Dear Mr. Youngho L., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Miss Minjee L., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Mr. Chang M. L., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Gwonsang S., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Truong Quoc Dung (Mr.) Senior Guest Relation Officer

Dear Kwanghyun A., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Truong Quoc Dung (Mr.) Senior Guest Relation Officer

Dear Mindy K. M. T., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Truong Quoc Dung (Mr.) Senior Guest Relation Officer

Dear Ms. Yoon J. H., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Ms. Hyunah K., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Mr. Woo K. C., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Ms. Jeong E. P., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Mrs. Yumi C., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Dear Ayoung H., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

박희석님께, 답변이 늦어진 점 진심으로 사과드립니다. 소중한 의견을 보내주셔서 진심으로 감사드립니다. 최근 투숙 기간 동안 불편을 드린 점 다시 한번 사과드립니다. 특히 아코르 플래티넘 회원으로서 기대하셨던 따뜻하고 전문적인 서비스와는 다른 경험을 제공해 드린 점에 대해 깊이 유감스럽게 생각합니다. 프런트 데스크, 조식, 바, 체크아웃 과정에서 불편을 겪으셨다는 점에 대해 매우 유감스럽게 생각합니다. 고객님의 불친절한 태도와 차별적인 대우에 대한 지적을 매우 심각하게 받아들이고 있습니다. 이러한 행위는 결코 용납될 수 없으며, 그랜드 머큐어가 추구하는 가치와 기준에 부합하지 않습니다. 고객님의 의견은 경영진에 전달되었으며, 관련 부서와 함께 문제점을 파악하고 시정 조치를 취하기 위한 철저한 조사가 진행 중입니다. 향후 유사한 문제가 재발하지 않도록 추가 교육 및 서비스 개선을 실시할 예정입니다. 저희 호텔, 특히 이그제큐티브 라운지 팀에 대한 좋은 추억이 이번 경험으로 인해 가려지게 되어 진심으로 죄송합니다. 고객님의 실망감을 완전히 없앨 수는 없겠지만, 이번 일을 통해 고객님의 소중한 의견을 배우고 의미 있는 개선을 위해 최선을 다하겠다는 저희의 의지를 보여드리고자 합니다. 저희 그랜드 머큐어 다낭에 다시 한번 방문하셔서 품격 있고 따뜻한 환대를 경험하시고, 다시 한번 저희 호텔에 대한 신뢰를 회복하실 수 있기를 진심으로 바랍니다. 솔직한 의견을 주셔서 다시 한번 감사드립니다. 감사합니다. 마이 트랑 드림

Dear Mr. Dong H. K., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relation Officer

Dear Mr. Sang Y. L., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relation Officer

K. Sungryul님께, Grand Mercure Danang 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Mai Trang Guest Relation Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Quoc Dung Guest Relation Officer

Dear Ms. K. Naeun, We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Dear Mr. A. Chihyeong, We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer