The Sebel Maroochydore 4 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 363 comentários

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The Sebel Maroochydore - Image 1
The Sebel Maroochydore - Image 2
The Sebel Maroochydore - Image 3
The Sebel Maroochydore - Image 4
20 Aerodrome Road, 4558 MAROOCHYDORE, Austrália

Descrição

Extras do hotel

  • Deslumbrantes vistas para o mar e instalações de lazer

  • Estacionamento no local gratuito

  • Centro de negócios self-service com equipamento de fax, cópias e impressão

  • Perto da zona comerc., praias fantásticas, dostransp. públ. e restaur. e bares

  • Sala de reuniões e eventos

As nossas opções de alojamento

Penthouse

Apartamento com 2 quartos com terraço

  • 5 pessoa no máximo
  • 200 m² / 2152 sq ft
  • Cama 2 x Cama(s) de solteiro e 1 x Cama(s) Queen Size
  • Vistas: Vista para o mar/oceano
  • As vantagens do alojamento: Varanda ou Terraço

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Localização do hotel

The Sebel Maroochydore

20 Aerodrome Road
4558 MAROOCHYDORE
Austrália

GPS:-26.661959, 153.103

Telefone
Fax +61 7 5479 8100

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% não fumadores

Piscina

Dive into this waterfront hotel's 25-meter outdoor swimming pool with children's pool or relax the day away in the steam room.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.5/5  363 comentários

Classificação do TripAdvisor  4.0/5  480 comentários

Very Comfortable

Nota Tripadvisor 5.0/5

John V Avaliação com certificação TripAdvisor

It seems from previous reviews that the standard of apartments in this block vary greatly. Many if not all are privately owned hence the difference. As it happens we had a very clean. comfortable apartment on the 6th floor for a week. I think the floorplan of most of the apartments is much the same with 2 bedrooms, two bathrooms, lounge and balcony. Our apartment had a very comfortable king size bed in one bedroom and a queen size bed in the other together with an en-suite bathroom. The kitchen / lounge area had a very good sized fridge, microwave and dishwasher. A large 65" TV in the lounge and a smaller TV in one of the bedrooms. They all had access to the various streaming services but for the paid services like Netflix you needed you own logon. The ABC and SBS services were available. The lounge furniture was good, the couch, lounge chairs and dining table were comfortable. The balcony had table and chairs so you could have meals there. There were also two sun lounges. The only issue was the wi-fi speed. We had read that the speed would be 25 bps which is very slow by today's standard but unlike many other holiday apartments it was free but don't expect to be watching YouTube clips if someone else in your apartment is online at the same time - in fact sometimes it can be so slow as to be unusable. Many other holiday apartments we checked required an extra payment for the wi-fi or had other restrictions. A curious issue when we expect hotels, etc to provide usable wi-fi as a matter of course.

Don't stay at the Sebel over Xmas 24. Major renovations going on and no swimming pool access.

Nota Tripadvisor 1.0/5

Paul B Avaliação com certificação TripAdvisor

A warning. My wife booked a family holiday at the Sebel in Maroochydore many months ago, realising Xmas is a peak period. We have family in Maroochydore. We paid a deposit and we were excited about our holiday. Today we received a call from Sabbina the receptionist at the Sebel informing us, 6 weeks from the busiest peak time, that the Sebel was undergoing major renovations work over Xmas and they would try and keep the noise to a minimum. Also the swimming pool would be closed during the renovations. No offer of a discount. My wife was surprised and asked why they would undertake a major renovation during peak times. My wife asked to speak to a supervisor, Sobbina (poor girl) broke down in tears, she must be getting some upset customers when she tells them of the disruptions the holiday makers would be facing. We feel for her, not her fault. The supervisor Liani spoke with my wife telling her that they could offer a refund or they could try and find alternative accommodation for us, which they did unfortunately it was at the back of the shopping centre with not beach views, not sure if it had access to a pool, same price again no discount offered. Anyway we contacted our travel agent who has booked us into a lovely apartment at the Breeze. We were so lucky got get it , it was a recent cancellation. I cannot believe the Sebel was unaware that major renovations were being undertaken with only 6 weeks notice. Very poor. They can't expect to charge visitors the same money without the benefits of peace and quiet and a swimming pool in December. Just wanted to warn others who maybe intending on staying there over Xmas 24.

Dear Paul, Thank you for taking the time to share your feedback. I’m truly sorry for the disappointment you and your wife experienced regarding our upcoming renovations over the Christmas period. I understand how the timing of this news has impacted your holiday plans, and I apologize for the disruption this has caused. As soon as we were aware of the necessary pool closure, our team took immediate action to notify guests well in advance, and we updated all our websites with information on the scheduled works to provide full transparency. I apologize that we couldn’t offer a discount in this instance, as the booking was made through an online travel agent, which limited our ability to adjust the rate. We greatly value your feedback, as it helps us improve our approach. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to have another opportunity to welcome you in the future under better circumstances. Warm regards, Penny Nordheim

Spacious but tired

Nota Tripadvisor 3.0/5

tessiett Viagem com amigos - Avaliação com certificação TripAdvisor

Two bedroom apartment which was very spacious with lovely views of the ocean but a little tired around the edges. It’s the construction site next door which is off putting, the noise starts at 7.30am during the week, certainly not relaxing. I know it’s not the complex’s fault but a factor to think about when booking. We had a few problems, an outdoor chair collapsed whilst being sat on, our room keys kept on malfunctioning and when reset they would then cancel the other three. We had four people in the room, this caused massive problems. On the whole would have stayed again but not while construction continuing. Pool area OK but lack of loungers.

Dear Tessiett, Thank you for sharing your recent experience at The Sebel Maroochydore. We appreciate your feedback and are glad to hear that you enjoyed the spaciousness of the apartment and the lovely ocean views. I sincerely apologize for the inconveniences you encountered during your stay. I understand how the nearby construction affected your relaxation, and while it's beyond our control, I completely agree that it can be disruptive. We will certainly inform future guests of this when possible to help manage expectations. I’m also sorry to hear about the issues with the outdoor chair and room keys. This is not the level of quality we aim to provide, and I have shared your feedback with our maintenance team to ensure these matters are addressed promptly. Thank you once again for your honest feedback. Warm regards, Penny Nordheim

Spacious apartment, great views, needs TLC

Nota Tripadvisor 4.0/5

854rif Avaliação com certificação TripAdvisor

The location of this apartment hotel is great. We stayed in a 2 bedroom apartment overlooking the ocean. The views are great and nicely building is nicely oriented getting lots of sunshine throughout the day. We did not use the swimming pool. The apartment itself is spacious with one bedroom in the front with water views and its own spacious ensuite. The other bedroom is at the back with its own toilet/ensuite. The apartment has all the facilities needed for a comfortable stay. The place needs a little TLC. The safe was locked and couldn't be fixed so we were giving a key to operate it during our stay. The remote for the dvd player did not have batteries and didn't work even after installing them!.. Some of the dvds available at reception were old and freeze half-way the movie. The reception staff are helpful but not friendly avoiding to look at and greet guests when passing through!! We had a wonderful stay but with little extra care, this place could be a 5 star place.

Dear 854rif, Thank you for taking the time to provide such detailed feedback following your recent stay at The Sebel Maroochydore. We are delighted to hear that you enjoyed the spaciousness of the apartment and the stunning ocean views – it truly is a wonderful location to relax and unwind. I appreciate your comments about the upkeep of the apartment and the feedback on the DVD player and safe. I’m sorry to hear that these aspects did not meet expectations during your stay. Please rest assured that we take such feedback seriously, and we will work on these issues to ensure they are rectified for future guests. Your comments regarding the reception staff are also noted, and we will address this with the team. Providing a warm and welcoming environment for all our guests is important to us, and we are committed to ensuring each guest feels valued and acknowledged. Once again, thank you for your review. We’re glad that you had a wonderful stay overall, and we look forward to the opportunity to welcome you back and provide an even better experience next time. Warm regards, Penny Nordheim

Excelente

Nota Tripadvisor 5.0/5

Juliana S Viagem com amigos - Avaliação com certificação TripAdvisor

Ótimo hotel com o quarto muito bom e confortável, e excelente localização próximo a praia , shopping e atrações locais. Antedimento dos funcionários é muito bom e são atenciosos. A visão que sem tem do quarto para o oceano é realmente muito linda.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 162 comentários 9.4/10 Localização
  • 294 comentários 7.8/10 Quarto
  • 172 comentários 8.9/10 Serviço
  • 14 comentários 2.5/10 Internet
  • 70 comentários 6/10 Limpeza
  • 31 comentários 9.8/10 Piscina
  • 6 comentários 9.4/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.