Novotel Sunshine Coast Resort 4 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 4.120 comentários

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Austrália

Descrição

Extras do hotel

  • Café, bar e restaurante com bufete no local

  • Lagoa de água salgada privativa

  • Acesso a pé à praia de surf vigiada

  • Os membros Le Club AccorHotels poupam nas bebidas da estância com MyGlass

  • Mime as crianças: refeições com tudo incluído e atividades com MyKids by Le Club AccorHotels

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Localização do hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Austrália

GPS:-26.631233, 153.097443

Telefone
Fax +61 7 5448 8001

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  3.9/5  4.120 comentários

Classificação do TripAdvisor  3.3/5  413 comentários

Never Again!

Nota Tripadvisor 1.0/5

Sarah P Avaliação com certificação TripAdvisor

Staff were mixed. Some were friendly and cheerful, while others were noticeably disengaged. The Sola restaurant was reasonable with a fair selection for dinner. However, the burger should be avoided, the bun was stale and unpleasant. Unfortunately, the rooms were well below an acceptable standard. The bedding had a strong, unpleasant odour to the point that two pillows had to be removed from the room and stored on the balcony. There was visible internal water damage to the ceiling with mould present. Dust build-up in the vents and throughout the room was excessive and concerning. The air conditioning was ineffective and extremely noisy, making sleep very difficult. Even when switched off, a loud hum continued and could be heard from outside the room. Daily housekeeping was inconsistent, some days were satisfactory, while others were extremely poor. Overall, the resort appears to be suffering from significant neglect. Severe water damage is visible throughout the property, along with fallen trees and uneven pathways at the rear of the accommodation that appear to have been left unattended for a long time. I have stayed at numerous Novotel properties across Australia, and this was by far the worst experience. It has unfortunately led me to decide that I will not stay at another Novotel again.

Poor Service

Nota Tripadvisor 2.0/5

lauren c Avaliação com certificação TripAdvisor

We were there for a work christmas party under the name Lisa and Shane Keefe. We were extremely disappointed with the restaurant and bar setup. you have a very expensive menu and expect customers who are paying $52 a steak to get up and order at the counter and go to the bar to order there drinks. I understand this at a local pub or tavern but not at your resort, there should have been table service! We spent a small fortune there and could not believe the service that was not included, you really need to change this.

Not Worth the Money

Nota Tripadvisor 3.0/5

ChristineE173 Avaliação com certificação TripAdvisor

We came to spend time with my Sister. We have been travelling around Australia and hotels have been clean and the staff very helpful. As expected after our previous trips to Australia. This resort was very expensive looked lovely online, but don’t be fooled! We stayed in an over lagoon bungalow and my sister and brother in law next door. If money was spent on freshening up the resorts it might be improved. Holes in curtains, dirty fans and vents housekeeping hit and miss. Shower leaked and not many plug sockets in convenient places and only one bedside lamp. Beach furniture dirty and never cleaned. The staff certainly haven’t been to any hospitality school have no idea on customer service. Breakfast is ok but lunch and dinner are nothing to write home about no table service as such and menus very boring. We went out most nights. Also asked for drinks at bar and deserts all out if stock. WiFi non existent in rooms. Music load when on beach by lagoon and if something on at Lily’s more noise. It’s sad as this was treasured time with my family and I’ve stayed in better hotels of this group and this I can say matches up to some very bad hotels in UK resort’s! Not what I expect in Australia. Reading other reviews now I can see that the hotel are not listening to the criticism.

Dear Christine, Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Bel hotel dans un superbe environement

Nota Tripadvisor 4.0/5

HENRI29260 Avaliação com certificação TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Nota Tripadvisor 5.0/5

AlbertoValenca Romântica - Avaliação com certificação TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.063 comentários 8.5/10 Localização
  • 2.945 comentários 4.6/10 Quarto
  • 2.350 comentários 6.5/10 Serviço
  • 32 comentários 0.7/10 Internet
  • 1.408 comentários 4.4/10 Comida
  • 1.049 comentários 3.1/10 Limpeza
  • 1.004 comentários 5.4/10 Atmosfera
  • 942 comentários 4.2/10 Conforto

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.