노보텔 다낭 프리미어 한 리버 5성

고객 평점 (ALL 평가) 4.8/5 1,645 리뷰

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호텔설명

호텔 추가 정보

  • 특별한 다낭 시내 중심부 위치

  • "여행자 관광지 및 국제 공항까지 편리한 이동 "

  • 도시 파노라마 전망이 가능한 발코니 포함 객실

  • "유연하고 다양한 식사 및 서비스 옵션

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호텔 위치

노보텔 다낭 프리미어 한 리버

36 Bach Dang Street, Hai Chau District
550000 다낭
베트남

GPS:16.077222, 108.223333

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

THE SQUARE

매일 아침 광장에 들어서면 호화로운 조식 뷔페를 즐길 수 있습니다. 해가 지면 레스토랑이 변신하여 반짝이는 오픈 키친에서 재능 있는 셰프가 라이브로 준비한 테마 뷔페와 일주일에 한 번 해산물 특선의 밤을 선보입니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  1,645 리뷰

TripAdvisor 평가  4.8/5  4,392 리뷰

2025으뜸 시설

Average Stay, but Questionable Integrity regarding Guest Feedback (Cherry Picking?)

트립어드바이저 평점 2.0/5

FarAway57771553360 TripAdvisor 인증 리뷰

I stayed at Novotel Danang Premier Han River on December 21, 2025 (Room No. 2811). To be fair, my one-night stay was decent. It was not a disaster like my experience at Grand Mercure Danang, nor was it exceptionally memorable. It was just a standard stay. ​However, I am writing this review to point out the management's dishonesty regarding the Accor Guest Satisfaction Survey (GSS). ​1. Selective Survey Distribution As a Platinum Member, I always receive a GSS email after checkout. However, I did not receive one from this hotel, while I received them immediately from other Accor hotels (e.g., Novotel Hong Kong Citygate) during the same trip. ​2. Illogical Excuses When I asked the Duty Manager (Mr. Tino) why I didn't receive the survey, he claimed the system sent it to a "secondary WeChat email" in my profile. This explanation makes no sense. ​The hotel successfully sent the Booking Confirmation and Welcome Email to my Primary Email (Naver) before my arrival. ​The system clearly knows my primary contact. ​It is highly suspicious that the "system error" happened ONLY for the feedback survey. ​3. Conclusion It seems this hotel tries to filter out guests (Cherry Picking) to avoid potential neutral or negative feedback. The hardware is fine, but the software (Management Integrity) is disappointing

Dear Mr. Lim, Cheal Hwi, Warm greetings from Novotel Danang Premier Han River. Thank you very much for taking the time to share your experience with us following your recent stay on December 21, 2025. We are pleased to know that your overall stay was decent, but we are truly concerned about your comments regarding the Guest Satisfaction Survey (GSS). Please accept our sincere apologies for the frustration and disappointment this caused. After carefully reviewing your case, we have verified that the TARS system of Accor automatically changed the email address in your ACDC guest profile from your Naver account to your WeChat account and set the WeChat address as the primary contact. This system changes unfortunately resulted in the survey being sent to the incorrect email. We fully understand how this appeared inconsistent, especially since your booking confirmation and welcome email were successfully delivered to your Naver account. We want to assure you that this was not an intentional action by our hotel team. We are already sending an alert to Accor ACDC to investigate the reason for this change and to implement a fix so that similar issues do not occur in the future. Transparency and integrity in guest feedback are of utmost importance to us, and we regret that this technical error gave the impression of selective survey distribution. Your loyalty as a Platinum Member is highly valued, and your feedback helps us improve both our service and our systems. We sincerely hope you will allow us another opportunity to welcome you back and provide you with the seamless and trustworthy experience you deserve. Thank you once again for bringing this matter to our attention. Best Regards, Tin Nguyen/ Front Office Manager Novotel Danang Premier Han River

Wonderful.

트립어드바이저 평점 5.0/5

f15_Zain TripAdvisor 인증 리뷰

Novotel Da Nang Hotel — a wonderful hotel overlooking the river. The staff and service are excellent, and it’s close to all amenities. It’s also near the Dragon Bridge, where a beautiful event takes place every weekend. Thank you, Vietnam. Thank you, Novotel.

Dear f15_Zain, Thank you very much for sharing your wonderful review and perfect rating following your stay at Novotel Danang Premier Han River. We are truly delighted to hear that you enjoyed the beautiful river view, our excellent service, and the convenient location close to key attractions. It is especially pleasing to know that the proximity to the Dragon Bridge and its weekend events added to your memorable experience. Your kind words about our team mean a great deal to us and will certainly be shared as encouragement to continue delivering exceptional hospitality. Thank you once again for choosing Novotel Danang Premier Han River. We look forward to welcoming you back for another wonderful stay in the future. Best Regards, Tino Le – Duty Manager Novotel Danang Premier Han River

good

트립어드바이저 평점 5.0/5

Nomad39393864301 TripAdvisor 인증 리뷰

On my first trip to Da Nang, I had a great time at a friendly and clean accommodation. Kevin, the staff member, was especially friendly and spoke English fluently, making communication easy.

Dear Nomad39393864301, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed our friendly atmosphere and clean accommodations. It is especially rewarding to know that Kevin made your experience memorable through his exceptional service. Your compliments will certainly be shared with him and the entire team as encouragement to continue delivering outstanding hospitality. We look forward to welcoming you back again in the future. Best Regards, Tino Le – Duty Manager Novotel Danang Premier Han River

고객 평점 5.0/5

Moonjeong K. 가족 - 전체(All) 통지 확인

위치 좋고 직원들 친절하고 전망 좋음

An unexpected hospitality at Da Nang Novotel Han River

트립어드바이저 평점 5.0/5

William C TripAdvisor 인증 리뷰

Da Nang Novotel Han River, Dept of premium lounge,a big thanks to Ms Nga provides outstanding services that melts our hearts. She could not just read our needs but also could always asked any other services she could provide to make our stay a relax, enjoyable, and at ease. A huge thank you for your services and much appreciated!!

Dear Mr. William C., Thank you very much for sharing your wonderful feedback and for awarding Novotel Danang Premier Han River a 5-star rating. We are truly delighted to know that your experience at our Premium Lounge exceeded expectations. Your kind words about Ms. Nga’s outstanding service, attentiveness, and genuine care mean a great deal to us. It is inspiring to hear that she not only anticipated your needs but also went above and beyond to ensure your stay was relaxing, enjoyable, and at ease. We will be sure to share your compliments with Ms. Nga, as encouragement like yours is the greatest reward for our team. We sincerely appreciate your support and look forward to welcoming you back soon for another memorable stay at Novotel Danang Premier Han River. Best Regards, Tin Nguyen/ Front Office Manager Novotel Danang Premier Han River

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,053 리뷰 9.3/10 위치
  • 1,655 리뷰 9.1/10 객실
  • 1,906 리뷰 9.5/10 서비스
  • 11 리뷰 8.6/10 인터넷 가격
  • 709 리뷰 9.6/10 조식
  • 639 리뷰 9.4/10 청결도
  • 546 리뷰 9.4/10 레스토랑
  • 511 리뷰 9.1/10 분위기

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