머큐어 다낭 프렌치 빌리지 바나 힐스 4성

고객 평점 (ALL 평가) 4.0/5 570 리뷰

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머큐어 다낭 프렌치 빌리지 바나 힐스 - Image 1
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안 손, 호아 손 코뮌, 호아 방 지구, 0 다낭, 베트남

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호텔 위치

머큐어 다낭 프렌치 빌리지 바나 힐스

안 손, 호아 손 코뮌, 호아 방 지구
0 다낭
베트남

GPS:15.997454, 107.988289

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ALL 평가  4.0/5  570 리뷰

TripAdvisor 평가  4.4/5  2,524 리뷰

Apart from the porters who were amazing, the worst customer service ever.

트립어드바이저 평점 2.0/5

VickyH2400 TripAdvisor 인증 리뷰

A little disappointing. On arrival, I was handed the room key by the receptionist - without a smile or welcome, no acknowledgement that I am a silver member, I was not offered my welcome drink. FYI - I think this is a scam by Accor because I have NEVER been offered a welcome drink!!! I was not aware it is actually a collection of mini hotels around the village. We were not in the main hotel. Someone did show us the way (he was lovely)- it was only a few minutes walk around a few streets but in the rain, cold and dark it is not ideal. As we entered our 'hotel' it felt rather bleak and abandoned. You are not given a map showing where your 'hotel' is in relation to the main building so we got lost trying to find it again! There was nothing in our block - no-one on the front desk, no concierge etc. You feel like you are in one of those budget hotels where you check in with a machine and never actually receive service from a person. The floor in our hotel was permanently wet and slippy because of people coming in with wet umbrellas but no-one is there to fix the issue. There were kids running around the place screaming in the evening but again there is no reception to call! When you go to breakfast you have to put your coats on etc and it doesn't feel like you are in a hotel. ONLY stay here if you can be sure you will be in the main building otherwise it is horrid. I think they should be clearer that you are NOT actually staying in a hotel building with a reception, bar, restaurant etc. There were no facilities in our 'hotel'. The room was cold - the aircon is centrally controlled so we had to just plug the heater in and turn it up. This is a shocking policy in terms of environmental impact. When it is 16 degrees centigrade outside, the aircon should not be set to 19! The toilet and shower have those glass doors, although you can't see through them but when you have teenagers, this doesn't really give them the privacy they might like while showering. There is nowhere in the overall hotel for basic dining in the evening. There is a French restaurant that is very expensive and we were told is only really for adults (which is fine!) but there is nowhere else for families! The buffet is ridiculously priced - it would have been nearly 4million Dong to eat there and we were not that hungry to justify that sort of spending. My tiny 12 year old would have counted as an adult - he would never eat close to 1 million dong of food!!! When we walked past the restaurant the buffet was empty - I wonder why? Perhaps you need to be more family orientated and think of a family's budget!! Anyway we ordered room service - possibly the worst room service food I have ever eaten and you had to pay for it when ordered. Nice that they don't trust you to pay when you check out! If the weather had been good then maybe staying in a different hotel would have been ok - I don't know. Anyway, I wouldn't stay again here. I would rather just come up early and leave the same day. The hotel is in such a magical setting - I don't know why they have got this so wrong. A positive shout out to all the porters/guides who showed us up/down from the cable cars. They were superb guys and provided the only good service and smiley faces we received during our stay. Reception, restaurant, room service staff all need to learn from these guys how to treat your guests. They were literally the only ones smiling and yet they were the ones who had to go out in the cold/rain - well done to them! They showed interest in who we were and that our experience was a good one. They were stand out compared to everyone else in this hotel. Everyone else - you can do better.

A very average hotel

트립어드바이저 평점 2.0/5

sarahvix TripAdvisor 인증 리뷰

To be fair the weather was absolutely awful when we were there but there are still flaws with this hotel. Firstly, the good things. The guides who met us to guide us up through the cable cars etc were lovely. Based on these two guides I thought we were in for an amazing stay but unfortunately no other staff in the hotel came close to being as friendly as them! The room was fine- it has a heater which was much needed . Beds were comfortable. However, there were a lot of problems. In the room the shower and toilet only have glass doors so there is very little privacy. Although you can't see through the glass properly, when you have teenage kids this is not a great design. It also means you can hear everyone go to the toilet! Otherwise room is ok. We ordered room service. It was our most expensive meal in Vietnam and also our worst. The pizza tasted like basic frozen pizza. My main issue with the hotel is that we were not in the main hotel. Only stay at this hotel if you are in the main hotel otherwise you have a several minutes walk around to another building. This may not sound too bad but in cold, mist and torrential rain having to walk between the buildings was awful. Apparently there is a pool in the main hotel but we didn't know anything about this and we didn't want to have to walk out in the cold and wet in swimming gear!! Breakfast was ok but everything was over produced and cold. I only really wanted an omelette - there was a huge pile of them but they were cold. Other items, such as fresh bread, were running out and we had to keep asking for new items. The breakfast room itself was cold and the whole thing was just not great. Again, the porter who helped us back to the cable car was lovely. So, basically the only friendly staff you will encounter will be the porters/guides. The food will be average and be prepared for very little privacy in the room.

Very disappointed

트립어드바이저 평점 1.0/5

Daxa T TripAdvisor 인증 리뷰

Very Disappointing Stay at Mercure Ba Na Hills Ba Na Hills itself is a magical and beautiful place to visit, but unfortunately our stay at Mercure Ba Na Hills was extremely disappointing and not worth the high price we paid. First, there are no extra benefits at all for staying at this hotel. Breakfast was very poor for vegetarian and vegan guests. When we asked the staff about vegetarian options, we were told we could only have salad, fruit, bread, and plain rice, while other guests had many hot and varied choices. This is unacceptable when we are paying the same price as everyone else. During our last 10 days in Vietnam, we noticed many Indian and vegetarian travelers, and even at this hotel, around 20% of guests were Indian. Yet the hotel only focuses on Asian (Chinese or Japanese) food, with no consideration for Indian, vegetarian, or vegan diets. In today’s world, many people travel with these dietary preferences, and a hotel of this standard should be prepared. The staff attitude was another major issue. The hotel seems clearly understaffed, and the staff looked tired and uninterested. Check-in felt like a train station—no welcome, no explanation, no hospitality. They just handed over the room and moved on to the next guest. The room quality was also poor: • Power plugs were not working • Hairdryer did not work • No mirror outside the bathroom • Slippers were clearly used by previous guests and reused, which is unhygienic • No information book or guidance about hotel facilities anywhere in the room Overall, despite the big name and large property, the service, cleanliness, food, and guest care are far below expectations. This hotel does not match the Mercure brand standards. I do not recommend staying here. It is not worth the money, and there are no benefits that justify the high cost.

A delightful experience with exceptional service from Le Teble

트립어드바이저 평점 5.0/5

Travel03074291103 TripAdvisor 인증 리뷰

A delightful escape with exceptional service! We had a wonderful dining experience at Le Table in the Mercure Danang French Village. In a busy tourist area, this restaurant stands out for its quality and surprisingly reasonable pricing. The highlight of our visit was definitely the service. The staff went above and beyond to make us feel welcome—a huge thank you to Helen, Peter, and Ngan(internship) for being so hospitable and helpful throughout our meal. If you are looking for a relaxing atmosphere and great service while exploring Ba Na Hills, I highly recommend stopping here!

Bonjour, Xin chào! Dear Valued Guest, Thank you very much for taking the time to share your experience at Le Table. We are thrilled to hear that you had a delightful dining experience and appreciated both the quality of the food and the reasonable pricing. It is wonderful to know that Helen, Peter, and Ngan (internship) provided exceptional service and made you feel so welcome throughout your meal. Your kind words will surely motivate our team to continue delivering memorable experiences for our guests. We truly value your feedback and hope to welcome you back to Mercure Danang French Village Bana Hills for another enjoyable visit. Warm regards, Guest Experience Department

Pasta wow

트립어드바이저 평점 5.0/5

Paradise44650852939 TripAdvisor 인증 리뷰

Had great food and hospitality by Liran, Helan, Peter and Hue ! Pls try the creamy pasta ! Absolutely delicious . Good ambience and pleasant experience

Bonjour, Xin chào! Dear Valued Guest, Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the food, especially the creamy pasta, and appreciated the hospitality of Liran, Helan, Peter, and Hue. It’s fantastic to know that the ambiance added to your pleasant dining experience. We truly value your feedback and hope to welcome you back to Mercure Danang French Village Bana Hills for another memorable visit. Warm regards, Guest Experience Department

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,197 리뷰 8.5/10 위치
  • 5,004 리뷰 7.4/10 객실
  • 7,767 리뷰 8.6/10 서비스
  • 45 리뷰 6.7/10 인터넷 가격
  • 3,653 리뷰 9.1/10 레스토랑
  • 1,751 리뷰 4.4/10 안락함
  • 1,712 리뷰 9.1/10 조식
  • 1,443 리뷰 7.8/10 청결도

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.