to Novotel Danang Premier Han River again soon! Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River