Room is fine and bed is comfortable. However, the carpet was stained and the curtain has many broken holes on it. The zipped bed was not zipped together so the bed was apart when sleep on it at night.

I was a return business traveller to the Pullman at Albert Park; this was the first Melbourne visit for the new 'COVID era'. All the changes were completely reasonable and the service levels considering the changed demands around hospitality were handled fantastically. Despite the venues/amenities not all being open there was not reduction in the quality. Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!). Was given a very generous room upgrade to a oversized room overlooking Lake Albert which was definitely appreciated. Will return again for future business trips to Melbourne.

As usual the Pullman, Albert Park, went over and above our expectations. Not only did they "complimentary upgrade our room" to celebrate our 50th Wedding Anniversary, we arrived to our room decorated with 2 huge balloons stating 50, a wonderful bottle of wine and a decadent platter of chocolates with the wording "Happy 50th Wedding Anniversary". Our visit to the dining room for Dinner saw two complimentary glasses of bubbly arrive, and a stunning dessert platter with "welcome back" scrolled in chocolate. How special all your staff made us feel. We will always remember how every staff member went "over and above" with their caring and attention, to make our stay a memorable occasion. Thank you.

Will be the last stay at this hotel. Arrived to a room smelling of cigarettes that was reportedly just cleaned. Moved to another room which had torn curtains, mould in the shower, iron didn't work correctly and a significant crack in the plaster ceiling. Food in the lounge was not hot and the third lift was out of order for the duration of my 3 day stay. Insufficient front counter staff during what was "Grand Prix" week resulted in delays. Was a frequent guest at this hotel up until this stay. Very disappointing for a Pullman Hotel and Accor management need to do something about the overall condition of the hotel if they intend to retain business clientele. This is the first time in 20 years of travel that I have left a negative response on a feedback form.

This hotel is well located just away from the city hustle but close enough to be a short trip away. Rooms are comfortable and clean however the air conditioning is terrible. The controller on the wall is so old it’s pneumatic which would make it at least 40 years old something well below the standard acceptable for a Pullman brand. My room didn’t get below 27 degrees and they supplied fans again disappointing. The carpets in the room are old and stained. Bed is comfortable and rooms are clean.

I was very disappointed with the Duty Manager at the Pullman/Mecure. There was an incident regarding another quest filming and takings in appropriate photos of young girls in the pool while drinking and the manager's response was that 6 other families should leave the pool area instead of properly addressing the situation. After calling security and the police this is when he finally took action but only when pushed then tried to blame the other families. Very Very disappointed.

At under $150 per night, Platinum members receive access to the Executive lounge and very acceptable breakfast which makes it one of the best value offerings in Melbourne. Canapes were not quite their usual standard due perhaps because of the time of the year. However, overall, we always enjoy this hotel as the staff are consistently helpful and friendly.

Stayed at our local hotel for Christmas getaway. It’s close to work so could walk to work for Boxing Day sale. Christmas Dinner was wonderful. Will definitely return next year again. Check in was efficient and room great.

Lovely room very clean and well presented great facilities, staff were very helpful even able to find me a pair of scissors at short notice. I highly recommend this hotel, also the coffee shop in the lobby does great coffee to go.

We spent a night at the Pullman, Albert Park, to celebrate a wedding anniversary. The foyer was impressive and front of house staff were friendly and caring. The room was luxurious, clean and well equipped with quality toiletries, etc. We had a comfortable night and a fabulous buffet breakfast - and would recommend to anyone who wants a little something extra. Thanks, Pullman! :-)

Some updates to this Pullman have elevated it. Plenty of parking and an easy hotel to drive to. It fits into the Pullman mould and is a place I would stay at again. While we did not eat the food, service was friendly in the bar area. Staff were very willing to assist any queries.

Wife was booked into hospital for foot surgery in East St Kilda and this provided a comfortable & convenient base. The room was clean and bright. The bathroom was clean and well appointed though it and the shower were both a little small for comfort. Service was adequate and restaurant was very good,

We had been to this Hotel a few times and totally enjoyed the Hotel for its staffs helpfulness and friendly reception ,. The pool and gym and sauna added enjoyment for someone to relax at the Hotel . The breakfast was good . the only thing with the Hotel is trafflic but with sound provide window, it is still very quiet . We will return again

This is the first time I have stayed at the Pullman in Albert park. Last time I stayed next door at the Mercure and told myself that I would never stay at that hotel again as the facilities were very old and run down. The room at the Pullman was a huge improvement.

Every encounter that we had with the staff at the Pullman was far from acceptable when it came to customer service. The team leader that works in the coffee shop in the foyer especially. He needs customer service training. Coming from someone that works in the customer service industry I understand how hard it is to impress a guest, however there was no enthusiasm or enjoyment in these team members in the slightest.