Dear Ms. Jihye K., Thank you for taking the time to share your feedback following your recent stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed our convenient location, which made it easy to explore the Han Market area, and that you appreciated the cleanliness of our hotel. It is also wonderful to hear that you had an excellent experience at our In Balance Spa and enjoyed our breakfast offerings. Your kind comments regarding the room condition and overall comfort are truly appreciated. At the same time, we sincerely regret that your lunch experience at our restaurant did not meet your expectations. We are particularly sorry to learn that the chicken dish was dry and disappointing. Please accept our sincere apologies for this experience. Your feedback has been shared with our Culinary team for review, as we continuously strive to improve the quality and consistency of our food offerings. Thank you once again for your valuable feedback. We are pleased that, despite this concern, you had an enjoyable stay overall. We hope to have the opportunity to welcome you back and provide an even better dining experience during your next visit to Da Nang. Best Regards, Tin Nguyen (Mr.) - Front Office Manager Novotel Danang Premier Han River

Dear Seongmin J., Warmest greetings from Novotel Danang Premier Han River! Thank you for your kind feedback. We are delighted to know that you had a very pleasant and comfortable stay with us. Your satisfaction is our greatest reward, and we truly appreciate your support. We look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable experience in the future! Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Mr. Kwang M. L., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Danang Premier Han River. We appreciate your positive comment about our location and are pleased to know that this aspect of your stay met your expectations. At the same time, we understand that your overall experience did not fully meet your expectations, and we sincerely regret that we were unable to provide a more memorable stay. As you mentioned that your experience was "normal," we would be grateful if you could share more details about what we could improve to better serve you and make your next visit worthy of a higher score. Your feedback is invaluable as it helps us identify areas for improvement and continuously enhance the guest experience. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide a more exceptional stay in the future. Best Regards, Tin Nguyen (Mr.) - Front Office Manager Novotel Danang Premier Han River

Dear Kihyo L. Thank you very much for sharing your thoughtful feedback and for choosing Novotel Danang Premier Han River for your stay. We are delighted to know that you felt warmly welcomed by our team and enjoyed the friendly atmosphere, particularly the attentive service provided by our Premier Lounge colleagues. We also appreciate your kind comments about the convenience of the ALL Accor app and the benefits of using your points. We would also like to reassure you that your sincere message and apology regarding the interaction with our Front Office colleague are truly appreciated. We understand that such misunderstandings can happen, and we are grateful for your thoughtfulness and kindness in taking the time to express your feelings. We will do our best to convey your message to the colleague concerned. At the same time, please accept our sincere apologies for the cleanliness issues you encountered with the hand towel and the dust around the headboard. This is not the standard we strive to maintain, and we regret that these details affected your experience. Your feedback will be shared with our Housekeeping team for further review and follow-up. Thank you once again for your honesty, kindness, and continued support. We are especially pleased to hear that you intend to visit us again. We look forward to welcoming you back and providing you with an even more comfortable and memorable stay. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Eunyoung P. Thank you so much for choosing Novotel Danang Premier Han River for your second visit! We are truly delighted to know that you continue to enjoy the comfort of our rooms, the cleanliness of our bedding, and the pleasant bathroom facilities. It is especially rewarding to hear that our diverse and delicious breakfast, together with its welcoming atmosphere, has helped make your visits to Da Nang even more enjoyable. Your continued trust and support mean a great deal to us. We sincerely appreciate your kind feedback and look forward to welcoming you back for many more comfortable and memorable stays in the future. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Heonjoon L., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Danang Premier Han River. While we are pleased to know that you appreciated our convenient location, we are sincerely sorry to learn about the unpleasant odor in the bathroom and the smell coming from the air conditioning system in your room. Please accept our deepest apologies for the discomfort this caused during your stay. Cleanliness and room comfort are among our highest priorities, and your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. Feedback such as yours is invaluable in helping us improve our facilities and services. We truly appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back in the future to provide you with a much more comfortable and enjoyable experience. Best Regards, Tin Nguyen (Mr.) - Front Office Manager Novotel Danang Premier Han River

Dear Heejung Y., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Danang Premier Han River. First and foremost, please accept our sincere apologies for the inconvenience caused by the billing error and the unexpected deactivation of your room key during your stay. We completely understand how frustrating and disappointing it must have been to experience this after having already confirmed the payment arrangements at check-in. We regret the negative first impression this created and appreciate you bringing the matter to our attention. At the same time, we are truly grateful for your recognition of Ms. Tao. We are delighted to know that her sincere apology, professionalism, and attentive care throughout your six-day stay helped restore your confidence and allowed you to enjoy the remainder of your visit. Your kind words will certainly be shared with her, as they serve as a wonderful encouragement to our team. We are also sorry to learn that your subsequent interactions left you feeling uncomfortable. Please be assured that your comments have been noted and will be reviewed internally. We continuously strive to provide warm, genuine, and professional hospitality to every guest, and your feedback helps us identify areas where we can improve. Thank you for highlighting our convenient location and for giving us the opportunity to learn from your experience. We are pleased to know that despite the challenges encountered, you are considering returning to Novotel Danang Premier Han River in the future. We look forward to welcoming you back and providing a seamless and memorable stay on your next visit to Da Nang. Best Regards, Tin Nguyen (Mr.) - Front Office Manager Novotel Danang Premier Han River

Dear Jaehyun C. Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient access to major attractions and the beautiful views from our hotel. While we are slightly away from the busier tourist areas, we hope this location offered you a comfortable and relaxing atmosphere while still allowing you to explore the highlights of Da Nang with ease. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back for another memorable stay. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Inyoung J. Thank you very much for sharing your thoughtful feedback with us. We are delighted to know that you felt welcomed from the moment you arrived and enjoyed the comfort of your upgraded room. Your special recognition of Rosa from our Premier Lounge is greatly appreciated, and we will be sure to share your kind compliments with her. It is also wonderful to hear that you enjoyed the pleasant room fragrance, the well-maintained towels, and the comfort of our bedding. We are especially pleased that you enjoyed the flat white coffee prepared by our team. We also appreciate your suggestions regarding changing bed sheets only when necessary and using glass water bottles. We value your thoughts on sustainability and will share your feedback with the relevant teams for consideration. Thank you once again for choosing Novotel Danang Premier Han River. We look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Hong M. L. Thank you for taking the time to share your detailed feedback with us. We sincerely appreciate your loyalty as an Accor member and deeply regret that several aspects of your stay did not meet your expectations. We understand your disappointment regarding the late check-out arrangement, especially considering that you stayed for six nights in each of your two rooms. We are sorry that the additional hour offered did not provide the level of flexibility you had hoped for. We also sincerely apologize for the communication difficulties with our Housekeeping team and the inconvenience caused by the air-conditioning temperature not being adjustable. We understand how important a comfortable room temperature is to your well-being, and we regret that this affected your comfort during your stay. Please rest assured that your feedback will be shared with the relevant teams for careful review and improvement. Regarding your suggestion to provide complimentary shuttle services to Hoi An and Linh Ung Pagoda in addition to Ba Na Hills, thank you for sharing this valuable recommendation. We understand how such services could make exploring Da Nang more convenient, and we will share your suggestion with our management team for consideration. Your satisfaction is important to us, and we are truly sorry that we fell short of your expectations on this occasion. Thank you for giving us the opportunity to learn from your experience. We sincerely hope to have another opportunity to welcome you back and provide you with the comfortable and thoughtful service you deserve. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Jung O. A., Thank you very much for taking the time to share your wonderful feedback and for awarding Novotel Danang Premier Han River a perfect score of 100. We are delighted to know that you enjoyed our central location, convenient transportation access, and the beautiful views of the Han River. It is especially rewarding to hear that you were able to relax while taking in the river scenery from your accommodation, as creating a comfortable and memorable stay is always our goal. We are also pleased that our breakfast experience met your expectations. Our culinary team works hard to offer a diverse and well-prepared selection each morning, and your recognition is greatly appreciated. Thank you once again for your kind comments and excellent rating. Your support is a wonderful encouragement to our team, and we look forward to welcoming you back to Novotel Danang Premier Han River for another memorable stay in the near future. Best Regards, Tin Nguyen (Mr.) - Front Office Manager Novotel Danang Premier Han River

Dear Dukkyu K., Thank you for choosing Novotel Danang Premier Han River once again and for sharing your feedback with us. We are delighted to know that you enjoyed our convenient location and that, overall, your stay was a pleasant one. It is truly an honor that you selected our hotel for your second visit to Da Nang. At the same time, we sincerely apologize for the discomfort caused by the humidity in your room. We understand how this may have affected your comfort, especially despite running the air conditioning continuously. Please be assured that we have noted your comments and will share them with our Engineering team for further review and improvement. We greatly appreciate your understanding and are pleased to know that, aside from this concern, you were satisfied with the rest of your experience. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back to Novotel Danang Premier Han River and providing an even more comfortable stay on your next visit. Warm regards,

Dear 즐거운 경험 Thank you for taking the time to share your detailed feedback about your recent stay at Novotel Danang Premier Han River. We are delighted to learn that you enjoyed your overall experience with us and that the reservation process was smooth and convenient. It is also wonderful to know that you found your room exceptionally clean and comfortable, and that our team provided friendly and attentive service throughout your stay. We truly appreciate your comments regarding the complimentary room upgrade. While we are pleased to hear that you enjoyed the upgraded accommodation, we understand your disappointment at not having enough time to fully experience all of our facilities due to your late arrival. We hope this gives you another reason to return, and we would be delighted to welcome you back so that you can take full advantage of everything our hotel has to offer. Thank you once again for choosing Novotel Danang Premier Han River. We sincerely appreciate your kind words and look forward to welcoming you back for an even more enjoyable and memorable stay in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Sangman L., Thank you for choosing Novotel Danang Premier Han River to celebrate such a special occasion as your 10th wedding anniversary. We are delighted to know that you and your family enjoyed a comfortable three-night stay with us. It is wonderful to hear that our friendly team and the room upgrade, with its beautiful Han River view from a higher floor, made your family celebration even more memorable. We hope your stay added a lovely touch to this meaningful milestone. Thank you for your kind words and for considering us again for your future visits to Da Nang. We look forward to welcoming you and your family back for more happy memories together. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear So Y. P., Thank you for your thoughtful review and for recognizing the genuine care and professionalism of our team. We are delighted to know that our well-maintained facilities and convenient location contributed to your stay, and especially that our colleagues made you feel welcomed and well cared for through their kind explanations and attentive assistance. We are particularly grateful for your appreciation of the team members who assisted you late at night on September 23 and the female colleague who helped you the following day. Although we do not have their names, we will do our best to identify them and share your kind words with them. Your recognition will mean a great deal to our team. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back and creating another memorable experience on your next visit. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Yunsu L., Thank you for choosing Novotel Danang Premier Han River and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable room condition, and excellent value. It is especially rewarding to know that our team's friendliness and hospitality made such a positive impression on your stay. We are also pleased that you enjoyed our breakfast offerings and found the quality of the food to be exceptional. Providing a diverse and high-quality dining experience is something we take great pride in, and your recognition means a lot to us. Thank you for your kind recommendation and for your intention to stay with us again on your next visit. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River for another memorable experience. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Yuil W., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you found our team friendly and our location convenient for your visit. Providing warm hospitality and a comfortable stay is always our priority, and we truly appreciate your kind recognition. At the same time, we regret to learn that the presence of large tour groups affected the overall atmosphere and made the hotel feel busier than expected during your stay. We understand the importance of a relaxed and comfortable environment, and we appreciate your understanding as we strive to accommodate the diverse needs of all our guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even more enjoyable experience on your next visit to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Kyuwan J., Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. We are truly delighted to know that you were impressed with our Concierge service and felt that it reflected the standards of a five-star hotel. It is especially wonderful to hear about your experience with Ms. Phuong at the Premier Lounge. We will certainly share your kind recognition with her, as knowing that her sincere assistance helped you secure reservations at renowned restaurants in Da Nang, enjoy a comfortable stay, and have a wonderful visit to Ba Na Hills will be a great encouragement to her. We are also deeply honored by your kind comparison with your subsequent stay at Pullman Da Nang Resort. Your appreciation of our Platinum member benefits and breakfast is particularly meaningful to us. Thank you once again for your continued trust and for planning to return to Novotel Danang. We look forward to welcoming you back and providing you with another exceptional experience. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Seihee P., Thank you very much for your wonderful feedback. We are truly delighted to know that both your grandparents and your child were satisfied with their stay at Novotel Danang Premier Han River. It is especially meaningful for us to know that guests of different generations could all enjoy a comfortable and memorable experience together. Creating a welcoming and comfortable environment for every member of the family is something we greatly value, and your kind words are a wonderful encouragement to our entire team. Thank you once again for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you and your family back to Da Nang for another enjoyable stay. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River