Novotel Sunshine Coast Resort 4 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 4.101 comentários

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Austrália

Descrição

Extras do hotel

  • Café, bar e restaurante com bufete no local

  • Lagoa de água salgada privativa

  • Acesso a pé à praia de surf vigiada

  • Os membros Le Club AccorHotels poupam nas bebidas da estância com MyGlass

  • Mime as crianças: refeições com tudo incluído e atividades com MyKids by Le Club AccorHotels

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Localização do hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Austrália

GPS:-26.631233, 153.097443

Telefone
Fax +61 7 5448 8001

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  3.9/5  4.101 comentários

Classificação do TripAdvisor  3.2/5  415 comentários

False Advertising, Terrible Condition, Fraudulent Charges, No Attempt to Fix - Definitely not a 4 star ‘Resort’

Nota Tripadvisor 1.0/5

Adventure67049407960 Avaliação com certificação TripAdvisor

I have emailed the Novotel Sunshine Coast requesting a refund of incorrect charges for an ‘upgrade’ that was anything but! Staff that tried to fix our disastrous accomodation told us that I would not be charged an upgrade however, when I went to check out 6 days later, I was told that they had already done an express check out and they stated that there had been no additional charges. However, when I checked my bank account after boarding my flight back home, I found that they had charged me an upgrade fee TWICE! $645.86 NZD and $646.07 NZD! I am utterly disappointed, angry & astounded even that they have charged this, and not responded to my email requesting this to be resolved. After the terrible experience we had with check in and our first night in the ‘suite’ 193. I had fallen for an email advertising the ‘upgrade’ opportunity. After reviewing the very limited amount of photos on their website, I agreed to an upgrade. NOTE: Photos of 193 in the state it’s in now, or any room that hasn’t been refurbished, are NOT advertised/shown on their website. Totally False advertising! Imagine the horror we felt when we entered room 193. It was in disrepair, the pull out couch bed wasn’t even worthy of use as a couch, not sitting well, with massive rips and tears in the cushions. The floor was dirty, walls had gashes, majority of power points in the place didn’t work. The louvre doors had thick dust between every slat, looking like they’d never been cleaned. Also, having 2 louvre doors does not create a separate bedroom! Sound & light get through. One nights sleep on the pullout couch caused me so much pain throughout my back, neck and shoulders. Room 193 does not belong in a ‘Resort’! I understand that they are refurbishing parts of the Resort at a time… but they can’t seriously consider charging guests an ‘upgrade’ fee to stay in a room/‘suite’ that are not fit for paid accommodation. I haven’t seen such bad conditioned accommodation in 40 years in either student flats or hotels or motels. Both my Mother in Law and myself, were too embarrassed to take photos and share with family, and when family came to visit, we were too ashamed to let them come into the room/‘suite’. I met another guest during my stay that was as disgusted when she was placed in one of the ‘suites’. She was given a $250AUD refund on her stay! Yet they charged me $1,300 for 6 nights for a fake ‘upgrade’ that gave myself and my mother in law the WORST night of our lives - ever! And we have both traveled extensively for many years. We only stayed in the awful ‘suite’ for one night as one of their helpful staff moved us. We should not have to pay for the first night (Monday 5th) at all and certainly not have bern charged any upgrade. I do want to commend 2 of their staff for their brilliant customer service. Thomas and Toby (might have been Brody). Their patience, care and willingness to find solutions and help guests, is commendable and what Novotel Sunshine Coast Resort management should hold as the gold standard for all staff to aim for. They did you proud and are the only reason that my Mother in Law & I didn’t leave on the 6th and move our accommodation elsewhere. However, the crafty ‘express’ checkout where an additional $1,300 was charged undid all the good those staff did. We had to pay for everything as we went e.g. lunches, dinners and bar orders as we were told (very rudely) by a female front desk staff member that they only let gold & silver members do charge back. Every hotel I have ever stayed at has done charge back, even other Novotel hotels. Novotel Sunshine Coast ‘Resort’ delivered the worst accommodation experience ever!!

Novotel disappointment.

Nota Tripadvisor 2.0/5

KWethereld Avaliação com certificação TripAdvisor

We went to twin waters about 35 years ago with our family. It was new then and was wonderful. We decided to go again even though the reviews were bad and as I thought we were very disappointed. I’ll start with reception. We weren’t welcomed at all. I’m in a wheelchair and I asked if someone could help with our luggage and was told they would and nobody came and then we were told to just park the car behind the resort near our room and we had to try and get our luggage to the room ourselves. The reviews said the resort had been refurbished but our room had not! We had room 182, a king suite, lagoon view room with a kitchenette. The room was old, dirty, walls scuffed, Fridge dented, mould in the toilet and bathroom and weird flying ants everywhere. There was dirty linen that had been left on the table and a cleaning lady came to collect it about an hour after we had been in the room. It was disgusting! I asked for the AC to be adjusted to 19 as it was on 21 which is too hot for me. I know they’re preset but can be adjusted but this was refused twice! I’m in a wheelchair. There wasn’t very good accessibility and only one ramp to the main areas that was constantly blocked off and I was unable to access the main areas. I wasn’t able in the pool area either. They advertised a kids club but there wasn’t one. We went with our grandson who’s 5. They had a kids ‘room’ of sorts. It had a tv that played the same movie over the 4 days we were there. There was an Xbox that only 2 kids could play at a time and not much else. The room had old dining chairs and that’s it. They could’ve painted it in bright colours and had bean bags on the floor etc to make it fun for kids. You couldn’t charge anything to the room. Everything extra like drinks or food had to be paid by cash or credit card. I couldn’t call reception from our room phone. All the times I tried I got other guests rooms which was embarrassing. I also couldn’t call housekeeping as nobody ever answered. I went to reception to tell them about all the issues we had but they didn’t care. There were no solutions to anything. The only good thing was breakfast every morning. I had booked the special Xmas eve buffet dinner as fresh seafood was advertised. There wasn’t any fresh seafood. I had promised my husband and he was disappointed to say the least. Over Xmas there was heavy rain and the roof was leaking in the main areas. The staff placed buckets on tables where people were dining. The whole experience was very disappointing. We will NOT be going again and I will not recommend it to anyone. Novotel should consider their phones, accessibility, welcome, helping guests, housekeeping, refurbishing the rooms that have not been done and adding the kids club that was advertised.

Dear K Wethereld, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We regret to learn that certain aspects of your visit did not meet your expectations, particularly in relation to reception service, room condition, and accessibility. We appreciate you highlighting these matters, along with your comments regarding the kids club, entertainment options for children, air-conditioning, cleanliness, and dining experience. Your feedback has been noted and shared with the relevant teams for consideration. We value guest feedback as it assists us in reviewing our services and facilities on an ongoing basis. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Okay but wouldn’t come back

Nota Tripadvisor 3.0/5

593rachaela Avaliação com certificação TripAdvisor

We stayed over the new year period and found the stay average. The positives were they put on a nice little event for new years, had a great pool, activity by the mini beach, within walking distance to the main beach and activities for the kids. Unfortunately, the room was really disappointing for the amount of money paid. It was dirty, stains on the walls and super loud aircon especially when trying to sleep. Super dusty and old. Not clean. It was really understaffed for the amount of guests staying. Especially at breakfast and the bar - huge line ups just to be seated for breakfast when there was tables available. The event for new years was good but could be improved with way more seating for everyone and more staff. The pancake machine at breakfast is great in theory but every time we went the line was huge and everyday it broke for someone taking quite a while to fix it - so lots of disappointed kids. Overall, the staff were lovely and the pool was great. It has the potential to be a really great resort but it seems they don’t want to put effort into uplifting the place. I’d probably save $$ and stay elsewhere next time.

Dear Rachael, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our New Year’s event, pool facilities, and the family-friendly activities available at the resort. That said, I am sincerely sorry that aspects of your stay did not meet expectations. Cleanliness and comfort are fundamental to the guest experience, and we regret that the condition of your room, including the air-conditioning noise and general upkeep, fell short. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. I also apologize for the difficulties you encountered during breakfast and the New Year’s event. Your feedback regarding staffing levels and seating arrangements is greatly appreciated and will assist us in refining our planning and service delivery during peak periods. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Bel hotel dans un superbe environement

Nota Tripadvisor 4.0/5

HENRI29260 Avaliação com certificação TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Nota Tripadvisor 5.0/5

AlbertoValenca Romântica - Avaliação com certificação TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.063 comentários 8.4/10 Localização
  • 2.920 comentários 4.6/10 Quarto
  • 2.335 comentários 6.5/10 Serviço
  • 34 comentários 0.6/10 Internet
  • 1.366 comentários 4.6/10 Comida
  • 1.044 comentários 3.1/10 Limpeza
  • 993 comentários 5.3/10 Atmosfera
  • 935 comentários 4.2/10 Conforto

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.