Dear Jinwoong K., Thank you for taking the time to share your wonderful feedback about your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed our convenient location and the quality of our services. It is especially rewarding to know that the complimentary suite upgrade helped make your stay more comfortable and memorable. We are also pleased that you had a great experience at our Premier Lounge and found its facilities and offerings to your satisfaction. Providing personalized and attentive service is our priority, and we are thrilled that we were able to exceed your expectations. Thank you once again for your kind words and support. We look forward to welcoming you back to Novotel Danang Premier Han River for another exceptional stay in the near future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Youngjin R. Thank you for your wonderful review and for considering Novotel Danang Premier Han River as your favorite hotel. We are truly delighted to know that you enjoyed our facilities and experienced the warm hospitality of our team. Your kind words are a great source of motivation for all of us, as we strive to create memorable experiences for every guest. Thank you once again for your support and loyalty. We look forward to welcoming you back to your favorite hotel whenever your travels bring you to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Hajoong Y. Thank you for choosing Novotel Danang Premier Han River and for sharing your kind feedback. We are delighted to hear that you enjoyed our breakfast, convenient location, and comfortable accommodations. It is especially gratifying to know that our location provided the perfect balance, allowing you to easily explore the city on foot while enjoying a peaceful atmosphere away from the busiest areas. We are also pleased that you appreciated the beautiful views of the Han River and found your stay relaxing and comfortable. Thank you once again for your wonderful comments. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River on your next visit to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Nuri P., Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your room upgrade and had a relaxing stay with us. It is also great to hear that you enjoyed the variety and quality of our breakfast, as well as the friendliness of our team. Your kind words are truly appreciated and will be shared with our colleagues as encouragement. We look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Moonsung K., Thank you for sharing your feedback and for choosing Novotel Danang Premier Han River. We are truly delighted to hear that our team made such a positive impression on your stay. It is especially rewarding to know that the gentleman who assisted with your check-in was able to turn your experience around with his kindness and attentive service. Providing genuine hospitality is at the heart of what we do, and we are pleased to learn that he continued to check on your needs and offer assistance whenever you passed through the lobby. Your recognition means a great deal to us, and we will be sure to share your compliments with him and the Front Office team. Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay in Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Yujin G., Thank you so much for your lovely feedback! We are delighted to know that you found our hotel clean and our staff friendly and welcoming. Your cheerful words are a wonderful encouragement to our team. We hope to welcome you back to Novotel Danang Premier Han River again soon! Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Jongwon C., Thank you very much for your lovely feedback. We are delighted to know that you were pleased with our location, value for money, cleanliness, swimming pool, and especially the friendliness of our team. It is wonderful to hear that you enjoyed walking along the Han River and found it a relaxing and healing experience. Da Nang is at its best when you can simply slow down, enjoy the river views, and take in the atmosphere, and we are happy that our location allowed you to do just that. Your kind words about our staff are especially meaningful and will be shared with the team as a great encouragement. We sincerely look forward to welcoming you back to Novotel Danang Premier Han River for another comfortable and relaxing stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Young T. A. Thank you very much for choosing Novotel Danang Premier Han River and for sharing such a detailed review. We are delighted to know that you enjoyed the warm and attentive service from our staff, the clean and comfortable room, and the convenience of booking through the Accor app. It is wonderful to hear that our team’s care made you feel truly valued during your stay. At the same time, we sincerely regret the inconvenience caused by the mattress condition. Your feedback is very important, and we will review this with our management team to ensure improvements are made. We also appreciate your thoughtful suggestion regarding replacing the billiard table with a ping pong table to enhance guest engagement and satisfaction. Your recognition of our staff’s kindness and professionalism is a great encouragement to us, and your constructive comments help us improve further. We are committed to sustainability and will continue to focus on creating a better environment for the future. We look forward to welcoming you back soon for A. even more comfortable and enjoyable stay in Danang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Wonyeong J., Thank you very much for sharing your lovely feedback. We are delighted to know that the warm and attentive welcome you received at check-in set such a positive tone for your entire stay. We are especially grateful for your kind recognition of Trang. Your appreciation will certainly be shared with her as a meaningful encouragement. It is wonderful to know that her friendly and thoughtful service helped make your stay a pleasant and enjoyable one. We look forward to welcoming you back to Novotel Danang Premier Han River for another warm and memorable experience. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Eunji P. Thank you very much for choosing Novotel Danang Premier Han River and for sharing your feedback. We are delighted to know that you appreciated our convenient location and felt well taken care of by our team. Your kind words are a great encouragement to us, and we look forward to welcoming you back for another comfortable and enjoyable stay in Danang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Seongung J. Thank you very much for choosing Novotel Danang Premier Han River and for sharing your experience. We regret to learn that the check-in guidance was inconsistent and caused confusion. Please accept our sincere apologies for the inconvenience you encountered. Your feedback is very important to us, and we will share it with our team to ensure clearer and more consistent communication during the check-in process. We are committed to improving our service so that every guest enjoys a smooth and welcoming arrival experience. We look forward to the opportunity to welcome you back and provide a more seamless stay in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Kyung S. L., Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your stay did not meet your expectations, particularly regarding the priority check-in experience, room cleanliness, service attitude, breakfast, and Wi-Fi connection. As a Gold member of ALL – Accor Live Limitless, you should feel recognized and well cared for throughout your stay. We are sorry that our priority check-in did not feel sufficiently seamless or special, and we also acknowledge your comments regarding the cleanliness of the room and the attentiveness at Reception. We understand that these details can significantly affect the overall impression of a stay. Your feedback regarding the breakfast selection, Wi-Fi speed, and overall value for money has also been noted and shared with the relevant teams for further review. We appreciate your honest comments, especially as they highlight areas where we need to improve and deliver a more consistent experience. We hope that you will give us another opportunity in the future to provide the level of service and comfort that you should expect from Novotel and from the ALL loyalty experience. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Danbi L. Thank you for your kind feedback. We are delighted to hear that you were satisfied with the quick check-in and check-out process, as well as the friendliness of our staff at Novotel Danang Premier Han River. Your recognition is a wonderful encouragement for our team to continue providing seamless service and warm hospitality. We look forward to welcoming you back soon for another enjoyable stay in Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Changsoo S. Thank you very much for sharing such a detailed and thoughtful review of your stay at Novotel Danang Premier Han River. We are delighted to know that our prime location by the Han River provided convenience for exploring Da Nang, and that the spacious apartment room with its home‑like comfort met your expectations. It is wonderful to hear that you enjoyed the well‑equipped facilities, the clean and comfortable environment, and especially the stunning river views from the high‑floor balcony. Your kind words about our friendly service are truly motivating for our team. We sincerely appreciate your recommendation and look forward to welcoming you and your family back again for another relaxing and memorable stay in the heart of Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Guest Thank you very much for sharing your feedback about your stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed the comfort of our accommodation, appreciated our convenient location, and experienced the friendliness of our staff. Your kind words are truly encouraging for our team, and we look forward to welcoming you back again soon for another pleasant visit. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Sangkyoung Y., Thank you for sharing such positive feedback about your stay. We are delighted to know you enjoyed our clean facilities, convenient location, friendly staff service, and delicious breakfast. It is also wonderful to hear that the terrace view added to your satisfaction. Your kind words are a great encouragement to our team, and we look forward to welcoming you back soon for another memorable experience by the Han River. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Won K. K., Thank you very much for sharing your feedback. We are pleased to know that you appreciated our spacious breakfast restaurant. At the same time, we sincerely apologize for the inconvenience caused by the room size and bathroom layout, particularly the water splashing toward the washbasin area. We also appreciate your suggestion regarding ATM and currency exchange facilities. Your feedback has been noted and shared with the relevant team for consideration. Thank you for choosing Novotel Danang Premier Han River. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Ms. Y., Xin chào! Thank you for taking the time to share your feedback and for your continued loyalty as an ALL Accor Plus Explorer Platinum member. We truly appreciate your trust and support. We are delighted to know that you enjoyed our convenient location and that our friendly team helped make your stay a pleasant one. Your kind words about our staff's hospitality are greatly appreciated and will be shared with the team as encouragement to continue delivering heartfelt service. It is always a pleasure to welcome our valued Platinum members, and we are grateful for the opportunity to be part of your visit to Da Nang. We look forward to welcoming you back to Novotel Danang Premier Han River for another memorable stay in the near future. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Bumseok B., Thank you for sharing your feedback regarding your recent stay at Novotel Danang Premier Han River. We sincerely apologize for the condition of the room facilities and the cleanliness of the bathroom blind. While we understand that the building has been in operation for some time, we fully recognize that proper maintenance of consumable items is essential to guest comfort. Your comments have been shared with our housekeeping and engineering teams to ensure immediate corrective action. We truly appreciate your input, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide a more pleasant experience in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River