ibis budget Гамбург Сити 1 звезда

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 1 760

Гарантия
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Amsinckstrasse 1, 20097 ГАМБУРГ, Германия

Описание

Особенности отеля

  • Расположение в деловом центре города

  • Wi-Fi

  • Гараж

  • Кровать Sweet Bed

  • Отель в центре, недалеко от гавани, пирса, центра города, театра и т. д.

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Расположение отеля

ibis budget Гамбург Сити

Amsinckstrasse 1
20097 ГАМБУРГ
Германия

GPS:53.548057, 10.00887

Телефон
Факс +49 40 271434625

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Курение на территории отеля запрещено

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 1 760

Рейтинг TripAdvisor  4.0/5  Отзывов: 980

Budget hotel - no frills at all.

Примечание: Tripadvisor 3.0/5

Pipolata Реальные отзывы TripAdvisor

The hotel location is handy to the central train station and supermarkets and shops, but be warned that it is very close to August - Bebel - Park a very popular place for alcoholics, druggies and the homeless. I accidentally walked passed the park and got a big fright. It is best to make sure you walk on the other side of the Museum für Kunst und Gewerbe Hamburg. I was assured by a local woman that the people in the park are more concerned with themselves than other people, but I was not comfortable being by myself near a large number of people that could behave erratically. My hotel room was exactly the same as other Ibis Budget Hotels that I have stayed in, except it had a strange whine coming through the ventilation system in the shower. It wasn't all the time but it was enough to wake me in the night.

Dear Pipolata, Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Hamburg City. We appreciate your input, as it helps us improve the overall experience for our guests. We're glad to hear that you found our hotel's location convenient for accessing the central train station and nearby amenities. However, we apologize for any discomfort you may have felt in the vicinity of August-Bebel-Park. Your safety and comfort are our top priorities, and we will take your comments into consideration to ensure our guests feel secure during their stay. Regarding the issue with the ventilation system in your room, we're sorry for any inconvenience this may have caused. We will investigate this matter further to prevent such disturbances for future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience. If you have any additional comments or questions, please feel free to reach out. Best regards, Carsten Woll Hotel Manager ibis budget Hamburg City

Rude and Arrogant Staff

Примечание: Tripadvisor 1.0/5

cubexxx Friends getaway - Реальные отзывы TripAdvisor

First of all, the hotel is a 1-star hotel which means expectations are low and limited services with the facility. It is in a convinient location with a walking distance to the central station and shopping district. The staff is extremely rude amd arrogant. We arrived as a group of 56 and the receptionist named “C Konschak” had no sense of humour nor any knowledge of how to welcome or handle a group arrival. He made all groups guest sign a sheet which doesnt make any sense as all rooms were paid and we had a group leader. There is no proper lobby are due to the concept of the hotel so we had to stand as a masaive croud with our luggage in the middle of the reception. We advised him to provide all keys to the tour leader to distribute however this request was denied. Similar things happened at check out where the staff did not care of anything during handing over the keys. Besides this all towels were worn / ripped. Breakfast is also a disaster as the capacity is not enough for the amount of rooms and in-house guests. We asked for bus parking and the above mentioned stafffhad no idea also gave us false directions. For those who are travelling as a groups with a large bus, please note thar there is a bus parking slot right next door in the street.

Dear cubexxx, Thank you for taking the time to share your feedback about your recent stay at ibis budget Hamburg City. We appreciate your honest review and are truly sorry to hear about the negative experiences you had during your stay. It's disappointing to learn that you found our staff to be rude and arrogant. We apologize for any behavior that did not meet your expectations. Providing a warm and welcoming environment for our guests is of utmost importance to us, and we are sorry that we fell short in this aspect. We apologize for any inconvenience you faced during the check-in process, especially considering your group size. We appreciate your feedback regarding the distribution of keys and the handling of your group's needs. Your feedback will be shared with our team to ensure that we can improve our procedures for group arrivals. Nontheless it is a German law, that you have to sign the registration cards. Furthermore, we apologize for any issues you encountered with the towels, breakfast capacity, and the lack of proper information regarding bus parking. Your comments are valuable to us and will be taken into consideration as we work to improve our services and facilities. We truly hope that you would consider giving us another opportunity in the future to provide you with a better experience. We will use your feedback constructively to enhance our guest services. Thank you for bringing these matters to our attention. Sincerely, Carsten Woll Hotel Manager ibis budget Hamburg City

Does exactly what you need it to

Примечание: Tripadvisor 5.0/5

aaronmckh Friends getaway - Реальные отзывы TripAdvisor

Very nice hotel, with good access to the Hauptbahnhof and Hafencity. Snack bar isn't 24 hours which is a little frustrating but the staff are very efficient. The Ibis next door has a lot more amenities and an outside seating area. It does exactly what you'd expect an Ibis Budget to do.

Nice and good location

Примечание: Tripadvisor 4.0/5

Terje J Реальные отзывы TripAdvisor

This is a simple but good hotel. The rooms are not big, but clean, and the breakfast good. The location of the hotel is very good, you can walk to most of the attractions in Hamburg. I can recommend the hotel

Clean but basic

Примечание: Tripadvisor 3.0/5

DrJenellePower Реальные отзывы TripAdvisor

Clean but very basic. Thin pillows and minimal amenities (e.g., no hairdryer). Easy to walk to all the major attractions and very close to the train station. Check-in experience was fine. Recommend if you're ok a budget.

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Другие интернет-пользователи оценили наш отель

  • 2 239 Отзывов 9.1/10 Расположение
  • 2 853 Отзывов 4.9/10 Номер
  • 1 601 Отзывов 8.8/10 Сервис
  • 34 Отзывов 8.9/10 Интернет
  • 1 594 Отзывов 3.2/10 Комфорт
  • 1 540 Отзывов 7.1/10 Завтрак
  • 1 081 Отзывов 7.4/10 Чистота

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