Mercure Melbourne Albert Park 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 2.280 görüş

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Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Açıklama

Otel ekstraları

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

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Otelin konumu

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telefon
Faks +61 3 9521 3111

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  2.280 görüş

TripAdvisor Derecesi  3.5/5  915 görüş

Extremely Disappointing Stay

Tripadvisor puanı 1.0/5

Callum221 TripAdvisor onaylı yorum

I recently stayed at the Mercure Melbourne Albert Park, and as a loyal Accor member, I was incredibly disappointed with my experience. This stay fell far below the standards I’ve come to expect from Accor properties. First Room: The first room I was assigned was completely unacceptable. It was filthy, with mould and grime in the bathroom, stains on the desk and coffee table, and badly chipped paint. The lack of basic cleanliness was shocking. Second Room: After reporting the condition of the first room, I was moved to a second room. While it was cleaner, it had serious issues: the shower flooded every morning, and the air conditioning didn’t work, leaving the room uncomfortably warm. Additional Room: During one of the weekends, I booked a second room. Unfortunately, this room also had cleaning issues, and like my second room, the air conditioning was non-functional. These problems clearly reflect broader issues with maintenance and cleanliness at the property. Room Service: The daily room service was mediocre when it happened. However, on several days, my room was not serviced at all, which was unacceptable. Post-Stay Issues: After leaving, I reached out to Accor to resolve an overcharging issue, but I have yet to receive any response. When booking, I was incorrectly advised that my Platinum membership did not include free breakfast, so I purchased a package with breakfast included. Later, I discovered that breakfast was included with my membership, and I contacted Accor for reimbursement of the additional cost incurred due to this incorrect advice. Despite multiple attempts to resolve this, I have been ignored, which has been both frustrating and unprofessional. Lobby Experience: While sitting in the lobby, I felt uncomfortable, as I got the impression that some staff members were talking about me. I could see them looking over, quickly looking down when spotted, and then continuing their conversation. This behaviour, whether intentional or not, created an unwelcoming and unprofessional atmosphere. Service – The Saving Grace: The one highlight of my stay was the team at Windows Restaurant. They were consistently amazing and friendly every morning, providing exceptional service that stood in stark contrast to the rest of the hotel experience. Their professionalism and warmth were greatly appreciated. Facilities and Value: While the hotel is conveniently located near Albert Park, this doesn’t compensate for the poor room conditions, non-functional amenities, inconsistent service, and lack of post-stay support from Accor. Overall: As a loyal Accor member, I expect far better from an Accor property. This stay was extremely disappointing, with the wonderful team at Windows Restaurant being the only saving grace. The combination of cleanliness issues, maintenance failures, post-stay frustration, and unprofessional behaviour from some staff has left me disillusioned with this property. Significant improvements are urgently needed.

Christmas week stay

Tripadvisor puanı 3.0/5

lovesweets2 TripAdvisor onaylı yorum

We were in Melbourne to spend Christmas with family. Our overall experience was average due to our room. We booked The Loft thinking it has a kitchenette. Our room didn't have it and as we re-read the room description, we learned that kitchen is only available in "selected rooms". The room is clean but basic. The room does not have any art work on the walls, there was a lot of echo when we talked. The bed was comfy but we only had 2 pillows (1 pillow each) and they were very "flat". Our room was facing another building so was dark and not as bright as the promotional photos. Our bedroom is very spacious with only the bed and TV in the room. It could do with a little bit more furnitures to add warmth (perhaps a small lounge and small table) On the positive, the Staffs are all very nice and provide great services. Special mention to "Mabelle" at the Bar for looking after us on Boxing day. Other highlights are: Gym -- very well equipped with new machines, one of the best I've seen on our travels. Pool, jacuzzi, Sauna -- was nice inclusion and relaxing. Indoor and heated pool would be really good when you are there in winter. Sauna is separate and is in Men's and Women's washroom. Towels are provided as you go in the fitness center Water -- 2 water stations where you can fill your water bottle at the gym or by the reception

Stay in a Pullman room if you can

Tripadvisor puanı 3.0/5

Beachbabe71 İş - TripAdvisor onaylı yorum

The hotel is in the same building as the Pullman. I was here for a conference and many of my colleagues had Pullman rooms which were very pleasant and nicely refurbished. I was designated a room in the Mercure section of the hotel which was very disappointing. Decor was extremely old and dated, carpet was worn, paint on window ledge was peeling, the room was dark and the view was over a depressing courtyard area. On the plus side, the bed was reasonably comfortable, the room was clean and the staff were friendly. Also the coffee in the hotel is bad. Better to walk to a nearby café if you want a decent coffee.

Please PLEASE avoid this …. Hotel?! If you can!

Tripadvisor puanı 1.0/5

peterfpatrick Aileler - TripAdvisor onaylı yorum

Don’t be fooled by the facade or the foyer, it goes downhill from here faster than lead balloon!! $600 for 2 nights, $50 parking AND an out of pocket $100 bond! No air conditioning so far in the three hours here, and a rock band playing live in the hotel that sounds like it is in the room next door! Not to mention being located in the fourth floor!! No air conditioning due to an alarm earlier on in the day and ongoing investigation has lead to ALL climate control to be shut off and cooling stopped! Would have been helpful to be informed of these issues on check in. When calling up about an ETA as it is like the Sahara in the room, a curt response of we are looking into it and being hung upon was the reply! In the room there is what seems to be blood stains, yes, BLOOD STAINS on the wall, skirting boards coming away from the wall, holes with random dowels in them, bed frames scratched to all hell, tile sin the bathroom coming away from the wall sheeting and other small issues that make this room a $120 stay at best! Would have to be the poorest example of a Mercure/Accor facility known!! See the photos to support my review and avoid this place.

Great conference stay, older section of the hotel.

Tripadvisor puanı 4.0/5

BioMedic17 İş - TripAdvisor onaylı yorum

I had a nice stay at the Mercure while attending a conference over a long weekend. The rooms where a little dated but otherwise comfortable. Things were appropriately cleaned and maintained. I enjoyed the pool and sauna shared with the Pullman, and the included breakfast was quite good with a lot of options. I'm taking of a few points for services as the check in process was agonisingly slow, there appeared to be computer problems or an outdated system that took upwards of ten mintues to process each guest. I was stuck in a line for a while as there was only one agent working the desk. Overall an enjoyable stay, the conference facilities and catering were very good.

ile iş birliği içinde TripAdvisor

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Melbourne şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.