머큐어 다낭 프렌치 빌리지 바나 힐스 4성

고객 평점 (ALL 평가) 4.1/5 2,605 리뷰

ALLSAFE 승인 호텔

정보 메시지

머큐어 다낭 프렌치 빌리지 바나 힐스
지도에서 보아라.
+ 21 서비스

호텔 추가 정보

  • "매일 오전 7시부터 오후 9시까지 호텔 전용 케이블카 이용 가능"

  • 테마파크, 일반 쇼핑, 골든 브리지 이용 가능

  • 바나 힐 골프 클럽 및 골든 브리지 무료 이용

  • 다양한 레크리에이션과 휴식 활동 체험 가능

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

호텔 위치

머큐어 다낭 프렌치 빌리지 바나 힐스

An Son
Hoa Son Commune
Hoa Vang District
 다낭
viet nam

체크인 시간 : 14h00부터

체크아웃 시간 : 10h30까지

  • 비행기로

    DA NANG 46km / 28.58마일 - 셔틀 서비스 서비스

  • 기차로

    DA NANG RAILWAY 25km / 15.53마일

GPS:16.001724, 107.997646

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

요약
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 통행 가능 호텔
  • 웰빙
  • 에어컨
  • Wi-Fi
  • 조식
  • 회의실

숙박

머큐어 다낭 프렌치 빌리지 바나 힐스의 469개 객실은 스탠다드-슈페리어-디럭스-듀플렉스 스위트-이그제큐티브 스위트-패밀리 스위트패밀리 슈페리어-로열 스위트-벙크, 총 9개의 유형으로 제공됩니다.

미팅 및 이벤트

미팅룸

  • 미팅룸: 3개

  • 최대 사이즈: 399

  • 최대 수용 인원: 600 명

  • 최대 연회 수용 인원: 350 명

자세히 보기

머큐어 다낭 프렌치 빌리지 바나 힐스
고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.1/5

2,605 리뷰

TripAdvisor 평가 4.0/5

822 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

Magical

트립어드바이저 평점 5.0/5

stevegarnet2021 09/04/2021 TripAdvisor 인증 리뷰

Highly recommend staying at Mercure Property. From the moment you arrive, everything is taken care. It takes you back in time. The quality from amenities and food served at the restaurant, very good. Only one word to describe, MAGICAL.

Dear stevegarnet2021 Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

위치가 좋음

고객 평점 2.5/5

가족 - 27/01/2021 전체(All) 통지 확인

호텔이라기 보다는 유스호스텔 느낌이에요. 일본 호텔들 보다도 방이 작네요. 음식값은 비싸고. 아코르 계열에 대해 불신이 생길정도...

Dear L. Hyejin Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for sharing your feedback regarding your stay and glad that you enjoyed! We appreciate your comments so we can improve and serve you better next time. Our hotel will grow more and more in the future, in order to serve well. We hope that you will come back to the hotel in the future and hope that you can introduce our hotel to your friends. Best regards Guest Experience Manager

아름다운 장소에 위치안 호텔임에도 불구하고 서비스는 매우 미흡

고객 평점 3.0/5

김. 가족 - 28/01/2020 전체(All) 통지 확인

아름다운 장소에 위치한 호텔임에도 불구하고, 서비스가 매우 미흡했음. 직원들은 질문에 단답형으로만 대답하고, 객실 청소상태 또한 매우 미흡.

Dear kim h., Firstly my apologies in the late reply to your feedback. We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. It is always a pleasure to receive feedback which I will share with my team. I am sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay more enjoyable. Thank you for sharing your experience, and we hope you have the opportunity to visit us again. Best regards Guest Experience Manager

Still amazing even after 2 trips!

트립어드바이저 평점 5.0/5

60luni 25/01/2020 TripAdvisor 인증 리뷰

The place was fantastic on our first time in 2018, it's even better now... The design, upkeep, lighting, landscaping and new attractions made it even more fun and memorable the 2nd time around. Service is top-notch Accor level. It could be because of our membership status, but we really appreciated the personal touch of Sarah, Stephen and Rose throughout our stay. Highly recommended to anyone visiting Da Nang, Vietnam or Southeast Asia! :)

Dear 60luni, Thank you for your Loyalty! We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. It is always a pleasure to receive feedback which I will share with my team. I am sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay enjoyable. Thank you for sharing your experience, and we hope you have the opportunity to visit us again. Guest Experience Manager

매우 훌륭했다.

고객 평점 5.0/5

김. 가족 - 12/01/2020 전체(All) 통지 확인

조식당은 음식종류가 적었고, 사람이 많았음.

K. Jongwoon님께, Mercure Danang French Village Bana Hills 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Guest Experience Manager

체크인시 대기시간이 너무 깁니다.

고객 평점 1.5/5

C. Y. D. 가족 - 07/01/2020 전체(All) 통지 확인

부모님과 어린자녀를 동반하고서 30분을 기다려 체크인을 했는데, 방이 준비되지 않았다고 다시 기다리라고 했음 그때, 방 번호라도 알려주어야 하는데 방 번호도 알려주지 않고 다시 20분을 더 기다려야 했음

Dear Young d. C., Thank you for taking the time to tell us about your experience at the Mercure Danang French Village Bana Hills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Poor service during Breakfast

트립어드바이저 평점 4.0/5

wpromayon Family - 02/01/2020 TripAdvisor 인증 리뷰

I give poor service for the waitress during Breakfast on Dec 25. The time for breakfast was not finished yet (09.30), but she tried to push and rush me out of the table. And reply to me that I can not order the exclusive coffee drink as I deserve that Privilege. (VIP Zone).

Dear wpromayon, Please accept my sincere apologize for this case and i will definitely make an investigate regarding to this case. This situation had been report directly to our Director so that it will be handle promptly. We are shorted in this case to let you in to this situation. Please feel free to let us know if you would like to have any support for in room breakfast in case wake up late for breakfast next time. We are happy to make it happen for your most comfortable stay. Thank you for sharing your experience to us! Thank you for your Loyalty! Best regards Guest Experience Manager

French Village was great but the Mecure hotel could do better...

트립어드바이저 평점 3.0/5

muncheongl Family - 01/01/2020 TripAdvisor 인증 리뷰

The French Village was amazing despite the rainy weather causing us to miss the Golden Bridge. But guess Mercure hotel which I am a member to (Accor) could have done better. I booked the hotel in November, so was expecting some price hike which it did. But we were very disappointed that the hotel had been too stringent in not offering the perks for a running promotion for twin room to my family room despite the more expensive room charge. In addition, we asked for a nice view for our rooms prior to booking, but the hotel did not clarify about the renovation works nor the balcony facing a small street with little to scene to enjoy. I asked for harder bed due to my back problem and was only given the empty promise that it would be looked into but to disappointment on visiting the room. Saving grace, the reception staff had been very helpful and Sarah who arranged our booking kindly walked us to the room giving some introduction and explanations. On checking out, Elenore also helped and led us through the confusing cable car queues in the rainy weather which was very much appreciated by our family.

Dear muncheongl, Warmest greeting from Mercure Danang French Village Bana Hills! Thank you for your candid comment about our Hotel during your stay with us. On behalf of Mercure Danang French Village Bana Hills Management Team please accept my sincerely apology. We had a chance to served you but i'm sorry that we did not meet your expectation by this time. Regarding to room stay, please kindly understand that we had chose the best available room for VIP guest, specially as an Accor member. As the hotel is build in the style of a French Village, we hope that you can feel the inspire of the small village, peaceful and relaxing, difference from the big city with lights and music. I'I am glad to see that the problem was resolved by the team but feeling your scoring is very tough as the rest seems to be fine overall. Sahra and House Keeping team had made up the bed for your comfortable finally, as a 4 star Hotel, at the moment we have only one choice for the bed, we could look for more option in the near future for the best convenience for guest. Thank you for your empathy for the weather condition which is causing the inconvenience to your trip. I hope that I can convince you to change your mind about another visit to our property. If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Best regards Guest Experience Manager

바나힐에서 만나는 중세 유럽의 귀족같은 하루

고객 평점 5.0/5

진. 가족 - 28/12/2019 전체(All) 통지 확인

숙소가 너무 예뻤어요. 복층으로 되어 있는 객실이었는데, 푹신한 침대.고풍스러운 가구.욕조와 욕실도 아주 운치 있었어요. 스위트룸이라 미니바에서 음료가 일부 무료로 제공되어,즐거운 시간을 더할 수 있었습니다. 따뜻한 온수가 제공되는 수영장에서 보냈던 시간도 좋았고요. 무엇보다도 안개가 자욱한 저녁 무렵의 바나힐 산책은 잊지 못할 추억으로 남았어요.

바나힐이 좋았어요.

고객 평점 4.0/5

강. 가족 - 22/12/2019 전체(All) 통지 확인

1. 호텔 디파지믈 왜 신용카드로 안받죠? 2. 호텔 환전을 객실 당 100달러 밖에 안해주니. 불편했습니다. 3. 벨보이 마커스의 친절함이 좋았어요.

K. Goeun님께, Mercure Danang French Village Bana Hills 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Guest Experience Manager

Very nice hotel, their staff and location

트립어드바이저 평점 5.0/5

Hardy H Family - 22/12/2019 TripAdvisor 인증 리뷰

For a 100 years old place, the place is very unique, we love to come and stay here, mostly for the ambience. We love the weather in both dry and wet. Somehow we liked them when it’s foggy, it became very misterious place with lots of photos opportunity. Plus as platinum member the staff really serve you Super well. We felt very welcome and appreciate the extra attention given. Thank you ms Jurnee

Dear Hardy H, Warmest greeting from Mercure Danang French Village Bana Hills! Thank you for coming back with us, we were so happy to welcome you back and glad that you had a great stay with us. All the kind word you save for Bana Hills and specially Mercure Danang French Village is a huge motivation for us to make it better for all traveler. Thank you for your Loyalty and hope to see you again soon. Guest Experience Manager

Nice location but that's all.

트립어드바이저 평점 2.0/5

Nigoon J Friends getaway - 08/12/2019 TripAdvisor 인증 리뷰

The hotel staff were overwhelmed with the number of guests. The staff sent us to the cable car and told us that another staff will be waiting for us at the connecting station but we found no one and the cable car staff didn't even know where Murcure Hotel is and led us to the wrong direction. We expected a room with a small balcony as shown on the photos when booking but we got an attic room with no real window !!! The breakfast quality was also quite bad. Altogether, this hotel is substandard in all aspects comparing with other Mercure chains or even comparing with Ibis !!!

Dear Nigoon J, Warmest greeting from Mercure Danang French Village Bana Hills! First of all I would like to apology for your first time experience and we appreciate your kind comment about our location which is unique inspired by French culture like no where else in Asia. With regards to the rooms, picture is for illustration purpose and we are having 07 buildings with different room design as the hotel is build in the style of a French Village the hotel and the rooms are very unique. I agree to some guests whose expectation of a separate room the open plan can be a different experience. We do have room types that do offer a separated bathroom, balcony, living room etc, so any guest who would like that additional privacy we do have available. To avoid such negative experience in future, we highly recommend to book directly to us or through our hotel group booking engine. This is a guarantee of first best price but also points in the loyalty program. This is unexpected situation, we are known as a place where our staff would bring the best service and make their trip memorable. If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Thank you and best regards Guest Experience Manager

아주 이색적인 곳입니다

고객 평점 5.0/5

김. 가족 - 18/11/2019 전체(All) 통지 확인

우기라 날씨는 않좋았지만... 안개낀 유럽을 여행하는 기분이라 무지 좋았어요.. 비가와서 루지를 못타서 아쉬움을 가지고 다음을 기약할래요

Good time at BanaHill

트립어드바이저 평점 4.0/5

katarinyapre Family - 13/11/2019 TripAdvisor 인증 리뷰

We stayed 1 night, family room for 4 prs. Though it has no air-condition in room, weather was so cold that made us no need even fan. Various of breakfast but taste not so good. Appreciated service of bell boy.

Dear katarinyapre, Thank you for your comment and compliment, we are so much appreciate and happy to know that you had amazing time. Hope that you enjoyed the atmosphere which is unique in Bana Hills and glad to welcome you back soon with your friend and family. Best regards Guest Experience Manager

기존과 다른 경험의 색다른 호텔

고객 평점 5.0/5

익명 가족 - 21/10/2019 전체(All) 통지 확인

유럽의 풍경이 좋았다

G. Gyenguk님께, Mercure Danang French Village Bana Hills 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Guest Experiene Manager

Lovely time at Mercure Bana Hills

트립어드바이저 평점 5.0/5

PinkPeakPerky Family - 15/10/2019 TripAdvisor 인증 리뷰

Glad that i took a good decision to stay here for 2 nights so i could have enough time to spend my perfect holiday here around Bana Hills - in the hotel room, fantasy park, outdoor photogenic spots and some nice restaurants! Love them all!

Dear PinkPeakPerky, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

And now for something completely different.

트립어드바이저 평점 4.0/5

adenoz Couples - 06/09/2019 TripAdvisor 인증 리뷰

The Mercure French Village is certainly unique. Rooms are housed in different buildings. We stayed at the Hotel De Nice, in the Henri Matisse suite, which was stunning. His art work, including two huge murals in the bedroom, featured prominently. We had views down the street and over the roof tops of the village.The bathroom featured a rainwater shower, double basins and a separate bath tub. Unfortunately, the tiled floors in the foyer and corridors, might have looked great, but they were incredibly slippery after the rain. Carpet runners and places to store wet umbrellas are urgently needed to avoid nasty accidents. To access the hotel, guests are offered a discounted cable car fare of 450,000 VND. This includes use of the other cable cars, the funicular railway, as well as entrance to the fun park and use of many of its attractions. We had breakfast and buffet dinner at La Crique restaurant which, although reasonably priced, was disappointing. There were lots of dishes to choose from but, although we love Vietnamese food, the quality just wasn't there. It was the same for breakfast. More western choices, such as healthy cereals, would also have been appreciated. As a platinum Le Club Accor member I received: a generous room upgrade, welcome drink vouchers and several welcome gifts. Staff were all friendly, efficient and very helpful. Pre-stay emails were answered promptly and all requests granted.

Dear adenoz, Thank you for your Loyalty and staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and restaurant as well as our services and food offerings. We are continually trying to improve the variety and quality of food that we offer. I believe it will help the other people have well prepare for their next trip. We're glad to hear that you enjoyed very much in this vacation. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, Guest Experience Manager

First Class

트립어드바이저 평점 5.0/5

Jason H Couples - 01/09/2019 TripAdvisor 인증 리뷰

Even though we were evacuated due to a typhoon that was coming through the mountains I can’t recommend this part of Vietnam highly enough , the Mercure staff were helpful and our room was first class. Only issue was water dropping from a down pipe but it was as said above very rainy and windy on our trip.

Dear Jason H, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for being with us and we are so happy to know that you had the good experience even during storm. We are appreciate for your compliment on staff and hotel service and also comments about facility so we can improve and serve you better next time. Our hotel will grow more and more in the future, in order to serve well. We hope that you will come back to the hotel in the future and hope that you can introduce our hotel to your friends. Best regards Guest Experience Manager

좋았어요

고객 평점 4.0/5

Youngeui 가족 - 30/08/2019 전체(All) 통지 확인

아이들이 즐거워합니다 바나힐 놀이동산이 즐거워서 다음에 다시 숙박하고싶어요 너무 즐거웠습니다

L. Youngeui님께, Mercure Danang French Village Bana Hills 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Guest Experience Manager

Wonderful stay

트립어드바이저 평점 5.0/5

Khan B Family - 30/07/2019 TripAdvisor 인증 리뷰

As a gold member, hotel offer excellent services such as VIP breakfast, room upgrade, grab calling, limo. Staff is willing to help on any request. BF here is decent. and Surely we will come back again

Dear Khan B, Thank you for your loyalty! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

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