Mercure Hyderabad KCP 4 stars

TripAdvisor rating 4.5/5 575 reviews
Mercure Hyderabad KCP
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+ 21 Services
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Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options @ Cayenne restaurant and IQ Bar

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Out of the box room experiences with our uniquely designed Nature Nest & Nizami Darbar rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RAJIV GANDHI INTL. AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Bicycles rental
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Hyderabad KCP

6 3 551
Road No 1,
Banjara Hills
500082
hyderabad
india

Tel: +914067888888

Fax: (+91)4067888999

Contact email

Check-in from 14h00

Check out up to 12h00

  • MGM TSRTC :   TELENGANA STATE MGM BUS DEPOT

  • By plane

    RAJIV GANDHI INTL. AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    BEGUMPET At 3km / 1.86 miles

GPS :17.417679, 78.456631

Our accommodations

Enjoy a spacious and comfortable stay with modern business and leisure amenities alongside scenic views of the city or Hussain Sagar lake.

Superior Room with 1 queen-size bed, City View & WIFI

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, City View & WIFI

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom - Nizami Darbar

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom - Nature's Nest

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room with 1 queen-size bed, City View & WIFI

  • Max. number of persons: 4
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 queen-size bed, Lake View & WIFI

  • Max. number of persons: 3
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Lake View & WIFI

  • Max. number of persons: 3
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite Room with 1 queen-size bed and Living Room with 1 sofa cum bed, City View & WIFI

  • Max. number of persons: 4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

CAYENNE

Type of cuisine: International

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IQ - THE LOUNGE BAR

Photo non contractuelle / Strictly non binding

IQ Lounge Bar as its name narrates is the Impression Quotient of Mercure Hyderabad KCP. It's a contemporary and vibrant Lounge Bar at the lobby level that pampers your senses and serves a heady mix of exotic collection of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 102

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Hyderabad KCP

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,994 reviews

tripadvisor

TripAdvisor Rating 4.5/5

575 reviews

Worst experience Made my day so clumsy

TripAdvisor rating 4.5/5

arun_8143 Business - 23/01/2020 TripAdvisor review

As my company provided reservation but when i enquired about my check-in but they said that my name is not there and unable to check-in. The email which was sent from your end is in spam so immediately i wrote an email and got an auto reply that - Action will be taken in 2 hrs but nothing happend till now.

Hotel overall review

TripAdvisor rating 4.5/5

Mohamed M 23/01/2020 TripAdvisor review

Service was excellent. Room was good and comfortable. The view from the room window was a dilapidated building. Rooms facing the lake are likely to be better. Food was good with some change on each of the six nights we stayed.

Dear Guest We feel delighted and inspired by your candid review. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. Be it room service, housekeeping, food or amenities, we’re always on our toes to excel and to render the optimum all-round comfort without missing a single bit. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal. Please do visit us again at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

Exceeded my expectations!!

Customer review rating 4.5/5

Aaron D. Couples - 18/01/2020 Confirmed reviews ALL

All the staff were warm, friendly yet professional. Loved every bit of the details. The hotel was clean and food was delicious.

Dear Guest, On behalf of all of us here at Mercure Hyderabad KCP, I would like to thank you for your kind words of appreciation. I will convey your compliments to entire staff. We have an uncompromising attitude when it comes to service, hospitality and food. We are glad to know that our passion and dedication is being recognized. Thank you and we look forward to having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Mercure Accor at Hyderabad

TripAdvisor rating 4.5/5

drharishpathak Business - 15/01/2020 TripAdvisor review

Excellent option for business travelers in the heart of city. Lavish breakfast with lot of variety is hallmark of stay here. Competitive prices means light on pocket too. Would definitely recommend this property

Dear Guest, Thank you so much for your wonderful review. As you rightly mentioned, our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal. We've always believed in making your stay comfortable and pleasant in an acceptable budget. Please do visit us again at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

Satisfying experience

Customer review rating 4.5/5

Rajan K. Business - 13/01/2020 Confirmed reviews ALL

Nice hotel with extremely courteous and professional staff. However in room dining needs to be looked into.

Dear Guest, I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found hotel staff was quick and efficient, and that you enjoyed the room as well as our convenient location. I have taken note of your other point pertaining to the inconsistency of our room service and assure you that I have shared this with the food and beverage team. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, I look forward to personally welcoming you back to our hotel. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Disappointed

TripAdvisor rating 4.5/5

Vakucherla Family - 13/01/2020 TripAdvisor review

1. stayed in room no 510 in which water is clogging like a pool in wet area of bath. 2. cleanness in the room is not proper especially in wardrobe area 3. linen and bath towels are old and fealty 4. ac is not working properly in early hours 5 .food and hospitality is good in restaurant appreciated

Dear Guest, Shortfalls like these are definitely not up to our standards. Please accept our sincere apologies for inconveniences that you faced during that visit. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. Hoping you will give us another chance to welcome you back and to change the first impression. Sincerely, Soumitra Pahari

Impeccable service

TripAdvisor rating 4.5/5

lincolnlim Business - 13/01/2020 TripAdvisor review

I am very impressed with the little details that the staff have done to make my trip a memorable one as a returning customer. Special compliments to Abinash and especially Aditya for taking great care of me each time i return back to the hotel from business meetings. After getting a late check out on my last day at the hotel, Aditya stop me when i returned back from a meeting so that he can revalidate my key card to avoid any inconvenience for the entry back to my room. Also special thank you to the house keeping team making up my room at level 6. Always greeting me with a smiling face and even asking to make up my room on my last day. Really welcoming!

Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari

It was good but it was better before

Customer review rating 4.5/5

Sagarika Business - 08/01/2020 Confirmed reviews ALL

I have been staying in your hotel for the last 3 years almost. The cleanliness of rooms and food has deteriorated. There was a plastic envelope used for the dental kit below my bed this time. Food-wise I find the quality does not justify the price. Otherwise, the staff is very good and helpful.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the room upkeep and quality of our food. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Great Stay !!

TripAdvisor rating 4.5/5

88suniln Family - 07/01/2020 TripAdvisor review

Ambience is good. Staff behaviour is responsive. We felt the In-room dinning cost is little on the higer side. Especially, when there are many hotels around in the area, your cost would just push guests to look outside instead of opting for in-room dinning. Room switches are bit confusing. Please have the rooms checked for TV and TV-remote, before assigning, we had some issues early and then they quickly rectified. Staff at Breakfast was quick and responsive. thanks

Dear Guest, We are delighted to hear from you. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We've always believed in making your stay comfortable and pleasant in an acceptable budget. We constantly work on improving our guests’ satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. Please accept our sincere apologies for inconveniences that you faced during that visit. We look forward to having you back at our hotel. Yours sincerely, Soumitra Pahari

Outstanding service and location

TripAdvisor rating 4.5/5

960sas Family - 07/01/2020 TripAdvisor review

Check in- was smooth and the staff was outstanding. Breakfast- Good and hearty indian and western breakfast options. was happy to find healthy gluten free options Room- was given an upgrade to an eco sustainable room. was superb!! But the aircon needed attention. room dodnt get cool enough and we slept uncomfortably!!

Dear Guest, We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal and highly appreciate what you said about our great staff and their services. Our goal is to provide flawless services to every guest and we are delighted to hear that our team is doing a good job. Your remarks are taken on board in concerned departments as they show us the way to enhance our esteemed guests’ experience. We look forward to having you back with us at Mercure Hyderabad KCP. Sincerely, Soumitra Pahari

Good

Customer review rating 4.5/5

Bala Business - 05/01/2020 Confirmed reviews ALL

Had a pleasant business stay. Good choice of food at at the buffet breakfast. Ambience was quite impressive and soothing . Only issue was frequent power shut downs.

Dear Guest, Thank you for taking out your valuable time to tell us about your experience following your recent stay at Mercure Hyderabad KCP. Your comments are valuable to us in getting to know about our performance and making ourselves better. We extend our sincere gratitude for your gracious words. At Mercure Hyderabad KCP, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the power shut and prevent future occurrences. I promise that you will notice a perceptible difference on your next visit to the hotel. We greatly value your patronage, and it is our hope that you will give us the opportunity to serve you better in the near future. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

A must place to stay

TripAdvisor rating 4.5/5

kiranyv Friends getaway - 05/01/2020 TripAdvisor review

Nice place and friendly staff .... they made me feel like I am at my house just relaxing and everything was sorted to my room and even the checkin process was hassle free within minutes I was into my room

Dear Guest We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari

Not bad

Customer review rating 4.5/5

Anonymous Families - 03/01/2020 Confirmed reviews ALL

Stayed at room 1019. In shower area floor area is not even. Water comes out to the main room. It was a hard time when we use shower

Dear Guest, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for your review. It is wonderful to hear from our esteemed guests who choose us for the quality of service we offer. Your words constantly motivate us to work and improve upon our services. We apologize for the inconvenience that you have faced in Room No 1019. I have personally addressed the issue to our housekeeping team such future occurrences and will make sure you will notice a perceptible difference on your next visit to the hotel. Look forward to welcome you again with bespoke attention & care. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

good location

TripAdvisor rating 4.5/5

devigadde Family - 03/01/2020 TripAdvisor review

good location with metro nearby,food was good,enjoyed the buffet breakfast.service was good.nice view of tank bund at night..very convenient for shopping with many malls nearby.nice place to stay with family

Dear Guest, Our location right at the heart of the city near to major corporates, hospitals, historical destinations & shopping malls, makes your stay most comfortable . As you rightly mentioned, the connectivity factor is one of the major reasons why people choose us. The scenic view of Hussain Sagar lake and buddha statue from room are adds to the beauty of rooms. We are glad that you and your family enjoyed your visit at our hotel and we look forward to welcome you back at our hotel. Regards, Soumitra Pahari

Mr. Suraj J.

Customer review rating 4.5/5

Suraj J. Families - 02/01/2020 Confirmed reviews ALL

The entire staff was very hospitable cooperative and helpful. A special mention for Mr. Sai from the front desk and Mr. Purvender and Chef Thirupathi from the restaurants. An extremely beautiful experience and look forward to visit you again

Dear Guest, Thank you for the excellent review. At Mercure Hyderabad KCP, we look forward to hearing from you as the review help us to understand ourselves better. We are constantly striving to provide better services to our esteemed guests with an aim to make your stay more relaxing and comfortable. After reading your feedback, I can’t express how proud I am for having team members like Purender , Chef Thirupathi and Sai working with me.We extend our sincere gratitude for your gracious words. Our motivation and encouragement to give better services are found in feedback like yours. It has been a pleasure serving you and we look forward to the opportunity of welcoming you soon. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Wonderful. Good food. Clean and comfortable rooms.

Customer review rating 4.5/5

S. G. Business - 26/12/2019 Confirmed reviews ALL

Your rooms comfortable. Food is good. Service perfect. Thanks

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are extremely glad that you enjoyed the rooms, amenities, service, and food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Amazing clean well maintained property in city

Customer review rating 4.5/5

Deepak M. Business - 20/12/2019 Confirmed reviews ALL

Smooth check-in n out. Complimentary upgrade honoured as a accor plus voucher holder. Food was yummy. Great options for breakfast n local food was great. More Dosa or local varities as snack would be great. Loved the stay.

Dear Guest, Thank you for the excellent review. At Mercure Hyderabad KCP, we look forward to hearing from you as the review help us to understand ourselves better. We are constantly striving to provide better services to our esteemed guests with an aim to make your stay more relaxing and comfortable. We feel privileged to know that you could successfully complete your business trip while staying with us at Mercure Hyderabad KCP. We take every measure to ensure our guests have the widest range of choices to choose from. Thank you for staying at Mercure Hyderabad KCP. We hope you will find us again in the future. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Incredibly courteous staff

Customer review rating 4.5/5

Atig B. Couples - 16/12/2019 Confirmed reviews ALL

Yogesh and Sai at the front desk were very helpful in accomodating our request. Sisir was amazing with his housekeeping! Room service (housekeeping) was always prompt.

Dear Guest, Namaste from your very own Mercure Hyderabad KCP!! Thank you for choosing our hotel for your stay here in Hyderabad. After receiving compliments from you this morning, I am also in receipt of your appreciation letter for our team. After reading your feedback, I can’t express how proud I am for having team members like Yogesh , Sai and Sisir working with me. It is the appreciations and kind words like yours that motivate all our staff to strive for even greater levels of Guest Satisfaction. We are delighted to hear that you had an enjoyable visit and we look forward to the pleasure of having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Everything will be fine

Customer review rating 4.5/5

Mounish K. R. Couples - 16/12/2019 Confirmed reviews ALL

Everything good but check once with washrooms maintenance

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. IT is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the washroom maintenance issue to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

RECENT STAY IN HYDERABAD

TripAdvisor rating 4.5/5

anlomaro Business - 16/12/2019 TripAdvisor review

Only 1 night, but my second time in this hotel. A pleasant stay: very kind staff at reception desk, nice and comfortable room, excellent restaurant. Certainly it is a safe value when searching accomodation in Hyderabad. I will come back for sure.

Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for choosing Cayenne at Mercure Hyderabad KCP. It is true pleasure to know that you enjoyed the food and service. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. We truly appreciate your thoughts and we are glad to hear that you enjoyed your meal. Looking forward to welcome you back and to be at your service again. Sincerely, Soumitra Pahari
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