The Sebel Launceston 4 yıldız
Avis müşterileri puanı (ALL Puanlama) 4.6/5 943 görüş
The Sebel Launceston
Cnr of St John and William St
Int. airport 1 - IATA code
15 km / 9.32 mi 15 min drive
Int. airport 1 - full name
15 km / 9.32 mi 15 min drive
Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:
Bluestone Bar & Kitchen www.bluestonebarkitchen.com.au - is an exciting new addition to Launceston's expanding foodie culture and our contemporary restaurant serves modern Australian cuisine superbly crafted with a hint of Asian influence.
Contemporary and stylish, guest rooms at The Sebel Launceston offer a relaxing retreat that is both comfortable and inviting. Guests looking for hotels in Launceston can choose from a range of accommodation styles, including one and two bedroom suites, wi th Deluxe, Spa, Loft and Superior options available. Elegant in design, each apartment uses one of five colour stories, creating an environment that guests want to come home to, with features including a kitchen or kitchenette, laundry and living space.
Engellilere uygun oda
Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlarDaha fazla bilgi edinin
Five Stars for some of the best food i have had whilst in Tasmania !!! SAD that the service was Stale and ruined it all
Tripadvisor puanı 3.0/5
robertrG9477VM Aileler - TripAdvisor onaylı yorum
My partner arranged for us to stay recently over fathers day weekend before returning t Melbourne . We had a clean but boring room but it was warm so after visiting the West Coast was ideal for our last nights in Tassie. Dinner was at the Bluestone Bar Restaurant and i have to say the Asian style was fantastic , fresh with the chef obviously making the most of fresh ingredients . Having travelled extensively throughout Asia and experiencing the boring "Chinglish" types of food most aussies expect to be served it was refreshing with subtle balance between , spice , heat and sweetness !!!! PITY the service matched the coffee - STALE , BURNT AND LAZY Our plates were empty long before they bothered to pic them up and we ha to push for coffee instead of it being offered to us . In fact we weren't even offered the desert menu !! Our breakfast the next morning was similar , fresh , tasty food and the same stale service . If local we'd go back for the food as it was better than our local fusion restaurant back here but not the service . My partner even tried to make pleasant conversation with the lady but it was like talking to someone who had no idea of what pleasant service is about - what a stale person and had no idea how to promote the business. 3 stays and would stay again , just to eat at the Bluestone even would go back if we stayed elsewhere but hopefully with better happier service!!!
Amazing customer service!
Tripadvisor puanı 5.0/5
Paul_Em_08 Aileler - TripAdvisor onaylı yorum
I can’t thank The Sebel Launceston enough!! We were due to spend 2 nights in Cradle Mountain and then 1 night at The Sebel Launceston. On our drive to Cradle Mountain we found out the roads had been shut due to snow so the hotel at Cradle Mountain had to cancel our booking. I called The Sebel and asked if we could change our booking to that night as we didn’t have anywhere to stay. The lady at reception organised the change for us at no extra cost. We ended up in a better room then we had initially booked and were even able to check in early so that my 1 year old could have her day nap. Our room was spacious and comfortable and the hotels location is central. Highly rate the service of this hotel - can’t fault them!
Tripadvisor puanı 1.0/5
Janet R Couples - TripAdvisor onaylı yorum
Stay two nights, separate bedroom and cooking facilities. Our room was on the second floor, outlook was a concrete wall and a car park. The decor is dull and dreary, furniture mismatched, bedhead stained. Bedroom has a sliding door but as the couch is placed across the doorway only one door is accessible making the passage of luggage difficult. Did not use the kitchen facilities as the table provided was too small to seat two adults. On arrival we were issued at reception with a voucher for the hotel restaurant specifically for dinner. We tried to make a reservation through reception but call went unanswered. Went down to the restaurant to find that it was closed for a private function. Booked online for the following night but on arrival found it closed again for a private function. Restaurant manager was very apologetic, could not explain why we had been issued a voucher and as reception was again unattended we could get no explanation. On checking out next morning desk again unattended and waited almost ten minutes for service. I asked about the non usable voucher and was at first told that it must have issued by the agency handling our booking. When asked how this was possible as our room number was hand written on the voucher the reply was that our parking fee would be refunded. Met the restaurant manager in the car park as we were leaving who apologised again and asked if we had received the bottle of wine she had asked to sent to our room, of course we had not. I do not hold the restaurant manager responsible in any way, she went out of her way to be helpful. We were contacted by the hotel manager later to tell us we had been refunded the amount offered on the voucher. He failed to grasp that the complaint was not about money but the fact that this hotel is badly run and in no way up to the standard of the many Sebel Hotels we have stayed in. I do not usually write such long reviews but felt it necessary if it results in an improvement in this particular hptel's standards.
Poor customer service
Tripadvisor puanı 1.0/5
Osh133 Couples - TripAdvisor onaylı yorum
We stayed there the night of our wedding, waking up to room service, thinking one of our family members was super nice and got us breakfast we signed and dug in. Once we went to check out I was told we had to pay for breakfast, I questioned the staff member saying we didn't order and thought someone had done it for us, we ended up paying for it. Later I found out that they had screwed up and sent it to the wrong room. We rang the Sebel spoke to a staff member and explained the situation they had informed me that we will get a refund but the manager had to call me. Four days later I had heard nothing so I followed it up, I had to wait for a call back. Once he called me back and admitted they were at fault they still didn't want to give us our money back. Nice way to start our married life. Won't be going back.
Tripadvisor puanı 4.0/5
Gggreg81 Solo travel - TripAdvisor onaylı yorum
I've just spent 3 nights in a very spacious room, I even had to do a double take to find the bathroom! I didnt use them, but having a washer & drying and kitchen with hotplates, fridge, microwave would be convenient for many, The hotel is in a great loaction. It is a little dated - one of the blind chain holders in my room, 215, had fallen away from the wall. The walls were a little thin too, I'm not sure what my neighbours in room 214 were doing one night at 10pm, but it near sounded like they were re-arranging the furniture, and whilst I couldnt make out what they were saying, I could hear talking, as my room was silent. I would recommend this hotel
ile iş birliği içinde TripAdvisor