Novotel Sunshine Coast Resort 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 4.232 comentários

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4

Descrição

Extras do hotel

  • Café, bar e restaurante com bufete no local

  • Lagoa de água salgada privativa

  • Acesso a pé à praia de surf vigiada

  • Os membros Le Club AccorHotels poupam nas bebidas da estância com MyGlass

  • Mime as crianças: refeições com tudo incluído e atividades com MyKids by Le Club AccorHotels

As nossas opções de alojamento

Take advantage of our Flight + Hotel offers

Discover

Localização do hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Austrália

GPS:-26.631233, 153.097443

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  4.232 comentários

Classificação do TripAdvisor  3.5/5  373 comentários

Average stay with good views and decent food

Nota Tripadvisor 3.0/5

Ash K Avaliação com certificação TripAdvisor

A decent hotel but we saw a snake twice outside our overwater bungalow room 285. Don’t stay in this room as the snake loves to keep visiting the place over and over and the reception staff does nothing to help when i rang them twice. Paid a bomb for 9 days, the food service was good at the restaurant but when you ring reception they don’t answer the phone most days. No accessibility to room service either. Takes 3 calls to get something sorted. They have free kayaking and sailing which is great on the lake. Swimming pool on Australia day weekend was super crowded and my son, wife and I all contracted upper respiratory infections due to untreated and overchlorinated water which was a dissapointing end to our holiday considering we came all the way from Tasmania and i had to see a doctor for my son. Cost cutting by unclean water in pool won’t help. They should ideally have 2 pools for a better service. The lake is full of fish but they don’t allow fishing in it ? Strange as most people would just catch and release? Very hot day when we arrived 37 but then other days were like 32 . No accessibility to beach from this resort. Need to take car to get to beach. Also no conceirge service to even carry our bags to the rooms which was dissapointment and need to carry it up the stairs ourselves from the car park which was a pain being very heavy ! Also long walking distance from car park to the rooms. I don’t know if i will stay in this hotel again .Despite everything i believe a 3 star is ok for what they offer

Dear Valued Guest, Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations and that you encountered several challenges during your time at our resort. Please accept our sincerest apologies for the issues with the snake sightings and the lack of response from our reception team. We understand how unsettling that must have been, and we are addressing this promptly. We also want to clarify that beach access is available via a short 2-minute walkway on the east side of the resort, marked on the map provided at check-in. Regarding room service, a convenient barcode is available in each room to facilitate ordering. Your feedback about the pool and accessibility is incredibly important to us, and we will review these areas closely to make improvements. We genuinely hope to have the opportunity to welcome you back for a more seamless experience in the future. Sincerely, Guest Service Agent

4th & final visit-gone to the dogs-don’t bother!

Nota Tripadvisor 2.0/5

Lyn D Família - Avaliação com certificação TripAdvisor

My 4th & last stay! The two stars are only for the lovely breakfast & the activities lady Suzanne who tried her very best to make a lame trivia game interesting. Paid over $4k for three rooms for 4 days. First night one room had water leaking thru ceiling, light fittings etc-took over 4hrs & several calls to move my daughter’s family with her two under 5 children-no apology-not good enough. Today I reported our bathroom ceiling is leaking & bathroom tap dripping. Was told someone will come straight away. Have been out for the morning-doesn’t look like it has been attended to-bathroom floor very slippery. Facilities & rooms are now very run down-not what is expected for a Novotel & not at that price. Activity staff, with the exception of Suzanne, just going through the motions-no enthusiasm at all. Sadly, will not be coming back or recommending to anyone

Dear Valued Guest, Thank you for taking the time to provide us with your detailed feedback. We are genuinely sorry to hear about the challenges you experienced during your stay, especially the issues with maintenance and the lack of timely responses. Please accept our sincere apologies for the inconvenience caused by the water leaks and bathroom concerns. We understand how frustrating this must have been, and this is certainly not the level of service we aim to deliver. Your comments regarding our activities staff will also be reviewed with the team, as we strive to provide engaging and enthusiastic experiences for all of our guests. We appreciate your recognition of Suzanne’s efforts and our breakfast offerings. We value your input, and we will be addressing these matters to ensure future improvements. Sincerely, Guest Service Agent

Enjoyable stay

Nota Tripadvisor 4.0/5

George H Avaliação com certificação TripAdvisor

Have just had a very enjoyable 4 night stay at Novotel. Looking at some of the reviews here, they do not reflect our experience. Over-all, my impressions were good, but I will start with the things that could do with improvement. Some of the outsides of the buildings are starting to look old and rusted and could do with a fix up. Was hard at first to find our way about - and the correct carpark to use, but once I got my bearings it was never a problem, and there was always adequate parking. The room was comfortable, though the air-conditioning was audible (but greatly appreciated as it was quite hot outside!). The layout of the room is a bit odd in that there is a big window-like space in between the corridor and bedroom - this is problematic if someone is going to the toilet in the night because the light for the bathroom also turns on the corridor light! For the bedroom, there was only the bedside lamp and no lighting installed in the ceiling. This made the room very dark as the trees outside blocked out a lot of outside light. I thought the vacuuming could have been a bit more vigorously done, and we found the bath looked a little inadequately cleaned when we first checked in. A quick call to reception for things needed - fresh towels, replenishment of shower gel - were promptly attended to. The grounds were very impressive and the wildlife (kangaroo and joey, ibises, bush turkeys...) were cool to see. We enjoyed the walk from our room to the restaurant for breakfast each morning. The trees and gardens made a good impression and reminded us of tropical holidays we have had. The breakfast buffet was very good with a wide selection of food. It was filling and satisfying - kept us going most of the day. Sometimes though, it felt like the staff were too quick to clear plates, as if they were trying to hurry us along. While we didn't use the lagoon or water sports, it looked popular and well used by guests. Getting lounger in the shade wasn't always easy, there was plenty of space, and we enjoyed swimming in the pool each day. One side of it does need a good scrub as it is looking dirty though. Being school holidays, there were a lot of children of course, but we thought it might be a good idea if a section of the pool was set aside for adults to be able to swim more freely in. The hot spa was also nice to relax in. All in all, we had a great time, the beds were comfortable, and we were able to spend a relaxing few days exploring the area.

Dear Valued Guest, Thank you for taking the time to share such a detailed review of your recent stay at Novotel. We are thrilled to hear that you had an overall enjoyable experience and appreciated the comfort of your room, as well as the beautiful grounds and wildlife around the property. We sincerely appreciate your constructive feedback regarding areas for improvement, such as the building’s exterior, the room layout, and the cleaning details. Rest assured, we will pass your comments along to senior management for further review and action. Additionally, your insights about the pool and breakfast service will be carefully considered as we continue to enhance our guests' experiences. We hope to have the pleasure of welcoming you back for another relaxing stay in the near future. Sincerely, Guest Service Agent

Bel hotel dans un superbe environement

Nota Tripadvisor 4.0/5

HENRI29260 Avaliação com certificação TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Nota Tripadvisor 5.0/5

AlbertoValenca Romântica - Avaliação com certificação TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.023 comentários 8.4/10 Localização
  • 2.744 comentários 5.1/10 Quarto
  • 2.289 comentários 6.6/10 Serviço
  • 17 comentários 6.1/10 Internet
  • 1.473 comentários 4.5/10 Comida
  • 887 comentários 3.6/10 Limpeza
  • 867 comentários 4.5/10 Conforto
  • 741 comentários 8.3/10 Pequeno-almoço

Powered by Trustyou

Os nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Twin Waters