그랜드 머큐어 다낭 5성

고객 평점 (ALL 평가) 4.6/5 3,393 리뷰

ALLSAFE 승인 호텔

정보 메시지

그랜드 머큐어 다낭
지도에서 보아라.
+ 21 서비스

호텔 추가 정보

  • Grand Mercure Danang은 손님과 현지를 연결하는 정통 문화 경험을 제공합니다.

  • 세계 요리와 중식 요리, 해산물과 스테이크하우스 그릴 요리를 맛볼 수 있는 레스토랑 세 곳이 마련되어 있습니다

  • 세계적인 수준의 Karma Spa와 첨단 피트니스 센터에서 보내는 안락한 시간

  • 환상적인 전망의 프리빌리지 라운지

  • 풍부한 자연광을 자랑하는 회의실 5개와 433m² 규모의 그랜드 볼룸

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

호텔 위치

그랜드 머큐어 다낭

Lot A1 Zone of the Villas of
Green Island
Hoa Cuong Bac Hai Chau District
84511 다낭
viet nam

팩스: (+84)236/3797797

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • Da Nang Station:  HCMC/Hanoi Da Nang City

  • 비행기로

    DANANG INTERNATIONAL AIRPORT 2km / 1.24마일

  • 기차로

    DANANG RAILWAY STATION 4km / 2마일

  • 기차로

    DANANG STATION 4km / 2.49마일

GPS:16.048371, 108.227005

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

요약
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 통행 가능 호텔
  • 웰빙
  • 에어컨
  • Wi-Fi
  • 조식
  • 회의실

숙박

현대적인 호텔로 아름다운 강 또는 산의 전망을 감상할 수 있는 272개의 객실이 갖춰져 있습니다. 슈페리어룸 200개, 디럭스룸 52개, 스위트 20개가 각각 모던한 디자인과 최첨단 서비스, 현지 생산 어메니티를 갖추고 있습니다.

미팅 및 이벤트

미팅룸

  • 미팅룸: 4개

  • 최대 사이즈: 433

  • 최대 수용 인원: 800 명

  • 최대 연회 수용 인원: 340 명

자세히 보기

그랜드 머큐어 다낭
고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.6/5

3,393 리뷰

TripAdvisor 평가 5.0/5

1,990 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

위치가 좋음

고객 평점 5.0/5

익명 1인 - 24/04/2021 전체(All) 통지 확인

조용하고 깔끔함

Dear Boseong K., Thank you for great review about your experience at the Grand Mercure Danang. It always pleasure to receive such a top score. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Memorable staying

트립어드바이저 평점 5.0/5

eddie02091 Business - 16/01/2021 TripAdvisor 인증 리뷰

i had a really pleasant time in mercure danang. I spent 2 nights at family suit is extremely confortable and nice. Big space at room with well facilities. frontdesk officer, f&b staff & driver were all friendly & often smiling. would definitely love to return someday. highly

Xin chào Mr. Eddie, Thank you so much for your review. I am glad to read that you a memorable stay with us. Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to welcoming you back soon. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

편안한 호텔

고객 평점 5.0/5

정. 가족 - 07/12/2020 전체(All) 통지 확인

3박4일 너무 편하게 쉬다가 왔습니다. 직원들의 친철함에 감사드립니다.

Dear Mr. 정., Thank you for taking a moment to share your experience and for recognizing our friendly staff, especially Ms. Phuong Thao- our reservation agent. It is truly a pleasure to hear that the stay at Mercure Danang was a relaxing part of your wedding anniversary. We wish you have many more years together filled with love, happiness, and prosperity and look forward to welcoming you back soon. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Friendly and Conscientiously hotel staffs

트립어드바이저 평점 5.0/5

lamnhutthang Business - 29/06/2020 TripAdvisor 인증 리뷰

Hotel staffs always think about something maybe I will need and arrange it available for me in advance, such as airport pickup, hotel's facility, .. And all the support always from friendly and conscientiously hotel staffs. I feel happy and appreciate to all.

좋은 뷰와 라운지

고객 평점 5.0/5

익명 1인 - 20/02/2020 전체(All) 통지 확인

강이 보이는 멋진 전망의 호텔 방에서 3일간 즐거운 시간을 보냈습니다. 늦게 까지 하는 라운지가 좋았고 뷔페 음식도 수준급이었어요. 헬스장도 잘 되어 있어 다른 호텔과 비교가 됩니다. 딤섬뷔페도 먹어보았는데 전반적으로 맛있었습니다. 마사지 할 시간이 있었으면 좋았을텐데 아쉽네요

Dear Ms. R. Hee, Thank you so much for your review. I am glad to read that you a wonderful stay with us. Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay. It's a pity that you could not enjoy our spa service which is one of our pride. Hopefully, if you have a chance to come back Da Nang, please do let our Karma spa bring you the best experience. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to welcoming your back soon. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

친절한 직원들

고객 평점 5.0/5

L. J. 친구 - 15/02/2020 전체(All) 통지 확인

직원들이 친절했습니다. Mi Kieu, Haeun. Lien. 등 모든 직원들이 친절해서 숙박하는 동안 굉장히 편안한 기분을 느꼈습니다. 친절함 뿐만 아니라 객실의 컨디션, 호텔의 전반적인 컨디션도 훌륭했습니다. 그랜드 머큐어 호텔에서의 숙박 덕분에 다낭 여행이 많이 기억에 남습니다.

Dear Mr. L., Thank you for taking a moment to share your experience and for recognizing our friendly staffs. I will share your comments with all staff, especially our ladies Ms. Lien, My Kieu and Haeun. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Grand Mercure Danang in the future. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

좋은 서비스

고객 평점 4.5/5

Woosung J. 커플 - 04/02/2020 전체(All) 통지 확인

처음 주셨던 룸이 담배냄새가 많이 나서 룸변경을 요청드렸었는데 처음에 원했던 아시아파크 뷰로 바꿔주시고 룸도 깔끔하여 만족스러웠습니다.

Dear Mr. Woosung J., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It was a delight to learn that overall you had a positive experience with us. Besides, we would like to express my sincerest apologies about your inconvenience regarding the smoking room which should not happned. Please rest assured that we have updated the issue into your profile to prevent future occurrence. Kindly send us a notice if you plan to come again and we would do our best to bring you a best experience. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Family Oriented Hotel

트립어드바이저 평점 5.0/5

Juls5050 Business - 02/02/2020 TripAdvisor 인증 리뷰

I feel that Im part of the family, everytime I stay in this hotel. The treatment to the guest is very special. I like keep coming back. The food is also good and many choices. The environment neaeby is also good. There's a nearby tennis court, where you can play a good tennis with other players.

깨끗한 시설, 매우 친절한 직원들

고객 평점 5.0/5

Sumi 가족 - 22/01/2020 전체(All) 통지 확인

시설도 깨끗하고 좋았으며, 무엇보다 직원들이 너무 친절함. 편하고 기분좋게 4박 5일 지내다 옴. 다낭을 다시 방문하게 된다면, 꼭 그랜드 머큐어 다낭에 숙박할 것임. 공항 픽업, 샌딩, 셔틀이용 등도 너무 편하게 이용함. 편한 여행을 도와준 직원들에게 다시한번 감사의 인사 드림.

Dear Ms. Sumi, Thank you for great review about your experience at the Grand Mercure Danang. It always pleasure to receive such a top score. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Bad experience, terrible services, won't stay again

트립어드바이저 평점 3.0/5

MinhQuocTran Business - 20/01/2020 TripAdvisor 인증 리뷰

many times stay in Grand Mercure but just back to this hotel after recent stay in Oct as the experience as that time was not too bad. this time i was warmly welcomed at the receptionist then move straight to my room, open main door and i immediately saw a stain that extend from rest-room to main door. I immediately asked the cleaner and the supervisor who took care of my room came right after. I was very surprising that she was blaming that was because of me...my gosh i couldn't believe that she could blame me instead of quickly fix the dirt and apologize for the mistake but it hasn't happened. she then asked the cleaner too clean the dirt but it was spoiled my day. i was staying in the room to work and order in room dining as i haven't launch yet. i order a pasta and you know, the worst pasta i ever eaten. meat ball smells like rancid with strong mud smell ( i supposed they used the food that was leftover from the breakfast to make this for me), i couldn't even eat a quarter. when i call the room service to take it away, she doesn't understand while i just ordered and left everything without eating after 5'. this was not the end, when i checked out the morning next day, i was supposed they have prepared the car to drive me to the airport (this was included in my package) but the staff at the front she did not do that, i asked he did you prepare the car for me or not, i was very rushing to catch the lfight, she quickly made a call ( i supposed she called the car) then i walked to the lobby to wait for my care to come, 5' later i didn't see any care then i came back, i asked her again, did you order car for me or not? she was looking like hasn't done so (could you believe it), finalize she called the car but i was almost missing the flight. p/s: i have also experienced the Chinese restaurant with my customer in the 2nd floor the evening that i arrived, i was another terrible experience as well. which im lazy to write it here, just not to recommend anyone for this restaurant

Xin chào Mr. Tran Minh Quoc, Thank you for taking the time to sharing your experience at the Grand Mercure Danang. We are deeply grateful for your constructive comment and would like to express my sincerest apologies for any inconvenience that you had met. I believe the feedback like yours that we learn from and use to improve our service, from how to receiving guest's feedback properly, to how to train our staff to use their common sense on serving customer. Please rest assured that your feedback have been shared to the HODs team to further discuss the necessary step to improve our service. We sincerely appreciate both you and your company's continuous support. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

친절한 응대외 최고의 위치

고객 평점 5.0/5

김. 가족 - 05/01/2020 전체(All) 통지 확인

스위트룸 전망도 뛰어났고 라운지 경험도 흘륭했습니다.

Dear Mr. 김., Thank you so much for your review. I am glad to read that you a wonderful stay with us. Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to hearing back from you. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

가성비 좋은 호텔

고객 평점 3.5/5

C. 가족 - 26/12/2019 전체(All) 통지 확인

집으로의 복귀 일정이 애매하여 1박만 하게된 곳이지만 매우 깔끔했고, 친절했던 호텔이었습니다. 객실 뷰도 아시안파크 방향으로 주셔서 멋진 야경을 감상할 수 있었구요. 다만, 객실간 방음이 잘 되지 않아 윗층과 옆방의 샤워헤드가 떨어지는 소리에 잠을 깼었습니다. 그 외에는 위치가 약간 외져있다는 느낌이 있었습니다. 그래도 전체적으로 만족합니다.^^

Dear Mr. C., Thank you for your recent stay and for taking the time to leave a review of our hotel. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding the room soundproofing which should not happened. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

매우 만족합니다

고객 평점 5.0/5

Kimhogi 친구 - 22/12/2019 전체(All) 통지 확인

매우 만족합니다 야간비행이라 새벽에 도착했는데 하루만 있자라는 생각으로 예매했지만.. 하루가 아니라 일정전체를 여기에서 묵어야했을정도로 훌륭했습니다. 감사합니다!!!

Dear Mr. K. Hogi, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Great Place to Stay

트립어드바이저 평점 5.0/5

Peter H Couples - 20/12/2019 TripAdvisor 인증 리뷰

Did not know what to expect from a Grand Mercure hotel and we were very impressed with this hotel. Service and staff were so helpful and friendly from arranging pick up at station and drop off at airport to our day pout tour. Rooms of very high standard as was the food at breakfast and in the Veranda grill restaurant. Poolside Bar service was brilliant as well. Can only thank everyone at the hotel for making our 3 night stay so enjoyable (Rebecca, Daniel and others).

Xin chào Mr. Peter, We thank you so much for sharing your experience with other fellow travelers here regarding your recent stay at our Grand Mercure Danang. The support of our guests is extremely rewarding for our team and we really appreciate your compliments about our service with helpful and friendly staff and the high standard room as well as the breakfast in the Veranda grill restaurant. How grateful for recognizing our heartist Rebecca, Daniel who has passion of personalized service. Rest assured we will share your generous words of praise with them and our ambassadors who will certainly be motivated. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

위치가 안좋았다. 주위에 아무것도 없어서 아쉬웠습니다.

고객 평점 3.0/5

박. 가족 - 18/12/2019 전체(All) 통지 확인

화장실 변기 플러싱이 제대로 작동 안했습니다.

Dear Mrs. 박., Thank you for your recent stay and for taking the time to leave a review of our hotel. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding toilet flushing which should not happened. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

만족스러운 숙박

고객 평점 5.0/5

익명 커플 - 17/12/2019 전체(All) 통지 확인

직원들이 친절하고 전반적인 시설이 좋다

Dear Mr. J. Jae Hak, Thank you for great review about your experience at the Grand Mercure Danang. It always pleasure to receive such a top score. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

서비스 전반적인 모든 부문에서 만족함

고객 평점 4.5/5

강. 비즈니스 - 07/12/2019 전체(All) 통지 확인

짧은 투숙이었지만 매우 기분좋은 여행 이었습니다.

Dear Mr. 강., We are very much appreciated your great review regarding your experience at Grand Mercure Danang. We wish you all the best with your future travels and look forward to welcoming you back soon. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

한국인이 머물기 좋은 호텔

고객 평점 4.0/5

윤. 가족 - 05/12/2019 전체(All) 통지 확인

호텔에서 일하시는분들도 친절하시고 무엇보다도 베트남음식 못드시는 부모님께서 조식을 맛있게드셔서 좋은기억으로 남았습니다. 다만 로비에 향기가 너무 진해 그부분이 쫌 힘들었습니다.

Dear Mrs. 윤., Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. I am sorry that our lobby scent did not meet your liking; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

친절하고 너무 좋았던 여행

고객 평점 5.0/5

C. 가족 - 30/11/2019 전체(All) 통지 확인

체크인부터 숙박을 마치고 체크아웃 할때까지 어느 하나 흠잡을데 없이 좋았어요. 수영장 물이 너무 차가웠다는게 딱 하나 아쉬운 점? ^^*

전체적으로 만족함

고객 평점 4.0/5

김. 비즈니스 - 18/11/2019 전체(All) 통지 확인

호텔 인스펙셴 단 샤워룸은 턱이 높이가 낮아 물이 세면장으로 넘처 흐름

안녕하십니까 김. 고객님, 먼저 저희 호텔에서 머물러주시고, 귀한 시간 내주시어 저희 호텔을 위해 리뷰를 남겨주심에 감사의 말씀을 전합니다. 저희 호텔의 발전에 큰 도움을 줄 피드백을 주심에 감사드리며, 지내시면서 불편을 느끼셨을 샤워장의 물이 넘치는 등의 부분들에 대해서 진심으로 사과의 말씀을 드립니다. 말씀해주신 의견은 이미 호텔의 운영진 측에도 전달되었으며 배수구 관리를 더 철저히 하는 등의 방법으로 다음에는 같은 불편을 느끼지 않으실 수 있도록 처리하도록 하겠습니다. 혹시 이미 결정된 다음 방문 일정이 있으시다면 저희에게도 사전에 알려주시면 감사하겠습니다. 다음 번에도 고객님께 가장 쾌적하고 적절한 숙소와 환경을 제공할 수 있도록 노력할 수 있길 희망합니다. 감사합니다. 액팅 어시스턴트 고객관리 매니져 Tran Thi Minh Thao 올림 ㅁ

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